20-35 years of age | Experience level: first safari
Severely unprofessional & a real lack of humility
I paid almost $3,500 for what I expected to be a once-in-a-lifetime safari experience with Inspired Feet. Instead, I received a trip that was disorganised, misleading, unprofessional, and nothing like what I was sold. I want to share my experience so others don’t risk getting scammed out of their dream holiday the way I did.
1. Mis-Sold Activities & False Itinerary Promises
Several activities clearly listed in my itinerary were never delivered.
• Day 6 – Relax at Olkaria: I was looking forward to this, but the guide dismissed it and never followed up.
• Walking Safari at Amboseli: Completely ignored, never arranged, and brushed off when I asked.
• “Full-Day” Game Drives: What I paid for was 6am–5/6pm drives (as other groups received). What I got were shortened drives starting around 9am and ending by 3/4pm—with only rare exceptions. This meant losing 4–5 hours every day of the experience I paid for.
2. Guide Onyoni – Extremely Unprofessional
On day one, he literally almost drove off without me, and another guest had to stop him. Communication was poor, his attitude felt careless, and the shortened game drives made it obvious he wasn’t interested in giving guests the experience they paid for.
3. Guide George – Terrible Logistics & Dishonesty
The last day at Amboseli was chaos: I spent 6 hours in the park and 4.5 hours waiting around, even though my hotel was only 30 minutes away. I was also stuck waiting while other guests (from different groups!) were dropped off and taken to a Maasai village I wasn’t even attending.
We arranged a sunrise start and I stood ready from 4:55am—only to be picked up at 6:15am with no apology.
Later, he hid in a restaurant having a full breakfast while the group stood waiting. When confronted, he lied about it to Fiona until she called him.
4. Fiona’s Changing Behaviour
Before and during the trip, Fiona was helpful. But after I formally raised my complaint—with detailed evidence—everything changed.
• My concerns were brushed aside as “hearsay.”
• Despite acknowledging issues on the trip, they refused responsibility.
• They even confirmed that they sacked the guide I was with—yet still claimed they had done nothing wrong and refused any form of refund or compensation.
If firing a guide isn’t proof of poor service, what is?
5. Overall Experience
Although the short time actually spent in the parks was enjoyable, the majority of the trip was overshadowed by wasted hours, missing activities, and unprofessional behaviour. What I paid for and what I received were completely misaligned.
Final Warning
Inspired Feet did not deliver the itinerary they sold me. They ignored multiple promised activities, wasted huge amounts of my time, and provided guides whose behaviour ranged from careless to dishonest. And even after admitting fault by removing the guide, they still refused any resolution.
Do not book your once-in-a-lifetime safari with Inspired Feet.
They are dishonest, and in my experience, they will take your money without delivering what they promise. Please protect your time, your money, and your trip—book with a trustworthy company instead.
CA
35-50 years of age | Experience level: first safari
Once in a Lifetime Experience Ruined by Suricata Safaris
I went on a 3 night/4 day Tanzanian Safari with my animal obsessed 14 year old son.
It was suppose to be a trip of a lifetime however it was spoiled by a disinterested guide (Shabani).
The safari started poorly as the guide wasted an hour by needing to stop at two different gas stations to put air in his tires. That should have been sorted before we started the safari.
We then attempted to enter the Tarangire National Park. However we ended up waiting for another large amount of time as the safari company had not properly filled out their paperwork to enter the park. We watched all the other safari companies enter without stall.
We had 5 other guest in our jeep and we were excited to finally see our first elephant.
We pointed it out and told the guide we wished to stop and take photos however he refused and said he was hungry and we needed to stop for lunch.
We ended up seeing many more elephants that day however if the guide had spent 5 minutes so that we could see our first elephant it would have helped create a better atmosphere in the jeep.
One thing that was established early on was that there was nothing scientific about the guide service.
Most of the time you just drive around in circles waiting for another company to radio where an animal is and then all the different companies converge on the area.
We ended up seeing 4/5 Big Five in the Tarangire that day without much effort.
I'm certain that all the other safari companies no matter the cost would have seen the same animals.
That evening we stayed in the Suricata Boma Lodge which was excellent. Although there was more staff than guest they ALL went out of the way to make the stay special. 5 stars !
Three of the guest in the jeep elected camping so we did end of spending a portion of our time each day driving to and from the different lodgings.
On the 2nd last day the distance between the mid-range and camping was over an hour in each direction which meant earlier wake up times and less time on the actual safaris.
