CA
65+ years of age | Experience level: first safari
Bad experience with Greg Adventures
We were scheduled on a 3 days safari tour with Greg Adventures.
On May 19, 2026, while exiting the Ngorongoro Conservation Area, the safari vehicle suffered a mechanical failure, causing a delay of over two hours. Despite clear concerns regarding roadworthiness, the vehicle was not replaced.
Later that same day, while traveling within the Serengeti National Park, the vehicle lost control and overturned.
As a result:
Two passengers sustained significant injuries, including:
Deep lacerations requiring more than 20 stitches
Three fractured ribs and head injury
All passengers were exposed to significant risk and experienced trauma as a result of the accident
Following the accident, the driver:
Failed to assess or verify the condition of passengers
Failed to provide or offer first aid
Failed to activate timely emergency response procedures
Passengers were forced to administer emergency care themselves, including controlling severe bleeding, until rangers and ambulance services arrived approximately two hours later.
No effective use of basic safety equipment or emergency preparedness measures was observed.
These failures constitute, in our view, a serious breach of the duty of care expected of a licensed safari operator.
As a direct consequence of the incident:
The safari was terminated at the end of the first day, and services were not delivered (accommodation, meals, etc.).
Injured passengers required urgent medical treatment and were unable to continue travel. Therefore, it was not possible to travel the following day to reach an alternative accommodation.
Due to the remote location and late hour, we incurred unavoidable accommodation costs (USD $500 per room for the first night and $750 USD for the second night), in addition to medical and related expenses.
The police report contains material inaccuracies, including:
Incorrect date of the accident
Incorrect number of passengers
Mischaracterization of injuries as "minor"
Passenger statements were not collected, and the report appears to rely solely on the driver's account
These issues raise concerns regarding accuracy, transparency, and proper incident documentation.
So be aware of this incident before booking a safari tour with Greg Adventures.
CN
20-35 years of age | Experience level: first safari
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
My experience on this 8-day tour was extremely disappointing due to several major issues:
Unreasonable Itinerary & Hidden Costs: Many attractions require extra payments. For example, at Lake Naivasha, if you don't pay for the additional activities, there is absolutely nothing else to do but sit and wait. The time arrangement was completely wasted.
Forced Seat Changes & Cramped Space: Our group of 7 traveled in the same vehicle with a lot of luggage. We were originally seated in the front, but the agency suddenly added two new passengers who took our seats. We were forced to move to the back row, which was extremely cramped and uncomfortable.
Poor Customer Service & Refusal to Refund: Due to these terrible experiences, we requested to shorten the 8-day itinerary to 6 days and get a partial refund. After negotiating with the agency for half a day, they stubbornly refused to return any money.
Overall, it was a very frustrating trip. I strongly advise future travelers to be cautious when booking with this agency.
SE
Warning! Do not use Cheng Ngong Tours
From our experience, I suggest you do not book with Cheng Gong Tours!
28th of December 2025 my friend and I was going for a 6 days safari with Cheng gong tours. There had been a lot of problems prior to our departure with changing of prices to much higher prices all the time with different excuses. We finally agreed on the price and payed half through bank transfer and then we payed the rest in cash when the driver came to pick us.
The driver seemed to be intoxicated or high because he was driving fast and reckless.
This resulted in a CAR CRASH where we almost died. The car flipped on the side and slided several hundreds of meters before it stopped. I was severely injured and my friend was hurt too. There was no ambulance and no police that came to help but we had help from other safari companies to get out of the vehicle.
This is when the problems started for real.
The company CHENG GONG TOURS REFUSED TO PAY OUR MONEY BACK even though we almost died. They have been lying and betraying us since that very day and done all they can to NOT COMPENSATE us.
I believe Cheng Gong tours is the worst company in all off Kenya. If you want to stay alive then don't book
I am still suffering from my injuries after 5 months and I have tried to be nice and I have tried to threaten them but they don’t care. I’m in the process of hiring a lawyer now and also filing a police report for endangering my life, or even premeditated murder since they sent an intoxicated driver. They stole $3100 from us and left of on the side of the road with no help at all. A private person had to take us to the hospital and then we contacted SOS International and they sent flying doctors to pick me up and fly me and my friend to Nairobi. The accident was in Narok.
Update: people are asking why we went with an intoxicated driver and why you can’t see more injuries, so here is more detail for those that don’t believe me:
He seemed fine at the start of the journey and then we noticed that he was driving to fast and we asked him to slow down and take it easy. When we came to our first stop at Narok we went to a cafe and the driver went his own way. After that he seemed less okay and started to drive really recklessly and I think he might have been smoking weed or something by then since it was very obvious that he was really reckless and he was about to go off the road and hit a lot of women and children when my friend shouted out: what are you doing? That is when he snapped to it and turned the vehicle so hard to the right side of the road that he lost control and it flipped on the left side where I was sitting so I hit the ground really hard and got very injured (internally so you can’t see it on the pictures). I broke my elbow, got a sever head trauma and dislocated my hip so it will never be okay again and also hurt my shoulder. I have constant pain since the accident.
CA
35-50 years of age | Experience level: 2-5 safaris
NOT LUXURY!!
Very disappointed with our experience so far with Asanja Africa.
We booked what was marketed as a **luxury** safari and paid CAD $8,000 per person, shared accommodation!
The first half of our itinerary has been anything but luxury and has been a horrible experience.
