494 Reviews About Super Eagles Travel and Tours (Kenya)

Ganesh subramanian –

AE

Visited: April 2024 Reviewed: Apr 13, 2024

Email Ganesh subramanian | 35-50 years of age | Experience level: first safari

Provided exceptional communication, good service, great value for money, unwavering reliability,

4/5

Service: Good service with transport, the only thing required Land cruiser for off-road, (as they provide Toyota make 4x4 Hiace)
Communication: guides explain in detail during our game ride.
Value for Money: need to per-check the accommodation (arranging based on the package value)

2 people found this review helpful. Did you? Yes No

Layane Silva –

BR

Visited: January 2024 Reviewed: Feb 4, 2024

Email Layane Silva | 35-50 years of age | Experience level: first safari

Full budget safari

4/5

Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.

2 people found this review helpful. Did you? Yes No

Reply from Super Eagles Travel and Tours

Posted on Feb 5, 2024

Dear Layane Silva,

I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.

While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.

Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.

If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.

Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.

If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.

Michael –

NZ

Visited: November 2023 Reviewed: Nov 22, 2023

Email Michael | 20-35 years of age | Experience level: first safari

10 day Kenya and Tanzania Safari

4/5

We really enjoyed our budget safari (6 days Kenya, 3 days Tanzania)and the communication and booking process from super eagles tours was awesome. They even looked into changing our itinerary mid trip. 5 stars for communication

Kenya:

Even though we booked a budget camping safari, the accommodation was really good. We were in a really large tent with a proper bed and private toilet and hot shower. There is not really much point booking anything above budget in Kenya, as you will only really get slightly better food.

For the first 3-4 days we had 8 people in our van even though our tour company promised maximum of 7 and other people in the van tour companies had promised 6. 8 was way too much as not everyone could stand up at one time to look out the top of the van. Everyone was staying at different places as well so with 8 people we spent a lot of time driving to drop all the people off at their accommodation. Sometimes this was up to 1 hour if they were staying in the parks.

There is a lot of driving in this safari, not only doing the safari but getting to the parks. There is more driving on the road than actually driving in the national parks. The tour companies could set it up so that driving is minimised as currently we go all the way down from Nairobi to the Tanzania border for the Masai Mara and then back up past Nairobi to Nakuru and only spent 2 hours safaring there, and then back down to Amboseli near the Tanzania border again. If they started going north of Nairobi to Nakuru first, then it would probably take out at least 1 whole day of driving and we could spend a lot more time at Nakuru as we felt we didn’t get enough time there.

Overall, The guides in Kenya were great and we saw lots of amazing animals. It was really fun, however the driving was getting to us in the middle of the trip and this could be avoided if it was set out better.

Tanzania

We opted for a ten day safari that covered both Kenya and Tanzania. We made this booking in a rush due to other plans falling through, we would probably book differently doing it again.

Since we are a young couple looking for an adventure, and not crazy about photography or animals, we would just do 6-7 day Kenyan safari and then head to Mombasa or Diana beach for few days at the beach. The Kenya side is a lot cheaper and this would take out a lot of driving.

For animal lovers, we would recommend adding on Tanzania, Tanzania is extremely good, It is Kenya on steroids. You see the same animals but just more of them. For example we saw a pride of 20-30 lions in the Serengeti and thousands of wilderbeest which you don’t get in Kenya. The downside is a lot more driving.

Tanzania

The Tanzania safari was great and the wildlife and scenery was next level amazing. We added Tanzania onto our Kenyan safari and spent 3 days on a safari tour.

We chose the budget safari and unlike Kenya the accommodation did reflect this. We were staying tents and had communal bathrooms which is fine for use but something to be aware of when booking. This also meant that the trucks were loaded with food and camping equipment which made it a bit crammed. Even though the facilities were basic the food was still amazing. Note that the chef also needs a tip which we did not know about. A generous tip for this is 10USD per person.

The safaris were awesome, but we felt we didn’t really have enough time to do the Serengeti well, but that is because it is so vast. Ngorongoro crater was amazing but likewise we only had a morning and it was cut short to get some people back to the airport.

For our trip the guide was below average and more of a driver than a guide. He didn’t really talk to us and only did very minimal talking on the safari. We would have liked him to talk about the animals and tell us facts and actually act interested. In Kenya it felt like a group hunt to find the animals which was fun, but in Tanzania is was more just drive and see what you see. The main thing that annoyed us about our guide is that in the last two hours of the trip he started being very friendly and even bought us red bananas, likely because he was about to receive a tip. When we finished we gave him our tip and he preceded to count it in front of us and then ask for more. This was very rude and in our opinion unacceptable, especially when our Kenya guides didn’t even look at the tip but just thanked us.

