CN
20-35 years of age | Experience level: first safari
Professional. Reliable. Thoughtful.
I started planning my solo trip with them 1.5 years ago to arrange my trip. Amazing was one of the best rates among all, also I the travel agent Anastacia has been extremely patient and fast responding, I have a hundred questions and she always reply gracefully. It gave me a lot of assurance knowing they treat my trip very seriously.
My original trip had to unfortunately be cancelled last minute due to unforeseen circumstances. Even though it is past the refund cancellation time, Anastacia still helped to discuss with management the possibility to reserve part of my payments which made my unfortunate situation much less terrible experience.
1 year later, when I restarted the trip planning, Anastacia picked up like we never left off a thing. She is patient like this not just to me, but also my other friends making the enquiry at the same time. (their accommodation arrangements are TOP TIER btw)
As for the driver Chris, one can immediately tell he is a pro. From our first interaction he is warm, welcoming, and kind. During the trip, seeing him maneuvering through the bumpy roads to managing small trip changes. I really admire his respect to the rules and policies in place for safari. He would check on stranded broke down cars in the Mara, care for the poor lost cattle in the Mara, and make sure followings vehicles passed challenging roads safely, most importantly, he checks the expectations of the game drive and really tried to fulfill your wishes. Most of the stops and service providers rely on the driver to manage on the road. Chris knows EVERYONE on the trip, and were able to secure all requests, really adding a strong sense of responsibility and safety, makes you know you are well taken care of.
Another highlight is the service during the trip between Chris & Anastacia, there were some small hiccup with the room bookings and entrance fees (including me trying to add one more stop during the visit 😂)
Anastacia is extremely responsive and resolved everything timely, the dream team DO go the extra mile.
Another shout out to my friends’ driver Douglas. I was told he is a good fun to be in a car with, with a maybe mischievous vibe (in a good way). Our 2 cars were doing a game drive on one of the days and he is super magical with finding animals even on a dry day on the savanna
AE
65+ years of age | Experience level: first safari
Excellent Service, Thoughtful Planning and an Unforgettable Safari Experience
We had a wonderful experience with Serengeti Smile, from our arrival in Arusha through our visit to Ngorongoro Crater and onward journey to Moshi.
Mr. Fredrick, our tour coordinator, was professional, patient, and extremely helpful throughout the entire process. He responded promptly to our many questions, clearly explained the itinerary and costs, and remained flexible whenever we requested adjustments. His careful coordination gave us confidence before and during the trip.
The safari itself was unforgettable. The arrangements were well organized, the vehicle was comfortable, and our guide, Mr. Zakaria (Zak), was knowledgeable, friendly, and attentive. We especially appreciated that the pace of the trip was comfortable for us and that our guide helped make the journey both enjoyable and relaxing.
The Ngorongoro Crater experience was truly spectacular, with beautiful scenery and excellent wildlife viewing. We also appreciated the smooth transfers between Arusha, Ngorongoro and Moshi, as well as the approval of our request to modify the itinerary for the final day to include a visit to the Sarval Wildlife Reserve, instead of the waterfall and coffee plantations, at a reasonable cost.
Overall, Serengeti Smile provided reliable service, good value for money, and genuine personal attention.
Our special thanks to Mr. Fredrick for his patience, professionalism, and dedication, and to our drivers/guides, Mr. Zakaria, Mr. Wisdom, Mr. Oswald, and Mr. Ombeni, for making the safari so memorable. We would happily recommend Serengeti Smile to anyone planning a safari in Tanzania.
PT
20-35 years of age | Experience level: first safari
4 days in tanzania
A safari with the Wakanda family is synonymous with quality.
From the booking process, planning, advice and communication, everything is carefully planned and personalised according to our requests and needs. Here, I have to thank Giulia, Lucia and Aishwarya for all their professionalism.
But that alone does not guarantee a great safari. The safari guide is extremely important — he is the one who makes everything happen and brings the whole experience to life.
And here we found Edward, the Cristiano Ronaldo of safaris! As a Portuguese person, I can think of no better way to explain this man’s excellence. He knows every corner and every secret, knows the history and the animals, and at times he could even predict their behaviour. On top of all that, he is a wonderful travel companion, always in a great mood and with an infectious positive energy.
Thank you all for making us live such an incredible experience!
FR
20-35 years of age | Experience level: first safari
An awesome experience
The safari was exceptional, thank you Melita. We’ll recommand it.
20-35 years of age | Experience level: first safari
Very knowledgeable and ensured we saw absolutely everything there was to see.
We had an incredible experience with Kiliclimb Africa Safaris and would highly recommend them to anyone planning a Tanzania safari.
From the initial communication through to the safari itself, everything was well organised, professional and reliable. The team were always responsive and helpful, making the planning process easy and giving us confidence that everything was taken care of.
Our safari through the Serengeti, Ngorongoro Crater and Tarangire was unforgettable. Our guide was knowledgeable, friendly and genuinely passionate about the wildlife, and went above and beyond to give us the best possible experience. We saw an amazing variety of animals, including lions, elephants, cheetahs and plenty more.
For the quality of the experience, organisation and service, we felt it offered excellent value for money. We would definitely use Kiliclimb Africa Safaris again and recommend them to friends and family looking for a memorable Tanzania safari
65+ years of age | Experience level: 2-5 safaris
It was well organised and professionally done
The whole experience with Explore Travel & Tours were from the beginning to end well managed, planned and executed.
It was worth every penny and an unforgettable experience.
the tour operators in Tanzania and Kenia who are partners with Explore Travel & Tours are very professional, kind and are excellent guides and are always on time and very polite
FR
35-50 years of age | Experience level: first safari
Wonderful safari trip !
We had the chance to encounter wonderful wild animals and being taken care of by our wonderful guide Melita during 4 days!
The trip was very well organized and our guide was very good and available.
FR
50-65 years of age | Experience level: first safari
DE
50-65 years of age | Experience level: 2-5 safaris
A wonderfull experience
Good and easy organisation. great communication (thanks Chaterine you were great!), super driver (thanks Rocky!), great experiences (soooooooooooooooo many animals very close), 25 Lions;-)
IN
20-35 years of age | Experience level: first safari
Excellent.
**An Unforgettable Masai Mara Experience with Jocky Travels\!**
Our Masai Mara safari with **Jocky Travels** was truly an experience of a lifetime\! From the planning to the actual safari, everything was wonderfully organized and made our trip incredibly special\.
A very special mention to our guide, **Robert**, who was absolutely amazing\. He was **kind, patient, knowledgeable, and genuinely passionate** about the wildlife\. Thanks to his incredible experience and sharp eyes, we were able to see an incredible variety of animals in the Masai Mara\. From the majestic Big Five to so many other beautiful creatures, Robert made sure we didn’t miss those magical moments\.
What stood out the most was his dedication to making our safari memorable\. He understood exactly what we hoped to see, patiently searched for the animals, and always made us feel comfortable and excited throughout the journey\.
**Jocky Travels and Robert truly made our Masai Mara dream come true\.** If you’re planning a safari, I would highly recommend them\. The memories we made will stay with us forever\! 🦁🐘🦒❤️
**Thank you, Jocky Travels & Robert, for an unforgettable adventure\!** 🌍✨
