Gemfinders Tours & Travel Staff
Gemfinders Tours and Travel
- Office In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Daniel | 35-50 years of age | Experience level: 2-5 safaris
Initial reasonable price comes at a cost - an uncomfortable experience
Pre-trip communication was top notch from Tracy.
As expected on any and all safaris in the Masai Mara / Serengeti - we saw everything we expected to (except Rhino) - but that's a given, that's why people travel from all over the globe to this place. So I'll not focus on what we saw but the rest of our experience.
The cost of the safari which included a one night stay in a camp site near the Masai Mara was about $1560 for 3 people.
I initially thought the price was reasonable, but the quality of the vehicle was really poor (super uncomfortable, poor leg room, leaked / poured water when raining in multiple places simultaneously) and the camp site was awful (food, bed comfort, service - all of it).
Whilst the driver / guide was friendly and somewhat knowledgeable, we did have to hold him to account a few times. E.g. he told us to have breakfast in the campsite at 0530 ready to leave at 0630 (service is very slow so you do need to leave an hour for a greasy omelette). Half asleep we were there at 0530 and ready to leave 0625, which is when he strolls in and sits down to order his breakfast. We had to tell him "We're ready to leave, we were up at 0430 packing and here for breakfast an hour ago ordering and eating like you told us, but now you want us to wait an hour for you to order and eat? No, not happening sorry, let's go". This kind of attitude just sours the experience, although he took this well without complaint / attitude, it's just unnecessary. Be professional and remember this is a once in a life time experience for most.
Given how affordable both accommodation and vehicle hire is in Kenya (especially in low season when we went), I think $1500+ for a one night trip is too pricey. Had a more appropriate vehicle been provided, and had the accommodation felt less one star and more three star, I think it'd make a vast difference.
In a nutshell, I would not recommend this experience.
Reply from Gemfinders Tours and Travel
Posted on Apr 7, 2026Thank you for your detailed feedback, and we sincerely apologize that your experience did not meet expectations.
We truly appreciate you bringing these issues to our attention. Please be assured that we are taking your comments seriously and will use them to make the necessary improvements.