TR
Gerard was an excellent guide and driver who made our Suricata Safari an unforgettable experience.
Our safari with Suricata Safari was made truly exceptional by our guide and driver, Gerard. He was knowledgeable, professional, friendly, and had an incredible ability to spot wildlife that we would never have seen on our own. He always made us feel safe, answered every question with enthusiasm, and ensured we had the best possible experience throughout the trip. Gerard is a real asset to the company, and I would highly recommend requesting him if you book a safari.
That said, there were two aspects of the overall experience that were disappointing. First, the company applies a 5% surcharge for card payments, which was not clearly communicated upfront and felt like an unnecessary hidden cost. Greater transparency about payment fees would improve the customer experience.
Second, the pre-safari stay at SG Hotels in Arusha did not meet the standard we expected. The hotel felt dated, and the rooms and overall hospitality environment were old and uncomfortable. Given the otherwise premium safari experience, choosing a better partner hotel would make a significant difference.
Another drawback was that the company mixed mid-range and camping guests in the same safari vehicle, resulting in unnecessary delays and logistical inefficiencies at nearly every stop as different accommodation drop-offs and pick-ups had to be coordinated.
Overall, the safari itself was fantastic thanks to Gerard, but improving payment transparency and upgrading the accommodation in Arusha would make the experience even better.
CN
Great value safari with a few unexpected challenges
This agency offers fair pricing and managed to book our favourite lodges unavailable via other agents. Pre-trip replies were timely and helpful.
We met a few hiccups on safari: our vehicle had two mechanical faults causing delays, with long seven-hour drives between locations. Binoculars we expected were not provided, and wildlife sightings mostly relied on following other vehicles.
Our guide Anthony was lovely, knowledgeable about animals and Kenya, and great to talk to. A small wish: a slightly quicker driving pace for transfers.
Overall a budget-friendly pick. Do keep an open mind for unexpected safari situations. The team were helpful, and Anthony fixed the vehicle to get our trip back on track.
IT
35-50 years of age | Experience level: first safari
Good
Interesting. Expecially the Ngorongoro experience.
We have seen all the big 5!
The budget Camping of Serengeti was neglected and needed a refresh but the one in Ngorongoro was good.
ES
20-35 years of age | Experience level: first safari
Unforgetable and amazing experience
Before starting our trip the attention was great answering very fast to our questions and doubts. But the first day of our trip the driver was late (almost two hours) delaying our safari trip, reducing our time in Tarangire Park. Moreover, the rest of our group (it was a shared tour) had other accomodations so we have lost time in pick up and drop off. We would like to highlight the amazing experience we had with our safari guide, Brighton, who was an excellent guide achieving to watch the big 5 and other animals, doing his best to get it. He has always tried to help us and he was very kind with us. We recommend strongly doing your safari with him because you will live an unique experience.
20-35 years of age | Experience level: 2-5 safaris
Unforgettable Safari with Pascal
We had the most amazing time with Suircata Safari especially with our guide Pascal.
His knowledge not only on all the different animals but about his country and the people were brilliant.
Pascal was very informative, welcoming, funny and overall had a great character. Pascal made us feel welcome and really made the experience of our first Safari that much better. We were only with him for 2 of our game drives as the company changed the schedule which is such a shame but we are very grateful for the experience with him.
Every game drive we did there was no rush, he made sure we got the best photo shots and made the most out of our family Safari experience.
I would highly recommend Suricata Safari, if you are getting Pascal as your guide you are in for an amazing experience.
Suricata boma lodge was also brilliant, the staff were so friendly. All the food included was high quality and delicious, even for my fussy teenage brother he enjoyed it! The lodges are beautiful and really heightened our safari expierence but with a touch of luxury.
There is a couple of things that lets the safari down. The communication was poor prior to arriving, I had no one ask for airport pick up details and I had to chase this myself. The airport hotel was also horrendous. The electrics were hanging off the wall which gave me an electric shock when I tried to turn the light on and cockroaches in the room, it smelt of damp with not even amenities provided, one towel between 2 of us. Also the person who came to meet us at the airport hotel prior to the safari gave us the wrong information.
I feel this is minor and would not effect booking with Suricata Safari again! I can only hope one day I can return and do this once in a lift time experience again.
CH
20-35 years of age | Experience level: first safari
Three unforgettable days with a great team
We just completed a three-day safari with Serengeti Green Tanzania and can only recommend them.
Our contact person, Sabina, was friendly and attentive throughout. Communication was clear and reliable from the first enquiry onwards, she was very patient with us and accommodated our wishes without hesitation. She even checked in at the end of each day to ask how we were doing, which felt genuinely caring and highly professional.
Our driver Imani made the three days truly comfortable. He is an excellent driver and always did his best to make sure we saw as many animals as possible and got the best viewing spots. He is young, so we connected with him right away and the atmosphere in the car was relaxed and fun.
The only thing we would have wished for is a bit more information about the animals and the region along the way, a few more explanations would have added even more depth to the experience. Apart from that, there is nothing to criticise.
We would happily book another safari with Imani and Serengeti Green Tanzania.
Wonderful!
I did the budget overnight camping option in Pilanesburg and it was really good value for money! Our guide Tiamo was great, knowledgeable, friendly, accommodating and efficient. He knew a lot about the park and the animals and was nice to be around too! The accommodation at Tlou Tented Safari was really comfortable and the food was amazing - Isaiah the chef treated us very well.
Only thing to improve would be communication - booking was a little tricky, and it would have been good to be told what was happening and when. We were always taken to the right place at the right time but I'd have appreciated things like "now we'll change cars because some of you are staying on".
Overall, would highly recommend!
NO
20-35 years of age | Experience level: 2-5 safaris
Good safaris and people
We went on a safari with Jafari as our guide. He did a really good job on trying to find the animals we told him we wished to see. Unfortunately no lions!
It is a very long day and the food for breakfast and lunch won’t keep you going all day so pack extra food, especially for the trip back to Zanzibar.
All in all a good experience, we were picked up at the exact time they said on Zanzibar (4am) and back late (around 9pm) so prepare for a long day.
JP
20-35 years of age | Experience level: first safari
Generally satisfied.
・I participated in a 3-day, 2-night tour; although the game drive on the first day was only 2–3 hours long, it still required an entrance fee, so I opted to join only the game drive on the second day to save money. Even so, I was able to enjoy a full day of safari activities and was very satisfied with the experience. The guide also provided plenty of commentary about the animals.
There was no set end time for the game drive, and we had no subsequent plans, so we were free to return to our accommodation whenever we liked; however, the guide seemed eager to wrap things up by late afternoon—hurrying us along for some reason whenever we stopped to take photos—which I found a bit unpleasant.
・When I went to the river to see hippos, I was guided by an armed guard, but I felt uncomfortable because I was essentially forced to give a tip. However, since there were so many other people around, I don't think this practice is limited to just this tour company.
・The price included transportation, but for the return trip, I wasn't taken back to my hotel; instead, I was told to take a taxi from the office—for some reason, they wouldn't drive me. Since it was only 1.5 km away, I walked. However, other people whose hotels were on the way back *were* given a ride.
・This is slightly off-topic regarding the tour company itself, but I stayed at a partner budget-friendly accommodation. Another person on the same tour forgot their wallet there; they were contacted about it, but 1,000 KSH had been stolen from it.
CI
50-65 years of age | Experience level: first safari
Excellent. Limpide
A refaire (To be done again).. do it again.. Thanks for Moussa and Nourou.. Incredible Day trip