The 2nd day we drove to the Serengeti and the guide again seemed disinterested.
Perhaps he has checked-out after a busy season or needs a vacation but he offered very little throughout the entire safari.
I understand he sees these animals every day but for most of us this is a once in a lifetime experience and could help with at least trying a little enthusiasm.
He was short at times with the other guest and would sigh or voice his displeasure if he was asked to wait a moment longer to take an extra photo.
Surprisingly as we stopped for lunch the 2nd day we realized that between the 7 of us in the jeep we didn't actually know each others names.
You would have thought our guide would have attempted to establish this in the first moments of the safari the day prior.
However it was evident he couldn't care less and made no effort to create a fun experience, he just wanted to get through it.
On each of the four lunches we asked the guide to sit and eat with us but he refused and took his plate elsewhere.
On the 2nd night we stayed at the Tanzania Bush Camps (Simba) which was an amazing experience.
We were dropped off at the Bush Camp by the other Suricata Safari guide (Felix) as Shabani had stayed at the other campsite.
While at the Bush Camp, Felix actually approached our table, sat with us and asked how the dinner/stay was, which was contrary to our experience with Shabani.
The next morning Felix drove us 20 minutes to the campsite to pickup our other members of our group.
On the quick 20 minute drive with Felix we saw a variety of animals which he was happy to stop for.
He genuinely seemed happy to see us happy.
The 3rd day we tactically had my son sit in the front seat beside Shabani with hopes he would actually provide some excitement or new information to my son who is a huge animal fan and its always been his dream to do a safari.
Over the course of the day Shabani made no effort to speak to my son, at one point my son actually fell asleep.
That evening we left the Serengeti and approached the Ngorongoro Crater lookout.
Shabani didn't leave the vehicle. As he sat with his cellphone watching more videos, it was up to us to try to figure out what we looking at.
He then dropped the other group off at the separate camp and then drove us 1 hour away from the group in the opposite direction.
We then had to wait almost another hour for another member of a different Suricata Safari group whose jeep had mechanical issues.
In the original agreement with Davis from Suricata Safaris it was established my 3 nights accommodations were as follows :
1.)Suricata Boma Lodge
2.)Tanzania Bush Camps
3.) either Marera Valley Lodge or Hhando Coffee Lodge
On the 2nd day we saw a sign for the Marera Valley Lodge and Shabani verbally told us we would be staying there on the 3rd night.
However as we were driving into the Karatu area that night he made a left turn into the Inoga Lodge.
Once in the valet area Shabani instructed everyone to get out (5 total guest) and told us this is where we'd be staying.
Although its obvious he knew Suricata Safaris changed the accomI went on a 3 night/4 day Tanzanian Safari with my animal obsessed 14 year old son.
It was suppose to be a trip of a lifetime however it was spoiled by a disinterested guide (Shabani).
The safari started poorly as the guide wasted an hour by needing to stop at two different gas stations to put air in his tires. That should have been sorted before we started the safari. We then attempted to enter the Tarangire National Park. However the we ended up waiting for another large amount of time as the safari company had not properly filled out their paperwork to enter the park. We watched all the other safari companies enter without stall.
We had 5 other guest in our jeep and we were excited to finally see our first elephant. We pointed it out and told the guide we wished to stop and take photos however he refused and said he was hungry and we needed to stop for lunch. We ended up seeing many more elephants that day however if the guide had spent 5 minutes so that we could see our first elephant it would have helped create a better atmosphere in the jeep.
One thing that was established early on was that there was nothing scientific about the guide service. Most of the time you just drive around in circles waiting for another company to radio where an animal is and then all the different companies converge on the area. We ended up seeing 4/5 Big Five in the Tarangire that day without much effort. Im certain that all the other safari companies no matter the cost would have seen the same animals.
That evening we stayed in the Suricata Boma Lodge which was excellent. Although there was more staff than guest they ALL went out of the way to make the stay special. 5 stars !
Three of the guest of the jeep elected camping so we did end of spending a portion of our time each day driving to and from the different lodgings. On the 2nd last day the distance between the mid-range and camping was over an hour in each direction which meant earlier wake up times and less time on the actual safaris.
The 2nd day we drove to the Serengeti and the guide again seemed disinterested. Perhaps he has checked-out after a busy season or needs a vacation but he offered very little throughout the entire safari.
I understand he sees these animals every day but for most of us this is a once in a lifetime experience and could help with at least trying a little enthusiasm.