If there is a set amount to tip then the tour companies need to advise this and be reasonable. It is such a murky territory, and can easily ruin trips for people, when it’s not clear and people have paid thousands to be there.

2 people found this review helpful. Did you? Yes No

Chloe –

NO

Visited: January 2025 Reviewed: Feb 1, 2025

Email Chloe | 20-35 years of age | Experience level: first safari

Excellent for the price

4/5

We had a wonderful 10 days Kenya and Tanzania Safari! We chose mid range package and most places were really good! I was very surprised by the communication from start to finish with Daisy! She was replying really fast to all our questions and doubts. The logistics of the whole trip was well planned even tho there’s so much driving every day (this is inevitable). All breakfast and dinners were excellent! Lunches in Tanzania were delicious, lunches in Kenya were packed boxes with the same every day so we were a bit bored at the end. Our first guide Bryan was the BOMB! He made us see every kind of animals in the park, he was a good driver and a good person in general so we loved our time with him! We also managed to see all animals in Tanzania so if you had to choose only 1 country, don’t be afraid as you will most likely see all of them in any you choose! We preferred the Kenya bit but this is our own opinion! Also we noticed that the budget accommodations were way better in Kenya than in Tanzania! We were so happy we chose mid range in Tanzania but in Kenya we could have chosen budget and it would have been good enough I think (as a couple).

All in all, for the price you pay, I would highly recommend this safari even if there were things we didn’t like, they were not too bad…

Here are the down points: AA Lodge in Amboseli had horribly hard beds and we woke up a few times during the night because of it and the packed lunches were all the same in the Kenya portion so could change a bit. we got the charity hotel in Arusha which is a budget hotel (all the people we met there were on budget tours) so we felt a bit let down on this one. The guides you get really make or break your experience so if you’re not happy with one don’t hesitate to mention it… we had 1 of 3 that knew good things about the park but wasn’t the nicest so we have a little worst memory of those days… Last thing but that’s inevitable: budget midrange and luxury packages share the same car so even if you have different hotels you are in the same tour, which means you need to pick up and drop off everyone at different places sometimes waking up way earlier if you’re picked up first and sometimes adding 10-30mins to your day if you’re dropped off last. This is ok but could be annoying for some.

Here is a review of all lodges:
-Jambo Mara in Masai Mara: excellent huts with good food. Only detail was that any beverage was super overpriced so we ended up not leaving any tips because of this.
-Sarova Woodlands in Nakuru: very good hotel and excellent food at the restaurant.
-AA Lodge in amboseli. Great food but horrible beds and pillows. So bad that we couldn’t sleep properly for 2 days.
-Charity hotel in Arusha: we asked for mid range but this is budget so be careful to review the hotels they give you in the offer on google. We should have done because speaking with all the people in this hotel they said they were in the budget tours so they def didn’t put us on the mid range we paid for.
- Shushudia tents in Serengeti: really good tents with very comfortable beds and great food.
-Hhando lodge in Ngorongo: the best hotel we stayed at with excellent huts and great food. However this is 40 mins outside of the crater so it was too much to go there, come back to the park the next day…

MAKE SURE YOU BRING BINOCULARS!!!

1 person found this review helpful. Did you? Yes No

Ranjit –

IN

Visited: August 2024 Reviewed: Nov 1, 2024

Email Ranjit | 50-65 years of age | Experience level: first safari

Decent budget operator, out of the world game drive experience

4/5

The experience of booking with Charity was excellent with superb support and coordination for customisation to our needs, online payment and documentation. There was a slight error on pricing which she honestly admitted. During the actual tour, the office seemed very deserted, and we didn't have adequate facilities to freshen up as we reached it from airport. Though we had booked midrange tour, we were packed with a bunch of budget traveler, so every time they driver had to pick up and drop from different hotels. On one of the nights in Amboseli, we were told the place was overbooked and were put up in an absolutely pathetic dormitory which was unacceptable and no refund was given. The Kenya experience itself was wonderful and the driver was brilliant during the game rides. The group of co-travellers were nice company. The quality of hotels was great in Mara and Naivasha, but average in Nakuru and pathetic in Amboseli for one night. The next night was good as the tented accommodation was nice. The food was great at Mara and Naivasha. We had some local delicacies at Nakuru. Amboseli was average and crowded. Overall, an average operator that promised more than it delivered. The Kenya national park and game drive experience in all the destinations compensated for everything else so to speak.