ES
20-35 years of age | Experience level: first safari
Horrible, be careful, it doesn't deliver the service you pay for.
Be careful, they don't provide the services you pay for. The conditions we paid for were not what they offered us once we were there. The water service, supposedly free, was a lie; they made us pay for it after the experience was over. The vehicle for the safari was completely different from the one you see in the pictures before we paid for the safari (the condition of the vehicle left much to be desired, and the one we booked was closed on the sides and open on top, and at no point did they provide us with what we paid for). You pay for a guide, and in our case, he didn't speak to us at all during the entire trip, nor did he offer us water all day (when, in theory, you're paying for a guide and for water during the trip). The only time he spoke to us more fluently was at the end of the safari to tell us his name and show us a QR code to rate him, in an aggressive way, as if we absolutely had to give him a good rating. On our first day visiting the Maasai village, we waited for over an hour, and when we finally arrived, they didn't even apologize. The food service was very poor; when we arrived for lunch, we were given a sandwich... They always under-served us. And they offered no solution. We want to claim a refund, but they haven't responded to any of our messages. We will not recommend Kihindo Tours to anyone we know.
65+ years of age | Experience level: 2-5 safaris
Good communication
Unable to review for 2026 trip
We place a booking with this company about 18 months from intended travel. Told that deposit would be held in trust till Dec 2025 and refundable.
Booking contracts were submitted.
Carefully read section on NON REFURDABLE deposit.
Unfortunately we had to cancel approximately 11months from trip because of extreme medical issue and the person has in fact passed.
The booking was for group of 5. Almost $10000 was kept. A limited amount was refunded.
However, they stated that they needed to cover fees for cancelled land content. I check the Web site of accommodation and several had a no cancellation fee this far from stay.
When asked for proof of cost they refused to justify this extreme amount.
Yes they need to be paid for preparation of tour, believe this to be extreme.
Travel insurance not taken out at time because of being more than 12 months from trip and told to take out insurance once flights were booked.
IT
50-65 years of age | Experience level: first safari
Very disappointing. Not recommended.
Never saw the Serengeti despite having paid for it and being scheduled. Unfortunately, it was New Year's Eve and the guides were in a rush to celebrate. The facilities were inadequate, and in the end, they even stole our luggage. The worst of the worst.
(automatic translation from Italian)
IT
35-50 years of age | Experience level: 2-5 safaris
Not the experience I expected.
During the trip, we encountered a rather serious car breakdown. Our driver sent us to the planned lodge with another company, and we lost our entrance to Ngoro Ngoro Park for that evening.
Although we had paid for the park entrance, we were not reimbursed, and above all, our driver and the person who helped us organise the trip not contact us with a phone call or a simple WhatsApp message to tell us how we would be organised the following day. We didn't know if and when the car would be repaired, and we received no information from either of them, even though I contacted them several times to ask for information. They repeat that they will let us know. But no news, till the following morning when driver literally knocked on our door at 6 a.m. while we were sleeping.
He came to pick us up saying he was very tired, and although I fully understand the difficult night he had, I expect the company to send someone else if the driver feels, rightly, tired.
In the end, after we lost our ticket, even though we had paid for it, and received no explanation from the company, the driver asked us for a tip, which would have been perfectly acceptable if he hadn't asked for a specific amount per person per day. It was basically a fee.
I thought it would be useful to talk to Wilberth on the phone and explain that communication with customers is important, especially after entrusting our trip to their company. After a round of explanations, the organizer blocked me on WhatsApp.
I don't think I would ever recommend this company, where the human aspect is completely overshadowed by money.
For me, these aspects are very important. When I travel, I want to be informed about what is happening around me. I don't want to be treated like a piece of luggage.