Kilipath African Safari
- Located In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TALA & AITA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $180 to $600 per person per day (USD, excl. int'l flights)
Reviews
FI
20-35 years of age
I do not trust this company! They cancelled an already confirmed trip a few hours before as they resell peoples paid tickets
I would never trust this company!! We had booked a safari trip directly through them well in advance, paid the deposit as advised and received a confirmation of booking together with flight tickets. The night before our trip the company emails us at 10:02pm (pickup was agreed for 6:30am) to inform that they cancel our trip. They gave us no reason for cancellation and when our hotel staff called them, they told that they had re-sold our tickets to someone else. Later on they told us that airline had canceled the flight, which we found out to be a lie and no flights were actually canceled…
So besides causing us a huge disappointment, they also decided to blindly lie to us and not take any responsibility of their actions whatsoever. Our customer service representative Charity also decided to stop responding our emails leaving us unanswered.
All in all, incredibly bad customer service and non-reliable company. I highly recommend to book through someone else!
Reply from Kilipath African Safari
Posted on Feb 22, 2024I want to express our deepest apologies for the unfortunate experience you encountered during your recent booking with us. We understand the importance of your trip and the impact our actions had on your plans.
Regarding the cancellation of your flight tickets, we would like to clarify that it was not our decision to cancel, but rather an unexpected action taken by one of our new airline partners. We deeply regret any confusion caused by the conflicting information you received.
Our team acknowledges the disappointment this situation brought, and we want to assure you that we took immediate steps to address the issue. We extended our sincere apologies to you through direct communication and even dispatched a staff member to your accommodation to provide a face-to-face explanation and express our regret.
In terms of the refund, We have already fully refunded our customer and we understand the frustration this has caused, and we genuinely regret any inconvenience.
We take your feedback seriously and are conducting a thorough internal review to prevent such incidents in the future. Our aim is to provide reliable and professional services, and we deeply apologize for falling short of your expectations.
We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
Below is the payment we received from our customer and also there is proof of the full refund from PesaPal reversal.
Payment Received
Payment through Pesapal
KILIPATH SAFARIS TZ, TANZANIA
13, February 2024
USD 103.63
You have a new PesaPal payment of USD 103.63 from Emma Confirmation Code: 7078172770436888303013
Payment Method
Card
Confirmation No
7078172770436888303013
Reference No
518758
Payment No
0085322402043801
Full Refund
Dear Merchant,
Your reversal request for a transaction with reference 7078172770436888303013 was processed successfully on 15, February 2024 and USD 103.63 has been credited to the client's account. Reversal code 7078172770436888303013-REF