He was short at times with the other guest and would sigh or voice his displeasure if he was asked to wait a moment longer to take an extra photo.
Surprisingly as we stopped for lunch the 2nd day we realized that between the 7 of us in the jeep we didn't actually know each others names.
You would have thought our guide would have attempted to establish this in the first moments of the safari the day prior.
However it was evident he couldn't care less and made no effort to create a fun experience, he just wanted to get through it.
On each of the four lunches we asked the guide to sit and eat with us but he refused and took his plate elsewhere.
On the 2nd night we stayed at the Tanzania Bush Camps (Simba) which was an amazing experience.
We were dropped off at the Bush Camp by the other Suricata Safari guide (Felix) as Shabani had stayed at the other campsite.
While at the Bush Camp, Felix actually approached our table, sat with us and asked how the dinner/stay was, which was contrary to our experience with Shabani.
The next morning Felix drove us 20 minutes to the campsite to pickup our other members of our group.
On the quick 20 minute drive with Felix we saw a variety of animals which he was happy to stop for.
He genuinely seemed happy to see us happy.
The 3rd day we tactically had my son sit in the front seat beside Shabani with hopes he would actually provide some excitement or new information to my son who is a huge animal fan and its always been his dream to do a safari.
Over the course of the day Shabani made no effort to speak to my son, at one point my son actually fell asleep.
That evening we left the Serengeti and approached the Ngorongoro Crater lookout. Shabani didn't leave the vehicle. As he sat with his cellphone watching more videos, it was up to us to try to figure out what we looking at through the faded signage.
He then dropped the other group off at the separate camp and then drove us 1 hour away from the group in the opposite direction. We then had to wait almost another hour for another member of a different Suricata Safari group whose jeep had mechanical issues.
In the original agreement with Davis from Suricata Safaris it was established my 3 nights accommodations were as follows :
1.)Suricata Boma Lodge
2.)Tanzania Bush Camps
3.) either Marera Valley Lodge or Hhando Coffee Lodge
On the 2nd day we saw a sign for the Marera Valley Lodge and Shabani verbally told us we would be staying there on the 3rd night.
However as we were driving into the Karatu area that night he made a left turn into the Inoga Lodge.
Once in the valet area Shabani instructed everyone to get out (5 total guest) and told us this is where we'd be staying.
Although it was obvious he knew Suricata Safaris changed the accomodations, he made no mention of this beforehand.
Confused and standing in the lobby all 5 of us voiced our displeasure of being in that hotel.
Shabani made absolutely no effort to help with the hotel issue and simply said complain to the company not me before quickly driving off and leaving us in disbelief.
The Inoga Lodge was a definite downgrade and we didn't see any other guest through the duration of the night.
This is obviously the Suricata Safaris attempting to cut corners and save a buck.
This is also a breach of the earlier agreement/contract we made.
As this is the off-season there is no possibility of overbooking.
One couple in our group had holes in their shower floor.
Our door to the room was mostly inoperable and my son had to use the window twice to gain access.
I could put my hand under the door and also on the one side. This was the only hotel where we encountered mosquitos at night (probably through the door openings)
The last day Shabani picked us up at 5:40 am because we had to drive an hour back in the same direction we were earlier to pickup the other group.
We were provided a boxed breakfast rather than a sit-down meal we were accustomed to and Shabani only gave us 10 minutes to eat.
On the drive back towards the Ngorongoro Crater we almost went off the road due to an unnecessary and reckless driving manoeuvre around a truck that was deemed too slow for Shabani.
As we descended into the Ngorongoro Crater Shabani again seemed disinterested/tired/bored.
My teenage son, as for most of the trip provided information about the animals to the other guest of the jeep while Shabani watched videos on his phone.
After 20 minutes we were ready to move on however Shabani would then go into information we had already established through my teenager.
This was happening the whole trip.
For the amount of breaks that he took - that would have been a more appropriate time to go on your cellphone not while your guest are looking for information about the animals.
We found we had to prompt our guide with questions that were already answered just to get him to engage.
It became a joke with the other safari group in Felix jeep who felt bad for us.
They stopped showing us photos and videos they had because our experience was nothing like theirs.
Most of the animals we saw were with binoculars or from a distance as Shabani couldn't care less.
He actually made efforts to drive away from the animals.
The final display was our last moments inside the Ngorongoro Crater, a large elephant walked into the lake, Shabani decided at the time that he needed a break so we sat and watched the other safari groups engage with the elephant.
