The Team Behind Kenya Walking Survivors Safaris
Kenya Walking Survivors Safaris Ltd
- Located In:
- Size:
- 10-20 employees (Founded in 2003)
- Member Of:
- Eco Tourism & Kenya Wildlife Services
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $64 to $490 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Zac | 20-35 years of age | Experience level: 2-5 safaris
DO NOT BOOK!!!
This “tour operator” is a scam artist. I booked a tour months in advance. And now 20 days before my tour is set to begin, I receive this email:
“Thank you very much for your email. Please this is notify you that the company has technical problems and therefore cannot give the required services”
My flights have already been booked, but I have no tour. I paid over $5000 USD, and now I have to somehow get my money back.
SG
Email Choong | 50-65 years of age | Experience level: first safari
Company is not fulfilling tour!!
I too got the same email. My tour supposed to start on Aug 22nd for 10 days. I have paid half of tour price for 5pax. My tour haven't even started and is aborted. Now my issue is how to recover the money I paid and how to get a replacement tour in this short time!
.... this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future.
Kind regards,
Julius muchiri
public relations.
CN
Email xin | 20-35 years of age | Experience level: first safari
fraud!!!
I booked and paid everything in July.
Now I just received a email saying "
Thank you very much your email,Please this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future."
And my trip is 10 days in front. what could I do?!!!
And I am worried about my money too!!!!
US
Email Paul Chaudury | 65+ years of age | Experience level: first safari
Received an email they have technical problem and won't do the tour that I already paid
We paid in March for a safari on Aug 22. Today I received an email from the company that they have technical problem and won't provide the service. In other words won't provide the tour. We have already bought non-refundable air tickets from USA costing over $2000. I replied to the person, Julius muchiri, who emailed me from Kenya Walking safari company but I haven't received any reply yet. I always had the fear of booking with small individually owned compnies in a foreign country. I won't give up. Will do everything I can to let all African authorities know what happened and seek compensation.
US
Email NP | 20-35 years of age | Experience level: first safari
Fraud!
Our honeymoon trip is in 3 days and we just received an email that the company has technical problems and therefore cannot give the required services. You will receive the funds between 45-90 working days. I'm really panicking
UA
Email Valerii | 50-65 years of age | Experience level: first safari
Fraud!!!!
Before doing payment we examined the all feedbacks about the company. Everything was Ok. And in 1 day after we did the payment the company diaapearred and many many tourists sticked in the situation that the company did not serve it. I have no idea how can we get back our money.
IN
Email Jigna | 35-50 years of age | Experience level: 2-5 safaris
FRAUD FRAUD FRAUD....Beware
It is a fraud company. They have taken $500 as advance
Our tour is starting from 9th August and today, 2 days prior to the safari, I have received a mail to inform us that they have cancelled the tour due to some technical problems. They are saying that they will refund the money but i am pretty much sure that that would never happen.
CH
Email Daniel | 20-35 years of age | Experience level: over 5 safaris
Unfortunately NOT satisfying!
We booked and paid our trip 6 months ago already and our trip started mid July. Unfortunately it all started with a misunderstanding already when we had our meeting/introduction in the beginning. Because we had organised a city walking tour ourselves after the intro (which we told OT about beforehand) but he he other plans for us which were at the same time he tried to move things and told us our tour would start a day later, which we actually didn’t really want. He said not to worry, we should relax and the guide in Ugands will be informed about the day that was supposed to be scratched from our trip (which we also didn’t want). We had to then start our trip a day later than expected, which was a pity but ok, because at the end of our trip we had an extra day before our flights went. We had also booked a hotel ourselves for that last evening.
When the trip finally started we had a fantastic first guide named Frederick who was very knowledgable and told us a lot about the animals, the country and it’s culture. After that we had friendly drivers but not really someone I would call a guide. They weren’t very talkative and didn’t inform us.
We started getting worried in Uganda when our guide wasn’t informed by the office of the change in itenerary and it was even possible to change it. We then sent OT an email, complaining about how he handled the situation in the first place and that he shouldn’t scratch one day of our safari because we actually paid for it. Furthermore we just wanted to know how the rest of our safari would go because now it was all a bit confusing how it would continue. And if we would stay for the whole trip then we would have to cancel our hotel for the last evening. He hadn’t replied ( which was odd because before our tour started the office replied VERY quickly) for more than a week. We asked our guides/drivers to ask the office to contact us because they must be in contact with the office all the time. The drivers just answered that they couldn’t reach the office, which was also very odd because they had to get info from the office to change drivers. After the 3rd driver told us that story we knew it was bullshit. We phoned and got through immediately twice!! Unfortunately OT was NEVER available to talk, he never phoned back and after a those two phone calls we weren’t able to get through either. They blocked us.
Then we told our driver to take us to the office on our way from Naivasha to Kenyan boarder, because the LACK OF COMMUNICATION AND THE NON-EXISTING CUSTOMER SERVICE really frustrated us. At the office we couldn’t get answers to why they had never replied and we found out that our itenerary had been changed by OT (via phone) which was a big surprise to us. If we hadn’t demanded to go to the office we would have never found out because the drivers didn’t know about the change.
Then we went to the boarder to Tansania. We waited for 2 hours for our next driver, who had more than enough time to get there on time, just to find out that he wasn’t coming anymore and we should stay st a nearby hotel. No one from the office called us to inform and update us, not even to say sorry for the inconvenience. The next morning we waited for an update until 10:30 (we actually tried to phone and find out what’s going on-that didn’t help because they didn’t know themselves and they didn’t have a plan B) that our next driver would be there at 11. We waited at the boarder again just to wait for 2 hours AGAIN!! He finally got there but we basically missed a whole day and we missed a game drive.
The next guide named Francis in Tansania was great as well. At last we could enjoy our trip again. We had two great days in Ngorongoro and Serengeti. Our last day, because our trip started a day late, we had to speed from Serengeti to Nairobi airport to catch our flight in the evening. Why OT planned the last day like that we will never know. He said there was enough time to even do a game drive in the morning and get to Nairobi Airport on time in the evening. That was bullshit. We even asked him to change it but he said it would be fine. We missed our last game drive and the guide had to drive 140km/h on a 80km/h road to get us there on time.
Summary:
The things we saw during our trip were amazing!! We had two great guides.
BUT the people working in the office and especially OT have been incompetent and very unprofessional. There is a total lack of communication at a time when it should be the best ever because it was DURING our trip, and there is definitely no customer service whatsoever!!! It was really disappointing because before our trip they seemed very professional and they responded very quickly to emails.
I just hope we, and other groups we met that also had a lot of problems which were even worse than ours, had some bad luck and that other groups won’t be stuck with this kind of mess!
BR
Email Andreza | 20-35 years of age | Experience level: first safari
Went to the police
We went to the police station after Mr. Otieno didn’t show up as agreed.
After 3 police station the 4 was the correct place. It’s at Ngong road besides kenyatta hospital.
The policeman in charge of the case said he has 10 cases like ours at the moment.
He said that last year he had a similar problem and he payed everybody. I just don’t know how we couldn’t find coments about that on the internet.
If you are in a similar situation, I recommend you book another safari because he won’t show up. And if you come to Kenya, go to the station make a complaint so he can be sued and stop stealing from people.
AE
Email Cris | 20-35 years of age | Experience level: first safari
Fraud!!!Be aware
We booked a 4 days trip safari for Kenya 3 months ago. I already payed and have received an email saying:
The company
has technical problems and therefore cannot give the required
services.You will receive the funds
between 45-90 working days...I am calling them and nobody answer..We are going to the police office.