PH
35-50 years of age | Experience level: first safari
Dangerous
South africa is a dangerous place for tourist, i was robbed and almost died there.
IN
35-50 years of age | Experience level: over 5 safaris
Trip to Masai mara was nice experiance with guide collins other things need improvement
We took two safaries from them . One fo Masai Maara and one for Tsavo West. Trip to Masai mara was best with guide Collins but the trip to Tsavo national park was average with guide steven . Collins was truly professional guide and he tried to solve issues arrived in between. He was prompt and responsive to resolve them soon. He was good in conversation and narrate good informations. As a guide Collins deserve 5 star. Though the stay places at lake nakuru and lake naivasa was not upto the mark. The second safari to Tsavo national park was very average experiance with guide steven. Teh vehicle broke down two times and guide was not professional enough to handle the things without much inconviniace. He was not having much knowledge of the flora and fauna and do not narrate things coming on the way. He was slow and unprofessional person. Otherwise Tsavo stay places was better then Masai mara places. The national park was impressive but due to unprofessional guide we could not enjoy the Tsavo national park much. Here 5 star for guide Collins , 4 star for safari at Masai mara, 2 star for saty places of Masai mara, 1 star for guide steven , 4 star for the stay places at Tsavo national park, 2 star for safari experiance at Tsavo national park.
50-65 years of age | Experience level: 2-5 safaris
Review about Kibale National Park by Gareth Hughes
saw hardly any birds on our chimp trek
50-65 years of age | Experience level: 2-5 safaris
Review about Bwindi Impenetrable National Park by Gareth Hughes
saw hardly any birds on the gorilla trek
35-50 years of age | Experience level: over 5 safaris
Nice experience.
I was on vacation in Ethiopia from the 19th to the 25th of July 2025, even though it was a short break, I personally had a wonderful time. I booked East Africa Tour for a beautiful experience. Mr Beki had me discovered some of the nice places. I had a nice Tour around Addis-Abeba and visited some of the iconic places. I visited Wanchie and I was soo impressed of the beauty of the place. I tasted some of the nice, delicious traditional dishes, I had a nice experience with the East Africa Tour.
20-35 years of age | Experience level: first safari
The best holiday of my life so far although full of highs and lows (which could have been avoided).
5 stars to super eagles for communication before and during the trip - Daisy was very helpful and arranged mid-range accommodation for me.
Francis the driver was knowledgeable, calm and friendly and did a wonderful job spotting the animals and showing us the big five, although on the last day he ran over a dog which was extremely deflating! Little remorse was shown and with careful driving this should have been avoided. Shameful that we didn't check on the dog either. I was also provided with a driver in Amboseli who admitted he was drunk and had TEN beers that day and tried to encourage me to stop for a drink! He was friendly but not professional.
Seven wonders agency in Tanzania were not as effective at communicating and arranged for an inadequate people carrier to take us through Ngorongoro to meet the other tour group members. Ally the driver struggled with the vehicle and lost control of the wheel. We were very close to driving off the cliff. Thankfully he steered into the skid and others stopped to help push the car away from the cliff edge. This could have been avoided if we were in a sturdy 4x4 land rover/cruiser!
Simba was my friendly driver in Tanzania, although i would have loved a little more information The lunches provided in Tanzania were much better quality than those in Kenya.
Also super eagles kindly stored my luggage at their headquarters. Either whilst at the office when my bag was in the car, or when I had to exit the vehicle when driving to Nairobi airport, i had 100 euros stolen from my bag. Its a shame but was originally intended to be drivers tips. Always carry your bag and valuables with you. I was lucky they didn't take the lot and my laptop!
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All that being said, I still had an adventure of a lifetime that opened my eyes to heaven existing on earth! A truly magical, spiritual and unforgettable experience of which i am very grateful to super eagles for organising it for me!
GR
20-35 years of age | Experience level: first safari
positive and disappointing moments
We went on a 5-day safari in Kenya and overall our experience had both very positive and disappointing moments. Patrick helped us a lot with organizing the trip. He booked exactly the hotels we wanted and was extremely kind and patient while we were deciding. We told him precisely what we wanted to do and which routes we wanted to follow, and he did his best to accommodate our plans.
