NL
50-65 years of age | Experience level: 2-5 safaris
I do not recommend Silver Spark Africa
Our highly anticipated 5-day private safari, costing over $4000++, with Silver Sparks was a complete disaster. After full payment, we were subjected to:
• Substandard vehicle.
• A seemingly new and potentially unpaid driver.
• Unpaid entry fees at tour sites (despite our full payment).
• The driver's concern about not being paid, jeopardizing our return.
• Last-minute cancellation of our return airport transfer via text leaving us stranded.
• Unacknowledged overpayments for dinners.
• Zero communication or proactive updates from Silver Sparks during our trip.
• Unauthorized itinerary changes.
Silver Sparks takes your money and fails to deliver on their promises. This unprofessional and unacceptable experience ruined our first visit to Kenya. We strongly advise you to seek other reliable tour operators.
Silver Sparks never acknowledged returning the monies we paid twice due to their negligence. Seems to be their standard way of operating.
A formal complaint has been filed with the Nairobi tourist board.
CN
20-35 years of age | Experience level: first safari
a terrifying trip
It was a terrifying trip, and I still can't help trembling when I think about it. On the last day of the return journey, the driver parked the vehicle on a slope but failed to apply the handbrake after getting out. The car quickly rolled backward, crossed the entire road, and eventually overturned. The four of us in the car were injured to varying degrees. The travel agency refused any compensation, including for our personal items crushed under the car in the accident. When we requested to see our insurance documents, they refused to provide them, making it highly likely that they had not purchased insurance for us. The accident caused the fuel tank to burst, and diesel spilled all over the ground while we were trapped in the car. Fortunately, it was the rainy season, and a sudden downpour prevented the vehicle from catching fire. I still feel terrified now, and the travel agency's ability to handle emergencies is extremely poor.