Shabani said we would see it after his break however he drove away from the elephant and ascended back up the crater in the jeep.
It left our entire group astonished.
As Suricata Safaris provided all meals for the 4 days, to top it all off I developed food poisoning at some point which made two uncomfortable emergency stops on the way back to Arusha which also affected the next part of my holiday in Zanzibar.
I had reached out to Suricata Safaris about my concerns while still on the Safari on November 11.
My immediate response from Davis was "Hello, I am very sorry to hear this from you, allow immidiate to follow up on this and see what transpired for the last minute change"
As of November 27 I am still awaiting a response, which shows how much Suricata Safaris cares about its clients.
Don't make the same mistake I made by choosing Suricata Safaris.
I've included a photo of what most of my Suricata Safari looked like
65+ years of age | Experience level: 2-5 safaris
Operator is not honest or trustworthy
Our two couples booked a tour with Hayden Elliott and each paid a $4,000 deposit. He handed the tour over to another company and had us pay the full amount to that company, promising to refund our deposits. After a full year he has not repaid a dime and I suspect we will never see our refund. It is shocking to be treated this way and I would advise anyone to stay away from this dishonest company.
DE
35-50 years of age | Experience level: first safari
NEVER AGAIN with pebble travel ! ! ! ! ! !
2 nights for almost 2K USD at Emayian Luxury Camp for 2 on All inclusive Basis (06th - 08th of July in 2025). Transport & Game Drives in a joining 4x4 Landcruiser - Pick up & Drop off Nairobi CBD.
We were collected from Nairobi in the early morning in a Jeep with a defective suspension of the wheels. That made us people riding in the jeep feeling as there was no suspension at all. It felt like a very hard full body massage for more than 10 hours a day. I know offroad riding - I love it even with motorcycles on outdoor racetracks - but our exprience was not funny anymore. It was only damn hard shaking like you were throwing to the inner parts of the jeep - all the time long.
When we were collected in the morning from our camp the jeep was almost full of people. There were only two seats remaining free for us - of couse the worst seats in the very back of the jeep which are made for children I guess but not for adults. And we were three adults sitting there like "sardines in oil pressed close to each other". As I am 1,81m tall people can maybe imagine how I felt there in the very back of the jeep being very hard shaked daily for more than 10 hours and meanwhile not having space even for only sitting straight with my legs. Unfortunately this destroyed my mood even if the animals that we've seen were great (Lions, a Leopard, Hippos, Giraffes, Crocodiles, Elephants, Zebras, Wildebeests). It made me really getting angry when we met other jeeps and I saw that there were less people sitting in these jeeps and as far as I could see all of them had more space than I had.
The people at Emayian Luxury Camp were very friendly and the food there was also amazing. They really do a great job, we love them and have respect! The only negative point at the camp was the jacuzzi only having lukewarm water because of the winter month - not really warm.
At the end when we were going back to Nairobi we were collected in another jeep with a functional suspension. That felt like heaven when compared to the jeep we had to drive the days before at the safari!!!
As an engineer working at a car manufacturer I know when the suspension of a car is defective but when I complained about that and asked for a compensation payment of 300 or 400 USD (do not remember exactly, sorry for that!) then I was only told from pebble travel (I do not say any names here) that I would be wrong, that the suspension would be good at the jeep and also that the jeep is receiving regular maintenance - that was like a punch in my face and nothing more than an outrage towards me especially when I think of all the money I paid.
Sorry, I can only laugh about that statement and I do not believe that you were telling me the truth in this matter!
So think what you want of my review here.
I hope people out there read it and overthink the idea of booking such a safari at Pebble Travel. Always take care please!
Regards
Armin
KW
35-50 years of age | Experience level: over 5 safaris
Serious Booking Issues and Unresolved Refund – Highly Disappointing
I would like to share my experience as a serious warning to anyone considering booking with this company. I booked a safari package with them and paid a deposit in good faith. However, from the moment I requested confirmation of my hotel booking, the situation became extremely concerning.
When I insisted on receiving an official confirmation, they sent me a document claiming the hotel was booked and paid for. To verify, I contacted the hotel directly — and they confirmed that no reservation had been made under my name.
This situation was especially distressing and unacceptable because I was traveling with my wife and our four children. Being misled and having no confirmed arrangements while responsible for a family made the situation extremely stressful and potentially dangerous.
When I approached the company about this issue, they ignored several of my messages. I even went to their office in person before the trip, and they claimed the staff member responsible for my booking had resigned and that they would “get back to me.” They never did.