Unfortunately, the last day was very problematic. Our driver left us at a café for over an hour while the car was taken for inspection because we had a long distance to cover. After he finally picked us up and we had been driving for about 30 minutes, the car broke down right as we entered Tsavo National Park. We were stuck there for more than 6 hours, and as a result we lost the entire day. It became dark, and although we had paid the park entrance fee, we were unable to see anything inside the park. Since we were supposed to stay in Tsavo for only one day, this was very disappointing for us, as we had no time to explore it at all. In the end, we had to book an additional day, which cost us a significant extra amount of money, just so we could finally visit the park.
Despite Patrick’s excellent service and effort, the issues on the final day caused a lot of stress and disappointment and strongly affected what should have been one of the highlights of our trip.
50-65 years of age | Experience level: first safari
Generally good, but a couple of major misfires undermined my trust in them
We booked a mid-to-premium priced 9-day safari with Touch Africa and they selected and handled all lodging arrangements. The Ilala in Vic Falls was gorgeous (though we did specifically request and pay for that upgrade). Tlou Lodge was modest and comfortable. Planet Baobab had a few issues that disappointed us, but no showstoppers.
But Mochaba Crossing was a DISASTER. There were rodent droppings on the bedsheets and in the room; the shower was barely a trickle; paint was peeling on the shower walls; numerous large spiderwebs were everywhere; the room floor was dirty; lunch and dinner each consisted of a single, non-vegetarian option, despite weeks of advance notice that one of us was vegetarian. Perhaps Touch Africa didn’t do enough due diligence choosing this place? When we notified them, they offered to move us to the Maun Lodge, whose online reviews were positive so we agreed. That should have been the end of the issue - a misstep that was quickly fixed.
But when we returned from the day’s activities, the Mochaba manager, Alec, told us that we’d instead be transferred to Mochaba’s “sister hotel” nearby, the Parkview, rather than the Maun Lodge. This was bait and switch: the same websites that confirmed our negative experience at Mochaba had similarly negative things to say about Parkview.
This was the moment we lost trust and confidence in Touch Africa: they reneged on what they had promised us without notifying us, instead making an arrangement that saved face with their vendor and simplified their accounting.
We held our ground and insisted on the original offer of the Maun Lodge, having to become uncomfortably assertive to do so. When we did arrive there, we had to wait over 30 minutes during check-in while Alec was on the phone (with Touch Africa? we don’t know) before we could get into our room. (The lodge staff felt bad and let us use the pool in the meantime.)
Mr. Mashanga (our guide/handler at Touch Africa) was otherwise very good, all the guides were excellent, and once we did get into the Maun Lodge, it was lovely. But it should not have taken frustration and energy just to get what we had paid for in the first place. When one books a multi-day tour in an unfamiliar place, one places a great deal of trust in the tour operator. Missteps are definitely forgivable, but the disingenuous handling of the Mochaba misstep was not. We hope this information helps Touch Africa do better for future clients.
BE
20-35 years of age | Experience level: 2-5 safaris
Amazing trip with an excellent tour guide, but disappointing back-office support
This trip was amazing. Ben was lovely and helped us out very well. Nevertheless, the vehicle that was addressed to us was below expectations, and frankly not safe. The seatbelts weren't working, the dashboard was broken (no speed and gas indicator) and the engine broke down. As a result we were stranded multiple times for several hours. Ben, our guide, tried to make the best of the situation and the vehicle he was given (thank you Ben!), but back-office support was very disappointing. Peter, the manager, ignored us, didn't contact us to provide more info and neither did he apologise. A manager should take responsibility for the shortcomings of its company, instead of hiding behind an employee.
20-35 years of age | Experience level: 2-5 safaris
Late
The experience was fine, and the trip was okay as well. However, the problem is that we departed late because we were waiting for other people. We waited for more than 40 minutes, which basically changed my entire schedule. The safari link must depart on time, regardless of who is on time or who is not. Time is important to me. Thanks.