IT
Excellent Safari Experience with Friendly and Professional Team
We had a wonderful experience with Jocky Tours and Safaris. The communication was clear and prompt from the beginning, and everything was well organized.
Very accomodating and responsive
We got engaged during our Safari and the location couldnt be better.
Having a knowledgeable driver- Jimmy was amazing and got to see some animals we wouldn’t have otherwise. Benaiah who planner and organised the tour was also amazing and very accomodating, which made the occasion special.
IN
35-50 years of age | Experience level: 2-5 safaris
Lovely experience with an experienced driver / tour guide.
We had an amazing experience with Derik who was our tour guide. Very knowledgeable and aware. He along with his vehicle made our safari amazing and a very comfortable experience. We felt safe everywhere we went either during the game drive or otherwise.
This trip was for my 5 year old daughter. And we could create nice memories for her which she shall cherish for life. Thanks to pavallion safaries and the team behind it. Thank you Peter.
CA
50-65 years of age | Experience level: first safari
John Mwangi is efficient and punctual. He gets us into good spots to take photos
From booking to the end of the tour, the experience with Axis Africa has been great. They are responsive to our enquires and helpful in making arrangements.
50-65 years of age | Experience level: first safari
Our guide Mike was Five Stars. He was knowledgeable, personable and professional. Highly recommend.
We booked the 10-Day Private Luxury Beach and Night Game drive Safari. Mike, our guide is the Big 6. We looked forward to seeing him as much as The Big 5. We learned a lot about the animals, major landmarks and the terrain.
I am well traveled and this was definitely the trip of a lifetime. Excellent value for the experience. The accommodations were above average. Special thanks to Ngorongoro Serena Safari, Mt Meru hotel, Friends Migration Camp
Lodge for the EXCELLENT meals. I highly recommended this tour and Mike.
We have only completed the safari portion of the trip. We are only on day 6. We fly out to Zanzibar on tomorrow.
I give 5 stars to Mike and the entire safari experience. Unfortunately, we received a contract that explicitly stated all drinks, except alcoholic beverages were covered. When we got to the second accommodation, we were advised that we had to pay for non alcoholic drinks. It wasn’t until I brought this up to Unveiled, received pushback despite the contract and paying for drinks on the second day, that the matter resolved. This significant oversight is why I gave 4 stars for the overall rating.
CA
20-35 years of age | Experience level: first safari
Responsive, Communicative & Reliable
called Agnes last minute for a family trip to Maasai Mara. Not only was she responsive, she also was flexible when I asked for changes to our itinerary and took her time to answer my questions. We went for a 2-days and 1-night stay in Massai Mara. While it was a short trip, the experience was still top notch.
From the pickup experience from home with Agnes & Simon, to the trip, flight, safari and camp and final drop off, it was all an amazing experience.
The tour guide - Kennedy was very dedicated to making sure we saw a wide variety wildlife while checking in through out to ensure our stay at the camp was going well. It was more than we imagined going into the experience.
The camp itself was so beautiful, again beyond what we expected. From the staff, to the room to the food, all such an amazing experience for my family.
While this was a last minute trip, it definitely made our time in Kenya even more memorable. I’m thankful to Agnes for putting the itinerary together with amazing partners that made our stay beautiful.
TR
20-35 years of age | Experience level: first safari
Gerard was an excellent guide and driver who made our Suricata Safari an unforgettable experience.
Our safari with Suricata Safari was made truly exceptional by our guide and driver, Gerard. He was knowledgeable, professional, friendly, and had an incredible ability to spot wildlife that we would never have seen on our own. He always made us feel safe, answered every question with enthusiasm, and ensured we had the best possible experience throughout the trip. Gerard is a real asset to the company, and I would highly recommend requesting him if you book a safari.
That said, there were two aspects of the overall experience that were disappointing. First, the company applies a 5% surcharge for card payments, which was not clearly communicated upfront and felt like an unnecessary hidden cost. Greater transparency about payment fees would improve the customer experience.
Second, the pre-safari stay at SG Hotels in Arusha did not meet the standard we expected. The hotel felt dated, and the rooms and overall hospitality environment were old and uncomfortable. Given the otherwise premium safari experience, choosing a better partner hotel would make a significant difference.
Another drawback was that the company mixed mid-range and camping guests in the same safari vehicle, resulting in unnecessary delays and logistical inefficiencies at nearly every stop as different accommodation drop-offs and pick-ups had to be coordinated. This seemed like an issue with other company vehicles and needs to be corrected!
Overall, the safari itself was fantastic thanks to Gerard, but improving payment transparency and upgrading the accommodation in Arusha would make the experience even better.
NO
20-35 years of age | Experience level: first safari
Kind
I had a good experience, they have cars to take where you want and good service. All around my experience was good
CN
Great value safari with a few unexpected challenges
This agency offers fair pricing and managed to book our favourite lodges unavailable via other agents. Pre-trip replies were timely and helpful.
We met a few hiccups on safari: our vehicle had two mechanical faults causing delays, with long seven-hour drives between locations. Binoculars we expected were not provided, and wildlife sightings mostly relied on following other vehicles.
Our guide Anthony was lovely, knowledgeable about animals and Kenya, and great to talk to. A small wish: a slightly quicker driving pace for transfers.
Overall a budget-friendly pick. Do keep an open mind for unexpected safari situations. The team were helpful, and Anthony fixed the vehicle to get our trip back on track.
JP
20-35 years of age | Experience level: 2-5 safaris
The price is reasonable.
The company itself does not provide safari, but is an intermediary, so I think the quality of the tour will change depending on the guide.
The guide was a kind person, but I didn't know the departure time or details for the next day, and I learned about it for the first time after I asked other participants.
He guided me by car to see the animals, but there was no explanation about the animals and he was just driving.
I was able to book at a relatively reasonable price, but I can't guarantee the quality of the guide, so I need to be aware of it. However, I don't think there is much difference in the number or types of animals that can be seen in any guide.
It can't be helped, but it was cramped because the tour was full of 8 people. Some luggage must be placed on the car, and there is a high possibility that it will get dirty with sand.
I wasn't very satisfied with the guide, so I didn't plan to pay tip, but I paid a little because I was billed.
