Our Exceptional Safari vehicle & Team
Ramesa Adventures
- Office In:
- Size:
- 20-50 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Francesco | 20-35 years of age | Experience level: 2-5 safaris
Warning: Ramesa Adventures – Avoid This Irresponsible, Dishonest Tour Operator
We booked our safari adventure with Ramesa Adventures, but what should have been the trip of a lifetime turned into a nightmare of mismanagement, deception, and outright violation of agreements. The company failed to honor multiple basic contractual obligations and ignored our repeated requests for a refund, as previously agreed upon due to their disgraceful service. Not only did they disappear after promising compensation, but their lack of accountability and professionalism has left us feeling cheated, stressed, and deeply disappointed.
Contract Violations: We were promised a specific itinerary, including full-day safaris, prompt transfers, qualified guides, and basic provisions. Almost every promise was broken, and key activities were missed.
Utter Lack of Responsibility: After acknowledging their failures and agreeing to a refund, the company simply vanished and stopped all communication, leaving us with no support or resolution.
Customer Service Failure: Ramesa Adventures has demonstrated total disregard for customer welfare, safety, and trust. Their business practices are a cautionary tale for any would-be travelers: avoid at all costs.
Reply from Ramesa Adventures
Posted on Aug 29, 2025Mr. Francesco and his group following their safari with Ramesa Adventures between 26th July and 2nd August 2025.
On behalf of Ramesa Adventures Limited, I extend our sincere apologies to the Authority and the guests for the inconveniences they experienced. We deeply regret that the safari did not meet expectations in its entirety and are grateful for the opportunity to clarify the events, confirm corrective measures, and demonstrate our commitment to resolving this matter in good faith.
1. Safari Booking and Payment Arrangements
Mr. Francesco (Not customer, Damiano Nargi i.e no quote request from from Mr. Nargi),
Mr. Francesco reached directly engaged Ramesa Adventures to design and operate a private safari itinerary covering Tsavo East, Amboseli, Lake Naivasha, Lake Nakuru, and Maasai Mara.
The itinerary was agreed and fully paid in advance.
Ramesa Adventures guaranteed delivery of a seamless safari experience, consistent with our long-standing professional reputation.
2. Engagement of Mr. Michael (Rosallin Adventures)
The safari coincided with the peak July–August high season, when demand for guides and vehicles is particularly high.
To supplement operational capacity, Ramesa Adventures subcontracted Mr. Michael of Rosallin Adventures to provide guiding and vehicle services.
This was arranged in good faith, based on a history of positive collaborations with Mr. Michael.
Unfortunately, his handling of logistics during this safari fell short of expectations and directly contributed to disruptions for the guests.
3. Chronological Account of the Safari
Day 1 – 26th July 2025 (Arrival in Mombasa / Transfer to Tsavo East)
Guests arrived at Moi International Airport at 8:00 pm. Day 1 was scheduled solely for transfer.
Arrival at Voi Safari Lodge (inside Tsavo East) was around 11:00 pm due to late flight and traffic.
As per KWS regulations, entry fees were required and settled by Ramesa Adventures at no extra cost to guests.
A lodge vehicle transferred them from the park gate to the hotel. Drinking water was bought at the hotel while we provide enough water throughout the safari
Day 2 – Tsavo East Safari & Transfer to Amboseli
Full day game drive was done.
Park fees were covered by the company.
Day 3 & 4 – Amboseli National Park
Game drives conducted smoothly without major issues except for Mr. Michael who informed us that he wasn't feeling well and promised to bring in one of his guides which we trusted with the work given Michael has years of experience in the field.
Day 5 – Amboseli to Lake Naivasha
Boat ride and Crescent Island excursion successfully completed.
Overnight at Sarova Woodlands, Nakuru.(an upgrade without requesting for extra charges)
KWS facilitated a date adjustment for Lake Nakuru’s game drive.
Day 6 – Lake Nakuru to Maasai Mara
Morning game drive at Nakuru undertaken.
Delays occurred due to extended game drive until noon and driver delays during transfer.
Group reached Maasai Mara around 6:00 pm, completing only a cultural visit instead of the scheduled game drive.
