Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Ganesh subramanian | 35-50 years of age | Experience level: first safari
Provided exceptional communication, good service, great value for money, unwavering reliability,
Service: Good service with transport, the only thing required Land cruiser for off-road, (as they provide Toyota make 4x4 Hiace)
Communication: guides explain in detail during our game ride.
Value for Money: need to per-check the accommodation (arranging based on the package value)
BR
Email Layane Silva | 35-50 years of age | Experience level: first safari
Full budget safari
Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.
Reply from Super Eagles Travel and Tours
Posted on Feb 5, 2024Dear Layane Silva,
I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.
While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.
Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.
If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.
Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.
If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.
NZ
Email Michael | 20-35 years of age | Experience level: first safari
10 day Kenya and Tanzania Safari
We really enjoyed our budget safari (6 days Kenya, 3 days Tanzania)and the communication and booking process from super eagles tours was awesome. They even looked into changing our itinerary mid trip. 5 stars for communication
Kenya:
Even though we booked a budget camping safari, the accommodation was really good. We were in a really large tent with a proper bed and private toilet and hot shower. There is not really much point booking anything above budget in Kenya, as you will only really get slightly better food.
For the first 3-4 days we had 8 people in our van even though our tour company promised maximum of 7 and other people in the van tour companies had promised 6. 8 was way too much as not everyone could stand up at one time to look out the top of the van. Everyone was staying at different places as well so with 8 people we spent a lot of time driving to drop all the people off at their accommodation. Sometimes this was up to 1 hour if they were staying in the parks.
There is a lot of driving in this safari, not only doing the safari but getting to the parks. There is more driving on the road than actually driving in the national parks. The tour companies could set it up so that driving is minimised as currently we go all the way down from Nairobi to the Tanzania border for the Masai Mara and then back up past Nairobi to Nakuru and only spent 2 hours safaring there, and then back down to Amboseli near the Tanzania border again. If they started going north of Nairobi to Nakuru first, then it would probably take out at least 1 whole day of driving and we could spend a lot more time at Nakuru as we felt we didn’t get enough time there.
Overall, The guides in Kenya were great and we saw lots of amazing animals. It was really fun, however the driving was getting to us in the middle of the trip and this could be avoided if it was set out better.
Tanzania
We opted for a ten day safari that covered both Kenya and Tanzania. We made this booking in a rush due to other plans falling through, we would probably book differently doing it again.
Since we are a young couple looking for an adventure, and not crazy about photography or animals, we would just do 6-7 day Kenyan safari and then head to Mombasa or Diana beach for few days at the beach. The Kenya side is a lot cheaper and this would take out a lot of driving.
For animal lovers, we would recommend adding on Tanzania, Tanzania is extremely good, It is Kenya on steroids. You see the same animals but just more of them. For example we saw a pride of 20-30 lions in the Serengeti and thousands of wilderbeest which you don’t get in Kenya. The downside is a lot more driving.
Tanzania
The Tanzania safari was great and the wildlife and scenery was next level amazing. We added Tanzania onto our Kenyan safari and spent 3 days on a safari tour.
We chose the budget safari and unlike Kenya the accommodation did reflect this. We were staying tents and had communal bathrooms which is fine for use but something to be aware of when booking. This also meant that the trucks were loaded with food and camping equipment which made it a bit crammed. Even though the facilities were basic the food was still amazing. Note that the chef also needs a tip which we did not know about. A generous tip for this is 10USD per person.
The safaris were awesome, but we felt we didn’t really have enough time to do the Serengeti well, but that is because it is so vast. Ngorongoro crater was amazing but likewise we only had a morning and it was cut short to get some people back to the airport.
For our trip the guide was below average and more of a driver than a guide. He didn’t really talk to us and only did very minimal talking on the safari. We would have liked him to talk about the animals and tell us facts and actually act interested. In Kenya it felt like a group hunt to find the animals which was fun, but in Tanzania is was more just drive and see what you see. The main thing that annoyed us about our guide is that in the last two hours of the trip he started being very friendly and even bought us red bananas, likely because he was about to receive a tip. When we finished we gave him our tip and he preceded to count it in front of us and then ask for more. This was very rude and in our opinion unacceptable, especially when our Kenya guides didn’t even look at the tip but just thanked us.
If there is a set amount to tip then the tour companies need to advise this and be reasonable. It is such a murky territory, and can easily ruin trips for people, when it’s not clear and people have paid thousands to be there.
MY
Email Yeo | 20-35 years of age | Experience level: first safari
Incredible Safari – Big Five Spotted & Memories for a Lifetime!
Our safari with Super Eagle was an amazing experience from start to finish. We were fortunate enough to spot the Big Five, thanks to our exceptional guide and driver, Denis Wild. His deep knowledge of the parks, sharp eye for wildlife, and friendly personality truly elevated the entire trip. He made every game drive exciting and educational, and always went the extra mile to make us feel safe, comfortable, and engaged.
The accommodations arranged by Super Eagle were well-selected, offering great comfort and scenic locations. Overall logistics ran smoothly and professionally throughout the trip.
We’re giving 4.5 stars instead of a full 5 only because of two minor areas for improvement: we would have appreciated a more structured and planned Nairobi city tour (unfortunately canceled due to protests on June 25th), and slightly longer game drives to make the most of our time in the parks.
Still, it was an unforgettable adventure, and we wouldn’t hesitate to recommend Super Eagle — and especially Denis Wild — to anyone planning a safari. We’d happily book with them again!
MY
Email Caryn | 35-50 years of age | Experience level: first safari
Absolutely Safari Experience with Super Eagles Travel and Tours!
