Kenrobs Africa Guides
Kenrobs Africa
- Office In:
- Size:
- 5-10 employees (Founded in 2025)
- Member Of:
- TTB, AMREF, TANAPA, BRELA & NCCA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
TH
Email Martin | 50-65 years of age | Experience level: 2-5 safaris
All worked very well overall, with only very minor confusion.
Worthwhile to see more than the big 5…. Action every- big and small. Don’t forget the birds and mongooses
PT
Email Gabriel | 20-35 years of age | Experience level: first safari
We saw all the animals, ate delicious food and were helped by kind staff. Only minor issues.
We had a lot of fun. We saw all the animals we wanted to see, saw all the big 5 and much more. The food was delicious and the staff were very kind. Our guide Jeffe was capable of finding the best spots to watch the animals when there were many jeeps trying to approach the same animal.
The Seronera camp in the Serengeti is extremely poorly maintained and has no amenities. This will be the same for everyone who stays there, no matter the tour operator.
There were some minor issues that had only a small impact on our experience which I'll list: We were dropped on the wrong hotel at first. We were told there was room for our travel bags on the jeep but at the last minute we were told we could only take half of our bags and had to rush to rearrange everything. We were told at 5am we would be picked up from the hotel at 6am that same day and then we had to wait almost 1 hour for our car after getting ready at 6am. These delays were the norm during the safari as well. Despite being promised, no sleeping bags were distributed on the first night. Finally, tipping is always a hard subject for us as europeans that don't have/disagree with tipping culture as it is bad for both employees and customers. We were told during the booking process the value of tip that was expected which we agreed to. However, during the safari we were told a 3 times higher tip was actually expected. That ended up not being too bothersome as when we gave only the tip previously agreed upon, no one questioned it. I hope with enough pressure tipping culture is abolished so that employees are properly payed by their employers and customers get to know the real price of the experience before booking.
Every company on this website can show you the animals. I hope not all of them also give you all this trouble.
Reply from Kenrobs Africa
Posted on Sep 21, 2026
Thank you very much for taking the time to share such detailed feedback about your safari experience. We are delighted to hear that you had a lot of fun, saw all the animals you hoped for including the Big Five and enjoyed the food and the kindness of our staff. We are especially happy to hear that Jeffe was able to find excellent viewing spots even when there were many vehicles around.
At the same time, we sincerely apologize for the inconveniences you experienced. The issues with the hotel transfer, luggage, pickup delays, and sleeping bags were not the level of organization we aim to provide. We understand how frustrating it is to be given one arrangement and then have it changed at the last minute, particularly when you are on a tightly scheduled safari.
Regarding tipping, we appreciate your honesty and understand your concerns. Clear and consistent communication about expected costs is important, and we are sorry that the information you received during the booking process differed from what you were told during the safari. We will take this feedback seriously and work on making our communication around tipping clearer and more consistent for future guests.
Regarding Seronera Camp, we also appreciate you highlighting its condition. As you noted, the camp is not operated or maintained by the tour operator, but we understand that its condition nevertheless affects the overall experience of our guests.
We are grateful that, despite these issues, you still had a memorable safari and appreciated the wildlife, food, and our team. Your feedback helps us identify where we need to improve, and we hope to have the opportunity to provide you with a smoother and better-organized experience in the future.
Thank you again for traveling with us and for sharing your experience.