Msangai Team
Msangai Adventure Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
Reviews
RU
Email Stanislav | 35-50 years of age | Experience level: first safari
Brilliant touroperator
It was a fantastic trip, my wife and I visited three parks - Serengeti, Ngorongoro and Tarangiri. These four days will remain in my memory as the best acquaintance with Africa and its wildlife, and two nights in a camp in the savannah were a unique experience and emotions.
Thanks to Eric for organizing the tour, and to the guide James for the excellent leadership during our trip.
NL
Email Antonius | 50-65 years of age | Experience level: first safari
An amazing Safari, we never forget!
The 5-day safari with Msangai Adventures gave us a client-is-king experience. From the first contact until we were dropped off at the airport of JRO. The responses to our WhatsApp messages were quick and informational. We had a bit of fear after we paid upfront. But that fear was completely unnecessary. Eric answered all our questions. They advised us to reschedule our itinerary for one day. So we would have a full first safari day instead of a half and rushy day. We appreciate that very much. They rescheduled the planned tented Camps and lodges of high quality for free. So thankful for that advice. Our guide James was the best we could wish. He studied wild animal life at the University, So he told us a lot of background information about the life of the animals. Besides that, he communicated excellently, is a pleasant and humourous guy and service oriënted. Thank you, Eric and James, So many thanks for this once-in-a-lifetime experience.
NL
Email Erik | 65+ years of age | Experience level: first safari
Once in a lifetime adventure
We had a 5 days blast. The safari was outstanding, nature did show us its beauty. Thank god we had Godlizen to show us highlight after highlight. We made memories for a lifetime. Now its a big task to sort the foto’s.
US
Email Hena | 35-50 years of age | Experience level: first safari
So knowledgeable!
PJ (Emmanuel) was the absolute best tour guide! I learned so much every single day, and even though our trip was short, we saw all the animals and nature that we wanted to see. Within hours of getting to the Serengeti, we saw 4 of the big 5 animals. PJ is so talented in finding them and knew so much about them. My friend and I loved all the places we stayed in - we were secure from the elements and had all the modern amenities while also being respectful of the magnificent nature we were in. Highly recommend this adventure and our tour guide for anyone looking for thrills and knowledge!
US
Email Raha | 35-50 years of age | Experience level: first safari
Professional, kind and FUN
We had reached out to a few safari companies when we started planning our trip and Msangai was so quick to respond and professional and affordable we decided to go with them and it was the best decision!
While on our 6 day safari, our guide James was so knowledgeable and professional. We were able to see the big 5 and every animal we could have dreamed of. He made it so fun for all of us including our kids. Game drives can be long days, and he had so much patience with us. All the lodging they provided were clean and beautiful with delicious food and the kindest staff.
We are a family of 5 (mom, dad, grandma, 2 kids (10 & 8 yrs old) and they catered everything to our needs. Initially it was just a safari but it quickly turned into them helping us plan our entire 2.5 week holiday. They booked airport transfers, pre safari hotels, flight to Zanzibar, tours in Zanzibar and everything in between. Everyone they used was kind and knowledgeable and so professional. My mom had arrived to Tanzania at 2am, and the msangai team picked her up and drove her to our hotel! The level of service was unmatched!
Truly the best experience! We are so grateful to have used Msangai!!
UY
Email Pablo Natale | 50-65 years of age | Experience level: 2-5 safaris
Best Safari ever! The organisation, the guide/driver. The lodge, everyrhing was better than expected
We couldn’ t arrive on the scheduled day due tue a flight cancellation. Fortunatelly, Erik from Msangai helped us inmediately and we departed the day after. So, we didn’t loose anything! The were very professional and helping people.
US
Email Jennifer | 35-50 years of age | Experience level: 2-5 safaris
The Best of the Best
Simply the best. From booking to planning to execution: Msangai does it all. Communication with Erick was quick and easy and he answered all my questions throughout the planning process. Our guide/driver Emmanuel met us at the airport and was a safari angel. He is so experienced and knowledgeable and it was evident that Emmanuel and Msangai are the best out there- from the expert driving, flexibility, knowledge, arranging accomodations and food (we saw first hand groups who had inexperienced driver/guides stuck on the side of the road). I can't rave about them enough. Don't even bother looking into other safari planners, just book Msangai and you are in good hands.
US
Email Becky | 35-50 years of age | Experience level: first safari
Delightful in Every Way
I had a wonderful time on safari! Eric was waiting for me at the airport when I arrived with a warm smile and professionalism and I knew right away that I was safe as a solo traveler and in good hands with this company. James was my safari guide and he was an impeccable driver and kept the group I joined safe on the roads and around the animals, while helping everyone see and do everything we wanted. We saw all of the 'big five' and so much more. The hotels and lodges they picked were also wonderful with good food and friendly staff. I went for safari and left with friends. I definitely recommend this group and will book with them again if I ever have the opportunity to return.
