CA
50-65 years of age | Experience level: first safari
John Mwangi is efficient and punctual. He gets us into good spots to take photos
From booking to the end of the tour, the experience with Axis Africa has been great. They are responsive to our enquires and helpful in making arrangements.
50-65 years of age | Experience level: first safari
Our guide Mike was Five Stars. He was knowledgeable, personable and professional. Highly recommend.
We booked the 10-Day Private Luxury Beach and Night Game drive Safari. Mike, our guide is the Big 6. We looked forward to seeing him as much as The Big 5. We learned a lot about the animals, major landmarks and the terrain.
I am well traveled and this was definitely the trip of a lifetime. Excellent value for the experience. The accommodations were above average. Special thanks to Ngorongoro Serena Safari, Mt Meru hotel, Friends Migration Camp
Lodge for the EXCELLENT meals. I highly recommended this tour and Mike.
We have only completed the safari portion of the trip. We are only on day 6. We fly out to Zanzibar on tomorrow.
I give 5 stars to Mike and the entire safari experience. Unfortunately, we received a contract that explicitly stated all drinks, except alcoholic beverages were covered. When we got to the second accommodation, we were advised that we had to pay for non alcoholic drinks. It wasn’t until I brought this up to Unveiled, received pushback despite the contract and paying for drinks on the second day, that the matter resolved. This significant oversight is why I gave 4 stars for the overall rating.
CA
20-35 years of age | Experience level: first safari
Responsive, Communicative & Reliable
called Agnes last minute for a family trip to Maasai Mara. Not only was she responsive, she also was flexible when I asked for changes to our itinerary and took her time to answer my questions. We went for a 2-days and 1-night stay in Massai Mara. While it was a short trip, the experience was still top notch.
From the pickup experience from home with Agnes & Simon, to the trip, flight, safari and camp and final drop off, it was all an amazing experience.
The tour guide - Kennedy was very dedicated to making sure we saw a wide variety wildlife while checking in through out to ensure our stay at the camp was going well. It was more than we imagined going into the experience.
The camp itself was so beautiful, again beyond what we expected. From the staff, to the room to the food, all such an amazing experience for my family.
While this was a last minute trip, it definitely made our time in Kenya even more memorable. I’m thankful to Agnes for putting the itinerary together with amazing partners that made our stay beautiful.
TR
20-35 years of age | Experience level: first safari
Gerard was an excellent guide and driver who made our Suricata Safari an unforgettable experience.
Our safari with Suricata Safari was made truly exceptional by our guide and driver, Gerard. He was knowledgeable, professional, friendly, and had an incredible ability to spot wildlife that we would never have seen on our own. He always made us feel safe, answered every question with enthusiasm, and ensured we had the best possible experience throughout the trip. Gerard is a real asset to the company, and I would highly recommend requesting him if you book a safari.
That said, there were two aspects of the overall experience that were disappointing. First, the company applies a 5% surcharge for card payments, which was not clearly communicated upfront and felt like an unnecessary hidden cost. Greater transparency about payment fees would improve the customer experience.
Second, the pre-safari stay at SG Hotels in Arusha did not meet the standard we expected. The hotel felt dated, and the rooms and overall hospitality environment were old and uncomfortable. Given the otherwise premium safari experience, choosing a better partner hotel would make a significant difference.
Another drawback was that the company mixed mid-range and camping guests in the same safari vehicle, resulting in unnecessary delays and logistical inefficiencies at nearly every stop as different accommodation drop-offs and pick-ups had to be coordinated. This seemed like an issue with other company vehicles and needs to be corrected!
Overall, the safari itself was fantastic thanks to Gerard, but improving payment transparency and upgrading the accommodation in Arusha would make the experience even better.
NO
20-35 years of age | Experience level: first safari
Kind
I had a good experience, they have cars to take where you want and good service. All around my experience was good
CN
Great value safari with a few unexpected challenges
This agency offers fair pricing and managed to book our favourite lodges unavailable via other agents. Pre-trip replies were timely and helpful.
We met a few hiccups on safari: our vehicle had two mechanical faults causing delays, with long seven-hour drives between locations. Binoculars we expected were not provided, and wildlife sightings mostly relied on following other vehicles.
Our guide Anthony was lovely, knowledgeable about animals and Kenya, and great to talk to. A small wish: a slightly quicker driving pace for transfers.
Overall a budget-friendly pick. Do keep an open mind for unexpected safari situations. The team were helpful, and Anthony fixed the vehicle to get our trip back on track.
JP
20-35 years of age | Experience level: 2-5 safaris
The price is reasonable.
The company itself does not provide safari, but is an intermediary, so I think the quality of the tour will change depending on the guide.
The guide was a kind person, but I didn't know the departure time or details for the next day, and I learned about it for the first time after I asked other participants.
He guided me by car to see the animals, but there was no explanation about the animals and he was just driving.
I was able to book at a relatively reasonable price, but I can't guarantee the quality of the guide, so I need to be aware of it. However, I don't think there is much difference in the number or types of animals that can be seen in any guide.
It can't be helped, but it was cramped because the tour was full of 8 people. Some luggage must be placed on the car, and there is a high possibility that it will get dirty with sand.
I wasn't very satisfied with the guide, so I didn't plan to pay tip, but I paid a little because I was billed.
IT
35-50 years of age | Experience level: first safari
Good
Interesting. Expecially the Ngorongoro experience.
We have seen all the big 5!
The budget Camping of Serengeti was neglected and needed a refresh but the one in Ngorongoro was good.
ES
20-35 years of age | Experience level: first safari
Unforgetable and amazing experience
Before starting our trip the attention was great answering very fast to our questions and doubts. But the first day of our trip the driver was late (almost two hours) delaying our safari trip, reducing our time in Tarangire Park. Moreover, the rest of our group (it was a shared tour) had other accomodations so we have lost time in pick up and drop off. We would like to highlight the amazing experience we had with our safari guide, Brighton, who was an excellent guide achieving to watch the big 5 and other animals, doing his best to get it. He has always tried to help us and he was very kind with us. We recommend strongly doing your safari with him because you will live an unique experience.
20-35 years of age | Experience level: 2-5 safaris
Unforgettable Safari with Pascal
We had the most amazing time with Suircata Safari especially with our guide Pascal.
His knowledge not only on all the different animals but about his country and the people were brilliant.
Pascal was very informative, welcoming, funny and overall had a great character. Pascal made us feel welcome and really made the experience of our first Safari that much better. We were only with him for 2 of our game drives as the company changed the schedule which is such a shame but we are very grateful for the experience with him.
Every game drive we did there was no rush, he made sure we got the best photo shots and made the most out of our family Safari experience.
I would highly recommend Suricata Safari, if you are getting Pascal as your guide you are in for an amazing experience.
Suricata boma lodge was also brilliant, the staff were so friendly. All the food included was high quality and delicious, even for my fussy teenage brother he enjoyed it! The lodges are beautiful and really heightened our safari expierence but with a touch of luxury.
There is a couple of things that lets the safari down. The communication was poor prior to arriving, I had no one ask for airport pick up details and I had to chase this myself. The airport hotel was also horrendous. The electrics were hanging off the wall which gave me an electric shock when I tried to turn the light on and cockroaches in the room, it smelt of damp with not even amenities provided, one towel between 2 of us. Also the person who came to meet us at the airport hotel prior to the safari gave us the wrong information.
I feel this is minor and would not effect booking with Suricata Safari again! I can only hope one day I can return and do this once in a lift time experience again.
