65+ years of age | Experience level: over 5 safaris
This tour operator cannot be trusted!
I had travelled 6 times with Right Choice since 2021 and always had exceptional service. However, on our trip in November 2025, my companion was asked by the owner if she would pay for Amboseli park fees as he had been unwell and it was Sunday! As I trusted him completely, I assured her that he would pay her back the following day as he promised. This did not happen! No reimbursement has been forthcoming and my companion is owed the equivalent of £490. Also, we had paid for 3 internal flights but only 1 materialised. Two were "unavailable" so we had to travel by road. We are now owed refunds for the flights we didn't have but, unsurprisingly after our experience with the park fees, no money has been received and now our emails are being ignored. What shabby treatment of a loyal regular client by retaining a significant sum of money to which Right Choice's owner is not entitled.
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IL
20-35 years of age | Experience level: over 5 safaris
Worst experience I've ever had with a tour operator
I traveled with John in August 2025 on a classic eight-day safari trip.
The trip involved serious organizational failures, but most importantly, I am still waiting – five months later – for the return of several thousand dollars that were paid twice and never refunded.
This was neither my first nor my second time in Tanzania, and I am very familiar with how such trips are supposed to be run. At first, John made a pleasant impression and responded quickly to messages, which is why I chose to hire his services. However, already at the very beginning of the trip, he made an utterly unreasonable number of mistakes – mistakes that should not happen even over ten trips. He failed to book some of the hotels, made pricing errors, booked the wrong room types, booked different hotels than those we had agreed upon, and even got reservation dates wrong.
Throughout the entire trip, there was a constant feeling of a complete lack of transparency, as if John was repeatedly trying to mislead me. Even when he came to my hotel in person to try to resolve the issues, it did not help, and the situation only became more frustrating.
All of this is very serious, but the most troubling issue occurred when John asked me to pay again for flights from the Serengeti to Zanzibar – an amount of roughly $3,000 – even though I had already paid him for these flights in advance. He claimed that his bank was giving him problems and promised that the money would be returned to me within a few days.
Five months have now passed. During this entire time, John has not denied that he owes me the money. Instead, he repeatedly promises – almost every week – that he will return it, only to postpone or disappear at the moment he is supposed to pay. This is not a financial dispute or disagreement over services; it is a case of money that was clearly paid twice and never returned.
I waited until now in the hope that the issue would be resolved and deliberately refrained from writing a review, despite the fact that the overall experience alone justified a negative one. Unfortunately, I have now given up and am publishing this review.
I am currently considering filing a formal complaint against John with the relevant authorities so that his license can be revoked.
Anyone reading this review who has made it this far – I strongly recommend staying away from John and not booking anything through him.
20-35 years of age | Experience level: 2-5 safaris
Avoid
I relied on the operator for a horse safari in Arusha National Park. Unfortunately, the operator did not take any step towards actually organising it. On the day, there were no horses ready for us. The operator insisted we would have to pay a high additional amount for the horses, despite all fees and transportations being explicitely included in the bill we already paid. After suggesting to substitute the horse safari with a walking safari, he as well asked us to bear the extra costs of the walking permit, despite the fees being covered by the tour proposal and the disaster with the horses. In all of this, the operator maintaned an extremely unapologetic and at times aggressive attitude, which felt very out of place considering the terrible organisation. AVOID
35-50 years of age | Experience level: 2-5 safaris
Completely dishonest tour - took our money and canceled 1 day before flight began
I recommend you avoid Dream Africa tours at all costs. They are very thorough and precise in building trust. I booked a tour with them, they were kind and responsive and we had written agreements in place stating they would fully refund the tour if for whatever reason it didn’t happen.
Then, less than 48 hours before we boarded our international flight to Kenya, they sent an email saying they needed to cancel, without any reason disclosed. When we pressed for information and for a refund, they said they were in a dispute with the Kenyan tax department, and they would refund 100% of the money by November 1 2025 at the latest.
Instead, they have stopped responding to us, we’ve confirmed independently that there is no record of any tax dispute with the company, and they are launching new tour offerings across platforms.
Please avoid Dream Africa tours, as they are targeting international travelers while still not refunding any of the thousands of dollars they took from us.
50-65 years of age | Experience level: first safari
Poor Service
We have been to many countries around the world, We never experienced such a bad service from any tour group. One of the worst experiences. I am completely disappointed and regret that we choose this company over others based on the reviews. True feedback is this is a rip off company who only cared about getting 100% of the money two weeks prior & after that here was no communication, I had to call them 3 times to get the information for the start day. There after not a single time they checked on us or with us if everything was going well. If there are any issues or concerns. Nothing at all until the program was over we received email the next day. They plan of providing dinner and breakfast was processed or pre-prepared food and the tour guide/driver was going to prepare dinner at unhygienic conditions. We refused to take anything from the guide. The company never bothered to check why we refused to take anything. We spent additional money for our breakfast & dinners. The tour company profited 60% of the total costs. They charged us 5 star pricing and provided 2 star.
