FR
20-35 years of age | Experience level: 2-5 safaris
Sad safari
Karibu Safaris it's a one-time agency.
Unfortunately we were very disappointed with the safari especially from the guide who was more a driver.
No communication with him except answering yes or no questions.
We were not immersed in the safari with the guide.
We were able to see lions by chance but staying juste 2 minutes juste toi take some pictures.
We couldn't enjoy this moment.
We were embarrassée to Ask each Time toi get Closer to thé animals because he didn't do it naturally.
We chose a private safari 2 days 1 night.
We arrived on the first day at 12:30 at the lodge for lunch and we left only around 3 pm to start the safari.
We would have liked to leave eaelier to enjoy more instead of waiting 2h in the lodge.
The next day we saw very very few animals because we went through the same places as the day before moving away.
We spoke with other travellers who had the opportunité to see from the 1st day to see a lot animals including lepopard crocodiles a lot of lions etc.. They were surprises that WE didn't see all this on the first day.
In conclusion, we have not discovered the Masaï Mara as it's legend says and the people who describe it this is a huge disappointment because we leave with a taste of unfinished.
FR
50-65 years of age | Experience level: over 5 safaris
bad and very expensive
I'm not about to set foot in Zanzibar again it's very expensive the reception is bad he only thinks of one thing and that is to ask you for a credit card and tips the service is not up to par people are ungrateful and the organizers useless
35-50 years of age | Experience level: 2-5 safaris
11 day Kenya-Tanzania Safari, Bad accommodations in Arusha, truck broke down twice in Tanzania
I had an 11 day tour of Kenya and Tanzania with luxury accommodations. Before I left for Africa, I really had a good communication with Susan/Suzy, she answers questions all the time thru WhatsApp, it's when I arrived in Africa when everything starts to become bad, when I got there, she changed some of my accommodations, the accommodations in the national parks were amazing, I chose the luxury accommodations and they were indeed nice! But my accommodations in Arusha were very bad, she put me in bad places that have dirty rooms, slow shower pressure and stinky rooms! Also, our truck that we used in Tanzania broke down twice, one day we have to spend a few hours in a junk shop in the middle of Serengeti to have the tires fixed then the following day this truck broke down again and we have to hitch a ride with another tour group to go back to Arusha! She booked us thru 7 wonders in Tanzania, I guess this safari company in Tanzania is not reliable! Also in Kenya, they used a van that was converted with a roof that can be lifted during game drives, its not those 4x4 safari trucks! The bad thing about this is it's very bumpy during game drives and roads in Kenya and Tanzania are not paved and very dusty! I just would like to point out that the drivers I had were amazing, Anthony in Kenya and Linus in Tanzania were both nice and they can easily spot animals even if they're very far from the vehicle. Overall, I enjoyed this trip I was able to see the big 5 and I would still do it again but I would probably choose another African countries next time and if I have to be back in Kenya or Tanzania then I'll choose a different tour operator next time
ES
20-35 years of age | Experience level: first safari
Anoying
In the middle of the safari they change us of group,van and driver.
The driver didn't stop in naivasa lake when we had to do It...
The driver wasn't worried about us any moment.
20-35 years of age | Experience level: first safari
Not the best experience
After the trip we were taken to their office like hostage to demand more money than we agreed and already paid cause they decided that they didn't make enough profit. Very poor customer service.
Be expected to pay much more than the original agreed fees as they will claim it is not included, e.g. entry fees. At one point we were asked to pay for the fuel cost!
Make sure to pay yourself entry fees as we realised we have been scammed and paid more than the entry fee. Unfortunately only realised this after the trip when we talked with out friends who visited the same attractions
20-35 years of age | Experience level: first safari
Review about Hell's Gate National Park by Tara
Great place to ride bikes and see beautiful scenery, but there wasn't a density of wildlife. We jut saw zebras and giraffe.
DE
35-50 years of age | Experience level: first safari
Not professionel
We have booked 2 safaris, the first was planned with 4 nights and the 2nd with 5 nights (so it was in the mail and was also paid). The first safari went well, we have also seen many animals, the guide really tried hard. On the 2nd safari we were told after the 4th day that tomorrow is the last day. Astonished we said that according to the mail the safari lasts 5 nights and 6 days. Suddenly nobody wanted to know anything about that. After a phone call and SMS to George, he then admitted that there is probably a misunderstanding, he actually meant only 4 nights even if there are 5 nights! Astonished and annoyed, we tried to make it clear to him that we expect 5 nights at this price according to the mail. George does not want to know anything about it and there was also no compensation. The end of the safari was accordingly bad, as we desperately tried to get another accommodation at a reasonable price! Thus, we have now paid an extra night and also the full price - which was for 5 nights. From our point of view, this is pure rip-off. Who books here, must clarify beforehand how many days and nights are included in the booking to avoid nasty surprises. We do not recommend this tour operator
CH
20-35 years of age | Experience level: first safari
Review about Lake Manyara National Park by Julia
Lake Manyara is a little bit destroyed from the flood. In the morning we almost saw no animals than Monkeys! Would not recommend!
20-35 years of age | Experience level: first safari
Bad
the mini bus was terrible, everywhere we ate the food was bad, our main day was delayed by an hour because of other passengers and at the end of the day we ran into a rhino and 10 lions on the hunt and the driver hurried home and didn't let us enjoy the scene 10 minuts more
the only reason for rating 2 is that we saw a big five
Don’t select, we were left stranded twice with independent drivers that did not know our itinerary.
We are experienced travelers who generally don’t mind small hiccups or slight plan changes. However, we experienced many issues on this safari that were unacceptable. No matter what tour agency you select, you will see the animals and the landscapes. If you don’t want those memories clouded by stress, uncertainty, and worry, pick a more reputable tour agency. This is not a professional outfit.
We were dropped off at multiple locations that didn’t match our provided itinerary with no Wi-Fi / service to contact the agency. In one instance, the next driver showed up 15 hours late. There was a lack of information and transparency that left us feeling unsafe, vulnerable, and stranded. We paid extra for a 4x4 Jeep but spent half of our time in various small sedans. We were not able to drive to one of the parks due to this.
A flat tire is reasonable and common. However, setting off on a three-day safari in the Serengeti with a damaged, leaking radiator is negligent and unsafe. We were stranded for two hours because the engine overheated and had to make several other stops to check on the vehicle throughout the tour.
Despite paying for an all-inclusive (planned) safari, we had independent or sub-contracted drivers who were not aware of our itinerary —including what parks we were to visit, where we were staying and the logistics of our next (unexpected) hand-offs. These drivers also didn’t have our information and we were forced to trust they were somehow affiliated with the company.
In one specific incident, a driver had no idea what our final destination was or where we were staying. This driver attempted to pick up friends along the way until we demanded to be taken to our accommodation. He didn’t know this accommodation, so we told him to take us to the accommodation we stayed in before we departed for the park where we knew we would have access to Wi-Fi to call for help. We then had to go to the new accommodation that was not on our provided itinerary.
Other issues we experienced:
1. Our accommodations didn’t match those listed on our itinerary and we were never provided with an updated version.
2. None of the jeeps were affiliated with Okoa Tours or the Tanzanian counterpart called Seven Wonders, despite other legitimate companies having branded vehicles.
3. All jeeps’ were older than the pictures provided and the charging outlets did not work as described.
After the tour we reached out to Okoa and they responded “But as far as the Kenya side nothing went wrong” because we arrived at the 3 listed parks.