US
35-50 years of age | Experience level: first safari
Beware: worst tour operator
Beware of Mamu Travels - they are truly the worst tour operator I have ever encountered in my decades of traveling! Mariam, the owner of the company, was very responsive in the beginning, sending through a full quote quickly after my initial outreach. She seemed very thorough in her communications and continued to be responsive after I pre-paid for our safari in full (nearly $3000 for two people). Then, the week of our safari, she went completely dark. She didn't send through a final itinerary so we had no idea who was picking us up, when they were picking us up, their name or contact information - NOTHING! We emailed and messaged her before our pick up date and she was completely unresponsive. We got ready for our pick up the morning of our first day and no driver came. The main phone number for the company listed on the website, which was Mariam's number, was completely offline - no one would pick up or see our messages on WhatsApp. The only way we were able to get in touch with someone at Mamu was through the Safari lodge reservation desk, which happened to have another phone number for the company. That new person, Patronilla, picked up but had no records of our safari or our itinerary because she did not have access to Mariam's files. She said she herself could not get in touch with Mariam. After much struggle, she was able to convince the transfer driver to come back and get us (he said he apparently came at 6:00am and waited 30 minutes for us but the hotel front desk said that was a lie). When he picked us up, he couldn't tell us much about where we were going, just that we were going to meet the safari driver. When we got to the original meeting up point, a run down gas station in a very run down part of Nairobi, the safari driver had already left! So now we had to chase the driver around the outskirts of Nairobi, culminating in us speeding down a cliffside road to finally catch up to him on the side of the road. When we finally got to him, he broke the news to us that Mariam had not sent him the nature reserve entrance fees ($800 for two days for two people, which we prepaid) so we would have to pay him cash and get reimbursed by Mamu. For her part, Patronilla sent us a note that the company would honor the refund, but unfortunately, no one from the company had access to the bank accounts except for Mariam, who was still missing, so the refund could only happen when she came back online. Well, we completed our 3 day safari, which was great, especially the lodge Emayian as well as our safari driver, Charles, but Mariam was still missing the entire time. We checked in again a couple of days after, but her team said she was still missing, so we just ended up doing a chargeback through our credit card company. Needless to say, this was the most AWFUL travel experience of my life and I caution everyone before working with this incredibly unprofessional company that will put you in stressful, dangerous situations!
65+ years of age | Experience level: first safari
Twiga tours are excellent to travel with providing great comfort and excellent food choices.
We loved our safari with Twiga Tours. We had an excellent tour organiser in James Cracknell from Windsong Travel and our driver was David who was an excellent driver and provided answers to all our questions even googling to find the correct answer to difficult questions. We would thoroughly recommend this safari tour. We saw all of the big game animals and smaller animals and numerous birds.
RO
35-50 years of age | Experience level: 2-5 safaris
A reliable operator
It was my first time to use Family Leisure Africa Safaris to visit Maasai Mara for the famous wildebeest migration. The planning process was seamless with the operator giving very reasonable prices for my family.
We was picked by Simon, a very friendly tour guide who doubled up as the driver that explained every bit of the journey to us so well and was very patient.
Maasai Mara is my best destination and would not minding visiting every year. In addition to witnessing the migration of the Wildebeests across the Mara River, Simon helped us in spotting other wild animals.
I cannot appreciate the operator more for the above board service from the planning and execution of the trip.
The lodge that we spent at had very clean rooms, great food. The visit to the Maasai village to learn the local culture including their signature dance was spectacular.
I would work with Family Leisure Safaris any day any time.
35-50 years of age | Experience level: 2-5 safaris
Family Leisure Africa Safaris is the best tour operator
I give them 5 star because back in 2021, me and my wife was looking for a tour experience in Malindi. It was first time going to this destination and so I found this company online and engaged them. We were on a budget so they recommended a placed called Travellers Inn in Malindi and also they helped us plan our day for the short stay. They helped make our trip memorable. I definitely recommend Family Leisure Africa Safaris.
35-50 years of age | Experience level: first safari
Fantastic safari tour
unforgettable 9 day tour of 6 parks/reserves - well worth the money
Paul was very responsive in setting everything up and organising some breathtaking lodges, some with spectacular views of watering holes where all the animals meet.
Our guide was Berry Gordonne Ortieno who has 20 years experience as a safari driver and guide. He was able to drive us right into the action to see the animals very close up. We saw all big 5 on the first day, including a cheetah hunting a gazelle. We have some fantastic pictures and made some wonderful memories.
DE
20-35 years of age | Experience level: 2-5 safaris
The tour operator was very cheesy.
The tour was well organized, except for a delayed pickup of 45 minutes. Everything went smoothly. We saw a lot!
SG
35-50 years of age | Experience level: first safari
Kenya Safari w Meektrail
We had a good Kenya tour with Meektrail.
Gadson was a good communicator and coordinator before the trip. He’s the reason i decided on going Kenya with Meektrail.
Aiyona Peter was our guide during the trip. He was very knowledgeable about the animals and each area. We saw and learnt plenty because of him.
Daniel and team also came to meet us during our arrival. They made us feel welcomed.
Overall, Meektrail tour will satisfy most people
CN
20-35 years of age | Experience level: first safari
perfect
Omary is our guide ,he is rather well.he can see any animal and have a good service!
US
20-35 years of age | Experience level: 2-5 safaris
Excellent tour with ROBIN
Robin did a great job— he went above and beyond. For instance, we were about to leave the Nakuru park and as we were leaving Robin got information about a leopard sighting. He immediately turned the car around and took us there to make sure we saw it. He also always made an effort to make sure we had the best possible view of the animals when there were multiple cars around.
BG
20-35 years of age | Experience level: first safari
Very exciting tour with an amazing guide - Robin!
The communication prior the safari was very clear. They answered all our questions! Everything was well organised and we had many nice surprises on the way! Robin was always making sure that we are comfortable and he was getting the best view of the animals for us! We saw many animals that are not so common in the parks.
The food on the way was quite repetitive and sometimes not the best but all the hotels and the camping were very clean and the staff was kind.