JP
20-35 years of age | Experience level: first safari
The best experience
Airport transfer was included. I was grateful. The person in charge was very kind and polite. Although my English was poor, there was a system in place to contact us at any time during the tour if I had any questions, and she valued us as customers. However, when I asked other participants, they had negotiated a slightly lower price, so the price may have been higher. If you pay by card, a 5% surcharge is required, so if you do not prepare US dollars in cash, you will end up spending money unnecessarily.
20-35 years of age | Experience level: 2-5 safaris
Awful operating company, amazing tour guide
Let me start on the safari guide that took us around, Mike from Karava Brothers Safari. Absolutely amazing, his knowledge on animals was insane, he found cheetahs, lions and other amazing animals on his own without the use of the radio and utilised the radio to help us see every animal available. A lovely man who I cannot recommend highly enough, I will give his details to friends and family.
However, the safari operator whom I dealt with was appalling. My communication with Mercy Yetu Safaris began months before and we had an itenary arranged and paid for 6 months prior. A week before going away I informed the company where we were staying and got no reply for a couple of days. This was very unusual so I did a bit of research and found their website was out of use, and their page on the safari comparison company was out of use. None of the numbers given were working and there was no reply to any emails. I called the safari comparison site whom I found them on who emailed them. All of a sudden I got a reply to my emails with the Mercy Yetu claiming they'd gone into their spam, very convenient when I was getting replies daily a couple of months prior. The days before my safari were a complete stress as it had appeared the company had forgotten about my safari which was confirmed when I found out they had booked everything 3 days prior to our arrival despite us booking months in advance. I thought the trouble would end on our arrival however it continued. We had paid for flights and the company weren't sending us out tickets, after an absolute slog of back and forths we eventually managed to get the tickets late at night when we had a flight at 8am, shocking. Finally I thought this was the end of the stress but again, the return flight which we'd paid for experienced the same issues with the company not sending us the email with the booking code making check in impossible, a couple of hours before the flight I was sent the code by WhatsApp to end what was supposed to be a good day but turned into a stressful day due to Mercy Yetu's incompetence and lack organisation. To make matters even worse a couple of days before the end of the safari, despite being told we would be with our guide until day 7 we were merged with another group and said goodbye to our guide whom we had built such a bond with, we were told we had to pay $300 to keep him despite being told we'd have him till the last, they claimed it was because they were over budget, again lack of organisation.
I would strongly advise against anyone booking with this company to avoid the stressed we went through
NL
20-35 years of age | Experience level: first safari
Experience of a lifetime!
Good communication about the booking process.
Good program and everything (pick up, lunch, (cold) drinks, charge possibilities and a clean car every day) was arranged very well.
The guide was very eager to find the big five and we (3 young women) felt save with him.
The guide could share some more information sometimes.
We thought we would spend 2 days in Serengeti, but it were 24 hours.
FR
20-35 years of age | Experience level: first safari
A superb day exploring waterfalls and hot springs
We had the pleasure of spending the day discovering the coffee plantations and then the Materuni waterfalls. We were able to make coffee and were treated to a tasting session. Swimming in the waterfalls. We also visited the Chemka hot springs. A very pleasant time. Lots of locals too.
Yusuph, our guide, was professional, accommodating and very smiley.
20-35 years of age | Experience level: first safari
Perfect in every aspect
Perfect service, perfect organisation. Raphael was really taking good care of me as his costumer. I can recommend Jambo Massai Tours in 100%.
FR
35-50 years of age | Experience level: first safari
Very kind, very caring.
Great experience, great safari, great vacation from Nairobi to Diani Beach via Mombassa, everything went very well.
A top-notch guide, magnificent landscapes, and very welcoming locals.
(automatic translation from French)
50-65 years of age | Experience level: over 5 safaris
This was a memorable experience!
I booked a Full-Day Kruger Game Drive with Elephant Herd Safaris. Our guide, Patrick, was outstanding. He was very informative, experienced, and quite observant. This was a very exciting, educational, and fascinating experience! I will book more game drives with Elephant Herd Safaris on future endeavors to the Kruger National Park.
NO
50-65 years of age | Experience level: first safari
Afro Dawn Safaris were very accommodating to our requests - and created the tour we wanted
Afro Dawn Safaris / Isabella listened to our wishes and made the trip the way we wanted it, including accommodation and safari.
The accommodation at Cresta Mowana Safari Resort & Spa was fantastic, great food and service.
We had boat cruise first day, then a full day private game drives at Chobe National Park with our Guide Mabuta.
He was a fantastic guide, nice, knowledgeable and didn't give up looking for the lions. When we finally found them we got 9 lions right next to the car.
Transportation to and from Livingstone, border crossing etc. went perfectly and completely according to plan.
20-35 years of age | Experience level: first safari
Kevic tours company was reliable, trustworthy, knowledgeable and attentive from start to finish.
Words can’t explain how satisfied we are with Kevic. Everything from the communication prior to the trip to the safari experience went smoothly. Grace was attentive and responsive during the booking process and Simon was an incredible guide. We had a fantastic time getting to know him and his beautiful country.
Both hotels picked out my the safari company we’re welcoming and had everything we needed to enjoy our stay including stable internet. They were knowledgeable about my dietary restrictions (I’m vegan) and surprised us with honeymoon gifts.
The safari experiences were magical, but I really think it had to do a lot with our guide. He was knowledgeable, knew where to take us, and concentrated on all the animals, not just chasing the big 5.
This was our first time in Africa and we felt safe and welcomed. We are so grateful for this experience and absolutely recommend Kevic for your safari needs.
BE
35-50 years of age | Experience level: over 5 safaris
"For over 20 years, our go-to expert for crafting unforgettable journeys we can always rely on."
Our safari in the Masai Mara was truly a dream come true. From the very start, everything was perfectly arranged. We were picked up from our hotel and smoothly guided to a local airstrip, where a short but breathtaking flight took us straight into the heart of the Masai Mara.
Upon landing, our guide was already waiting for us – and he was fantastic! His passion was contagious, and he went out of his way to track down the wildlife. Thanks to his efforts, we were lucky enough to spot four out of the legendary Big Five during our short safari – an experience we will never forget.
Our lodge was located just outside the park, right by a river, with stunning views over the open plains. As the sun set, we watched giraffes, hyenas, and antelopes peacefully grazing on the horizon. It felt like stepping into a scene from a nature documentary. The meals at the lodge were delicious, and the service was impeccable – every member of the staff made sure we felt pampered and cared for.
What made this trip even more special is that it was arranged by someone we’ve trusted with our holidays for over 20 years. Time and time again, he ensures our trips are nothing short of amazing – and this safari was no exception.
In short: a perfectly organized adventure, a guide who went the extra mile, and a lodge you’ll never want to leave. We highly recommend this unforgettable experience to anyone looking to discover the magic of the Masai Mara.