Our friends who wanted to travel to Safaris this year were planning to go with the same group. Now we advised them not to. Only good part of the safari was the guide Daisaon who was very helpful.
65+ years of age | Experience level: first safari
Dishonest company
You risk ruining a lifetime trip to Kenya and thousands of dollars if you book your trip with Mwanje at Image Travel. We paid him over 14000 usd for a fly in fly out trip to Amboselli and Sand River. Everything seems fine at first, good communication and very informative until we made the final payment. After that, communication became bare minimum. We were already in Nairobi before he finally informed us of our bush flights. That was the only thing he paid for out of the 14000 usd. The two accommodations were not paid prior to our check-in and either were the park fees. Communications with him by the hotel staff and us were unresponsive. In order to leave, we had to pay the hotel over again. I was in tears practically the whole trip. But the kindness of the Kenyans at the hotels were amazing. Even without confirmation of payment, they still took us on game drives outside of the parks. I will never forget their generosity. They are wonderful people and Mwanje is not fit to be among them. He is a thief. We reported all to the tourism police and tourist associations. We sent several communications requesting refund to no avail. We are still following up with authorities. So so many good travel agents to Kenya. Be wise and choose a different one or risk your vacation.
IT
35-50 years of age | Experience level: 2-5 safaris
Not the experience I expected.
During the trip, we encountered a rather serious car breakdown. Our driver sent us to the planned lodge with another company, and we lost our entrance to Ngoro Ngoro Park for that evening.
Although we had paid for the park entrance, we were not reimbursed, and above all, our driver and the person who helped us organise the trip not contact us with a phone call or a simple WhatsApp message to tell us how we would be organised the following day. We didn't know if and when the car would be repaired, and we received no information from either of them, even though I contacted them several times to ask for information. They repeat that they will let us know. But no news, till the following morning when driver literally knocked on our door at 6 a.m. while we were sleeping.
He came to pick us up saying he was very tired, and although I fully understand the difficult night he had, I expect the company to send someone else if the driver feels, rightly, tired.
In the end, after we lost our ticket, even though we had paid for it, and received no explanation from the company, the driver asked us for a tip, which would have been perfectly acceptable if he hadn't asked for a specific amount per person per day. It was basically a fee.
I thought it would be useful to talk to Wilberth on the phone and explain that communication with customers is important, especially after entrusting our trip to their company. After a round of explanations, the organizer blocked me on WhatsApp.
I don't think I would ever recommend this company, where the human aspect is completely overshadowed by money.
For me, these aspects are very important. When I travel, I want to be informed about what is happening around me. I don't want to be treated like a piece of luggage.
IT
50-65 years of age | Experience level: first safari
Very disappointing. Not recommended.
Never saw the Serengeti despite having paid for it and being scheduled. Unfortunately, it was New Year's Eve and the guides were in a rush to celebrate. The facilities were inadequate, and in the end, they even stole our luggage. The worst of the worst.
(automatic translation from Italian)
65+ years of age | Experience level: 2-5 safaris
Good communication
Unable to review for 2026 trip
We place a booking with this company about 18 months from intended travel. Told that deposit would be held in trust till Dec 2025 and refundable.
Booking contracts were submitted.
Carefully read section on NON REFURDABLE deposit.
Unfortunately we had to cancel approximately 11months from trip because of extreme medical issue and the person has in fact passed.
The booking was for group of 5. Almost $10000 was kept. A limited amount was refunded.
However, they stated that they needed to cover fees for cancelled land content. I check the Web site of accommodation and several had a no cancellation fee this far from stay.
When asked for proof of cost they refused to justify this extreme amount.
Yes they need to be paid for preparation of tour, believe this to be extreme.
Travel insurance not taken out at time because of being more than 12 months from trip and told to take out insurance once flights were booked.
ES
20-35 years of age | Experience level: first safari
Horrible, be careful, it doesn't deliver the service you pay for.
Be careful, they don't provide the services you pay for. The conditions we paid for were not what they offered us once we were there. The water service, supposedly free, was a lie; they made us pay for it after the experience was over. The vehicle for the safari was completely different from the one you see in the pictures before we paid for the safari (the condition of the vehicle left much to be desired, and the one we booked was closed on the sides and open on top, and at no point did they provide us with what we paid for). You pay for a guide, and in our case, he didn't speak to us at all during the entire trip, nor did he offer us water all day (when, in theory, you're paying for a guide and for water during the trip). The only time he spoke to us more fluently was at the end of the safari to tell us his name and show us a QR code to rate him, in an aggressive way, as if we absolutely had to give him a good rating. On our first day visiting the Maasai village, we waited for over an hour, and when we finally arrived, they didn't even apologize. The food service was very poor; when we arrived for lunch, we were given a sandwich... They always under-served us. And they offered no solution. We want to claim a refund, but they haven't responded to any of our messages. We will not recommend Kihindo Tours to anyone we know.
