US
Great safari, terrible administration
The experience was great and I loved the wildlife, the accommodations and our guide. However, the way that the company handles the business is incredibly unprofessional. First, after I wired a large amount of money to the company I got an email saying that the bank had changed routing number and to please wire the money again since "most likely" it would get rejected. After I went to the bank and emailed back I was told that the bank did get the money and that everything was all right but what if I had re wired the money like they asked me to?
After that, I repeatedly asked the owner to confirm that we would be picked up at a certain time on a certain day and he did confirm multiple times but when we arrived to the airport no one was waiting for us! I had to borrow a phone -and tip the guy who lent it- in order to get the a hold of the owner. He sent somebody right after but it does not fix how unsettling it was to arrive and not having someone ready (we were considering it might had been a scam.) When we got to Arusha the owner met us there and his excuse was that "since all their guests arrive at night he just assumed that we were going to do that as well." I confirmed with him multiple times about the time we wanted to be picked up and he just assumed???
We still rolled with it and didn't complain trying to make the vacation a fun time. Our guide was great, friendly, knowledgeable and seemed to be very into the wildlife, not just as a job but to have a true appreciation for the animals. So we headed up for a 7 day safari..., except it wasn't 7 days. We did not review our itinerary everyday because the company should know exactly what you paid for and should provide that for you but when on day 5 the guide told us that we would be ending the next day I went and checked the exact itinerary and it turns out that we were shorted 1 morning at the Serengeti. When I told the guide he said that he was going to talk to the owner and then came back saying that he would meet us in Arusha the next day to exchange ideas about what we could do to make up for that day but on the next day, of course, he did not show up. Instead he told our guide to offer solutions for us but the best one was a walking tour in Arusha which we did not care about. I paid to be at the Serengeti, not to walk in a city with nothing to see.
In the end we were fed up with the owner and his unprofessional attitude so we decided to just stay put at the hotel and lose that one day at the Serengeti except that the check-out was at 10 am and our flight was at 6 pm. Being that the owner wasn't there he couldn't handle the situation and our guide had to do his best. They allowed us to stay and use the pool but we had to give the room at 11 am which should not have happened. We should have been able to do late check-out but since the owner wasn't there to negotiate, we weren't.
We again said fine and just asked our guide to pass the information of our flight to Henry, the owner, to be picked up at 3 pm. But, you guessed it, the owner didn't show up to pick us up and the driver that he sent was over half an hour late! We requested to be picked up at a certain time because we have a plane to catch and things to do and they don't even respect that. Our driver was rude, acted like it was an inconvenience to drop us at the airport and was texting on his phone the whole ride.
You would think that after not being there to pick us up the company would do everything in their hands to make up for it but instead they were consistently careless. My wife and I had been in Africa for a while before the safari so we understand that things are not smooth and that people work differently there but when you pay the kind of money that we paid they should at least be there to pick you up.
Oh, and I asked for a receipt of payment at least 5 times which the owner kept saying "I'll send it tomorrow" but I'm still waiting. All I can think of is that he doesn't want to report the tour and pay taxes on it which I get but when your guest is constantly requesting it the company should take care of it.
Like I said, I loved the safari and the overall experience but I would absolutely not recommend this company solely based on the owner. And if you think that there are multiple great reviews that don't agree with mine, well, a lot of those come from Canada even if the listed country of the reviewer is a different one so I would not be surprised if they are fake reviews written to build up the company's profile.
CH
20-35 years of age | Experience level: first safari
Rather poor
Quick answer to the mails, friendly and helpful office staff. After booking and paying the contact ends, besides a voucher sent to you about 2-3 weeks before travel. At least a follow-up mail confirming flight details etc. one week before departure would be a nice move.
Pick up and transfer to ole sereni hotel worked well. However they charged me over 300 USD for that one night. On the website I found afterwards prices between 180-220 Dollars for a night. That's what I call a rip off, especially after paying a couple of thousands for a 8-day safari.
The 8-day cheetah safari: Generally confortable lodges and camps. Unfortunately the downside was our driver, he spent a lot of time on the phone taking personal calls - even during game drives!!!- very unmotivated just doing his job. Did not stop at different amazing sights like baby giraffes right next to our car. Everyone in our group was quite frustrated about this. Sometimes we had to intervene and demanded a stop. Otherwise he would have just drove by amazing photo opportunieties etc.
Take a shot while driving? Nearly impossible as our driver seamed to try escape someone - His driving was wreckless especially during the gamedrives. By far to much speed. I was lucky not to hurt myself as there where quite dangerous situations standing up in the vehicle and someone driving it like that. I almost fell a couple of times or bumped in really hard.
