PR
35-50 years of age | Experience level: first safari
Beautiful experience
Beautiful in morning was very nice the weather but in afternoon was very hot, you can brough your shorts. We see Elephants, zebras, hippopotamus, rhinos and far away a cheetah.
IN
35-50 years of age | Experience level: 2-5 safaris
Access to Amazing Africa
This is the second time I have used Safari 365. The first was for a trip to South Africa in 2018 (fantastic trip) and this summer to the Masai Mara, another wonderful experience.
50-65 years of age | Experience level: first safari
We had a very enjoyable 5 day safari
It was well organised from the beginning
Reservations Sales team and then a smooth handover to the coordinator
Safari driver was good as well
It certainly was very expensive and the one thing that we didn’t like is the high expectations from your company to give the drivers a tip of more then 100 USD per day for a family of four
Nowhere else in the world does that exist
Aren’t you paying them enough when your company is already charging a lot for the actual Safari ??
CA
Be sure You Bring New US Currency If You Are Paying Your Balance To Shian Tours In Cash
Albert was our guide through Shian Tours and he was the consummate professional, incredibly well versed in all of the places he brought is, sharing relevant facts and personal anecdotes, all laced with humour. He was prompt and prepared for each of our days and both flexible and attentive in considering our needs and preferences. We would give him 5 stars!!
As far as the Shian Team goes we worked primarily with Jackie and only occasionally with Jane. Although they were both professional and responsive, Jackie neglected to inform us of a very significant piece of information involving the fact that any US dollars dated prior to 2017 or having any marks or tears are considered illegal tender in Kenya. She texted us this information while we were boarding in Frankfurt for our second flight on our way to Nairobi. Impossible for us to do anything about it at that point. Upon arrival in Nairobi at our meeting with her she informed us that 700 USD of payment was unusable and that we would have to come up with it again. She was unwilling to eat the cost within the company, or to share the cost of the mistake, she insisted on dumping it fully on us. As Canadians it involved yet another transaction changing our money to American, again at a cost to us. This should have been something she told us well ahead of time when we were still in Canada and could have easily been appropriately prepared. It was a debacle. We had to come up with our own solution as she handed us the “old” currency and threatened to cancel our safari. At one point she messaged and told us to use that $700 as our gate entrance fee yet she told us noone would accept it only at a great loss to us. Seemed like a 4 hour drive to find they would not take our money was a risk she wanted us to take. There were other instances of misinformation, but that being said, our hotels were booked, transportation mostly on time and communication available throughout our trip.
She came and presented us with a Shuka and wanted a photo op in front of the Shian Tour marked vehicle which we obliged her. She also upgraded us to 2 inclusive breakfasts before all the problems even started. , A big shout out to the Hilton Garden Inn near the airport in Nairobi. Again 5 star! They took fabulous care of us in all ways possible; transportation, flexible check-in and check-out, great rooms, tasty food and warm, welcoming staff. We believe we received good value for what we paid.
Can’t wrap this up without once again saying Albert is an exceptional guide. Ask for him!!!!
Experience level: first safari
2 good safaris with excellent guides
We went on two safaris with Rawson.
First was with Clever at Addo Elephant Park. This tour was very good and Clever our guide was very friendly. Clever located different animals for us to view and had great knowledge about all of them.
The second was a two night stay at Rhino Post Lodge in the Kruger National Park. The guide Fabian was also friendly and worked hard to find different wildlife exoeriences for us. The lodge was lovely, the staff were friendly andcthe food excellent.
20-35 years of age | Experience level: over 5 safaris
Safari Link Hoedspruit to Johannesburg
Tiyani, very nice. Bus Reliable, clean. Leg room could be better
DE
65+ years of age | Experience level: first safari
Perfect organisation with some room for improvement
We booked the 4 day tour from Germany, our special wishes were uncomplicatedly fullfilled. The driver picked us up in time at the hotel in Nairobi, but this guy unfortunately was very uncommunicative. So we decided to contact the tour operator for another guide. Kenya Bush Expeditions reacted immideately and sent us another guide the next morning. Steven was such a good guide and explained a lot about animals and culture.
One star reduction because of the first driver and the fact that we had to pay 50$ surcharge for paying by Card.
EG
35-50 years of age | Experience level: 2-5 safaris
Tmno was so nice and funny
Excellent tout we manged to see 3 from the big five ..our tour guode tmna was so nice and funny ..higly recommended
50-65 years of age | Experience level: first safari
The safari tours were an incredible experience and highlight of our vacation!
We booked a 3 day luxury tour from Johannesburg to Krueger National Park in October for our anniversary. Booking was easy using email and WhatsApp to communicate with Knap Tours.
The first day starts with about a 6 hour drive from Johannesburg airport to the destination riding in a van.
The "luxury" was because we chose to stay at a hotel, which was the Radisson. We were thrilled with that decision. The hotel was very nice, with two fabulous pools and great mountain views. The package included buffet style meals and our room was spacious and had air conditioning, which was appreciated. Highly recommend if you prioritize comfort.
We had a late afternoon tour once we arrived. It was booked for 14:10 but there were multiple safari jeeps and the drivers made no attempt to engage or announce their arrival, even though we were standing & waiting. We had to contact Knap Tours to figure out if our guides were even there and then had to go around asking the different drivers if they were for our tour. Once we finally connected with the appropriate car (30 min later), it was a smooth experience. The guides were nice and did a great job spotting and finding animals for us to view. Getting to enjoy the sunset in the park was beautiful. On our way back to the hotel, I had to reach out to Knap Tours to request the schedule for the following day which was promptly received.
The full day was absolutely fantastic!! Our guide was great, and we saw so many different animals. It was incredible!! On the way back to the hotel, I had to reach out to Knap Tours to request the schedule for the following day which was promptly received.
The last day was a morning tour. The park we went to was very sparse, and we didn't see anything in the first hour of driving. Even after it was a single elephant, a single giraffe, and old water buffalo. I don't know how, but near the end we did see a small family of lions which saved the tour from being uneventful.
We took a similar van back to Johannesburg. We were told the wrong departure time so the group was a bit frustrated that they were waiting for us. The drive was irritating due to two rude individuals who treated the van as their personal party being loud, taking phone calls on speaker, watching reels without headphones, singing, etc. while everyone else was trying to relax from the early morning start times. I wish the driver would have made an announcement at the first rest stop about respecting everyone in the van and keeping noise to a respectable level. Obviously, Knap Tours cannot control the behavior of others but setting some expectations might have helped.
NZ
20-35 years of age | Experience level: first safari
Great energy from everyone.
We booked two tours through Life Journey.
1. Mt Kilimanjaro (10/10)
2. Safari (8.5/10)
The porters and guides were incredible during our 6-day Machame climb on kili. Shout out to Sadam, Phili and Juma. Great food from chef and surprised at the comfort.
The safari was great but more disorganized. Iternary changes happened frequently and some things were not promised as read. For example drinking water availability is not 24/7 but only in Safari car. The sightseeing was great itself of national parks. Safari boxed lunch food arguably were not as good as Kili food surprisingly.