Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 131
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful 1-10 of 131 Reviews
Andrew and Hana   –  
Australia AU
Visited: April 2026 Reviewed: Apr 8, 2026

Email Andrew and Hana  |  35-50 years of age  |  Experience level: first safari

The tour operator was communicative, professional and our tour guide Shaddy was amazing
5/5

Our 5-day safari in Kenya was absolutely unforgettable. We spent 3 days in the Masai Mara and 2 days in Amboseli, and every single day felt like something out of a nature documentary.

A huge part of what made the experience so incredible was our guide, Shaddy. His knowledge of the parks and the animals was outstanding. He seemed to know exactly where to go and when, and he shared fascinating insights about animal behaviour, the ecosystem, and the Masai culture throughout the trip. It felt like we were exploring with a true expert who genuinely loves what he does.

Thanks to Shaddy’s skill and patience, we were lucky enough to see the Big Five during our safari, including an incredible sighting of a leopard. Some of the most memorable moments were watching lions high up on a hill with their cubs, and witnessing another pride feeding on a buffalo. We also had amazing close-up views of elephants and other wildlife in their natural habitat. The positioning of the vehicle was always perfect for photography and viewing, and we never felt rushed.

Both the Masai Mara and Amboseli offered spectacular landscapes and unforgettable wildlife encounters. The vast open plains of the Mara and the iconic views of Mount Kilimanjaro in Amboseli made the experience even more special. We consistently had incredible views and magical moments that we’ll be talking about for years.

If you’re considering a safari in Kenya, I cannot recommend this experience highly enough. With Shaddy as your guide, you’re in the best possible hands. It was truly the trip of a lifetime.

Anne-Sophie   –  
Belgium BE
Visited: February 2026 Reviewed: Mar 30, 2026

Email Anne-Sophie  |  20-35 years of age  |  Experience level: 2-5 safaris

Kind
5/5

Very happy to have booked with Balu travel, they provided us with a lot of different options for a hotel/stay and everything was arranged very well. They even helped us with a train booking to go to Mombasa because we couldn't do it ourselves.

Neshan Kishoiyan   –  
Kenya KE
Visited: March 2026 Reviewed: Mar 29, 2026

Email Neshan Kishoiyan  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent organisation and communication
5/5

We had 4 days excellent safari for Samburu & Meru and all our expectations were exceeded by this operator.

KOHEI   –  
Japan JP
Visited: March 2026 Reviewed: Mar 19, 2026

Email KOHEI  |  20-35 years of age  |  Experience level: first safari

amazing
5/5

it's my first time on game drive
we have been looking forward to this and it was actually a great experience more than I imagined!!
we could find out giraffes, lions, elephants etc,,
Finally, i sincerely appreciate to Shaddy and Morris for accommodating the sudden schedule change and my request.

stefania   –  
United Kingdom UK
Visited: March 2026 Reviewed: Mar 17, 2026

Email stefania  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent experience
5/5

Our 3-night safari in Nakuru and the Maasai Mara with Balu Travel was nothing short of exceptional. From start to finish, everything was seamlessly organized, allowing us to fully relax and immerse ourselves in the experience.

What truly made the trip unforgettable, though, was our Maasai guide, Kasaine. His skill behind the wheel was extraordinary—navigating tough, uneven terrain with confidence and precision, even in challenging conditions where other vehicles struggled. We always felt completely safe in his hands, which allowed us to focus on enjoying every moment of the adventure.

Kasaine’s ability to spot wildlife was equally impressive. His knowledge, sharp eye, and intuition meant we never missed a thing. Thanks to him, we were lucky enough to see all of the Big Five within just 24 hours—something we know is incredibly rare. Each sighting felt special, but the absolute highlight was an unforgettable leopard lounging in a tree. We had the best possible view, completely unobstructed, and were able to spend time observing this magnificent animal in a way that felt truly magical.

