Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 17
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 18 Reviews
Alexies   –  
Australia AU
Visited: February 2024 Reviewed: Feb 28, 2024

Email Alexies  |  35-50 years of age  |  Experience level: 2-5 safaris

A Perfect Kilimanjaro Climbing
5/5

After safari in Tanzania we decided to do a Kilimanjaro Climbing and this company was recommended to us so we decided to climb with them.
We 5 Days kilimanjaro climbing via Marangu Route and Josiah a.k.a Babaluu was our Mountain Guide.
One of the director of this company came to meet us for greeting and briefing, after there Babaluu took us to the renting shop to rent our climbing gears since we didn't carry any as this was not part of our plan.
The next day after breakfast we drove to the Marangu Gate passing through Moshi Town
After all the formalities at the gate we started to climb with our head guide an the rest of the young and energetic crews (porters)
Something to tell you is no matter how physically fit you are you will always need a very charming and Caring Mountain Guide to help summit as on the way up we saw many hikers getting back without making to the top but on ourside it was different we were taken care, the crew sang many songs to us and whenever we felt like giving up they were always there to encourage us even to carry us on their back.
To be honest we couldn't make to the top without this whole team.

We will always remember this team and the company for providing us with the great crew.

Thank you so much Kitau, Thank you Babaluu.

We will be good ambassadors of Kitau Tanzania Safaris..

Mathieu   –  
Canada CA
Visited: January 2023 Reviewed: Jan 31, 2023

Email Mathieu  |  20-35 years of age  |  Experience level: first safari

Friendly, helpful and reliable
5/5

My girlfriend and I went on a 4 days safari with Kitau Safaries and it was a once in a lifetime experience. We saw animals non-stop (including the big five). We couldn’t have wished for a better guide than Joseph. He has a lot of experience, which comes with a lot of knowledge. He was also respectful of the animal by not rushing into them and keeping a distance, unless the animals themselves came to us, which happened often. He was very friendly throughout the trip and likes having a good time.
The coordinator, Ramadhani was extremely helpful throughout the planning of our trip and was always just a text away to organize anything for us such has transport and accommodation. We would definitely recommend booking with them for your safari adventure!!

Mickey   –  
Turkey TR
Visited: November 2022 Reviewed: Nov 15, 2022

Email Mickey  |  50-65 years of age  |  Experience level: 2-5 safaris

Very reliable , honnest , helpful
5/5

Ramadan was our tour operator , he picked us from the airport , organised best guide/driver (Godfrey) , we had best 4 days safari ever.
Thank you for everything

Pavel   –  
France FR
Visited: October 2022 Reviewed: Nov 6, 2022

Email Pavel  |  20-35 years of age  |  Experience level: first safari

Amazing safari
5/5

We booked a 4-days Safari with the agency Kitau Tanzania. The price was good comparing to other agencies and the service was on the top (professional and safe). Agency employee Ramadhani met us in the airport and booked two nights in a hotel in Arusha, before and after the safari. We visited three incredible parks: Tarangire, Ngorongoro and Serengeti, and saw a variety of animals. We recommend this agency, thank you!

Robart Davis   –  
Nigeria NG
Visited: February 2021 Reviewed: Oct 22, 2022

Email Robart Davis

This Was Experience of a Life Time
5/5

What an outstanding company to deal with the communications we had prior with the team were one of a kind also how the whole safari plan went through is so welcoming. All the lodges included very comfortable and clean, well looked. The food served was very good and the portions. This was the experience of a lifetime and I really can't say enough words about the Kitau team. As this was our first trip to Tanzania, we wanted to experience a classic safari for 5 days, and 4 nights, the itinerary was flexible right up to the point of travel We did not expect to see so many animals and especially so close. our guide was amazing, so professional, knowledgeable, and friendly. We had an amazing time and I can recommend KTS

