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Sercar Serengeti Wildlife Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- TTB, TALA, TANAPA, BRELA & NCAA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $180 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
The best agency for Safari in Tanzânia
We done 2 incredible days in Safari by Serengueti Wildlife agency . We visit Tarangire park and Norongoro crater . The excursion was perfect , everything was in time , the places are amazing . The Lodge was great and confortable . The Food during the trip was delicious .
We are grateful to John and his staff
CH
Email Ray | 35-50 years of age | Experience level: first safari
wonderful experience
An unforgettable family experience!
We had an absolutely amazing family safari experience in the Serengeti and the Ngorongoro Crater. Everything was perfectly organized, and we were lucky enough to see the Big Five, which was a truly magical moment for both adults and children. A huge thank you to John, whose communication was always clear, reassuring, and professional. He was always available and very attentive to our needs, which made the experience even more enjoyable. We leave with incredible memories and highly recommend this adventure!
SE
Email Susanna | 35-50 years of age | Experience level: over 5 safaris
Extremely professional and went the extra mile at all times.
Definitely one of the best safaris I’ve ever done, I have done multiple in Tanzania and this was truly so special and well organised. The organisers went the extra mile to care for us and answered questions 24/7 before and during the trip and made us feel very special. I went with an 18 years old girl on her first trip outside of Europe and even she felt safe and well looked after during the whole trip. Specially our driver Nova did an amazing job. Thanks so much for this unforgettable experience. Definitely recommend.
IL
Email Dolev | 20-35 years of age | Experience level: over 5 safaris
Worst experience I've ever had with a tour operator
I traveled with John in August 2025 on a classic eight-day safari trip.
The trip involved serious organizational failures, but most importantly, I am still waiting – five months later – for the return of several thousand dollars that were paid twice and never refunded.
This was neither my first nor my second time in Tanzania, and I am very familiar with how such trips are supposed to be run. At first, John made a pleasant impression and responded quickly to messages, which is why I chose to hire his services. However, already at the very beginning of the trip, he made an utterly unreasonable number of mistakes – mistakes that should not happen even over ten trips. He failed to book some of the hotels, made pricing errors, booked the wrong room types, booked different hotels than those we had agreed upon, and even got reservation dates wrong.
Throughout the entire trip, there was a constant feeling of a complete lack of transparency, as if John was repeatedly trying to mislead me. Even when he came to my hotel in person to try to resolve the issues, it did not help, and the situation only became more frustrating.
All of this is very serious, but the most troubling issue occurred when John asked me to pay again for flights from the Serengeti to Zanzibar – an amount of roughly $3,000 – even though I had already paid him for these flights in advance. He claimed that his bank was giving him problems and promised that the money would be returned to me within a few days.
Five months have now passed. During this entire time, John has not denied that he owes me the money. Instead, he repeatedly promises – almost every week – that he will return it, only to postpone or disappear at the moment he is supposed to pay. This is not a financial dispute or disagreement over services; it is a case of money that was clearly paid twice and never returned.
I waited until now in the hope that the issue would be resolved and deliberately refrained from writing a review, despite the fact that the overall experience alone justified a negative one. Unfortunately, I have now given up and am publishing this review.
I am currently considering filing a formal complaint against John with the relevant authorities so that his license can be revoked.
Anyone reading this review who has made it this far – I strongly recommend staying away from John and not booking anything through him.
Reply from Sercar Serengeti Wildlife Safaris
Posted on Jan 15, 2026Thank you for sharing your feedback. We take all reviews seriously, and we regret that this guest feels dissatisfied with aspects of their experience.
It is important to clarify that this safari was confirmed as a last-minute booking, finalized approximately 72 hours before travel during peak season (August). Many of the luxury lodges and specific room categories normally require reservations of at least one month or more. Despite these constraints, we successfully secured alternative accommodations of comparable standard and delivered the full safari program, including all scheduled game drives and services. That said, we acknowledge that the necessary last-minute adjustments were not aligned with the guest’s expectations, and for that, we sincerely regret the inconvenience caused.
Regarding the duplicated payment for internal flights, we acknowledge that the refund process has taken longer than it should have. This delay was not intentional, and we apologize for the frustration it has caused. The matter has remained under follow-up, and we are committed to bringing it to a full and proper resolution.
We would also like to emphasize that this review represents one case among more than 50 verified reviews, with an overall rating of 4.6 out of 5 stars. The majority of our guests report positive experiences, many return to travel with us again, and a significant portion of our business comes through referrals something we value greatly.
Serengeti Wildlife Safaris is a licensed and registered tour operator in Tanzania, and we remain committed to transparency, professionalism, and continuous improvement. We respectfully invite the reviewer to contact us directly so we can finalize the outstanding matter and close this issue constructively.
To future travelers, we encourage you to review our complete review history and judge us by the consistency of our service, our communication, and our long-standing commitment to delivering memorable and responsibly operated safari experiences.
IL
Email Daniel | 35-50 years of age | Experience level: first safari
Accommodating, professional and amazing
John was amazing since the moment we arrived he greeted us in the hotel and explained us everything. He made sure everything was on the spot and made it very professional the even manage to get us upgraded for the honeymoon and great lodges in the Safari. We really enjoyed our Kilimanjaro and Safari trips. Really recommend and will book again if come back.
NL
Email Jesse Hartland | 20-35 years of age | Experience level: first safari
Attentive, Professional and Adaptable organization that puts your safety first above all.
What an experience to remember. Our driver (Nova) had numerous years of experience and you can definitely tell with the knowledge he had about the wildlife in Tanzania. We had loads of questions and he was able to answer all of them. Even when he didn't know the information or ander off the top of his head, he had loads of books ready to refresh his memory and teach us as well. Our experience was a collaborative approach, we asked our driver what he needs from us to ensure the best time possible, he mentioned that all we need is patience and flexibility. With these two principles in mind, we got the most out of our experience. Seeing beautiful animals, both flaura and fauna and even some predator action. All in all, it was one for the books and would highly recommend Serengeti Wildlife for your safari trip!