CA
65+ years of age | Experience level: first safari
ENS provided us with a custom program which fully met our needs. The game drives were exceptional!
Our custom program with ENS required multiple back and forth discussions and Fanuley was amazing in assisting us and helping us work thru our changing itinerary needs...which were many as our group split up at the end and we extended our time in Africa. they even escorted me to the Kenya border and communicated with and set up my border crossing and connected me to my Kenyan driver. They went above and beyond in getting me safely to Kenya. Daouty our driver was excellent at spotting wildlife on our many game drives and The personal Chef David provided us with awesome meals and way too much food! The only change I would recommend would be having a clearer idea of what each day was going to look like, a brief talk on the next days agenda would have been helpful. Some of the drives were way longer and Bumpier than expected and not being aware of the times, bumpiness or stopping times for lunch etc was frustrating.
All in all was very happy with ENS and would definitely use them again!
CH
35-50 years of age | Experience level: first safari
They listened very well to what I wanted
A wonderful safari experience with a few minor organizational challenges
Overall, my safari experience was very positive and everything was generally well organized.
As I was traveling during the low season, I was grouped together with travelers who had booked through different tour operators. This meant that we often stayed at different accommodations, which sometimes resulted in quite long drives to drop everyone off and pick them up again.
However, the accommodations were very well chosen, and I felt comfortable and well taken care of throughout my trip.
The support during the safari was generally very good, although there were a few minor communication issues. For example, it wasn't always clear what time we would be leaving the following morning, and I sometimes had to ask for this information.
Despite these small inconveniences, I really enjoyed my safari and appreciated the effort that went into organizing the trip. Overall, it was a wonderful experience!
CH
65+ years of age | Experience level: over 5 safaris
Effective
The guide was well-organized, perfect, and highly competent. The accommodations met our expectations; however, the value for money seemed high to us, as we were charged a "high-season" rate—yet we were practically the only guests in all the lodges…
My Rwandan friends confirm this!
For our future trips, we will do things differently.
(automatic translation from French)
SD
The tour operator was making followup son our each move and was so caring.
Safari shore vacations are timely and true to their words " eventually everything was easy from planning, departure and arrivals, the drives down Mara were so epic , Kevin was making follow ups on our each move, I highly recommend and will again go back for another safari.
LU
35-50 years of age | Experience level: 2-5 safaris
Reliable. Great driver/guide. I would ha appreciated a bit more info on hotel selection before
Reliable. Very good guide, focused on making the most out of the safari. I would have appreciated a bit more of info on the different hotel options, maybe I should have asked more. Good experience
EG
35-50 years of age | Experience level: first safari
Omar was an amazing story teller and so punctual
They were very keen to present the best experience Mary was very helpful with the reservation and staff. The Tarangerie part was messed because of rain and the tour guide was not so professional like the Omar in Ngrongora.
TG
50-65 years of age | Experience level: 2-5 safaris
Superb Guide and Game Drives
We were two friends on a private safari with Meru Slopes Tours. The game drives were superb and we saw 4 of the Big 5.
Beyond the animals, our guide Patrick was the highlight of the trip. He was very professional, anticipated our needs and listened carefully to us. He was responsible, respectful and helpful, with a good sense of humour while remaining very discreet. He could answer every question about the animals we met, including the birds, and he even had books to complete his explanations. If we use Meru Slopes again, it will be for him.
However, the accommodation advice was disappointing. We chose this company after reading its reviews and trusted it as a professional agency, but one of the lodges proposed was below standard. Our request to change it was first declined without any alternative being offered. The payment of the balance was also complicated: we were asked to meet in person and wasted 30mn on a parking lot as none of the payment methods suggested worked. We finally paid online which we could have done from the hotel as for the 1st payment.
To be fair, the operator acknowledged the mistake, apologized, and offered us the last night at Mount Meru Hotel in Arusha, which we gladly accepted. We recommend this company for its guide and its game drives, but advise future clients to check the accommodation carefully before booking.
50-65 years of age | Experience level: 2-5 safaris
Amazing gorillas
My trip to Rwanda was an unforgettable experience, with the highlight undoubtedly being the opportunity to see the mountain gorillas in their natural habitat. It was truly amazing and something I will remember for the rest of my life.
Rwanda is a beautiful country, with stunning scenery and so much to discover. Martin, my driver and guide, was absolutely brilliant. He was cheerful and supportive with brilliant driving skills which made me feel safe. He joined in with some activities as I was a solo traveller. His knowledge of the country, its history, culture and people was exceptional, and he was always happy to share his knowledge along the way. He really added to my experience and helped me gain a much deeper appreciation of Rwanda. My trip would not have been the same without him.
The hotels and lodges were excellent, offering lovely accommodation throughout the trip. However, I was surprised by how few other guests there were at many of the properties.
My main disappointment was that I had booked a trip expecting to travel with other guests, but ended up travelling solo after the other bookings fell through. This was disappointing, particularly as the opportunity to share such special experiences with like-minded travellers had been part of the appeal of booking a group trip. I would have appreciated being informed of the situation before arriving in Rwanda.
Despite this disappointment, Rwanda itself was wonderful, the gorillas were simply incredible, and Martin was an outstanding guide who made the trip special. It is a beautiful country that I would highly recommend visiting.
FR
20-35 years of age | Experience level: first safari
Amazing morning
We had a great safari experience! The only downside was that the tour was shorter than expected.
Otherwise, the place is absolutely amazing, and our driver, Martin, was fantastic! He was friendly, helpful, and made the experience even more enjoyable.
Overall, a wonderful experience that we would definitely recommend!
50-65 years of age | Experience level: 2-5 safaris
Loyal and time conscious
Good car for the rough roads, time-conscious and very loyal driver. Had respect for his clients.