The review below is the personal opinion of Annette and not that of SafariBookings.
Could do better
I recently used Kaitech Travel for my trip planning and overall, their service was okay and the trip was well arranged. However, there are a few areas where they need to improve, especially communication.
The most significant issue I experienced was poor communication regarding flight changes. I arrived at the airport only to be informed that my flight had been cancelled, yet the agent had not communicated this to me in advance. This caused a lot of inconvenience and stress that could have been avoided with timely updates.
Additionally, I paid for E-visa application services for three people, but I ended up applying for two of the E-visas myself. This was disappointing as I had already paid for the service.
Kaitech Travel is a good company with potential, but they need to improve their communication with clients, especially concerning flight changes and services paid for. Better coordination and timely updates would greatly improve the customer experience.