Day 7 – Maasai Mara
Full-day game drive completed, but disrupted when the vehicle became stuck and required recovery.
We apologize for this event, they later did game drive after that
Day 8 – Return to Nairobi
Vehicle experienced a breakdown en route but was repaired, and the guests safely arrived in Nairobi.
Game drive was offered to the group but unfortunately they did not want to do the morning game before departing to Nairobi
Our representative met them at the airport to hear their concerns and agree on remedial action.
4. Refund Agreement and Settlement
During the meeting, Mr. Francesco and Ramesa Adventures mutually agreed that a refund of USD 880 would be made as fair compensation for the missed Maasai Mara full-day game drive.
The refund amount was structured as follows:
USD 800 – reimbursement of Maasai Mara park entry fees
USD 80 – % stated by Mr. Francesco
Although the Mara park fees had already been remitted to Mr. Michael (who handled logistics for that leg of the safari)
We confirm that this refund has since been processed and successfully sent in full to Mr. Francesco and his group.
Supporting payment details are provided in Appendix A.
5. Acknowledgment of Shortcomings & Corrective Measures
We sincerely acknowledge that, despite several smooth phases of the safari, logistical disruptions on Day 1 and Day 6, as well as vehicle issues, negatively affected the experience.
In response, Ramesa Adventures has implemented the following corrective measures:
Stricter Subcontracting Standards – Only fully vetted and compliant partners will be engaged.
Enhanced Vehicle Inspections – Comprehensive checks before each safari.
Guide & Driver Training – Stronger emphasis on guest care, professionalism, and time management.
Real-Time Oversight – Closer monitoring of safari operations to proactively address any emerging issues.
6. Conclusion
Ramesa Adventures reaffirms its commitment to:
Honoring guest agreements — in this case, the USD 880 refund mutually agreed with Mr. Francesco has been sent successfully.
Maintaining transparency and fairness in resolving guest concerns.
Applying the lessons learned from this incident to strengthen our service delivery.
Upholding the highest standards of professionalism, safety, and guest satisfaction.
We once again extend our sincere apologies to Mr. Francesco and his group
Refund Payment Confirmation
Refund Amount Agreed: USD 880.00 (as per mutual agreement between Mr. Francesco and Ramesa Adventures on 2nd August 2025)
Payment Details:
Mode of Payment: International Funds Transfer
Amount: USD 880.00
Beneficiary Bank: REVOLUT BANK UAB – ITALY BRANCH
Account No.: IT60J0366901600569056125308
Date & Time of Transfer: 26th August 2025 – 14:53 hrs
Transaction Ref ID: 823164694893
Status: Processed Successfully
Verification Link: https://digital.imbank.com/inm-retail/otg/app
IT
Email Damiano | 20-35 years of age | Experience level: first safari
Worst experience of my life
1 star as it is not possible to give less. We booked through Ramesa Adventures who chose Rosallin Adventure and Logistic to carry over the actual safari (Michael for 2 days and then Morris that we were told after the safari that he was on training; indeed he used the binocolous the other way around - picture as evidence. He said that pelicans were flamingos and that in Lake Nakuru there were tunas). We’ve been left 1 day without water during the safari, the second guide kept getting lost as he didn’t know the roads in the parks (asking to other guides or even kids!!!!). Our life has been put at risk twice (one going off a road as it was pouring rain and the driver was on the phone with Michael asking for indications; he lost control of the road and we nearly went down in a huge hole. The second time we got stuck in the mud off-road in a park next to leopards area and with one mama elephant approaching with a baby the water next to the car. Morris refused to call the rangers to get help as he would have got fined. Result was us stuck almost 3 hours with incredible amount of stress and fear.) After being stuck it was US the tourists noticing that a tyre was flat. The guide didn’t have the tools to change it so he had to call for other cars to support. Cherry on the cake, the tyre changed was not adequate for the car and we had to stop other 3 times the day after. Both Ramesa and Rosallin refused to give us back money for a Masai Mara entrance that we didn’t do as it took Morris 8 hours instead of 3h to drive us from lake Nakuru to Masai Mara. They also refused to refund as a reasonable amount for all the stress caused to us showing that they haven’t even realized at all what we went through and the basics of tourism. In addition to that they also started saying that our intention was from the beginning to get money back - as if I spend almost 10k dollars in a once in a life experience hoping to live a nightmare and get some money back. Pictures as evidence. Some people should be just not allowed to work in tourism. We are now in conversations with authorities reporting the whole fact.