Because of their failure to provide what I paid for, I had to make new arrangements and book my trip through another company. Afterwards, they told me I would receive a refund — but despite many emails and follow-ups, they kept delaying and never refunded my money. Eventually, they stopped responding altogether.
My experience with this company has been extremely disappointing, unprofessional, and stressful, especially while traveling with children.
Please be careful and think twice before booking with them.
50-65 years of age | Experience level: first safari
Does not deliver what is promised
We booked a 3 day Chobe National Park and Victoria Falls Safari for my husband and I and our two adult children. All communication prior was great. Since we were arriving early we didn’t need any airport pickups but arranged to meet on the morning of our first day. Then two days prior the tour operator messaged us that he was having issues providing us with the quality of tour he promised and would like us to cancel our booking through Viator and then just pay him the cash for the tour on the day. There was no way I was doing that and told him so. He kept up with the messages asking us to reconsider all the while I was saying no, I paid for the tour almost 12 months beforehand and couldn’t just come up with over $4000 in two days. I reported him to Viator and asked them to sort it out, cancel him and find us another tour as we were travelling and did not want or need the stress of this. In the end Forche Tours cancelled our booking the day before it was supposed to start, and then Viator did nothing about getting us a new tour. I ended up having to find day trips and we did our own thing clips we my following the tour we were supposed to be on. We were very disappointed and unimpressed by the whole experience and would NEVER recommend this tour company to anyone.
TW
20-35 years of age | Experience level: first safari
dishonest and irresponsible
I strongly NOT recommend you booking your Kenya safari through Twinkle Star or its manager, James.
Based on our experience, he is either financially unreliable or intentionally dishonest — and either possibility is enough reason to stay away.
Here is what happened during our trip:
1. James disappeared after final payment
We booked an August 2025 safari and paid a 40% deposit in November 2024, then the remaining 60% a month before departure. After paying in full, I repeatedly asked James for hotel confirmation letters to make sure everything is OK.
However, he ignored messages, gave excuses, or disappeared for days. Even on the day we flew to Kenya, he still hadn’t provided any official confirmations. I contacted the hotels myself; two replied, but the one in Masai Mara refused to confirm anything unless through James — a clear red flag.
2. Hotel payment was not made
The day we arrived at our lodge in Masai Mara, staff informed us that James hadn’t paid for our rooms, and we could not check in. After almost two hours of calls, the issue was “resolved.”
This was especially frustrating because I had asked James about hotel payments the moment we met in Kenya, and he confidently said everything was settled. It was a lie!
3. Park entry fees were also unpaid
After two days inside Masai Mara National Reserve, our driver told us James had never paid our park fees. The park had only allowed us in because James kept promising to pay “soon.”
On the third day, they lost patience and detained us in the park administration parking lot. They insisted we pay the fees ourselves and even threatened that we might have to sleep in the car. We clearly didn't have that much money on us, even we have that's not our obligation to pay the fee.
We kept calling James but he just ignored calls, made vague excuses, or said he would “handle it tomorrow.”
The payment was finally made the next afternoon after we spent our night in park, and we were allowed to continue our safari.
4. Refund excuses for three months
Because of these incidents, our mood was ruined and we canceled a night safari and requested a USD 60 per person refund that James promised to send. We did not even ask for any compensation for the day we lost owing to the detainment, because James convinced us he is just a business man in financial crisis that time.
BUT Three months later, he still hasn’t refunded anything. Every reminder results in the same empty message: “I will send it by xx/xx, my brother.”
I am writing this review three months after the trip not only because I finally realized he never intended to refund us, but also because during these months, he shamelessly kept asking me to give him a five-star review—as if the refund would magically appear after I helped boost his ratings.
Honestly, who would give five stars after going through all this?
IT
20-35 years of age | Experience level: first safari
This agency isn't very reliable as soon as there's a problem (caused by their own mistake), they do
I used Chenggong for a 3-night private safari. The pre-departure service was good; we agreed on the accommodations best suited to us and our budget.
On the morning of the first day, they showed up on time, and we began the tour. The basic organization was good; I was initially happy with the service offered, BUT THEN THERE WERE SOME UNPLEASANT SURPRISES!
Already 20 days before departure, the agreed-upon price had changed because I'd been informed of the increase in park entrance fees: we'd have to pay an additional $60 per person. Of course, I wasn't thrilled with the increase, but I realized it wasn't anyone's fault, and I paid the extra money. I simply asked the agency to accommodate us with the price, given the already high price we were paying (remember, it was a private safari). They simply ignored this question and pretended nothing had happened.
