CA
35-50 years of age | Experience level: 2-5 safaris
Deceitful
Do not recommend – I had a terrible experience with Victoria Falls Serious Fun Travel. The company failed to provide the agreed-upon services and has since defaulted on returning my money. After a formal dispute arose, a signed debt settlement agreement was reached where they committed to a partial refund of US$1,500. However, the owner, Marvel, completely broke this contract—only returning US$245 before cutting off communication and defaulting on the rest of the debt.Because of their fraudulent behavior and breach of contract, I have had to file formal fraud reports with the Zimbabwe Tourism Authority (ZTA), the local Tourism Police Unit, and CID Commercial Crime. I am also actively working with my credit card provider to resolve the unauthorized and unfulfilled transaction.Save yourself the stress and avoid this operator. They do not honor their contracts or their legal settlement agreements.
IN
20-35 years of age | Experience level: first safari
Worst and highly unprofessional
Very disappointing experience. The tour I received was completely different from what was promised. I spent barely one hour inside Mikumi National Park, and the lunch that was promised was never provided. I feel let down by the service and the lack of professionalism. Based on my experience, I would not recommend booking any tours through this travel agent.
CR
35-50 years of age | Experience level: over 5 safaris
Warning - I do not recommend hiring RightChoicr in Nairobi
I strongly advise travelers and tour operators to be extremely careful before hiring George or Rightchoice.
I paid **$29,000** for tourism services, trusting that everything would be handled as agreed. Despite numerous promises and commitments to repay me, George has only returned **$5,000 and still owes me $24,000**.
I have made every effort to resolve this situation directly and in good faith, but he has now stopped responding and disappeared.
I have also learned that **I am not the only person who has experienced problems with him**, and that other people have reported similar situations, including legal action to recover their money.
**Based on my personal experience, I strongly recommend NOT hiring this company or sending them money in advance.** I am sharing this review to warn other travelers and tourism professionals so they can do their due diligence and avoid suffering the same experience.
PT
50-65 years of age | Experience level: 2-5 safaris
Not a Good Experience - Was a bad experience
This situation are bad because:
- the jeep was old, and full of problems, and unfit for the safari, as it turned out.
On the very first day, the starter motor stopped working, and the jeep could only be pushed... it broke down in the Serengeti park, and it doesn't seem to me that the guide made the best decision, leaving us in the middle of the park to close it. Fortunately, another driver from the Leopardo company noticed the situation and took us to the entrance/exit gate.
The jeep should have been replaced immediately, but it wasn't.
It was partially replaced during the third day. To top it all off, on the last day, the lights went out at night in the middle of the road, leaving us tourists stranded on our way back to Arusha. We were helped by the Maasai people, and a replacement vehicle was provided to take us to Arusha.
This situation had several consequences, as we arrived very late, around midnight, in Arusha and Moshi, when we were supposed to arrive in the late afternoon.
In short, regrettable situations that were unnecessary and ended up making the safari experience a rather unpleasant memory. Only the idea of some good parks in Africa remains.
On the other hand, the first and only lodge we stayed in was not the one that was planned in the program.
I regret this whole situation and the inconveniences caused, as it did not correspond to what was contracted and what I paid for.
Obviously I'm in Europe, obviously Tanzania is in Africa... I don't know if I'll return to Tanzania, but with this experience, I certainly won't recommend your services to my friends here in Europe
50-65 years of age | Experience level: first safari
Very knowledgeable - BE AWARE -
David is very knowledgeable when it come to a safari tour, topography, animals, culture etc.
Had a bad experience and found out we were not the only ones.
The case
On a 12 days PRE-PAID safari holiday tour of the national parks and on the entrance to Serengeti national park (day 7 of the tour), David says he needs a loan as he did not pay the park entrance fee as well as the following accommodation. Stuck (and shocked) at the park entrance we had to pay the entrance fee as well as the following accommodation fee (in the thousands of dollars).
David promised he will return the money – he did it after few months and not in full.
My concern is that now I found out that he did it to OTHER GROUPS too, so this seems to be pre-planned. He knows where to get his clients – when they are most venerable.
AVOID AT ALL COST as there are plenty of other options.
65+ years of age | Experience level: 2-5 safaris
Mama Tembo took my money and failed to deliver or refund
Mama Tembo Tours removed me mid tour and dropped me off in a foreign city with no hotel reservations or flight home. She stated I broke the law. No police or security were called. Mama Tembo refused to tell me which law I broke. I believe this was all fabricated. Mama Tembo has yet to reimburse me for my expenses to get home or for the unused portion of the tour. I would not trust Mama Tembo with my money or my life.
35-50 years of age | Experience level: first safari
Frauds
They have not paid hotels their payment due. They don't reply to emails nor take any calls and hang up when reached with another number. Hotel staff are being charged for the balance for being flexible with them. No conscience!!
IT
20-35 years of age | Experience level: first safari
Unreliable and disappointing
We had safari with dancing simba booking through another agency. Unfortunately our experience went really bad and we can't suggest this agency. Not because we didn't see animals, we have been lucky with that. But out of 5 days of safari, we actually did just 3: one day was completely lost because they didn't organise well the different pick-ups of customers; the other day the car broke down, after having shown malfunction at the very beginning and the agency didn't substitute it.
Not only, they were always late, every morning so we couldn't do any early morning safari, always started afte 8:30am.
And the worst thing? They didn't reimburse any of the costs, neither partially. They take risk on customer shoulder, completely without respect, not treating you as you were doing a one a lifetime tour. They waste your time, money and patience.
Avoid going with them.
AE
35-50 years of age | Experience level: first safari
Stress, Anxiety
#Update# we received our refund $300 after just a 3 days!
Sad to say that we were also forced or more like a threatening to pay for the park entrance. All were of course had been paid in advance. NWKS caused us alot of anxiety by delaying the air ticket payment from Masai Mara to Nairobi.
We are now waiting for the refund for the park entrance fee.
IT
20-35 years of age | Experience level: first safari
Amateurs
We really had an unpleasant experience with this agency
In particular:
* Extra rooms booked: at every accommodation, an additional room was booked and paid for even though it was not necessary, resulting in an unjustified increase in the total price we paid.
* Downgrade at Saltlick: we had specifically requested to stay at Saltlick Lodge, but we were instead accommodated at Taita Hills, which is a lower-category and less expensive property than the one we had agreed upon.
* Night game drive: the night game drive was almost cancelled because the required payment to the park had not been made by your agency. We therefore risked missing an activity that was part of the agreed itinerary and paid by us in advance
* Morning game drives: the quotation clearly included a game drive every morning, but this activity was not provided on approximately 2 out of the 3 mornings planned.
* Lack of assistance: the assistance provided by agency throughout the trip was essentially non-existent. When these issues arose, we did not receive the support or assistance we would reasonably expect from the agency responsible for organizing our trip.
We believe that, taken together, these issues significantly affected our experience and that the services provided did not match what had been agreed and paid for.
We did not receive any response, nor an apology for the problems encountered, and, above all, an appropriate refund, taking into account both the services we paid for but did not receive and the differences between what was agreed and what was actually provided.