SG
50-65 years of age | Experience level: first safari
Company is not fulfilling tour!!
I too got the same email. My tour supposed to start on Aug 22nd for 10 days. I have paid half of tour price for 5pax. My tour haven't even started and is aborted. Now my issue is how to recover the money I paid and how to get a replacement tour in this short time!
.... this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future.
Kind regards,
Julius muchiri
public relations.
CN
20-35 years of age | Experience level: first safari
fraud!!!
I booked and paid everything in July.
Now I just received a email saying "
Thank you very much your email,Please this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future."
And my trip is 10 days in front. what could I do?!!!
And I am worried about my money too!!!!
65+ years of age | Experience level: first safari
Received an email they have technical problem and won't do the tour that I already paid
We paid in March for a safari on Aug 22. Today I received an email from the company that they have technical problem and won't provide the service. In other words won't provide the tour. We have already bought non-refundable air tickets from USA costing over $2000. I replied to the person, Julius muchiri, who emailed me from Kenya Walking safari company but I haven't received any reply yet. I always had the fear of booking with small individually owned compnies in a foreign country. I won't give up. Will do everything I can to let all African authorities know what happened and seek compensation.
20-35 years of age | Experience level: first safari
Fraud!
Our honeymoon trip is in 3 days and we just received an email that the company has technical problems and therefore cannot give the required services. You will receive the funds between 45-90 working days. I'm really panicking
UA
50-65 years of age | Experience level: first safari
Fraud!!!!
Before doing payment we examined the all feedbacks about the company. Everything was Ok. And in 1 day after we did the payment the company diaapearred and many many tourists sticked in the situation that the company did not serve it. I have no idea how can we get back our money.
IN
35-50 years of age | Experience level: 2-5 safaris
FRAUD FRAUD FRAUD....Beware
It is a fraud company. They have taken $500 as advance
Our tour is starting from 9th August and today, 2 days prior to the safari, I have received a mail to inform us that they have cancelled the tour due to some technical problems. They are saying that they will refund the money but i am pretty much sure that that would never happen.
BR
20-35 years of age | Experience level: first safari
Went to the police
We went to the police station after Mr. Otieno didn’t show up as agreed.
After 3 police station the 4 was the correct place. It’s at Ngong road besides kenyatta hospital.
The policeman in charge of the case said he has 10 cases like ours at the moment.
He said that last year he had a similar problem and he payed everybody. I just don’t know how we couldn’t find coments about that on the internet.
If you are in a similar situation, I recommend you book another safari because he won’t show up. And if you come to Kenya, go to the station make a complaint so he can be sued and stop stealing from people.
AE
20-35 years of age | Experience level: first safari
Fraud!!!Be aware
We booked a 4 days trip safari for Kenya 3 months ago. I already payed and have received an email saying:
The company
has technical problems and therefore cannot give the required
services.You will receive the funds
between 45-90 working days...I am calling them and nobody answer..We are going to the police office.
BR
20-35 years of age | Experience level: first safari
Fraud
We booked a 4 day safari with Mr Otieno on May. It was supposed to start on August 4 at 8:30.
We kept contact with him throught email until August 31. On August 2 we tried to contact him without success. The website was off. All the telephones off. We read coments on trip advisor and safari bookings that he disappeared since August 1.
Today he didn’t show up to pick us up. We are going to the tourists police.
35-50 years of age | Experience level: 2-5 safaris
Fake company
We booked in June for a 5 day safari in the mara. The communication was poor but they did answer the questions. Soon the day nobody turned up so we rang the company. They said that there had been a problem and that there would be a taxi picking us up to meet them at Maai Mahui. The taxi took us to where we were to meet the guide but they never turned up. We had to pay the taxi and we were stranded in the middle of nowhere. The company turned off their phones not long after we arrived at the meet point. The police have said that this is most likely a fake company with fake reviews. DO NOT USE THIS COMPANY.