US
Email Anonna | 20-35 years of age | Experience level: first safari
Extremely Disappointing & Unsafe Safari Experience – Do Not Recommend
UPDATE: After posting my review, the owner asked me to take it down because “one bad experience doesn’t reflect his company.” But this was my one and only experience and it was robbed from me. That alone should tell you something about this company handles dissatisfied guests.
Also, notice how tactical the company is in their response: they claim they gave me a “full refund.” In reality, it was USD 1,250, which is less than a quarter of what I paid, and only covered one disrupted day. The failures on Day 1 and the overall safari experience were never properly compensated. Calling that a “full refund” is misleading at best.
Yes, I saw the wildebeest crossing, but let’s be clear, hundreds of guides bring guests there daily during this migration season. There was nothing exclusive about this being provided by Msangai. Our car was one of the last to arrive, we were stuck in the back, and the driver wasn’t even able to get us closer. This company did nothing special to deliver an “unforgettable safari experience”, despite how they market themselves.
ORIGINAL REVIEW:
I paid over USD 5,000 for a 3-day safari with Msangai Tours, and what I received was nothing close to what was promised. The trip was poorly organized, unsafe, and deeply disappointing.
Key issues:
• Missed game drives: Day 1 had no proper drive, just a transfer to the lodge. Day 2 was largely wasted due to delays and breakdowns.
• Abandonment: Left for 2.5 hours at Kogatende airstrip with no guide, no communication, and no safe transport.
• Unsafe, unfit vehicle: Given an old open vehicle (never disclosed beforehand) that broke down repeatedly, including a muffler failure that left us blocking traffic.
• Garage stop during safari: Instead of a game drive, we were taken to a garage while the car was being fixed – unacceptable for paying clients.
• Broken promises: Binoculars, a basic safari necessity, were promised but never provided.
• Unprofessional guiding: The guide admitted his car was failing, tried to borrow a relative’s, and showed little concern for safety or experience.
Yes, the lodges were fine and the hot air balloon was enjoyable (booked through another operator), but the safari itself was essentially undelivered.
I did eventually receive a small partial refund of $1250, but it does not make up for the wasted time, stress, and lost experience.
Bottom line: If you are considering booking with Msangai Tours, I strongly advise against it. There are many other operators in Tanzania who deliver safe, professional, and reliable safaris.
Reply from Msangai Adventure Safaris
Posted on Sep 6, 2025Dear Anonna,
We are truly sorry for the experience you and your spouse had with us.
Delivering such a service is far from the standard we set for our guests, and we deeply regret that you encountered this situation.
Please be assured that Msangai’s management has already implemented corrective measures to prevent anything like this from happening again.
As a first step, we have processed a refund of USD 1,250 to compensate for the affected day of your safari. If you feel this does not adequately address the inconvenience caused, please do not hesitate to contact us—we will gladly explore additional ways to make things right.
Thank you once again for sharing your feedback. We value the opportunity to improve and sincerely wish you and your spouse all the very best.
Kind regards,
Msangai Customer Service Team
US
Email Faisal | 20-35 years of age | Experience level: first safari
I recommend you do not book!
I booked a 3-day safari with Msangai Safaris with my spouse, and unfortunately our experience fell far short of what was promised.
• Missed game drives: The first day had no proper game drive or lunch, and the second day was largely lost due to delays and the guide being absent for over 2.5 hours at Kogatende airstrip. The only meaningful game drive happened on the final morning, and only after concerns were raised directly with the company.
• Unsafe, unfit vehicle: The guide’s car was an old open model that repeatedly broke down, including a muffler failure that left us stuck on the road. At one point, we were taken to a garage during game drive hours.
• Professional concerns: The guide admitted he could not reliably manage the vehicle and attempted to borrow a relative’s car. There was minimal concern for safety or the quality of the safari experience.
• Broken promises: Binoculars that were confirmed in writing were never provided.
While lodges, flights, and the hot air balloon were delivered, the core safari experience — the main reason for booking — was significantly disrupted. The company issued a partial refund of USD 1,250, but this only covered a small portion of the losses.
Update: After posting the review, the owner asked us to remove it, claiming one bad experience shouldn’t reflect their company. This was our one and only experience — and it was severely disrupted. It’s important to leave this review so future travelers can make informed decisions.
Additionally, while the wildebeest migration was impressive, our car arrived last, we were stuck in the back, and the driver could not get us closer. The company’s marketing implies an “unforgettable safari experience,” but in reality, this was not delivered