The first day in Amboseli was fine, until we arrived at Tsavo East National Park, where we discovered that CHENGGONG HAD NOT PAID FOR ALL THE PARK ENTRANCE FEES: we were missing one day of entry, as our lodge was inside the park (and they had recommended it because it was cheaper than others outside the park). After contacting the agency, they began to argue, claiming that it was a new feature of the park that we had to pay for the first day's stay only, due to the price increase on October 1st, for which we had already paid a premium. I don't know whether to believe them; the basic problem is that even if it were true, they should have known, it's their job, AND THEY HAD TO TELL US. They completely ignored it, or pretended not to know. Had we known, we could have agreed to pay more or change our accommodations for one outside the park.
After speaking with Chenggong, they even refused to admit it was their mistake, saying, "It depends on the park." Shouldn't the agency I book through know about it? So, why did I pay them?
In that situation, we had no choice but to pay: the accommodation was already paid for, and by not entering, we would have lost that money too.
I repeatedly asked the agency to acknowledge their mistake and pay them or refund us (at least a portion, to make things easier).
RESULT: WE HAD TO PAY ANOTHER $180 on top of the nearly $2,000 we'd already paid for a package that included "all park fees," but that wasn't the case.
The icing on the cake: at the end of the safari, we were supposed to take a morning train from Voi to Mombasa, but Chenggong, WITHOUT TELLING US, booked the evening train, ruining all my plans. Anyway, once we took the train to Mombasa, there was supposed to be a driver to pick us up from there and take us to Watamu, also organized by this agency. Result: we arrived in Mombasa and not only was the driver not there, he hadn't even told us he was late, so I feared no one would come. It was late at night, the taxi drivers were getting very pushy, and I didn't have our driver's number. Chenggong didn't answer: he had to call a local to get in touch. The driver, who I don't think had even been notified, arrived at the station more than an hour late, laughed in our faces when he saw us exhausted and angry, and drove terribly. Chenggong claims he was stuck in traffic: first of all, if he had been serious, he would have left earlier given the city traffic; secondly, he should have at least told us. Finally, more than an hour's delay is unacceptable after all these mistakes!
We arrived in Watamu after midnight, so even our plans for the next day were dashed.
For days, RIDICULOUS excuses followed, but never a hint of fixing the situation, or even refunding us part of the money we lost due to their mistake, something they didn't properly inform us about. I asked for two weeks straight to speak to the boss, but there was always the excuse, "He's busy, he's at church, you'll talk to him on Monday." BUT I STILL HAVEN'T TALKED TO ANYONE.
Final advice: only use agencies that someone you know has already tried firsthand, especially for such important and expensive experiences. Don't ruin unique experiences like a safari for untrustworthy people like these! Don't even consider Chenggong.
CO
65+ years of age | Experience level: 2-5 safaris
A nightmare in Namibia
I paid the MHOF agency 76,051,000 NAD for an 8- day,7 night tour,starting on September 26th and ending on October red,2025 It included lodging,meals,safari, vehicle and Guide.At the agency director's insistence,I paid everything a month in advance.two days before the Safari tour was scheduled to begin,the owner contact me demanding inmediate payment of U$2,600 as a condition for the Safari to take place.At that time ,I was travelling from my Countriy,Colombia to Namibia.I did not agree to their request since
I had already paíd everything that has been agreed upon. The manager did not fullfill the agreement,there was brother a vehicle nor guide.of the seven days of accommodation,the agency had only paid for five.
I believe,I have been scammed by the manager ,Mrs Berlinda of the MHOF agency
DE
An agency with a poor service
We booked a prepaid private 9 days safari starting in Moshi. We were very disappointed about their pure operational services. It started that the promised briefing didn‘t take place. They changed the driver on the day of arrival with no information of our safari or any further hard copy. So we got into the situation , when we were to leave the National Park, the rangers didn‘t allow us to leave. They didn‘t find any payment for the fees from Monkey. After two hours discussion with them we paid about $ 500 out of our cash reserve. The driver promised us, we will get the payment asap what didn‘t happen. As we wanted to address our frustration, the manager refused to talk to us. As recently as we put a lot of pressure on them, we got our money back in several steps in TS. There was no proactive service at all. The only positive point was the experienced and knowledged driver. Many thanks for the nice game drives John. Summary: If you look for an operator with good service, we definetly can not recommend.Monkey.