The accommodations provided were extremely basic and run down 1-2 star hotels, the safari vehicle was dirty and run down, and throughout the days on safari, only small bottles of water were provided. No picnic is portrayed in their marketing content , only a small box you eat in the car with rice, packaged crackers and a juice box. No coffee, tea, pop or any champagne refreshments were provided and apparently not included with asanja bookings, no blankets, or any of the premium touches that most travelers would reasonably expect on a luxury safari! Only what you would expect at a very budget safari.. here's some water and a run down vehicle.
What was even more disappointing was the response from our booking representative / apparently the owner we later find out! -- Ajay. When we raised concerns about the quality of the accommodations, vehicle, and overall experience, we were repeatedly talked down to and told to 'just wait it out and deal with it for 4 days ( HALF the week itinerary) until we reached the Serengeti Asanja camps. Our concerns were largely dismissed with responses such as “thanks for the feedback” and suggestions that we simply enjoy the second half of the trip so it's fine.
The problem is that half of our itinerary has already been completed. We did not book and pay luxury-safari prices to spend the first half of our trip on what felt like a very basic budget safari experience!!
We feel the trip itinerary and their marketing content was very misrepresented, we feel completely ripped off of thousands of dollars for the first half of the safari, and we would strongly caution future traveller's to ask very detailed questions about accommodations, vehicles, meals, and exactly what “luxury” means before booking with this company, because it was most definitely not met at all, and especially for $8000 per person!
Based on our experience so far, we do not recommend Asanja Africa.
CA
20-35 years of age | Experience level: first safari
Terrible Experience: Vehicle Breakdown, incorrect quotes/itinerary, and Completely Blocked
We booked a private safari to the Masai Mara with this operator, and it was a deeply frustrating experience from start to finish. We feel entirely let down by their lack of professionalism and broken commitments.
Horrible Communication: Before the tour, getting basic pickup and driver info was an uphill battle. We had to text multiple times and were constantly ignored or given misleading timelines until we proactively followed up.
Ruined Safari Time: The jeep they provided was old and broke down in the middle of our trip. Despite paying for a private game drive, we were forced into a group safari on day one and then wasted a half-day waiting for repairs. After travelling that far all we wanted to do was maximize our time on safari but were unable to do so due to the old and broken jeep.
Unengaged Driver: Our driver was uncommunicative and silent about the wildlife, unlike other informative guides we have experienced.
Paid for Services Denied: Our official quote explicitly included a morning game drive on the final day. When the time came, they refused to honor it, casually dismissing it as a "quote error" even though it was exactly what we paid for.
Zero Accountability: They promised to discuss compensation once we returned to Nairobi. Instead, after a single phone call where they claimed they needed an "audit," they completely blocked our number to avoid resolving the issue.
We feel we did not receive the services we paid for and were completely ghosted when we asked for a resolution. Save yourself the headache and do not book with them.
65+ years of age | Experience level: first safari
50-65 years of age | Experience level: first safari
Prepaid for tours & when cancelled would NOT provide refund nor documentation to submit to insurance
Africa Safari Concerns
Wild Horizons Zimbabwe Upon arrival, Wild Horizons Zimbabwe had no record of our reservation, causing significant confusion at the border. The driver initially dropped us at the wrong location, requiring a return trip to the correct exchange point. As a result, we lost approximately 1 hour & missed our scheduled afternoon activity. We request a full refund for this portion of the trip.
Chundu Island Our stay at Chundu Island fell below expectations:
Limited and underwhelming activities.
Repeated confusion regarding prepayment for Victoria Falls activities, despite prior confirmation.
Significant ant infestation upon arrival, resulting in multiple bites (see photos) & ants on dining utensils.
Two encounters with a bat in our room.
Unreliable hot water, allowing effectively one shower per person per stay.
Frequent boat operational issues, including collisions and a broken steering line, leading to modified excursions.
CapeTown
Dinner cruise was cancelled; we requested a full refund.
Missed opportunity to hike Table Mountain despite favorable conditions. Our requests to arrange an alternative guide were denied, causing significant disappointment.
Insurance
We purchased travel insurance through Travel Insured Intl (Crum & Forster) for $1255. Ntaba did not provide the documentation needed to submit a claim for the 4 paid activities affected by cancellations & operational mishaps. Our travel advisor, Jodi Oechsle of Krafty Travel, never submitted the claim on our behalf. We request immediate provision of the necessary documentation and clarification on why the claim was not submitted. We acknowledge and appreciate that Ntaba provided a goodwill gesture of $500 in recognition of some of the issues experienced at Chundu Island. However, this goodwill gesture did not address the four paid activities that were missed due to cancellations or operational mishaps. We request a formal response addressing each concern, along with details regarding refunds & compensation.
CA
65+ years of age | Experience level: first safari
Bad bad experience with Greg Adventures
We were scheduled for a 3 day safari with Greg Adventures but at the end of the first day, the vehicle we were in filed on its side and two of the 6 passengers were injured and needed stitches. The driver never helps in any way. He was too interested to erase the name of Greg Adventures from the side of the vehicle. In addition Greg adventures denies any responsibility. This outfit is unreliable and should not be trusted if anything should happen during your safari.
65+ years of age | Experience level: over 5 safaris
ghosted us
we were booked for a gorilla trek and golden monkey trek. We had to cancel coming to Uganda and Rwanda. We emailed asking for a full refund, sent a couple of follow-ups- no response.
slimy organization
35-50 years of age | Experience level: 2-5 safaris
Bored, entitled staff members, lack of transparency and shorter tour than I was led to believe
Very dishonest company - I paid for a 2 day, 1 night tour and my tour took less than 24 hours!! Before paying I wanted them to confirm in writing my pick up time and drop off time and they purposefully avoided answering the question. Now I know why!