Reviews

Average User Rating
4.4/5

Rating Breakdown
  • 5 star 157
  • 4 star 8
  • 3 star 4
  • 2 star 1
  • 1 star 5

Sort By: Date Most Helpful 1-10 of 157 Reviews
Jim   –  
United States US
Visited: March 2026 Reviewed: Apr 26, 2026

Email Jim  |  65+ years of age  |  Experience level: first safari

Went above and beyond to make our trip great!
5/5

Big Apes, Peter the owner, and Ben our guide, all made our trip great. We chose Big Apes because Peter was the only one out of the companies we contacted who understood the somewhat difficult set of requirements for our trip. Not only did he create a plan to fit our needs, he personally stepped in to make it work. My wife and I wanted to make our gorilla trek on a specific date so our daughter, who working there as a visiting doctor, could join us. But she had to work the day before, and it is very long drive from Kampala to Bwindi. To solve the problem, Peter kindly volunteered to drive her himself, way into the early morning hours, to allow her to join us on the trek. As it worked out, she was able to leave earlier and Peter adjusted their trip to add in an extra safari park visit on the drive down. After our return to Kampala, when we had a couple of unplanned days, Peter made Ben and a Land Cruiser available to allow us to visit the places we chose on those days. It was very gracious of him and it made our stay easy from beginning to end.

Ben was a great guide. Our itinerary involved going a lot of places, all very far from one another, in a short amount of time. That meant Ben spent the week driving and driving more everyday on unpaved roads in terrible traffic. Nevertheless, he was always a pleasure to be with and he was always attentive to our comfort. On our first safari day, we had the good fortune of seeing a couple of lions along with the elephants, water buffalo and many other animals. It was a good day by any measure, but Ben wanted us to see a leopard. He worked his connections with other guides for current information and, after racing to chase various leads though some muddy obstacles, he got us a great up-close leopard viewing at the end of the day. Then, leaving from that location, we happened to encounter another one! Every day Ben was where he said he'd be when he said he'd be there.

I believe our trip fell somewhere in the mid-tier and was perfectly comfortable for us. Amazingly, we had no mosquitoes, but all the accommodations were well equipped with bug nets and had good food and helpful service. Our Land Cruiser was pretty well used and had a minor issue or two along the way, but given amount of driving we did and some of the places we went, that was just part of the adventure for us. Overall, our somewhat compressed trip delivered more than we hoped for, and we owe most of that to Big Apes.

Claudia   –  
Germany DE
Visited: March 2026 Reviewed: Apr 16, 2026

Email Claudia  |  35-50 years of age  |  Experience level: over 5 safaris

10/10 stars! It was epic!
5/5

Wow – what an experience.
We would book again immediately!! Our guide was Andrew. He is fantastic: friendly, helpful, communicative, and always punctual.
The evening before departure, I received a WhatsApp message from Andrew confirming the pickup time and location. We approached the upcoming four days feeling completely relaxed and full of anticipation. We were absolutely not disappointed. Thanks to Peter, Peace, and especially Andrew for this incredible experience.
Thank you!
We hope to return to Rwanda and Uganda someday and travel with you again.
Best regards from Germany,
Claudia and Dennis (35, 34 years)

Katharine S   –  
Canada CA
Visited: February 2026 Reviewed: Apr 2, 2026

Email Katharine S  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent tour through Rwanda and Uganda
5/5

Our family of four had a great time with our guide Ronaldo. He was incredibly knowledgeable about the animals and added a lot of context to our trip. In Africa, things go sideways with mechanical issues, muddy roads, etc…it’s all part of the adventure and Big Apes found solutions when they were needed. The tour was as planned and the trip of a lifetime!

Marc   –  
China CN
Visited: February 2026 Reviewed: Mar 20, 2026

Email Marc  |  50-65 years of age  |  Experience level: 2-5 safaris

Very Diverse Uganda-Rwanda Experience
5/5

Really appreciated Peter’s willingness to work with me on customizing our 13-day Uganda-Rwanda adventure. I can’t overemphasize how great it was to do the trekking experiences for the gorillas, golden monkeys, chimpanzees, and rhinos. I had been to Kenya and Tanzania previously, and these trekking experiences were really unique. While the game drives in Uganda were great, I also really enjoyed the water activities in Kazinga Channel, Murchison Falls, and Mabamba Swamp. Bigodi Wetland Sanctuary was another surprise with all of its different monkeys and birds.

Don was our driver/guide for the entire experience and he was great! Very accommodating and helpful.

Alana Verrept   –  
Belgium BE
Visited: February 2026 Reviewed: Mar 1, 2026

Email Alana Verrept  |  20-35 years of age  |  Experience level: first safari

The trip of our lives so far
5/5

We traveled to Uganda with Big Apes Africa for 11 days at the beginning of February.

