HU
Paid for a 21 day high quality safari through Kenya, Tanzania and zanzibar
We paid $17317 usd for a 21 day exclusive safari holiday staryifrom Niarobi, when we landed their was noone, I mean noone their for us.
The guide that scb tours supplied had not turned up, no help from solomon bwanga, we had to pay another $8000 usd to get a holiday and was promised refund by end of January 2025.
We have been fighting for this refund ever since and as today April 22nd 2025 we have had nothing.
They have stopped communicating not even the owners of the company have contacted us, ever.
They will come here with all sorts of excuses, but we are out of pocket.
Check their Facebook page that has been hacked.
Their ticktok page is blocked from comments.
Their Instagram is hacked.
Their web page is blocked.
And solomon business whatsapp is supposedly not working only in the office.
Check the terms and conditions as they will say they are not responsible for anything that goes wrong.
The hotels and safari are not what is ordered but upto the guide you get.
If we get our money back we will of course change this comment.
I have no problem if you contact us for the full truth. We have nothing to hide.
35-50 years of age
Paid, but got nothing…please take care!!!!
They took our money and then they disappeared ! We ended up having nothing!
Please take care…
FR
20-35 years of age | Experience level: first safari
ThinkScene Safaris = Future Problems
For you readers seeking to book a safari in the next few months,
do yourself a favour and stay away of ThinkScene Safaris at all costs.
My and family traveled to Kenya in March 2025 with ThinkScene Safaris, with whom we had signed a contract on January 9, 2025, and was fully paid. During our trip, the agency demanded unjustified extra payments for already contracted services, thus violating the terms of the contract.
These charges included extra costs for confirmed accommodation, an unconfirmed excursion, and other unwanted services. I disagreed with these fraudulent requests with supporting documentation.
Despite several amicable attempts and a proposed compromise from my side (the agency retaining in an overpayment, with no further fees), the agency refused and threatened to downgrade my future contracted services. After these unacceptable threats and being insulted by my former driver, out of fear for our safety, we had to cancel the last part of the trip. I had to rebook the remaining leg at the last minute with another agency at our own expense to avoid any further disasters on our spoiled holiday.
I requested a refund for the last portion of the trip that was not honored based on these multiple contractual breaches, abusive practices, and disrespectful behaviors. The refund was refused by the agency based on their cancellation terms (non-applicable in these conditions) and a shady sentence allegedly allowing them to charge extra at will. Since then, they have ceased all communications.
The matter has been reported to legal authorities and is ongoing.
Stay safe and out trouble by not doing any business with this travel agency.
I would suggest booking a stay in one big worldwide chain hotel first.
Once it’s done, book your experience through the hotel directly engaging in their responsibility in case something goes wrong.
Kenya is an incredible country worth a visit, but it’s a shame that the behavior of some very few people ruins the overall experience.