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Average User Rating
4.8/5

Rating Breakdown
  • 5 star 101
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 1

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Javier Vargas   –  
United States US
Visited: December 2023 Reviewed: Jan 3, 2024

Email Javier Vargas  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Javier Vargas and not that of SafariBookings.
No point in using them
1/5

If you are using a travel agent to give you guidance and insight knowledge about where to stay and what to do, this is not your agency. In our trip to Rwanda and Tanzania, we stayed in five hotels in total. We payed for what we thought was a luxury package. One hotel was excellent, which we chose ourselves, one was ok, but not what we were expecting, two were old, outdated and tired hotels and the last one was an all inclusive, terrible service, nightmare of a hotel. We spent the last part of our vacation complaining while being offered no real solution to the issues. They are very polite, but basically you are left to deal with the hotel yourself. If you want a luxury, smooth experience in Africa, find a different Travel Agent. Trust me on that one…

Reply from Giltedge
Reply from Giltedge
Posted on Jan 11, 2024

We are deeply sorry to read your review. We value our clients’ feedback, and please rest assured that we take this seriously. Based on the daily updates which we received from our team in East Africa, we were under the impression that you were having a wonderful time until you arrived into Zanzibar. It was however very unfortunate that the end of your trip was a huge disappointment at The Residence in Zanzibar. We’ve noted your complaints and, as per our communication with your agent, we’re in discussions with the hotel regarding your complaints. Once again thank you for the feedback.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 101
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 1
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