35-50 years of age | Experience level: 2-5 safaris
Well organised and smooth tour.
Naleyo’s 7-day tour of Uganda was an unforgettable experience, packed with incredible sights, sounds and smells that brought this beautiful country to life. The tour ran smoothly from start to finish, with excellent organisation and a great balance of wildlife, culture and stunning landscapes. Every day offered new memories, from breathtaking scenery to encounters with local communities and Uganda’s remarkable wildlife. The Wi-Fi in the tour car was a great bonus! Richard (our guide) was knowledgeable, friendly and passionate, making the journey even more enjoyable. He went out of his way to help us have the best experience, even managing to locate a lion in a tree in the Queen Elizabeth National Park. My only disappointment was that the tour ended too soon, as there was so much more to see and experience. I would highly recommend Naleyo and Richard to anyone wanting an authentic and memorable introduction to Uganda, and I only wish the trip had been longer.
CN
20-35 years of age | Experience level: first safari
The operator is warm heart.
Everything is perfect except the driver and other tourists are not on time.
35-50 years of age | Experience level: first safari
Excellent wildlife access and a standout guide
We added this safari to our honeymoon late, and I Artist Adventures pulled it together on short notice and landed us in the northern Serengeti just as the Great Migration was moving through. We flew in directly from Zanzibar and split four days between the northern Serengeti (two days), the central Serengeti (one day), and Ngorongoro Crater (half day). We saw the migration and all of the big five.
Planning was easy. Maria, our coordinator, ran communication over WhatsApp and answered quickly and warmly throughout booking. That responsiveness carried onto the ground: when beer we had discussed in advance was not stocked on our first day, she had it fixed by the next, though it did take a drive into town to sort out.
Our driver and guide, Jimmy, was the highlight. He knew how to put us in position, asserting himself at a sighting so we had a clear line rather than a view of someone else's roof rack, and he worked the radio network with other drivers to track down what we specifically asked to see. He dropped everything to get us to a mother cheetah with five cubs. That is the kind of thing that makes a safari. Where he was lighter was interpretation - strong on finding animals, less so on telling us much about them once we were parked.
My one real piece of advice is to nail down specifics before you sign, because a few things in the proposal ran ahead of what actually showed up. The lodging we originally picked turned out to be both unavailable for our dates and priced optimistically, so we chose from a set of alternatives - fine on price and well within our budget, but a step behind what we thought we were getting. The Land Cruiser was noticeably older and more rickety than the vehicles around us, and the A/C we were told to expect between game drives was not there.
A smaller note on the first afternoon. Our flight ran three hours late, which is nobody's fault, and we asked to keep lunch quick so we could get into the park. A full sit-down setup went ahead anyway, and the sundowner that followed was a flat spot with no real sense of where we were or why we were there. My wife is vegan, and her meals were handled without fuss, just without much flavor.
We would book with them again, with an upgraded vehicle and the lodging confirmed before we commit. The thing we came for was excellent, and Jimmy is a large part of why.
CH
35-50 years of age | Experience level: over 5 safaris
Very good safari with some organisational hiccups
The safari tour itself was, generally speaking, very good. We could see a lot of animals and most of all, we could see the wildebeast crossing the Mara river. The guide and driver was very knowledgeable and fun. He could have provided proactively more information on animals and nature. In some occasions, he was not very consistent pressuring us to be fast taking pictures or not stopping for animals in order to see more / better animals later that day, and the next hour, he would stop for more than an hour to help another car having a brake down... At the Mara river, we didn t have a very good sight spot as all other drivers were faster and rushed to the best spots close to the shore. Apparently our driver didn t want to get fined for being too close to the shore. Logistically speaking, it went mostly well as the safari jeep was very good and we didn t have any technical issues. The tour, unfortunately, didn t start very well as the airport pick up was late (flat tire) and then wanted to drop us up at the wrong hotel (realized that 5min before arriving at the wrong hotel). For 3 out of the 8 nights, the reservation was for a double bed instead of twin beds as requested when booking the tour (issue was solved with hotels on the same evening).
20-35 years of age | Experience level: first safari
Highly Recommend Booking with Ozon Light Tours
Deus is great to work with! He’s literally available around the clock and has mastered the craft of great customer service. I came to Ozon Light Tours after nearly getting scammed by another agency. He was able to get all of my preferred accommodations booked in the high season.
The safari itself was amazing!! We had the pleasure of having Innocent and Godlisten as our tour guides. Innocent absolutely loves his job. He matched our excitement when we found hard to spot animals. We were able to see the Big Five because of his navigation!! Innocent is incredibly knowledgeable and passionate—you can literally ask him anything. Godlisten was also a huge help on the trip and worked quickly with Innocent to navigate issues. He’s also full of fun facts about birds!
Overall, this team went above and beyond to ensure we had a lovely honeymoon and communicated with all of our hotels to ensure top notch hospitality.
