PT
50-65 years of age | Experience level: first safari
Outstanding trip with unpleasant end
We had a excellent trip trough Masai Mara and Lake Nakuru guided by the experts drivers Joshua and David.
However, after the end, we were surprised by the sharing of unauthorized images from us on the social media from driver Simon in a very disrespectful way.
Jockey tours should take action to prevent this kind of situation to happen to future customers.
RO
35-50 years of age | Experience level: first safari
Professionals, but in our case with a day of safari done on the run
A serious company from the offer to the departure on safari.. The correctness of what was mentioned in the offer, i.e. accommodation, costs.. but as in Africa the guide makes the difference..we were not satisfied with the guide in terms of how he treated us compared to the rest of the people in the car and one day we were on the run.
DE
20-35 years of age | Experience level: over 5 safaris
Okay
Our Guide didn't talk with us, only to the other part of the group. He didn't take care about our preferences. One time we saw a cheetah and he didn't stop for five seconds. And he was really unfair to the other cars. There was a leopard in the bush and he skipped the line. He really wanted to go back to the hotel, really fast.
50-65 years of age | Experience level: first safari
A Word of Caution!
My buddy and I booked a 8-day safari in Kenya and Tanzania with Key2Africa Safaris and while it was an unforgettable experience overall, we did have quite a few issues with the Tanzanian portion of the safari. Key2Africa partnered with another safari company for the Kenya portion of our trip (separate review already submitted) and handled the Tanzania portion themselves (that is where they are based). We were supposed to have 4 days of tours in Serengeti, Ngorongoro and Tarangire parks, however, we were only able to successfully complete 2 of those days. The vehicle provided was in poor condition and suffered the following issues in the first 3 days: 4 separate flat tires, a dead battery and a broken clutch pump. That meant we had to spend extended time everyday looking for help to change tires, pushing the truck to get it started and a clutch pump bypass done on the street. Now, our driver/guide, Jessy, was extremely calm and patient as we went thru all of this and the Key2Africa team was extremely apologetic for all of the issues that we encountered and did offer to make things right. I know that things happen but after the Kenya portion of the trip went so amazingly, I believe that our Tanzania experience could have gone much better with a different tour company and/or vehicle. I do not dissuade anyone from booking a tour with Key2Africa Safaris, but I wanted to ensure that our experience was shared in case someone was debating whom to book their bucket list trip with.
IN
35-50 years of age | Experience level: over 5 safaris
They are good but can organise themselves better.
Our guide Andrew, also known as Kamou, was extraordinary. He was incredibly patient with all our questions about wildlife and beyond, and his overall knowledge made the trip special. Never missed an opportunity for a good animal sighting.
I would definitely request him as our guide for our next visit to Northern Kenya. He’s a total rockstar!
The locations — Mara, Nakuru, and Naivasha — were all breathtaking and truly speak for themselves.
*Food*
Meals were fairly standard across all locations: boiled, fried, or sautéed vegetables, rice, lentils, and chicken or beef. Nothing stood out in terms of flavor.
*Overall*: It was a great experience.
*Areas for Improvement with Jocky*
1. *Pickups*: On the day of hotel pickup, we had to follow up multiple times. One co-traveler wasn’t picked up at all and only joined us 2 hours later.
2. *Itinerary Changes*: Plans with Jocky often seem to change last-minute based on logistics. On the last day, drop-offs to hotels/JKIA were inconsistent — some of us got a separate car, others were booked an Uber/Bolt. Eventually, we all got dropped off as promised.
3. *Accommodation*: For the price Jocky charged, the accommodations were below average. I recommend customizing your stay — photos online can be misleading.
*Accommodation Notes:*
- *Masai Mara - Mara Lenchada Tented Camp*: Very basic. Bathroom was run-down. Lights are off from 11:30 PM to 4:30 AM, which seems standard for Mara camps. Bring a torch/phone light.
- *Nakuru - Hill Court Hotel*: Cold morning with only lukewarm water. Dinner and breakfast buffet were decent. We were originally booked at Nakuru Buraha Zenoni
Hotel — not sure how it compares.