At first, we were in contact with Peter, who helped us put together our trip. He listened carefully to our wishes and together we decided on the hotels where we would stay. Peter recommended some real hidden gems. Later on, Bella took over and helped us with the finishing touches. Since this was our very first safari experience, the pre-trip information could perhaps have been a bit more detailed. However, whenever I had a question or concern, Bella was always available and happy to help.

Our guide throughout the entire trip was Don and we truly couldn’t have imagined a better guide. He is an incredibly kind man, very punctual and his knowledge of the local fauna and flora is simply exceptional. Thanks to him, we were able to live our dream. We will always be grateful to him for that.

Kristoffer   –  
Norway NO
Visited: February 2026 Reviewed: Feb 26, 2026

Email Kristoffer  |  20-35 years of age  |  Experience level: 2-5 safaris

Great and responsive company with excellent itinerary
5/5

We were very happy with the program Big Apes Africa was able to put together for our five-day trip to Rwanda and Uganda. They were responsive and easy to talk with when looking at different pricing options and itineraries, and were able to put together a package that made us very comfortable in choosing Big Apes Africa instead of other operators.

The trip itself went smoothly, as our guide met us at the airport in Kigali, was friendly and knowledgeable, and went with us for the duration of the trip. Big Apes Africa had to provide us with different bookings than in the original quote due to availability issues, but we felt that they handled the issue well and were able to find alternatives that were just as good or better than the original places.

Over five days we visited a cultural village, saw golden monkeys, gorillas and chimpanzees, and went on game drives and a boat trip. The program was varied, and we couldn't be more satisfied. As we spent a lot of time on the road, I think the only thing I missed in the itinerary was an estimate for transport times.

All in all I can absolutely recommend Big Apes Africa!

Nuhamin   –  
Luxembourg LU
Visited: February 2026 Reviewed: Feb 18, 2026

Email Nuhamin  |  20-35 years of age  |  Experience level: first safari

Unforgettable 8-Day Safari Experience – Highly Recommended
5/5

I booked an 8-day budget safari with this agency. The organization was handled very well the team followed up with me before departure, during the trip, and even after it ended to make sure everything went smoothly. The experience was absolutely incredible, and I truly recommend them.My driver, Ben, made the trip even more special. He was attentive, patient, and shared so much information about the itinerary, the country, and the wildlife. I highly recommend this agency, and I hope you’re lucky enough to have Ben as your driver too!

Marta and Matteo   –  
Italy IT
Visited: December 2025 Reviewed: Jan 6, 2026

Email Marta and Matteo  |  20-35 years of age  |  Experience level: 2-5 safaris

Serious and reliable tour operator
5/5

We booked a 11-days tour of Uganda with Big Apes.
The communication with the office and the organization of the trip have been easy and fast, we changed our itinerary several times and they have been very kind. It has been an incredible experience, made also better by the presence of Ben, our guide. He is extremely organized and always on time, he knows pretty well these places, he gave us explanations about everything, always curious and chatting.
There have been some issues with payments during our stay (due to connection problems using “MoMo”; in fact we have already suggested to give the guides a prepaid credit card) so we had to anticipate money already paid, but they refund us immediately the day after.
Accommodations were as we expected and as we paid for. In every situation we have always felt safe.
We think that the passione they put in their job is an added value that made us feeling in a family, so we recommend this tour operator.
If we come back in future, we will definitely choose “Big Apes” and Ben again.

Emma   –  
New Zealand NZ
Visited: December 2025 Reviewed: Dec 25, 2025

Email Emma  |  20-35 years of age  |  Experience level: first safari

Great communication, friendly and welcoming
5/5

We absolutely LOVED our time with Big Apes. We did a 10 day safari. Right from the get go Bella was fast with communication and always happy to answer all our questions. Our tour guide Ben did a fantastic job of making us feel welcome, introducing us to local cultures and teaching us about animals, history and the local languages. The accomodations we stayed at were always comfortable and safe, we were very well fed and looked after throughout. We did have some car issues early on however Ben was quick and professional with getting them sorted with the resources available and it had minimal impact on the safari. Saw many animals on game drives, the chimp and gorilla trekking was an absolute highlight and I would highly recommend doing the optional community visits (not included in the up front payment for us but worth the extra $20 per person per visit). I would definitely recommend Big Apes to anyone thinking of visiting Uganda, they are super flexible with the safaris and Uganda itself is a fantastic place to see.

Job Kassala   –  
Tanzania TZ
Visited: February 2025 Reviewed: Dec 4, 2025

Email Job Kassala  |  20-35 years of age  |  Experience level: first safari

Good Service
5/5

The service food , hotel na transport, reliability and of tour.

Average User Rating
4.4/5
Rating Breakdown
  • 5 star 157
  • 4 star 8
  • 3 star 4
  • 2 star 1
  • 1 star 5
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