Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 49
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 2

Sort By: Date Most Helpful 1-2 of 2 Reviews
Muhammad   –  
United Arab Emirates AE
Visited: March 2024 Reviewed: Mar 22, 2024

Email Muhammad  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Muhammad and not that of SafariBookings.
Pathetic customer service by someone named Morris who contacted me on my WhatsApp
1/5

My friend liked the safari combo and I sent $725 as Mr Morris who was in communication with my friend demanded 50% money in advance. After 2 days Morris confirmed he received the money and to my disgust sent me an invoice that he received only $695 where as I transferred $725 on his insistence, moreover this man is also very impolite and talks too much. He had the audacity to suggest I should not ask him and refer to my bank for further details. I am very disappointed as I have already paid and this man did not confirm anything as yet, also threatened my friend that he will cancel the safari which we have asked him to book for us and had already paid 50% money in advance. Totally non cooperative person who has no sense of customer service. I would like to request safaribookings.com to take action against Balu Travels and I will share all the relevant evidence to support my claim.

Riasat   –  
Spain ES
Visited: February 2024 Reviewed: Feb 20, 2024

Email Riasat  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Riasat and not that of SafariBookings.
Balu Travels was disrespectful
1/5

I was trying to weigh my options for a 3-4 day safari and Balu Travels was one of the tour operators I requested a quotation from through Safari Bookings. After they shared the quotation, I had a call with them the next day and requested for some changes. They texted me the new quotation. I told them I would review and get back to them the next week.

In the meantime, I received a more affordable quotation from another operator and decided to go with them. I politely informed Balu Travels that I would have to pass on their offer, but in response I got an offensive remark. I am quoting it here verbatim: "You people are very interesting, why should you make request with unrealistic demands then skip it. It's unprofessional to just want to waste time."

I am not sure what they exactly meant by "you people", but it is hard not to tie it to ethnicity. I think they miserably failed in their customer communication.

(images removed for privacy reasons)

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 49
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 2
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