I contacted nearly 10 safari companies while planning our trip, and Super Eagles Travel and Tours My agent, Brian, was the most responsive and professional among all. He replied to every message promptly, provided one of the most reasonable quotes, and was extremely patient in walking me through each detail of the itinerary. He answered all my questions thoroughly, made sure everything was clear, and continued to check in on us throughout the trip to ensure everything went smoothly and service that truly exceeded my expectations.
Our guide, Denis Wild, He’s a professional with an incredible eye for spotting animals. Thanks to his sharp instincts and deep knowledge of the terrain, we were able to see the Big Five in the game drives! He drives very safely and smoothly even on bumpy roads and always kept us comfortable and safe. He also shared lots of interesting fun stories about animal behaviors, which made the experience even more enriching. Whenever he heard reports over the radio, he knew exactly where to go, always getting us to the right place at the right time to capture the nice photo with the animals .
When one of our hotels made a mistake with our booking, Denis help communicate on our behalf. His dedication and problem-solving skills were incredibly reassuring, especially in a foreign country.
Super Eagles Travel and Tours is reliable, professional, and truly client-centered. Whether you’re a first-time safari traveler ,you’ll be in the best hands with them. I highly recommend this team ,especially Brian and Denis for explore safari experience in Kenya!
NO
Email Chloe | 20-35 years of age | Experience level: first safari
Excellent for the price
We had a wonderful 10 days Kenya and Tanzania Safari! We chose mid range package and most places were really good! I was very surprised by the communication from start to finish with Daisy! She was replying really fast to all our questions and doubts. The logistics of the whole trip was well planned even tho there’s so much driving every day (this is inevitable). All breakfast and dinners were excellent! Lunches in Tanzania were delicious, lunches in Kenya were packed boxes with the same every day so we were a bit bored at the end. Our first guide Bryan was the BOMB! He made us see every kind of animals in the park, he was a good driver and a good person in general so we loved our time with him! We also managed to see all animals in Tanzania so if you had to choose only 1 country, don’t be afraid as you will most likely see all of them in any you choose! We preferred the Kenya bit but this is our own opinion! Also we noticed that the budget accommodations were way better in Kenya than in Tanzania! We were so happy we chose mid range in Tanzania but in Kenya we could have chosen budget and it would have been good enough I think (as a couple).
All in all, for the price you pay, I would highly recommend this safari even if there were things we didn’t like, they were not too bad…
Here are the down points: AA Lodge in Amboseli had horribly hard beds and we woke up a few times during the night because of it and the packed lunches were all the same in the Kenya portion so could change a bit. we got the charity hotel in Arusha which is a budget hotel (all the people we met there were on budget tours) so we felt a bit let down on this one. The guides you get really make or break your experience so if you’re not happy with one don’t hesitate to mention it… we had 1 of 3 that knew good things about the park but wasn’t the nicest so we have a little worst memory of those days… Last thing but that’s inevitable: budget midrange and luxury packages share the same car so even if you have different hotels you are in the same tour, which means you need to pick up and drop off everyone at different places sometimes waking up way earlier if you’re picked up first and sometimes adding 10-30mins to your day if you’re dropped off last. This is ok but could be annoying for some.
Here is a review of all lodges:
-Jambo Mara in Masai Mara: excellent huts with good food. Only detail was that any beverage was super overpriced so we ended up not leaving any tips because of this.
-Sarova Woodlands in Nakuru: very good hotel and excellent food at the restaurant.
-AA Lodge in amboseli. Great food but horrible beds and pillows. So bad that we couldn’t sleep properly for 2 days.
-Charity hotel in Arusha: we asked for mid range but this is budget so be careful to review the hotels they give you in the offer on google. We should have done because speaking with all the people in this hotel they said they were in the budget tours so they def didn’t put us on the mid range we paid for.
- Shushudia tents in Serengeti: really good tents with very comfortable beds and great food.
-Hhando lodge in Ngorongo: the best hotel we stayed at with excellent huts and great food. However this is 40 mins outside of the crater so it was too much to go there, come back to the park the next day…
MAKE SURE YOU BRING BINOCULARS!!!
IN
Email Ranjit | 50-65 years of age | Experience level: first safari
Decent budget operator, out of the world game drive experience
The experience of booking with Charity was excellent with superb support and coordination for customisation to our needs, online payment and documentation. There was a slight error on pricing which she honestly admitted. During the actual tour, the office seemed very deserted, and we didn't have adequate facilities to freshen up as we reached it from airport. Though we had booked midrange tour, we were packed with a bunch of budget traveler, so every time they driver had to pick up and drop from different hotels. On one of the nights in Amboseli, we were told the place was overbooked and were put up in an absolutely pathetic dormitory which was unacceptable and no refund was given. The Kenya experience itself was wonderful and the driver was brilliant during the game rides. The group of co-travellers were nice company. The quality of hotels was great in Mara and Naivasha, but average in Nakuru and pathetic in Amboseli for one night. The next night was good as the tented accommodation was nice. The food was great at Mara and Naivasha. We had some local delicacies at Nakuru. Amboseli was average and crowded. Overall, an average operator that promised more than it delivered. The Kenya national park and game drive experience in all the destinations compensated for everything else so to speak.
AR
Email Fabian | 50-65 years of age | Experience level: first safari
Very good product price ratio
It was a great experience
All transfers completed in a timrly manner
In Tanzania the food and the vehicle were better
Good behavior of the guides
Email Sharon Obor | 20-35 years of age | Experience level: first safari
The tour operator was friendly and committed..took care of the group and answered all questions aske
I had a great experience,, definitely worth it and worth the money..it's affordable and had more knowledge of the animals and the maasai community...
US
Email Brian | 35-50 years of age | Experience level: first safari
Attentive
SET&T was on time and very attentive to our needs. Met some great people and saw some very big animals!