This safari exceeded all expectations, and a huge part of that is down to Kasaine’s expertise and passion. We couldn’t recommend Balu Travel more highly for anyone looking for a well-organized, authentic, and truly memorable safari experience. Huge thanks to Morris for organizing such an amazing trip

Armin   –  
Switzerland CH
Visited: March 2026 Reviewed: Mar 16, 2026

Email Armin  |  50-65 years of age  |  Experience level: 2-5 safaris

A very nice and helpful person !
5/5

Fantastic tour with a lot highlights! Masai Mara, Ambroseli with Kibo and at least diani beach near Mombasa

Aleksander   –  
Poland PL
Visited: March 2026 Reviewed: Mar 3, 2026

Email Aleksander  |  20-35 years of age  |  Experience level: 2-5 safaris

Big Five Achieved!!!! We are so thankful for everything. Ours dreams came true.
5/5

I recommend it wholeheartedly. We saw tons of animals on the first day of the evening safari, but the best part was the next day, a full-day safari with Isaac and... We saw the African Big Five. Simply wow! Isaac, you're amazing, the Landrover is great, and everything was perfectly organized by Balu Travel at Mara Hilltop. We didn't miss anything; it was perfect, we even had lunch among the birds in the middle of the Masai Mara National Park. An incredible experience!!! I have to do it again, the Big Five in one day!!!! And we even got to see a lion eating a buffalo. Wow!! The best days of my life, thank you Isaac, thank you Balu.

Tatjana   –  
Germany DE
Visited: February 2026 Reviewed: Feb 28, 2026

Email Tatjana  |  50-65 years of age  |  Experience level: first safari

An exceptional guide made this safari unforgettable - thanks to Shaddy
5/5

Our safari to Lake Nakuru and in the Masai Mara was simply a dream experience – we couldn’t have imagined anything better! From the very first minute, everything was perfectly organized and we felt completely cared for and warmly welcomed.

The game drives were breathtaking: we were able to see (almost)the “Big Five” up close - lions, elephants, rhinos, buffalos and even a cheetah and many, many other amazing animals.
Our guide Shaddy was incredibly knowledgeable, warmly, passionate, and had an impressive instinct for locating the animals. Every drive was exciting, educational, and full of magical moments.

We were especially impressed by the flawless organization of the entire trip. Transfers, schedules, and activities were perfectly coordinated, allowing us to fully relax and enjoy the safari to the fullest.

This safari was a once-in-a-lifetime experience filled with emotions, adventure, and unforgettable encounters with wildlife. We wholeheartedly give it 5 stars and would book this trip again anytime – an absolute recommendation for anyone who wants to experience the Masai Mara in an authentic and immersive way!

Axel   –  
Italy IT
Visited: February 2026 Reviewed: Feb 2, 2026

Email Axel  |  20-35 years of age  |  Experience level: first safari

Incredibile value for money, an unbelievable experience
5/5

An incredible experience in our 3 day safari. We managed to see almost all kind of animals: lions, cubs, leopards, cheetah, giraffes, elephants just to name a few.
Communication was great with our guide Meshack, he explained us the Masai history and he spoke a great English. He was always available to take on our queries and he drove safely.
Overall a great experience that I would recommend to others

Mohamed Tofeig   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 31, 2026

Email Mohamed Tofeig

An unforgettable Safari experience
5/5

We had an unforgettable safari experience, and that is entirely thanks to our incredible guide, Junior. From start to finish, he was kind, patient, and exceptionally knowledgeable. As a Masai man, Junior took us on unique, hidden excursions that we never would have found on our own—experiences that made the trip feel deeply authentic and truly special. His professionalism was unmatched, and he always made us feel safe, informed, and genuinely cared for.

Because of Junior, I would highly recommend Balu without hesitation. He is a rare guide who goes above and beyond to create a meaningful and memorable experience.

A special mention as well to Morris, the owner, who was equally impressive—extremely professional, responsive, and quick to answer any questions we had. The entire operation felt seamless and well-run.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 131
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 2
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