Daniel Estes   –  
Nigeria NG
Visited: January 2022 Reviewed: Oct 19, 2022

Email Daniel Estes  |  20-35 years of age  |  Experience level: first safari

we saw almost every Animal We wanted to see in Africa
5/5

Kitau tanzania safaris arrangements were perfect, starting intent lodges with wildlife all around us, progressively more luxurious. My daughter’s 18th birthday occurred on the trip. Spending the full day in the crater with the herd of elephants close to our jeep was the most amazing experience we saw Hyenas We spotted Rhinos. Having the right guide and driver with you, who was Jordan all along with his knowledge of wildlife had me on extreme wanting to know more. making us want to add more days on our safari but we agreed on a short sweet which we had. all I can say is the safari was an amazing and a learning trip for my daughter as well and thanks to the team making my daughter’s birthday cake. We enjoyed the food from the start to last the picnic lunches are at their best This was a trip of a lifetime! Safari was on a bucket list for us, we had high expectations and kitautanzaniasafaris delivered. I would recommend them to anyone looking to do a safari in Tanzania and would happily book with them again if given the chance.

Dan   –  
United States US
Visited: September 2022 Reviewed: Oct 4, 2022

Email Dan  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Dan and not that of SafariBookings.
WORST TRAVEL EXPERIENCE EVER- Ghosted by Kitau
1/5

I paid cash to this agent which was a mistake. Kitau just sells safaris. They contract out to Earths Heart Safari The Safari car provided from Earth Hearts Safari was unreliable from the start. It had a dead battery in the parking lot when dropped off. Men showed up with a new battery that was also dead. I had to help push the car to jump start it. After we got out of town on the highway, it would not go over 50 KPH and kept dying, but would restart. I started texting Rhamadi Kitau but no answer. We pulled over to put water in the radiator because it was running hot. Another text, no answer. I asked the driver for another vehicle but his boss said no. We crawled for hours reaching Tarangire very late. The lunch provided was stale and tasteless. No one ate it including the driver. We toured the park and headed to the camp. It was past sunset and we were met by strangers in a van to take us to the camp so we could still get supper because we were so late. More texts to Kitau with no replies. It was all on Whats app and you can see if someone views your texts. He had. Same safari vehicle showed up with new fuel filter and running fine so we hit the road to Serengeti. Going up the mountain pass we had a flat tire. The jack did not work because it was so caked with dirt. Other vehicles kept passing us so we had to keep stopping trying to change the tire. I finally got the jack to work enough to get it up enough to change the tire but it would not go down all the way and the driver ended up driving off of it as soon as we could get the tire to touch the ground. 2 hours lost. Spare was about half full of air. More texts, no reply. We pulled over on the road about 2:30 for lunch, far short of the "Serengeti Park gate at Noon" lunch described. 3:15 the low spare tire blew out. More time lost and got to the park gate 4 hours late. Another text, still no reply from Kitau. Headed for the the camp. There would be no promised game drives today as it was now dark. Boom. Third blowout. No spare. Stranded in the desert and pitch black. One of the women in the group began crying. Our driver reached another in the camp and he headed to us with another tire. A different vehicle came along and offered one of their spares. Changed tire 3 and headed to camp. after just a few minutes we hit a big bump and the headlamps went out. We had to drive with the lights from the vehicle behind us. We almost struck a hippo crossing the road because we could not see it clearly with no lights of our own. WE got to camp very late, the only ones in the dining area. Missed entertainment. I finally tried to call Kitau but he would not answer. We all got together and demanded another vehicle. The driver was talking to his boss at Earths Heart but he refused to talk to me. I tried to take the phone out of his hand. but he hung up when he heard my voice. The driver said he could only get another vehicle tires and working headlights. Off we go. It wans only then that Kitau first texted me (2 for us in the morning while he got ours "fixed". Still no answered calls or texts from Kitau. We were forced to accept this offer. The vehicle in the morning was good and superior in every way than the one originally provided. We insisted we wanted to continue in that one. He said he would ask but he drove off while we were eating. The original vehicle showed up with new 1/2 days later) and said he was "sorry and was working on it". No more game driving. We had to get on the road to Ngorongoro. Missed the sunset over the crater. No surprise as we had not seen one yet as promised. He had to take two riders over to another campsite as they needed to go back to Arusha. More calls and texts to Kitau. No answer. The driver ended up spending the night there so we missed the early game drive waiting on him to get to our camp. We started down into the crater 2 hours late. When we got to the floor of the crater he announced the clutch had gone out and the safari vehicle would not move. Still no help or answered phone from Kitau. They started putting us in other safari vehicles that had empty seats so we could continue and there would be no "fixing" ours. A replacement vehicle showed up at lunch time and they picked us all up from the other vehiclemove around to take a photo.. This vehicle had no radio to listen to, to hear where animals were being spotted in the park, so we just drove around aimlessly till it was time to leave. Believe it or not, this is not the full story of everything that went wrong. The total apathy by Kitau and Earths Heart Safari was inconceivable to me as a seasoned traveler. There was never any offer of a refund, even a partial one for all of the game drives missed ( probably a full 8 hours) anxiety and fear for our safety. There was no excuse for putting us in a vehicle that was both unsafe and unreliable. I have been all over the world and have never experienced such an irresponsible and apathetic service as I did from the companies of Kitau Tanzania Safaris and Earths Heart Safari. Through 4 days of this constant mayhem neither company had the guts so talk to me or provide an answer or resolution to the problem. We all were taken advantage of and if you spend your money with either of them, do not be surprised it this happens to you as well. There are plenty of other companies out there and it is hard for me to think they are as bad as these two. Don't waste your money with these two companies. Travel is my passion. It still lives, even though these two tried to kill it.

