DE
35-50 years of age | Experience level: first safari
Unreliable
I booked a one-day safari tour for 25 October, but unfortunately had to cancel it because my wife became pregnant. I had to chase them for months to get my refund. Only after I threatened several times to take legal action was part of the amount refunded – and even then, via Western Union, which incurred additional fees. The rest has still not been refunded to this day! The provider claims it’s down to taxes and so on! What am I supposed to be paying tax on if I never actually used the service? I would never book with this provider again. It was quite a headache trying to communicate with them.
20-35 years of age | Experience level: first safari
Poor value and doesn't take responsibility for anything
Our guide to the Victoria falls area was of poor quality in general. She barely provided any guiding and just drove us around. One thing that really stuck out to me was when we pre booked dinner at the Lookout Cafe through the company. Only after we got there we realized they booked us after Sunset when it was pitch black outside with no visible view!
The places is called the Lookout Cafe, the whole point is to eat with a view. The brochure they gave us focused on the view. We were very much looking forward to it. There was not enough time to rebook us at any other point during our trip. The response we got was laughable. They didn't take any responsibility and tried to blame us for not looking up the sunset time ahead!? As a tour organizer it is your basic responsibility to check these things when you make a booking on behalf of a client. Then they just said the local guide booked it and didn't realize. Again, as the organizer it is your sole responsibility to make sure things are booked appropriately. Darren offered absolutely no resolution and got snarky when we brought it up.
IE
50-65 years of age | Experience level: first safari
Not very friendly or understanding at all.....
I was quoted an absolutely ridiculous price, more than half than the reserves website actually stated, no difference between adult and child, and did not in slightest try and accommodate me or better the price, an absolute rip off they are....
50-65 years of age | Experience level: over 5 safaris
RIP off dishonest company
Save your money and book else where. Charlatans all nice and responsive before you travel. Than it all goes wrong!! We booked chimpanzees in kibale park instead we were taken to Kyamburu. This with less the half the cost of what we paid for. Our 2nd hotel was cancelled without any warning. Where we were at was substandard and not in the park as promised. Some USD800 difference in cost. Lies about water as we called the hotel. Our driver had received our itinerary 2 weeks prior to our arrival. We were always booked in the sub standard hotel and was never informed until we arrived at the wrong hotel. I think he thought we would not notice. We were supposed to go to ischika this didnt happen. They will sell you one itinerary than completely change it. Please look elsewhere and read reviews from other websites. I managed to find plenty of negative reviews once I researched properly. I have noticed quite a few of the bad reviews have disappeared. Uganda is a beautiful country please DO NOT book through beyond travel. I have included many screen shots as I have noticed the owner responds to reviews with lies. The difference in what we paid for and what we got is some USD2000 difference
CH
65+ years of age | Experience level: first safari
Splendid, SPLENDIDE!!!!
Splendid safaris with excellent guides. Wonderful people. I will never forget this adventure…
50-65 years of age | Experience level: first safari
Unfortunately the tour operator Gems of Africa went into Liquidation giving us only two days notice
Dream of taking our family of 6 on safari ruined as Tour Operator Gems of Africa went into liquidation without fully paying the Safari Reserve despite us paying the final balance to them two months in advance. Unfortunately this only came to light two days prior to us due to going on the Safari when we were notified by the Liquidator that our booking ha been cancelled. Need to be vary and next time would look to book directly.
NL
50-65 years of age | Experience level: first safari
Not given where you paid for
Still waiting for a refund as we did not get what we paid for the first 2 days of our booked safari. Such a shame as they where doing there best.
NL
20-35 years of age | Experience level: 2-5 safaris
Exceptional tracker, zero hospitality, think twice before booking
We completed two game drives (morning and afternoon, approximately 3.5 hours each) with guide Leone at Pridelands Private Reserve, Kruger Park.
Leone demonstrated strong technical knowledge of South African wildlife and tracking. From a purely observational standpoint, she performed competently. Unfortunately, the guest experience fell significantly short of expectations. Throughout both drives, Leone made no effort to engage with us as guests, asked no questions, offered no conversation beyond the strictly necessary, and made no attempts to create any sense of hospitality or shared experience. After several failed attempts on our part to initiate dialogue, we also noticed a growing irritability in her responses to questions.
We chose to address this directly with her, which we acknowledge is unusual, but the behaviour was that notable. Her response was that we perhaps did not understand her personality. We would respectfully suggest that if social interaction is a genuine challenge, the role of safari guide requires serious reconsideration, as making guests feel welcome is at least as important as wildlife expertise. We also encourage Matumi Destinations to reflect on whether this profile is appropriate for a guest-facing position.
If your sole priority is animal sightings, Leone may suffice. If you are looking for a memorable, warm, and enriching bush experience, we would recommend requesting a different guide. We hope this review helps future guests make an informed choice.
PL
50-65 years of age | Experience level: first safari
We felt cheated, he accepted payments but did not carry out the safari.
Wild Hello Tanzania is not reliable from our experience. They defrauded and abandoned a group of 16 people on safari in Tanzania. The owner fled the hotel at dawn with all her money. She didn't pay for hotels, cars, or entrance fees to the Ngoro Ngoro and Serengeti Ndutu parks. Although they received full payment for the entire group, they didn't have the money to cover the fees. We had to pay for everything again—cars, hotel, game reserve entrance fees, meals. We had to organize everything ourselves.
They owe me nearly $20,000. They refuse to pay, cheat, and manipulate. I warn you against these people and their companies.
This case is from February 2026.
They have defrauded many people, and the police are investigating in Tanzania and Poland. They operate illegally under different names.
I'm not writing this anonymously; these are facts, not fabrications. I definitely don't recommend them. There are many other honest companies.
CL
20-35 years of age | Experience level: first safari
SURICATA SAFARI THIEVES
Tanzania is amazing. But sadly I travel with SURICATA SAFARIS. They ruined my trip.