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Sercar Serengeti Wildlife Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- TTB, TALA, TANAPA, BRELA & NCAA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $180 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Cristian | 35-50 years of age | Experience level: 2-5 safaris
Avoid at all costs if you intend to go to zanzibar
We had a 12 days private tour organized with Serengeti Wildlife Safaris.
The first part of the tour was in mainland Tanzania, with a climb to Kilimanjaro and a safari to ngoro ngoro. The part was good, and close to what was advertised.
However, the leg of the trip to Zanzibar was an absolute nightmare.
They booked the wrong hotel, we paid for a 5 star resort on the beach and they booked for a three star in the middle of a village, which cost a fraction of the price. When we asked to immediately fixed the problem they could not as they had “liquidity issues” so we were left on the Christmas night in the wrong (awful) hotel and had to rebook a new one at our expenses and by ourselves. We were lucky enough to get find a nice bungalow on the beach in a close by hotel, but it was expensive and we had to pay for it and the food, which was supposed to be included in their all-inclusive offer.
On top of that, they were supposed to deliver boat trips that were not organized and never happened, despite them receiving the whole amount agreed upon.
We asked for a partial refund, a symbolic amount of 900 USD (compared to multiple thousands USD we incurred in because of their negligence), they agreed, but after one year we are still waiting for the money, and they constantly play with us saying that they’ll soon send a payment.
They have not behaved as a professional tour operator, absolutely avoid, especially if you intend to got Zanzibar.
Reply from Sercar Serengeti Wildlife Safaris
Posted on Nov 7, 2025Thank you for taking the time to share your feedback. We are truly sorry to hear that parts of your experience did not meet your expectations. At Serengeti Wildlife Safaris, we always aim to deliver exceptional service and unforgettable experiences across all destinations, from the Serengeti plains to Zanzibar’s pristine beaches.
We’re glad to hear you enjoyed your Kilimanjaro climb and safari adventure, and we deeply regret the challenges you encountered with the Zanzibar segment of your trip. Unfortunately, on rare occasions, external booking and availability issues during the peak holiday season can lead to last-minute changes beyond our immediate control. However, we fully acknowledge that this situation caused you inconvenience, and for that, we sincerely apologize.
While we understand your disappointment, we want to assure all future guests that such cases are extremely rare, and our management has since reviewed and strengthened our Zanzibar partnership network and booking systems to ensure this does not happen again.
At Serengeti Wildlife Safaris, client satisfaction is always our top priority, but as with any service, we understand that despite our best efforts, we may not be able to satisfy everyone 100%. What matters most to us is learning, improving, and maintaining honesty and care in how we serve every traveler.
We appreciate your feedback as it helps us grow stronger and better. To our future guests reading this, we remain committed to offering transparent communication, professional service, and authentic Tanzanian experiences trusted by hundreds of happy travelers every year.
Warm regards,
John Danford
Founder & CEO
Serengeti Wildlife Safaris