It certainly felt more like a formula one race rather than a game drive, and I think with this kind of driving a lot of animals heard us miles ahead.
The jeep was in quite bad conditions. One of the windows was broken, you could not open it anymore.
The windows quite dirty, never cleaned during the trip and old seats. Flat tire and breakdown aswell but not surprising.
Further our driver seemed to be really, really bored. Not many infos and a appalling attitude. Well I understand that the driver makes this safari most likely many times a year however for most of the customers it's a once in a lifetime opportunity. It's so sad if goes this way.
The somak lounge which you will be taken before and after the safari is just okay. Pre safari there was nothing on offer, just some drinks in the fridge which had to be payed for.
Upon arrival they gave us some fish and chips which was quite tasty with different sauces. Drinks at a surcharge as well. Wifi was not working, which would have been appreciated after 8 days offline.
35-50 years of age | Experience level: first safari
not worth it. not good value for money
Sunway Safaris is highly disappointing. saying that, we did see majority of the animals, and the main tour guy was great.
disclosure: below is our opinion only, and we communicated it to the company and they promised to address these for the next tours. offcourse, it doesnt help us.
- lunches were predominantly can food. for 1500 Euro per person, one can provide better food.
- the vehicle is too small for 12 people. we were only 9 with an extra guide (3 guides) and it was cramped. one can use bigger vehicles, particularly for these large distances.
- perhaps the most annoying thing is the mus-information. game drive in Krueger, was literally only drive from point A to point B on our route. we didnt really have the game, off the sealed roads as one promised. we just moved up to Zimbabwe, and whatever we saw - that was the game. the game drive in Chobe, was offered to us for 400 Bula, but when we went to reception, suddenly the price went to 320. Finally, there was no option for night safari. we were promised it in Khama Rhyno and Krueger (itinerary based) but we didnt actually have the option when we were there.
In 2 of the camps there was no hot water - although promised (great Zimbabwe and i forgot the 2nd one)
US
35-50 years of age | Experience level: first safari
Do not book with Safarihub
I do not recommend this company for many reasons.
1) They are not very good at responding to emails (this should have been my first sign to go with another company).
2) My safari experience (6-Day Kili Safari) guaranteed a 4x4 Land Cruiser. Instead, for my 6 day safari I was in different dilapidated, falling apart 4x4 vans.
3) I was given hardly ANY information on my safari. So little information that when I actually arrived in Kenya, instead of going to Amboseli, then Naivasha, and then Masai Mara, they reversed the itinerary. Not a big deal except I sent my detailed itinerary to my employer (for security) and my family so they knew how to contact me. I did not realize the change until I was literally in the van on Sunday morning driving to Masai Mara. Although I was picked up at my hotel early Sunday morning for the start of my safari, I was never, ever given any information on the safari, the itinerary, the drive times, lunch plans, etc. I can't iterate enough how in the dark was at all times. I would attempt to ask the guide but he always seemed clueless as to what was happening.
4) Although I booked with Safarihub, a Kenya subcontractor actually handled my safari. Although they weren't terrible, they weren't great either. On one day I was shuffled between 3 different vans and 3 different companies to try to get me from Masai Mara to Naivasha. When I booked this safari for a good amount of money, I assumed I would be dealing with one company and one guide the whole time. I was very mistaken. Had I been given a heads up, I would have been better prepared. But on one of the days, I kept being shuttled between different people and different vans and it made me very uncomfortable, especially as a solo traveler. The guide could not even tell me how I was getting to Masai Mara to Naivasha the day before I was supposed to go there because he said his boss hadn't figured it out yet!
5) The morning I was picked up to begin my safari adventure, I was told we would all meet at Somak Lounge. Wrong! Instead I was taken to a street in downtown Nairobi and put in another van. No briefing, no food, no drinks, no lounge, just straight into a random van to start our journey. I was already pretty apprehensive due to the recent terrorist threats. Having me driven to a random street in downtown Nairobi without any check-in or anything was pretty scary. Basically, everything that was promised to me did not happen, except the lodging and parks (which were all amazing!!!).
6) I had been provided a detailed itinerary with the plans each day. That was complete BS. We never once followed the itinerary - in fact, the sub contracting company said they were never provided with my itinerary so had no idea I had been promised certain things. For instance, I was supposed to make it to Amboseli in time for an evening game drive - never happened. I was supposed to have early morning game drives followed by breakfast back at the lodging - never happened, not once. In their defense, two of the 6 days we had 10 hour game days so didn't have time to come back for breakfast or lunch but it would have been nice to know that was the plan beforehand. Communication is key. Why promise me something if you don't intent to honor it?
