AE
35-50 years of age | Experience level: first safari
Stress, Anxiety
#Update# we received our refund $300 after just a 3 days!
Sad to say that we were also forced or more like a threatening to pay for the park entrance. All were of course had been paid in advance. NWKS caused us alot of anxiety by delaying the air ticket payment from Masai Mara to Nairobi.
We are now waiting for the refund for the park entrance fee.
IL
20-35 years of age | Experience level: first safari
The company and the manager were completely unreachable throughout the trip
We want to share a negative review about the company and guide we were with over the past week and a half.
We booked with Team Guide Africa (T.G.A) through Michael, the manager.
We closed a deal for 5 days of safari + 3 days of tours in the Arusha and Moshi area, including kosher accommodation and food.
In short:
During the safari, Michael himself was with us for 2 days. On one of those days he was mostly on the phone and didn’t really guide us.
We had to arrange the food ourselves throughout the entire trip.
After the safari we were on our own for Friday and Saturday. The company was completely unavailable and didn’t reply to our messages about the plan for Sunday and onward.
On Sunday they arrived 3 hours late with a "guide" who told us he wasn’t actually a guide and spent the ride working on his laptop. We only did a 2-hour activity instead of a full day.
That night we stayed in a completely different place than what we booked, and there was literally no water in the shower. When we raised this, he told us we were being "spoiled".
Day 2 went fine. We went to a hotel in Arusha, and on Tuesday morning we got a call from reception saying we needed to pay for the hotel because the company hadn’t settled the bill.
Right after that, the guide showed up alone with no car and no driver and expected us to figure it out. Of course he kept saying "the driver is on his way" - we waited almost 2 hours.
We called Michael and he just hung up on us and left us there with a $220 hotel debt to pay.
To sum up:
We came to this company and this guy through recommendations and it seems other people had a good experience with him. But if someone behaves like this even once, they’ll probably do it again.
Please be careful.
CH
50-65 years of age | Experience level: first safari
Broken Promises and Unreliable Vehicles
We booked a 9-day family safari in Tanzania with African Scenic Safaris for a party of four, and unfortunately, it turned into a deeply frustrating experience. I strongly advise future travelers to look elsewhere.
Our problems began on day one:
Subpar Vehicle Condition: The jeep provided was in terrible shape. The interior was dirty, smelled bad, the refrigerator did not work, and there was no air conditioning. We initially let this slide, assuming it was just standard for rugged safari conditions.
Major Breakdown & Lying: After a few days, the jeep completely broke down due to a failed suspension and cardanic joint. When we requested a replacement, we were subjected to endless deception. Over a span of more than 24 hours, the company promised us a new vehicle at least four times—each time flat-out lying by claiming it would arrive in "a few hours." We were left stranded and waiting instead of enjoying our vacation, and only received the replacement jeep for the very tail end of our trip.
Unprofessional Departure: To top it all off, on our final day, the driver scheduled to take us to the airport arrived 45 minutes late and didn't even bother to offer an apology for the delay.
A safari is a major investment of both time and money, and basic reliability, honesty, and safety should be guaranteed. African Scenic Safaris failed on all fronts. Avoid this company.
35-50 years of age | Experience level: first safari
My experience with Kaky Travel has been nothing short of appalling.
My experience with Kaky Travel has been nothing short of appalling.
What started as a professional engagement ended with an outstanding payment dispute, unsupported allegations being thrown at me, and, rather than having the decency to sit down and resolve the matter professionally, Peter chose the easiest route available to him: block me across platforms.
That tells you quite a lot about how this business handles difficult conversations.
I have no problem with someone deciding not to continue working with me. Businesses and relationships don't always work out. What I find unacceptable is refusing to honour payment for work already completed, then attempting to shift the conversation by making allegations that have not been substantiated, and finally blocking the person asking for accountability.
A business can advertise beautiful destinations, luxury experiences and unforgettable adventures, but none of that means much if basic professionalism disappears the moment there is a disagreement.
My experience with Kaky Travel has left me with one very simple conclusion: Choose your travel partner carefully, and pay attention to how they treat people when things don't go according to plan.
I would not recommend Kaky Travel based on my experience.
AE
35-50 years of age | Experience level: first safari
Stress, anxiety
Sad to say that we were also forced or more like a threatening to pay for the park entrance. All were of course had been paid in advance. NWKS caused us alot of anxiety by delaying the air ticket payment from Masai Mara to Nairobi.
We are now waiting for the refund for the park entrance fee.
35-50 years of age | Experience level: 2-5 safaris
Worst safari I had.
It was horrible and wasted money for crazy trip. Will never choose this ever again.
35-50 years of age | Experience level: first safari
Avoid
I booked a great migration 3 night 4 days Masai Mara safari with Abbey of Lush African Safaris 15 months ago, paid $4700 in full 8 months ago. It is for my 50th birthday and our honeymoon.
Today, 7 days prior to travel, I’ve received an email from a lawyer in Uganda stating a 3rd party has disappeared with some of the money we have paid.
We have 4 options.
1-proceed with the original safari but pay an additional $3500
2-reschedule at no extra cost. Obviously not an option as we have international flights and a add on in Zanzibar booked
3-use an alternative tour operator at our own cost
4-request a refund but it states they are putting the company into bankruptcy so this process may involve delays
All options are unacceptable. Also as they haven’t actually filed for bankruptcy we can’t claim on our travel insurance. So we have lost £3500 and it’s ruined our honeymoon
CA
35-50 years of age | Experience level: first safari
Dishonest company
Should be called "Wrong choice".
Sketchy from the very first day where our driver asked us to pay the tickets for Mara because his boss "couldn't book the tickets online". Our 12 day safari was cut short after barely 2 days (the driver had no money for gas, the hotels weren't booked etc...). Had to spend the rest of our trip in Kenya at the police station to try to get these people arrested.
UY
35-50 years of age | Experience level: first safari
I do not recommend them. They don't have a proper structure
I do not recommend them. We had several issues with our accommodation, and they never responded or provided any help.
They put us in a different group with a different guide every day, making the whole experience disorganized and confusing.
SECURITY: The Land Rovers they use are very old and poorly maintained, which raised serious safety concerns.
The food wasn't good either.
BE
Unreliable and Left Me Stranded
I booked a 6‑day safari tour to Kruger and Mozambique with this company, and they never showed up for the pickup. No email, no call, no message — nothing. I was left standing alone at 6 AM at the airport, in a foreign country, with no information and no support.
They ignored every attempt to contact them: my emails, my calls, and even the messages sent through GetYourGuide. I received absolutely no communication or explanation.
Because of their negligence, I had to scramble to find another tour last minute, paying double the price, wasting precious time, energy, and experiencing an enormous amount of stress. As a solo traveler, this situation was not only frustrating but genuinely frightening.
This company is completely unreliable and should not be allowed to operate tours. No traveler should have to go through what I did. Avoid them at all costs.