Dominic the Director and Jacob Operations Manager
Kentau Safaris
- Offices In:
- Size:
- 1-5 employees (Founded in 2014)
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $250 to $650 per person per day (USD, excl. int'l flights)
Reviews
PL
Email Joanna Bielanska | 50-65 years of age | Experience level: over 5 safaris
Family Safari
Before I booked the safari with Kentau Safari, I did thorough research and read many reviews. Since we were traveling with a child, I chose the most expensive option so that the accommodation, food, and car would be comfortable.
And that brings me to the car. The car sometimes barely drove. We even ended up in a repair shop with it, and the whole time we were worried we wouldn’t make it back. It had nothing to do with comfort. It was worn out, dirty, kept breaking down, and was very uncomfortable. The middle row of seats was broken, so we had to sit in a semi-reclined position the entire time, which on long distances was really poor and very uncomfortable.
As for the guide, Modi, he was okay. However, because of a bad decision he made, the car got stuck in the mud and instead of enjoying a full day of safari, we spent 4 hours stuck in the field and another 2 hours in a repair shop :( . On the positive side, he was kind and seemed to be trying his best.
I’m not someone who usually complains or writes negative comments. But I paid a lot for this safari, which was supposed to be the luxury option. The hotels were good and the food was fine, but the car situation completely ruined the comfort of the trip.
I’m writing this so that others first check and ask what kind of car they will actually be traveling in. I think the responsibility for what happened lies with the owner of Enta Safari (Dominic?), who should never have allowed a car in that condition to go on a safari trip.
Reply from Kentau Safaris
Posted on Mar 17, 2026Thank you for taking the time to share your feedback. We are truly sorry that parts of your safari experience did not meet the expectations you had for such a special trip with your family.
During the time of your visit, the region had experienced very heavy rains, which made some sections of the park particularly challenging to navigate. While the guide opted for a route intended to optimize wildlife viewing, the difficult terrain unfortunately caused the vehicle to get stuck. The recovery process then led to mechanical damage that required repairs, which resulted in the delays you experienced that day.
We sincerely regret the inconvenience this caused and understand how disappointing it must have been to lose valuable time during your safari. At the same time, we appreciate your kind comments about the guide and the accommodations, and we are glad that some aspects of the trip were still enjoyable.
At Kentau Safari, we place a very strong emphasis on the quality of both our vehicles and the overall guest experience. Feedback such as yours is taken seriously, and we use it to continuously review and improve our operations.
We have also reached out privately to apologize and discuss the matter further. Thank you again for sharing your experience, as it helps us ensure we continue improving the service we provide to our guests.
Email OG | 50-65 years of age | Experience level: 2-5 safaris
Good and Not Good
THE GOOD: The trip was well organized, booking was smooth, and communication with the salesperson was excellent. The vehicle was in good condition, and the hotel/camp was comfortable. Overall, it felt like good value for the money.
NOT SO GOOD: Unfortunately, our guide fell short. While he met the bare minimum requirements, he was completely unengaging and unfriendly. This was not our first safari, so we weren't expecting a National Geographic-level expert, but he offered no proactive information or context, giving only brief, one-sentence answers. Even trying to figure out where we were driving next felt like a struggle. Language was not an issue, as his English was fine.
OVERALL: Because a guide makes or breaks a safari experience, I cannot recommend Kentau Safari based on this trip.
Reply from Kentau Safaris
Posted on Sep 9, 2026Dear Oleg,
Thank you for your honest feedback and for taking the time to share your experience with us and future travellers.
We're glad the trip organization, booking process, vehicle, and accommodation met your expectations. However, we take your comments about your guide's engagement seriously , this does not reflect the standard we hold our guiding team to, and we're addressing it directly.
We'd also note that we've received consistently excellent feedback on our guide from many other travellers, so we see this as an isolated case rather than a pattern. We've already reached out to you personally to discuss the matter further.
Kentau Safaris Team