FI
50-65 years of age | Experience level: 2-5 safaris
Great
Robin eas nice guy and skillfull driver and guide. Everything went smoothly
35-50 years of age | Experience level: first safari
Very responsive and easy to deal with
The whole booking process and experience was easy from start to finish. Our guide was knowledgeable and ensured that we had a great time.
50-65 years of age | Experience level: first safari
Unforgettable Safari with Spectacular Guides, with Some Room for a few improvements.
We recently booked our honeymoon safari with Josero. While there were some bumps in the early planning stages, the moment we landed in Africa, the hospitality and service on the ground were wonderful, and we came away with incredible, lifelong memories. Judith, Henry and Moses were our first point of contact, very kind and helpful.
The Highlights: Exceptional Service in our Kenya and Tanzania Safari.
The absolute best part of our trip was the team on the ground. From our very arrival, everyone treated us so warmly, and communication was smooth throughout.
A massive thank you and a "big bravo" to our guides, Charles and Regan. They were truly amazing! proactive, attentive, respectful, and so knowledgeable. Thanks to their dedication, we had beautiful, memorable experiences every single day, and we absolutely loved our time with them. They are the true heart of this company!
Suggestions for Improvement:
While the trip itself turned out beautifully, there were a few logistical details during the planning and booking process that could have been handled a bit more smoothly:
-Pre-Trip Logistics & Communication: Early on, there was a bit of confusion regarding our itinerary and lodge/camp reservations. When original options were booked out, the initial alternatives offered didn't quite match the same level, so I ended up spending quite a bit of time researching comparable options myself. It all worked out perfectly in the end, but a bit more proactive management during the booking phase would have saved some stress.
-Honeymoon Special Touches: Because this was our honeymoon, we were hoping for a slightly more romantic or celebratory feel throughout the journey. Only two of the five lodges we stayed at acknowledged the special occasion with a small detail in the room, and we realized our guides hadn't been notified about it either. A little more internal communication about special milestones would go a long way!
-Vehicle Upkeep: One of the vehicles could have used a little extra maintenance, as the windows were quite difficult to slide open and close. This made capturing quick photos of the wildlife a bit tricky at times. That said, our guide was incredible and did everything he humanly could to fix it for us on the spot, which we deeply appreciated.
Final Thoughts:
In the end, the warmth and service we experienced in Africa made for a wonderful trip. Thanks to the spectacular care from Charles and Regan, it all came together beautifully. With just a bit more attention to the pre-planning logistics and special client milestones, Josero would be flawless.
CN
20-35 years of age | Experience level: first safari
The itinerary was well-planned, and the overall experience was good.
We were able to see most of the common large animals, but what we needed to see were more exciting herds of animals. That depends on luck. We sat in the car for too long, and it seemed we didn't have a chance to interact with the animals, which was a bit of a shame.
NO
35-50 years of age | Experience level: 2-5 safaris
A nice safari experience
The safari was a full day (6 hours including lunch). You will see a lot of animals, but it is far from certain that you will see more than one or two of the big five animals.
The service was good and we had a nice lunch inside the park. There were water toilets at the stops inside the park. The seats of the safari car were comfortable and there were not too many other cars there at the same time.
Maloko (or Moloko) was our guide. She was very knowledgeable and interesting to listen to when she explained things about animals, birds, and the area.
For your information: We had to pay 500 rands extra as a Safari Park Fee. I don’t remember this being mentioned during the booking at Tripadvisor.
IE
35-50 years of age | Experience level: 2-5 safaris
Kojuu Safaris
I chose Kojuu from 19 tour operators that I had contacted. What drew me to this tour operator is their transparency in what they offer in their quotes, particularly the unlimited mileage. This is something tour operators won't normally disclose. They are also TATO member.
But most notable is Edson / Edison, the tour consultant assigned to us. He really went above and beyond in curating a very customized itinerary for me. Always available for questions and communications. He wrote the quote perfectly well according to specifics I told him, unlike the tour consultants from other tour operators. He was hands on before, during and after our trip.
Our guide was topnotch. He was with us for 7 days, the first day being transfer from JRO to Karatu and the last day being transfer from Serengeti to Arusha. We had 1 full day in Ngorongoro, 3 full days in Serengeti and 1 day transfer from Karatu to Serengeti.
I can really tell he is an outstanding driver. For 2 out of our 3 full days in Serengeti, we went to Western Serengeti (reaching Kirawira airstrip) in search of Great Migration and Grumeti River crossing and South Eastern plains of Serengeti in search of cheetahs, returning daily to our base accommodation in Togoro plains which is really far from these areas.
There are just some things that I wish that could have happened for us:
1. We really wanted sunrise game drives in Serengeti (i.e. leave the accommodation at 6am, bringing breakfast boxes), but it was never granted. One time, I have to negotiate to make the starting time 7am as the guide proposed 8am. It felt like we were not asked what time we start the day, but just more of we should just follow. I needed to be assertive to get what we want.
2. It sometimes felt like our requests as to where we want to go were not heeded well. E.g. I asked that we go to central plains for 1 of the full game drives but we were diverted to hippo pools in Seronera valley. Again, I needed to assert so that we go directly to the plains instead of making some detours as time is limited and the plains are far away.
3. Because of number 1 above, we never had game drives that lasted 12 hours. We are not demanding that all 3 full day drives went 12 hours, but we're hoping at least 1 of them would have been like this.
4. The WiFi is not consistent. I can tell the data plan for us is not for the full 7 days as our e-Sim worked but the WiFi did not, in areas that we expect it would, e.g. Seronera hub. Note: WiFi is part of the inclusion.
5. There were some inclusions that were not included. E.g. coffee, tea and wine. These inclusions were part of deciding factor in booking Kojuu over others. These not being included kinda felt cutting corners which I feel it should not have as Kojuu's pricing is above the mean/average quotes from 19 tour operators.
Having all things considered, I am still glad I booked Kojuu. Edson's dedication, the guide's competence and the promise of unlimited mileage were still worth it.
35-50 years of age | Experience level: 2-5 safaris
Well organized and flexible with itinerary to suit tourists
Very well organized. All bookings were done on time and with the customer requirements considered
Timing was good for each daily start of safaris as we were well rested after previous day
Excellent accommodation to start the tour at Sharuu Residency at the foot of Mount Kilimanjaro
More attention needs to be paid to safety while driving especially through roads such as mountain passes (e.g. Ngorongoro)
Hot water unavailability at some of the lodges was a concern. To be checked with providers
under20 years of age | Experience level: 2-5 safaris
The tour operator was knowledgeable and punctual.
There was clear communications, and the tour was very interesting with a variety of sights and experiences. The service was excellent and professional.
NZ
65+ years of age | Experience level: first safari
Great and varied tour of Uganda.
We had a great 16-day Pearl of Africa tour of Uganda. Very good, helpful and knowledgable driver/guide. Excellent 'budget' accommodations in and supporting local communities.
Varied activities.
BR
Tiyane is very kind and helpfull
The trip is long, but is worthy. Took about 6h with 2times 10 minutes break.