Reviews

Sort By: Date Most Helpful 51-51 of 51 Reviews
Josh   –  
United States US
Visited: September 2016 Reviewed: Oct 27, 2016

Email Josh  |  20-35 years of age  |  Experience level: first safari

Amazing guides, a couple hiccups with the booking
4/5

We did an 8-day, 7-night safari through the Masai Mara, Serengeti, and Ngorongoro. It was an amazing trip, and our guides, Eustace (in Kenya) and Abu (in Tanzania) were incredibly knowledgeable. They also were obviously passionate about the wildlife. When your guide is as excited about the trip as you are, it makes a big difference, I promise.

There were a couple of issues with the booking, however. Before finalizing our booking, we added one extra night at the beginning so we could stay at the Giraffe Manor outside Nairobi. We received the revised itinerary, paid, and received confirmation. But when our guide arrived, we went to the hotel only to learn that the company had booked the wrong itinerary and the Giraffe Manor was completely full that night. We had to scramble to figure out an alternative plan, and in the end decided to start the safari a day early. Noah, the owner, refunded the price difference for the alternative accommodations, which I thought was a fair solution, but we were still disappointed (when else will we be in Nairobi to return to this legendary hotel?). Then, on our last night, we arrived at our hotel in Ngorongoro and tried unsuccessfully to check in. Wildebeest had accidentally booked us (and paid) for a hotel on the other side of the crater, an hour drive away. We called Noah to tell him we weren't leaving, and he eventually fixed the reservations (thankfully, that hotel had vacant rooms), but the process still took over an hour with us sitting is suspense in the lobby.

I give them credit for working to correct their mistakes, but when you pay so much money, you want to avoid mistakes like that altogether. I would still recommend Wildebeest--their guides cannot be beat and we had an amazing time--but you should really call each of your accommodations before you leave home to make sure they are expecting you.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 395
  • 4 star 51
  • 3 star 12
  • 2 star 7
  • 1 star 14
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Wildebeest Safaris , not SafariBookings
  • The tours offered by Wildebeest Safaris are subject to their terms & conditions