US
65+ years of age | Experience level: 2-5 safaris
Fantastic
Really responsive and helpful during the planning stages. Helped us get the perfect arrangements, answered all of our questions, and got us the directions and details we needed to find our way there and make the whole adventure happen. And we in route they were right there with us answering questions and providing information as needed.
US
Carson was Very knowledgeable
Carson was so nice and knowledgeable. Our group had people from all backgrounds and we were all so pleased with our experience. It was a great day.
US
35-50 years of age | Experience level: first safari
Knowledgeable,professional
Wow—what an adventure! My trip to Masai Mara and Lake Nakuru felt like stepping straight into a wildlife documentary. In the Mara, I got to see lions chilling in the grass, herds of wildebeest on the move, and those endless golden plains that just take your breath away. Then at Nakuru, it was a whole different vibe—the lake was splashed with pink from thousands of flamingos, and I even spotted rhinos up close (goosebumps moment!).
Between the game drives, the sunsets, and just soaking it all in, this safari was the perfect mix of excitement and pure magic. Honestly, it’s one of those trips that stays with you forever.
US
35-50 years of age | Experience level: first safari
3.5 Stars...Hard to say TBH
Michael from the tour company on whatsapp was helpful, but definitely overcharged me on airport pickup - $35 from JRO to Moshi. I was on a 3D2N group tour with guide Ali, and a chef, and we stayed at Fanaka Lodge. Guide Ali didn't do an introduction at the start, no welcome, no nothing, and I learned his name from other members. While we could tell Ali was good at what he does, his attitude was negative 70% of the trip, and a couple times he tried to hype himself up by making a corny joke about how heavy his jeep was after we ate our lunch. I was traveling solo so I was riding shotgun the whole three days and had to take in 90% of his dismissive comments/attitude towards me and some members of our group.
As for the Chef! Our interactions were limited since we only saw him at the lodge, but many of us could tell he's got a big ego. One evening, he complained how everyone arrived late at dinner but he never told anyone the start time. You get the gist, communication wasn't lacking in general. I once asked the chef for more green beans in our veggie stew for the next day's lunch. And guess what, we got the least amount of green beans out of all the days. I deeply regret giving him a $20 tip. My take after this trip is, do NOT feel obligated to tip anyone, if the service doesn't merit it, despite what all websites suggest.
The safari tours are pretty well established in Moshi/Arusha, most tour companies with 3.5 stars or above, if you are on a budget, are fine. Since most tour companies rely on freelance guides & chefs, your experience will come down to luck. Wishing all future travelers in being paired with great staff!
US
35-50 years of age | Experience level: 2-5 safaris
Excellent
David was a genius of the Mara. We saw almost everything. Thank you Susan for the planning and timely replies.
CH
20-35 years of age | Experience level: 2-5 safaris
Absolutely amazing!
From the very beginning, their team was incredibly responsive — answering all our questions quickly and thoroughly, which gave us the confidence to book with them. That level of care continued throughout the entire trip.
Oscar and Silence took fantastic care of us during our time in Zimbabwe and Botswana, always checking in to make sure we were comfortable, happy, and making the most of every moment. Their attention to detail and warm hospitality truly made the trip unforgettable.
In the final part of our journey, Francis stepped in and was just as wonderful — ensuring every aspect ran smoothly, from the transport to the food. You could really feel that the whole team is passionate about what they do.
We wholeheartedly recommend Zambezi Expedition Travel and Tours to anyone looking for a unique and well-organized adventure in Southern Africa. You’ll be in great hands!
CN
35-50 years of age | Experience level: first safari
The operator is professional and the guide chosen for us was very professional.
This Safari experience completely exceeded our expectations.
Especially thanks to our guide, Halifa, who has over 20 years of Safari experience. He always managed to spot lions and cheetahs before anyone else, giving us precious moments of exclusive encounters with wildlife up close.
While ordinary visitors like us could only observe animals with the naked eye, Halifa’s sharp instincts allowed him to tell when predators like lions were nearby—just by watching the behavior of grazing animals in the distance. He knew the habits of every creature on the savanna and patiently explained them to us throughout the journey. He even opened his guidebook to show us detailed information about the animals, which made our Safari experience even more enjoyable and educational.
I still remember standing on the grasslands, gazing at the wildebeests in the distance, dancing together, and hearing Halifa tell us that happiness is the most important thing — we should live in the moment. His positivity and wisdom deeply moved us and gave our Safari a more meaningful and memorable touch.
We are truly grateful for this journey.
CN
20-35 years of age | Experience level: first safari
Lucky enough to choose Jungleroam
strongly recommend Joseph and Jungleroam to anyone who wants to have safari, especially those hesitant to have the very first experience like me. I randomly saw someone posted her experience of having Jungleroam as her organiser for safari (budget). I emailed them months before I decided to go, and their offer was good. Later I decided to choose safari (comfort) when I booked my flight with a friend, which proves to be a smart choice. Getting up early to chase after animal is very exhausting, the lodges we stayed were good and close to the parks (Jambo Mara/Sarova Woodlands/Amboseli sopa). BTW, I love the pork ribs in Sarova Woodlands. Our guide Joseph has been doing this in Masai Mara for ten years; his expertise helped him find animals and build bonds with other guides, which is important for info sharing. He show us the big five, ugly five and lots of lots of fantastic animals in Kenya and also some local culture; so the 6-day safari became fantastic memories for me and my friend. Definitely recommend!
PL
20-35 years of age | Experience level: first safari
5 Days Couple Safari With Serengeti Wonders
I would like to appreciate the team from Serengeti Wonders for the best safari experience they offered us. My husband and I had a best 5 days safari in Ngorongoro and Serengeti. The plan wa good and every point of our Safari was well handled from the booking process by Mr. Rajab who was very helpful tou our safari guide Mr. Jafar, who was not only knowledgeable but friendly and funny. We saw many animals and my favorite was th Giraffe in the Serengeti, the way it walks always is beautiful to my eyes.
Thank you for this well planned safari, it was the best moment of our life.
CN
20-35 years of age | Experience level: first safari
The service is both considerate and professional.
First of all, the guide Pius was very professional and meticulous. During the 7-day trip, he showed us all the animals and explained a lot of animal knowledge and the local customs of Tanzania to us. The overall itinerary was very reasonable and we were all very happy. Secondly, the customer service Jeremiah responded very quickly, basically answering all our questions and providing many suggestions for our trip. Finally, we would like to thank the Serengti smile for providing such an amazing trip for us.
