FR
No answer after a reclamation
The car had an issue which made us lost a whole day, there was no compensation and no answer to our messages on both instagram and whathsapp. This is not professional at all. My wife and I were really deceived of this lack of seriousness and sense of responsability.
CN
20-35 years of age | Experience level: first safari
Be careful of little trics.
The maximum number of people in a group is 6. It was shown on the website, and before they picked me, I confirm with them again, I was told we have 6 people.
However, the total number of the group is actually 8+ 1 driver.
I tried to call and email them to give me an explanation . No reply.
The people in the group are very nice, and the driver of the safari is very responsible, no trics at all.
I am just not satisfied with the manager, who responded very fast before you pay, and disappeared after the payment. No matter what happens and how you try to contact, NO REPLY, until I made an complaint to safari booking company.
RU
35-50 years of age | Experience level: 2-5 safaris
Great guide, awesome management
In August 2025, we visited beautiful Kenya, booked a tour at Sumian safari, and were satisfied with the guide and the trip as a whole. However, the manager's job is terrible - for 6 months I have been waiting for a refund for the hotel (we booked a certain hotel, and on the day of arrival we were informed that it was cold and settled in a more budget hotel). I've been promised a "money transfer tomorrow" for 6 months.
CH
20-35 years of age | Experience level: first safari
Hire professionnals
Accommodation was fine and according to expectation (that's the +1 star) but the guide Solomon, rather call him the driver was not at the level at all: confusions on accommodation places and morning meeting hours, not very good placement during safaris, no communication, vague and short answers, question able eyesight for animals with no binoculars of his own.
Add to it an old car not very confortable full of 8 people from 3 différent agencies, and with car radio not working, i call it amateurism as you can find Chinese talkie radio for 30-35usd only ! All car passengers agreed on it.
Result: no bearded lion, no leopard spotted meaning no Big five completed.
For 1500usd/pax for 6 days (even 2000 for some other passengers), you are in the right to expect better as we feel guide accounts for a good 60% of experience.
It was even more frustrating as on the final transfer from office to hotel, another guide of this agency Louis explained us far more things about the animals in 20mins than Solomon in 6 days... Then maybe kind of bad luck on the 20 drivers they have, still HUGE disappointment on our main yearly trip.
So i want to mostly blame here the agency who appointed us someone not tailored for this job who they should propose to reconvert as maybe taxi driver... And despite reclamations during trip agency did not agree to change driver halfway as well.
I wont redo it and definitely dont recommend this agency and its sisters (jungle roam/jocky tours/Big five).
IT
65+ years of age | Experience level: 2-5 safaris
Review about Etosha National Park by Carlo Gaborini
too many people and cars
FR
20-35 years of age | Experience level: 2-5 safaris
Spent my 2nd day waiting
On my second day, I was supposed to be picked up between starting the afternoon game drive at 12h00 and leave the park by 15h00. The game drive starter at 13h30 and finished at 14h50. We left the park at 16h10.
The term luxury should not be used for the lodge i stayed in.
NL
50-65 years of age | Experience level: first safari
Beautiful country.
Kenya is a beautiful country. For people who love nature, the country is highly recommended.
My advice is to do the safaris yourself — not with a tourcompany/guide. With a tour, you get a driver (not a guide as promised) in an overcrowded safari jeep, with little flexibility, and you end up at lodges you wouldn’t have chosen yourself. A self-drive safari is easy to do with a 4-wheel drive and is much cheaper.
BE
20-35 years of age | Experience level: 2-5 safaris
Poor organisation! Poor communication!
My review of this tour operator is rather mixed. Admittedly, the guides and drivers were very good, but the organization regarding the plane tickets was really poor. On every flight, there were ticket errors, which forced us to pay additional amounts several times and to insist in order to get the correct tickets. We experienced stress throughout the trip, constantly wondering if we would have to pay again.
It’s now been almost 4 weeks that we’ve been waiting for the promised refund from the tour operator, but still nothing. Each time we get the same answers: “Yes, we promise we’ll refund you”, “We’ll reimburse you in cash when you’re in Addis”, “Oh, we’re not in Addis but in Lalibela.” When we ask for a bank transfer, they say they need to ask a friend, but apparently this friend doesn’t often answer the phone…
So, I give them 2 out of 5, only thanks to the drivers and guides. For the rest, it was really poorly organized, and I want future clients to be aware of this. If they don’t want to go through a stressful experience during their trip, I would not recommend this tour operator.
20-35 years of age | Experience level: 2-5 safaris
Disappointed overall
They changed my accomodation last minute and also my pickup time the day before.
The drop off I was passed between drivers and eventually had to order my own Uber since people were continuing on to another destination.
The guide was just ok, and his personality didn't really fit the tour. Overall I think there are better options
DE
20-35 years of age | Experience level: first safari
3 day safari in Serengeti Park and Ngorongoro Crater
The safari itself was great but we had struggle with our car on all of the 3 days and the operator did not help to fix the problem with the car or give us a new car.