My only critique is for the itinerary. We booked an Ultra Luxury trip, but I wouldn’t say it was ‘ultra luxurious’. Time is the biggest luxury, and I felt like we did not utilize time well. I came to Deus with accommodation preferences, but I wish he suggested alternatives. The first hotel we stayed at was nearly two hours in the opposite direction from Ngorongoro, which we needed to drive through to get to the Serengeti the next day. We should have stayed in a hotel either close to or in Ngorongoro. Alternatively, we found out that there was an airport in the Serengeti but we flew into Arusha. Arusha is 3-4 hours from Ngorongoro. When I asked why the other airport wasn’t an option proposed, Deus stated cost. If I booked an ultra luxury trip and I’m staying at The Four Seasons, an additional few hundred dollars is a drop in the bucket. We also came during the migration of the wildebeest. That’s a phenomenon that we didn’t get to experience because we weren’t told nor given the option to add on an additional day to go out west to see it. When I asked to change our itinerary to see it, I was told that it was too far and needed accommodation out there. The Four Seasons offered same day tours out west. The possibility was there.
Depending on the season you decide to book, do research and give explicit feedback on the itinerary that they propose to you can make the most out of your trip. While we got to luckily see everything we wanted to see, we spent what felt like 60% of our time just commuting (literally lost a whole day).
We had the best experience ever with Mr Muhwezi from Ekibungo Tours. I rate him 5 Star
The company is still young but indeed destined for greatness. Very polite and friendly tour guides but Muhwezi on our trip was fantastic
NL
20-35 years of age | Experience level: 2-5 safaris
Great safari experience
We had a great time using this option for our safari trip. Instead of going back and forward to our camp, we stayed in the parks the whole day with packed lunch giving us most of our value for time and money! Because of that we saw plenty of 4 of the big 5. Every detail of our trip was arranged with precision and they even made sure we retrieves our lost goods. All credits to our guide, driver and the organization arranging it.
50-65 years of age | Experience level: first safari
Very flexible and very resposive
Creation and Nature safari was my operator. The whole process was smooth and easy, booking and itinerary was very flexible. The response time via Whatsapp was extremely fast. The payments, additional transportation requests were easy and reliable. The only unexpected thing was that after safari started, my itinerary was changed: the same locations but in different order. It seems this is the other side of flexibility. They take multiple customers with different itineraries and allocate them to the available safari vehicles. Eventually I visited all those parks listed in the itinerary, but in different order. The Fig Tree Lodge was pretty much a hotel with personal shower and hot water. The Serengeti and Ngorongoro campsites were all right. Not much comfort obviously but surprisingly clean. In Serengeti I could hear animals (probably buffalo) wandering around. In Ngorongoro zebras visited us in the morning. The safari vehicle was typical for Tanzania safari with six seats (+ one next to the driver), with opening rooftop. Since my itinerary was changed, I was in 3 different groups of tourists: 3, 4, and 7. The front seats are the most comfortable, but the other ones are not much worse, since you always can stand and use the open rooftop.
CI
35-50 years of age | Experience level: 2-5 safaris
Extraordinary Family Journey Through Rwanda – Discovering Rwanda the Gama Way
I would like to sincerely thank Gama Travel and Tour Agency for making
my family’s journey to Rwanda one of the most beautiful and memorable
trips we have ever experienced.
I had wanted to visit Rwanda for a long time, and from the moment I
communicated with Gama Travel, I felt that I was in good hands. The
team was professional, responsive, and attentive to what my
11-year-old son and I wanted from our journey. They even assisted in
arranging my flight, making my arrival in Kigali comfortable and stress-free.
What followed was an incredible 8-day family adventure that showed us
a Rwanda far beyond what we had imagined.
We explored Kigali, visited the Kigali Genocide Memorial, enjoyed
family children activities at Kigali Universe and at Fazenda , went
on an exciting Akagera National Park safari, learned about Gorilla
Conservation at the Ellen DeGeneres Campus of the Dian Fossey Gorilla
Fund, discovered Rwandan traditions at Iby’Iwacu, enjoyed the beauty
of Lake Kivu, and experienced family adventures and leisure
activities.
But among all the experiences we had, Bigogwe was the experience that
touched me the most.
I have travelled to many countries in Africa, Europe, and other parts
of the world, but the experience we had in Bigogwe was unlike anything
I had experienced before. The breathtaking green hills, the local
communities, the cattle, the traditional lifestyle, the interaction
with local people, and the opportunity to experience Rwanda beyond
conventional tourism made the visit incredibly authentic.
After experiencing Bigogwe, I strongly believe that Bigogwe should
become a must-visit destination for anyone coming to Rwanda. It gives
a visitor something that cannot be found simply by visiting
conventional tourist attractions. It makes the journey personal,
authentic, and unforgettable.
As a mother, I was especially happy to see my son learning and
enjoying himself at the same time.
I highly recommend Gama Travel to families, couples, international
visitors, and anyone who wants to discover Rwanda in a different way.
Thank you, Gama Travel and Tour Agency, for showing us the Rwanda
beyond the ordinary.
35-50 years of age | Experience level: 2-5 safaris
Unforgettable experience!
We had an unforgettable experience safariing throughout the Northern and Central Serengeti with Summer Winter Africa Adventures! We booked last minute, and Johnson worked his magic to put together a safari itinerary and accommodations on such short notice. The staff was very communicative and informative and kept us in the loop throughout our trip — Johnson made himself available 24 hours a day to provide support.
Our guide, Francis, made our trip unforgettable. He was very knowledgeable and fun to hang out with! We were even lucky enough to see two river crossings!
Although we did have some bad luck stemming from flight cancellations and subsequent car trouble, the team helped us work through it and went above and beyond to make the most of our options. Overall, we had an unforgettable experience!