50-65 years of age | Experience level: 2-5 safaris
Good reliable operator providing a quality trip.
We travelled through Madagascar for 4 weeks with Madagascar Natural Tours. We enjoyed reliable and punctual service and had guides that were considerate of our preference to see wildlife in the National Parks. The roads are terrible, but our driver was always considerate of our comfort and tried to make it as smooth as possible.
ES
20-35 years of age | Experience level: first safari
Amazing
Very resolutive, they make you an affordable route of safaris with the best guides, the experience was really incredible, and we were very satisfied.
Honour mention to our wonderful guides, Francis and Brian, who came with us in every moment. They located the animals in the wild really quick, even if they were far or almost impossible to see. They carried us to the animals as near as permited, and they explained us a lot of interesting data about the the animals too. Also they were really nice and helpful, specially with some managements as the check in in the hotels, changing money to dollars in Nairobi or buying a sim card for having internet in the tour.
We loved all the parks and reserves, they all have incredible views and a lot of animals living their lifes and in general very easy to see. It was amazing. Specially the reserved we enjoyed the most was the Masai Mara, it was absolutely stunning, and we loved every moment we stay and every animal we saw.
In the other hand, we accorded some hotels to complement our stay in the several parks, and they changed us all but one the 4 hotels, in general the changes were not so bad but in one case it was a camp hotel wich we didnt like as much as the one we have accorded with the company; said that, the hotels were in general amazing, with all the facilities needed, and the guides helped us a lot with the incidence previously commented.
In conclusion, an incredible experience. Dont hesitate about taking Francis and Brian for guiding you, because they transformed a very good experience in the best tour that you can experience.
65+ years of age | Experience level: over 5 safaris
Very good
I had a wonderful experience from the outset with a meet and greet at the airports and a wildlife relevant book;the guide was brilliant; the food was mostly very good;
The accommodation was excellent but I would have preferred slight upgrade on the Serengeti tent.
Overall highly recommended
I would easily travel again with Explore plus
US
50-65 years of age | Experience level: first safari
Very reliable
From the planning stage to the actual trip, the service was excellent. I really appreciated the time the sales person took to answer all my questions in detail—it made the planning process much easier and helped set our expectations clearly.
Our guide and driver, George, was outstanding. He was professional, knowledgeable, and went out of his way to satisfy our curiosity about the wildlife and the ecosystem. His expertise made our game drives truly enjoyable and educational.
We also loved experiencing Kenyan hospitality—everyone we met at the lodges and camps was warm, friendly, and welcoming. The food throughout the trip was excellent as well.
US
50-65 years of age | Experience level: first safari
Timing was perfect!
My sister set this trip up, so I can’t say what exactly was promised. I can say our driver Patrick was always on time and helpful. We stayed at 2 different camps, because I believe Kibo was booked for the 2nd night and we didn’t want to spend 5 hours going to the 2nd place. So we spent 2 nights and 3 days around Amboseli national park, which was beautiful. The 1st lodge called Kibo was beautiful and perfect in every way. The 2nd lodge- maybe AA was more of a budget place, and we did know that- just to save us from more travel time. The staff at AA were really sweet and helpful, but the room itself was just okay. It was definitely clean. We did have some loud neighbors, but overall, it was very affordable and comfortable. The food could have been better, but the hospitality at both lodges was great. Thank you all for the great memories!
50-65 years of age | Experience level: first safari
Good
We saw lions, giraffes, leopards, elephants, zebra, buffalo, cheetahs, warthogs, Guinea fowl, huge pelican scavenger type birds, hippopotamus, crocodiles, gazelle, many types of antelope species, all within the first day and half. Driver/ guide (John Mwangi) was skilled, efficient, friendly and knowledgeable, and hard working - thanks John. A little organisation niggle was soon worked out. I think it was value for money.
SG
Smooth Journey — Except the Main Highlight
We booked a 7-day trip with this agency. The hotels and the other parts of the itinerary were generally fine, except for the 2 days in Maasai Mara — where we somehow didn’t make it into the park on the first day (though tickets were already “handled”), and the second day was cut short with some rather creative explanations about the wildebeest crossing time while our visiting time is 7-8 Aug. Everything was eventually “resolved,” but not quite the safari we expected.
US
65+ years of age | Experience level: first safari
the company's itinerary was good, but the tour guide's service could be improved
We found the People's Tour and Safaris on Viator.
The communication with our itinerary planner, Emilia, was very smooth.She provided us with a clear five-day, four-night itinerary, including places to visit and stay. We were very satisfied with the accommodations, meals, car, and all the attractions. We give this tour plan 4.5 stars.
However, there are still some areas that need
improvement.For example, the guide's service could be more professional, not just be like a driver. He seemed to have other things to do as well and couldn't focus on the service.He borrowed 400 Namibian dollars from me at Cape Cross but completely forgot about it unti l reminded him before saying goodbye at the WDH airport. lt wasn't a big deal, and l still tipped him. But l hope this doesn't happen again. also please help with luggage, especially for the elderly.Try to be attentive to guest'sneeds.We rate his service 3.5 stars.so the final average rating is 4.0 stars.
US
50-65 years of age | Experience level: first safari
AMAZING SAFARI EXPERIENCE!!
My wife and I had a blessed time during our time in Kenya and Tanzania. We planned our ittinerary with the help of Rodah at Shanjoy. We were able to see everything we wanted to see, started in Nairobi, then Lake Nakuru, Masai Mara, cross the border to Tanzania, Serengeti, Ngorongoro, with our last stop being the Kilimanjaro National Park. All our guides were amazing, starting with Rio in Kenya who managed to show us all the big 5 and get us as close as possible to all of them. We also saw lions taking down a buffalo and Rio drove us to see the pre and post hunting scene.
In Tanzania, our guide, Mussa, did amazingly well game driving around the Serengeti and Ngorongoro. He drove us to to see the great migration, wildebeast crossing the Mara river, which it was an out of this world experience!
Last, we had a 2 day hike on the Kilimanjaro Mountains. Wilman and team, our hiking team, did amazingly well. They were there for us at all times. They made sure that we enjoyed every minute of our journey.
Kuddos to all our guides. They made our Safari and hiking experience unforgettable!!
Thanks Shanjoy team for making this lifetime experience possible!!
SG
20-35 years of age | Experience level: 2-5 safaris
Great value for money
Overall the safari was quite reasonably priced and good value for money, despite not being the cheapest.
They are easily contactable via email or WhatsApp and they respond quickly.
The safari operators they sub-contracted to for Tarangire, Serengeti and Ngorongoro were professional and experienced. Accommodation and food during the safaris depend on the campsite and will be pretty much the same regardless of operator.
Their Arusha based tours were alright, decent but nothing spectacular. The Arusha hotel they put me in had a good location, but the food was below average.