Reply from Ramesa Adventures
Posted on Sep 1, 2025Mr. Francesco and his group following their safari with Ramesa Adventures between 26th July and 2nd August 2025.
On behalf of Ramesa Adventures Limited, I extend our sincere apologies to the Authority and the guests for the inconveniences they experienced. We deeply regret that the safari did not meet expectations in its entirety and are grateful for the opportunity to clarify the events, confirm corrective measures, and demonstrate our commitment to resolving this matter in good faith.
1. Safari Booking and Payment Arrangements
Mr. Francesco (Not customer, Damiano Nargi i.e no quote request from from Mr. Nargi),
Mr. Francesco reached directly engaged Ramesa Adventures to design and operate a private safari itinerary covering Tsavo East, Amboseli, Lake Naivasha, Lake Nakuru, and Maasai Mara.
The itinerary was agreed and fully paid in advance.
Ramesa Adventures guaranteed delivery of a seamless safari experience, consistent with our long-standing professional reputation.
2. Engagement of Mr. Michael (Rosallin Adventures)
The safari coincided with the peak July–August high season, when demand for guides and vehicles is particularly high.
To supplement operational capacity, Ramesa Adventures subcontracted Mr. Michael of Rosallin Adventures to provide guiding and vehicle services.
This was arranged in good faith, based on a history of positive collaborations with Mr. Michael.
Unfortunately, his handling of logistics during this safari fell short of expectations and directly contributed to disruptions for the guests.
3. Chronological Account of the Safari
Day 1 – 26th July 2025 (Arrival in Mombasa / Transfer to Tsavo East)
Guests arrived at Moi International Airport at 8:00 pm. Day 1 was scheduled solely for transfer.
Arrival at Voi Safari Lodge (inside Tsavo East) was around 11:00 pm due to late flight and traffic.
As per KWS regulations, entry fees were required and settled by Ramesa Adventures at no extra cost to guests.
A lodge vehicle transferred them from the park gate to the hotel. Drinking water was bought at the hotel while we provide enough water throughout the safari
Day 2 – Tsavo East Safari & Transfer to Amboseli
Full day game drive was done.
Park fees were covered by the company.
Day 3 & 4 – Amboseli National Park
Game drives conducted smoothly without major issues except for Mr. Michael who informed us that he wasn't feeling well and promised to bring in one of his guides which we trusted with the work given Michael has years of experience in the field.
Day 5 – Amboseli to Lake Naivasha
Boat ride and Crescent Island excursion successfully completed.
Overnight at Sarova Woodlands, Nakuru.(an upgrade without requesting for extra charges)
KWS facilitated a date adjustment for Lake Nakuru’s game drive.
Day 6 – Lake Nakuru to Maasai Mara
Morning game drive at Nakuru undertaken.
Delays occurred due to extended game drive until noon and driver delays during transfer.
Group reached Maasai Mara around 6:00 pm, completing only a cultural visit instead of the scheduled game drive.
Day 7 – Maasai Mara
Full-day game drive completed, but disrupted when the vehicle became stuck and required recovery.
We apologize for this event, they later did game drive after that
Day 8 – Return to Nairobi
Vehicle experienced a breakdown en route but was repaired, and the guests safely arrived in Nairobi.
Game drive was offered to the group but unfortunately they did not want to do the morning game before departing to Nairobi
Our representative met them at the airport to hear their concerns and agree on remedial action.
4. Refund Agreement and Settlement
During the meeting, Mr. Francesco and Ramesa Adventures mutually agreed that a refund of USD 880 would be made as fair compensation for the missed Maasai Mara full-day game drive.