Helena   –  
Germany DE
Visited: September 2022 Reviewed: Sep 27, 2022

Email Helena  |  20-35 years of age  |  Experience level: first safari

Very nice Safari
5/5

We Had an amazing Time on our 4 day Safari. We saw a lot of animals, the Food was Great and the Guide was very nice. Everything was organized very well. I would totally do it again.

Randy Burke   –  
United States US
Visited: May 2016 Reviewed: Apr 18, 2022

Email Randy Burke  |  20-35 years of age  |  Experience level: 2-5 safaris

Great Migration Expeditions
5/5


We recently returned from a 6-day migration safari with Jordan as our guide and driver. He was extremely knowledgeable and took us to see all of the big five and much more! We visited four incredible parks: Tarangire, Ngorongoro, Serengeti, and Lake Manyara, and saw a variety of animals and stunning scenery in each. Everywhere we stayed, the people were so nice; Katikati tented lodge, Hill top tree lodge, Serena lodge - all very nice and different. In each location, the food was excellent. We had a fantastic time and would highly recommend Kitau Tanzania Safafis and, in particular, Jordan as a guide! Tanzania is stunning

Bobby Napolitan   –  
United Kingdom UK
Visited: June 2021 Reviewed: Apr 8, 2022

Email Bobby Napolitan  |  20-35 years of age  |  Experience level: 2-5 safaris

Safari Was Amazing and Zanzibar was WOW
5/5

Our journey began with Kitau Safaris organizing and planning the entire trip for me and my wife for our Honeymoon. We decided on the 6-Days Comfort Safari During the six days of our trip we had a great time. Service at our lodges and camps was outstanding Kitau was very kind in providing us flowers, a bottle of wine, and more special. The hot lunches were such a great treat, tasty foods and were so unique on each day in the parks, Thanks once again to the driver and guide who was very knowledgeable, friendly It was amazing to see all the animals in their natural habitat we saw the Big 5, and Leopards in the trees and Cheetahs on the prowl only a few meters from our 4x4 Safari jeep Serengeti and Ngorongoro crater are truly spectacular and The landscape is outstanding also wide plains of the Serengeti are amazing The last day of our trip we spotted a rhino in the Ngorongoro crater.
After the safari, Kitau arranged a Zanzibar getaway for us. We loved the resort and appreciated the relaxation time at Nungwi beach as well as the excursions to the prison island, the spice tour, swimming with dolphins, forodhani foods Overall our safari and honeymoon experience was wonderful. I recommend Kitau Safaris without hesitation! Thanks for the great experience!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 17
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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