- *Naivasha - Chambai Hotel*: We got a good 2-bedroom flat for 3 people. However, no fan or AC made it warm with poor air circulation. Keeping windows open meant dealing with mosquitoes and traffic noise all night.
Overall, we had a great experience, but accommodation and logistics need work.
Sociable and knowledgeable.
I went for my 30th birthday with my partner. The hotel we stayed at organised as part of the safari was amazing, big highlight of the trip. The cars that we used for the safari was also great, comfortable and water etc was provided. I had a good time, only feedback would be the game drives were very short and not as “exciting” as I had anticipated. This is with the caveat that of course, we can’t guarantee what we will see, but unfortunately didn’t see any of the big cats and all three days were quite slow sightings. Overall their communication was great and the lunches provided were better than expected.
ES
50-65 years of age | Experience level: 2-5 safaris
It was good but you must improve the hotels
The safari was very good. Our guy was fantastic. The hotel and the food arent good. I was very ill due a gastroenteritis
IT
35-50 years of age | Experience level: first safari
Safari 7 day until Mara river and big migration
The tour went well, but I can't give it a perfect rating because there were a few setbacks, mainly due to the tour's somewhat lax management. I booked with Serengeti Landmark but took the safari with another agency, "Dancing Simba." The participants didn't all stay in the same place, so sometimes we wasted time trying to pick everyone up. On the first day, we waited over two hours to enter a park because payment hadn't been made. There were no cushions at the campsite, as provided for in the program; the car couldn't be charged because it didn't work. One morning, we were given a departure time, and we left two hours later. On the other hand, excellent communication with Raimond and compliments to Erik, an excellent driver, but not a guide. In conclusion, I can say that, despite everything, it was very nice because we saw and did everything that was planned.
OM
35-50 years of age | Experience level: 2-5 safaris
Review: Needs Major Improvements in Logistics and Support
I recently completed a 7-day Kenya safari with my father. While a safari in Kenya is inherently beautiful, our overall experience was unfortunately marred by several operational shortcomings and a lack of clear communication from the team.
Main Concerns:
Vehicle & Seating: We were promised guaranteed window seats, but during the Masai Mara leg, the vehicle was packed with 8 passengers, leaving me in a rear middle seat. The vehicle itself was also quite worn down and not in optimal condition.
Itinerary Changes: Our scheduled evening game drive at Lake Nakuru was cancelled without prior notice. Additionally, on our final day, the schedule was changed—instead of doing a morning game drive followed by breakfast and departure, we were checked out early and driven straight back to Nairobi.
Pickup Logistics: We were initially requested to walk to meet the vehicle rather than being picked up at our hotel, though the team did bring the vehicle over after we requested it.
Time Management & Logistics: Out of 7 days, only 2 to 3 days felt productive for wildlife viewing. Much of the remaining time was spent on transit and guest coordination, including long 2.5-hour lunch stops waiting for other travelers to join.
Communication & Support: Pre-trip communication was minimal, and once the tour commenced, we received no responses to our queries or feedback regarding the itinerary changes.
I am sharing this feedback in the hope that the agency improves its logistics, honors seating commitments, and enhances communication for future travelers.
IE
35-50 years of age | Experience level: first safari
Good
Pros:Emma was fantastic in getting the itenary for our large group of 12 people.
Competitive price. Good hotels and fantastic food were selected.
Biggest drawback: We were provided two vehicles and two drivers for a group of 12 people
Adam was fantastic and the vehicles quality was very good.
Second vehicle provided was of very poor quality..The roof in the front was not opened the first day claiming its not safe as it was not in good condition..
Radio communication was not working hence we were depending entirely on Adams vehicle for navigating to the correct spots..
There was breakdown of the vehicle twice with problem in the same type..we had to spend our valuable game drive time in car garage to fix them.
Thankfully the final breakdown of vehicle happened 100 metres from the airport (our final ride).If this had happened in middle of the game reserve it would have been a big disaster.
Car breakdowns can happen but providing vehicle in substandard quality was not ideal.
Special thanks to Adam for making this trip memorable....