The refund amount was structured as follows:
USD 800 – reimbursement of Maasai Mara park entry fees
USD 80 – % stated by Mr. Francesco
Although the Mara park fees had already been remitted to Mr. Michael (who handled logistics for that leg of the safari)
We confirm that this refund has since been processed and successfully sent in full to Mr. Francesco and his group.
Supporting payment details are provided in Appendix A.
5. Acknowledgment of Shortcomings & Corrective Measures
We sincerely acknowledge that, despite several smooth phases of the safari, logistical disruptions on Day 1 and Day 6, as well as vehicle issues, negatively affected the experience.
In response, Ramesa Adventures has implemented the following corrective measures:
Stricter Subcontracting Standards – Only fully vetted and compliant partners will be engaged.
Enhanced Vehicle Inspections – Comprehensive checks before each safari.
Guide & Driver Training – Stronger emphasis on guest care, professionalism, and time management.
Real-Time Oversight – Closer monitoring of safari operations to proactively address any emerging issues.
6. Conclusion
Ramesa Adventures reaffirms its commitment to:
Honoring guest agreements — in this case, the USD 880 refund mutually agreed with Mr. Francesco has been sent successfully.
Maintaining transparency and fairness in resolving guest concerns.
Applying the lessons learned from this incident to strengthen our service delivery.
Upholding the highest standards of professionalism, safety, and guest satisfaction.
We once again extend our sincere apologies to Mr. Francesco and his group
Refund Payment Confirmation
Refund Amount Agreed: USD 880.00 (as per mutual agreement between Mr. Francesco and Ramesa Adventures on 2nd August 2025)
CN
Email GAO | 20-35 years of age | Experience level: first safari
Our Kenya & Tanzania Safari Turned Into a NIGHTMARE
It has been 10 days since I finished my Kenya + Tanzania Safari trip. I still can’t get over what happened in Kenya, and I’ve been losing sleep over it. So I decided to write this down.
I started officially planning my Safari trip in October 2025 and discussed the itinerary with more than 15 travel agencies. Lincons from RAMESA ADVENTURE replied the fastest and could basically meet all our requests during communication, so we chose REMESA. But to my great disappointment, we made the wrong choice 💔
Our trip lasted 10 days, and many unpleasant things happened. The most unforgivable issues are:
1. Both spare tires on our Tanzania vehicle were unusable!!
Poor road conditions on Safari often lead to flat tires or getting stuck, which I consider normal. We even got stuck and had a flat tire once in Kenya, and everyone stayed calm.
But near Ngorongoro Crater, after our tire blew out, the driver tried two spare tires in a row — both were useless. One spare tire didn’t even have any tread left!
I really don’t understand how the vehicle was inspected before departure. Why was such a spare tire even kept?
The driver borrowed a spare from another vehicle, but we got another flat tire inside Ngorongoro Crater. In the end, even changing the tire didn’t fix the problem. We had to be escorted out of the park by Ngorongoro’s official vehicles. We barely had any meaningful Safari time that day.
2. REMESA changed our guide without consulting us — the new guide couldn’t find animals or solve problems!
When we paid the deposit in November, we confirmed with Lincons that our guide in Kenya would be Felix. Our itinerary was a loop: Kenya → Tanzania → Kenya.
When we returned to Kenya from Tanzania and arrived at customs, I called Felix but he didn’t answer. I contacted Lincons to tell him we had arrived, and only then did he inform us that they had changed our guide to Mark.
We reached customs at 10:00 AM, and Lincons said Mark was already waiting for us.
After finishing immigration at 10:40 AM, Mark was nowhere to be found.
We called Mark 7 times. He kept lying, saying “20 minutes away”, “10 minutes away”, “stuck in traffic”, making us wait from 10:40 AM until 12:30 PM!!
Later Lincons told us Mark had overslept and was lying the whole time.
Mark was clearly an incompetent driver. He didn’t even have a radio or walkie-talkie in his car.
We saw almost nothing in Amboseli. To avoid work, he took us to a restaurant to rest, claiming the animals hadn’t come out yet.
His driving inside the park was completely unplanned.
We later learned from friends that a cheetah hunt happened in Amboseli that day. Even if we might not have made it in time, Mark clearly had no idea — because he didn’t communicate with other drivers at all.
