Full Package Adventures

Not the experience I expected.

During the trip, we encountered a rather serious car breakdown. Our driver sent us to the planned lodge with another company, and we lost our entrance to Ngoro Ngoro Park for that evening.
Although we had paid for the park entrance, we were not reimbursed, and above all, our driver and the person who helped us organise the trip not contact us with a phone call or a simple WhatsApp message to tell us how we would be organised the following day. We didn't know if and when the car would be repaired, and we received no information from either of them, even though I contacted them several times to ask for information. They repeat that they will let us know. But no news, till the following morning when driver literally knocked on our door at 6 a.m. while we were sleeping.
He came to pick us up saying he was very tired, and although I fully understand the difficult night he had, I expect the company to send someone else if the driver feels, rightly, tired.
In the end, after we lost our ticket, even though we had paid for it, and received no explanation from the company, the driver asked us for a tip, which would have been perfectly acceptable if he hadn't asked for a specific amount per person per day. It was basically a fee.
I thought it would be useful to talk to Wilberth on the phone and explain that communication with customers is important, especially after entrusting our trip to their company. After a round of explanations, the organizer blocked me on WhatsApp.
I don't think I would ever recommend this company, where the human aspect is completely overshadowed by money.
For me, these aspects are very important. When I travel, I want to be informed about what is happening around me. I don't want to be treated like a piece of luggage.