3. RAMESA failed to pay the off-road vehicle owner, leaving us stranded at the hotel and nearly missing our flight!
On our final day, the itinerary was from Amboseli to Nairobi Airport for our flight back to China.
After we loaded all our luggage into the SUV, Mark refused to drive.
His communication skills were terrible — he wouldn’t explain what was wrong.
Only after the hotel intervened did we find out: RAMESA had not settled the payment with the vehicle owner, who remotely locked the car’s engine, making it impossible to start (I’m not sure if remote locking is real).
Keep in mind we had already paid the full amount in cash before the trip started.
We called Lincons more than 10 times, but he didn’t answer or reply to any messages.
Afraid of missing our flight, we had to pay Mark the $250 that RAMESA supposedly owed the vehicle owner, just so he would take us to the airport.
Two hours later, Mark returned the $250, saying RAMESA had finally paid.
But this situation was completely unacceptable — we nearly missed our entire trip home!
There were other problems too:
Several camps we stayed at had almost no hot water.
We repeatedly asked for three bean bags before departure, but we never got them the entire trip.
We had been so excited for this Safari before we left. But after all these terrible experiences, I’m sharing this to help others choose a travel agency more carefully.
Reply from Ramesa Adventures
Posted on Mar 11, 2026Thank you for taking the time to share your feedback regarding your recent Kenya and Tanzania safari. We are truly sorry to hear that parts of your experience did not meet your expectations. At Ramesa Adventure, we take guest feedback very seriously and appreciate the opportunity to respond and clarify a few points.
First, regarding the tire incident near Ngorongoro Crater: during your travel period, the region experienced unusually heavy rains, which significantly affected road conditions and caused several vehicles in the area to experience tire challenges. When this occurred, our driver worked to resolve the issue as quickly as possible. To ensure you did not miss the Ngorongoro experience, we arranged a complimentary additional game drive the following day with another jeep, and we covered the park entrance and concession fees again at no extra cost. This was organized specifically to help recover the lost game drive time from the previous day.
Regarding the guide change during your Kenya–Tanzania transit: according to the planned itinerary, the pickup from the border area was scheduled around 11:00 AM. Due to border procedures and traffic conditions on that day, the pickup took place closer to noon. We understand that waiting can be frustrating, and we sincerely apologize for the inconvenience caused. At the same time, our team was contacted by authorities at the border regarding photos taken in the customs area, which is restricted, and we assisted in resolving the matter promptly. We appreciate your cooperation at that time.
Concerning the situation on the final day regarding the $250 payment: after being informed of the matter, we followed up immediately. The driver later clarified that the request was connected to a visit to Village Market in Nairobi, which was not part of the original itinerary. Once the situation was clarified, the $250 was returned to you shortly afterward. We also arranged the opportunity for a Village Market visit later that day, although we understand you decided not to proceed with it.
Additionally, on your final morning we arranged a dawn game drive in Amboseli before your transfer to Nairobi, as requested, to maximize your safari experience before departure.
Regarding the camps and hot water mentioned in your feedback, we ensured that all the accommodations booked were the same properties that were selected and approved during the planning stage. When the hot water concern was brought to our attention, we immediately contacted the camp managers—even late at night—to follow up and ensure assistance was provided. The hotel management confirmed to us that hot water was available and that the issue was related to the water heater switch settings, which were initially switched the wrong way. According to the camp staff, they assisted in resolving this during your stay. During our follow-ups, when we asked whether the matter had been resolved, we were informed that everything was okay, so we were not aware that it remained a concern afterward.
We would also like to note that these challenges occurred only during the final two days of the safari, while the rest of the trip proceeded smoothly with successful game drives and experiences across Kenya and Tanzania, which we hope you were able to enjoy and appreciate.
We sincerely regret that the final incidents left you with a negative impression. Throughout the journey, our intention was always to respond quickly and provide solutions where possible, including organizing additional game drives and covering extra park fees to recover lost time.
Your feedback is valuable to us and will help us continue improving our operations and communication. We thank you for choosing to travel with us and wish you many wonderful experiences in your future travels.