7) My contract specifically states "We also take pride in our safari vehicle fleet, which is young (less than 3 years old) and well maintained; consequently, breakdowns and other mechanical complications while you are on safari will be rare." This is a complete lie. The vans we were in were extremely old and falling apart. On the drive from Naivasha to Amboseli, our van broke down and we were stuck on the side of the road for over an hour. It would have been longer but a nice driver from another safari company (Jockey - the guests in that van recommended their company) gave me a ride to Amboseli Sopa Lodge (2 hrs away). Also, while on safari in Masai Mara our van broke down but I think they may have had something to do with stopping so much to look at animals so I can't fault them for that.
8) Each morning (except for the last 2 mornings) the guides were at least 25 mins late to pick me up. As mentioned above, I had so many different guides and van drivers that it was hard to keep them straight. However, my last guide/driver (Francis) was AWESOME and the highlight of my whole trip! The rest were not good at all.
9) In conclusion, I do not recommend Safarihub. I spent about $1,500 on this 6 day, 5 night Kili safari for a single traveler but it was such a logistical nightmare and communication was so bad with Safarihub, I do not recommend them. I do realize if I had paid more money, I probably would have gotten a better company, so if you are short cash, then I will say that nothing takes away from the animals and the Sopa Lodges - they both were fantastic. But you might want to think about looking at other companies if you can.
DE
65+ years of age | Experience level: first safari
Beautiful nature but untrustworthy tour operator.
Did a safari tour with this company in January/February.
Communication with tour operator was flawless up until the payment was made and then any complaints or suggestions our group had were completely disregarded.
Some of the accommodations were sub-standard though described otherwise. The safari car was very uncomfortable and antiquated.
Forced accommodation changes.
Often showered with cold water and was savaged by mosquitoes because of missing mosquito nets and even after complaining multiple times got only empty promises to fix this but no action was ever taken.
Cut short or completely missed some of the game drives because of the incapable safari car and itinerary misunderstandings.
There was a Chinese group that did the same tour with the same company at the same time as us. Poor people had an even worse experience with changed itineraries and their vehicle constantly broke down.
A small refund was promised to our tour leader for all our trouble more than three months ago when there were no viruses and travel restrictions.
After more than three months still no refund and only excuses and more lies!
East Africa has much natural beauty to offer but be very careful who you book with!
50-65 years of age | Experience level: over 5 safaris
Not good
I do not recomend it to anyone. Problem is not in the camp. The probvlem comes, what you contract and what you find there. Mike send me Shiduli Lodge picture, but later spoke about Chisomo River Lodge, and my Family and me finalized in Chisomo Camp.
They are using Kuruger name!!?? I do not know why?? Kruger Park is something Fantastic; but this is an open zoo only.
SG
35-50 years of age | Experience level: first safari
Book at your risk
I booked and paid for a 15-day joint safari with Kapalondo Expeditions based on an itinerary and cost proposal received from them. Two days prior to my departure, I was advised that the the other members of the joint safari had cancelled, and that my itinerary would change. I did not agree to the revised itinerary, and requested to stick with the original itinerary or receive a refund. The night before my departure, Kapolondo Expeditions agreed to run the original itinerary at the original cost, with two accommodation changes. However, subsequent to my arrival in Africa, further changes were made to my itinerary (one destination was completely cut out) and my accommodation (downgraded from luxury to mid-range or budget) without my notice or consent. There were days during my safari when I did not know where I would be staying that night or in 2-3 nights' time, which was highly unsettling. Whilst I understand the economics of the situation (a joint safari effectively became a private tour, although at no fault of mine), it was handled completely unprofessionally, and at no time were efforts made to respond to/address my concerns or give me any options to change/upgrade my accommodation (even at extra cost). In addition, Kapalondo claims on their website to be a member of the Tanzanian Association of Tourism Operators (TATO), but when I called TATO to seek help during my safari, I was advised that they are not a member (you can verify for yourself on the TATO website). All of this trouble aside, the game drives were excellent and my drivers in Kenya and Tanzania were informative, friendly, helpful and made every effort to turn an unpleasant situation into a positive one. My safari would have been perfect, if not for the complete unprofessionalism of the operator. Based on this experience, I cannot recommend Kapalondo Expeditions.
DE
35-50 years of age | Experience level: first safari
Our tour was poorly organized,never again
We booked a 4days tour with Purity to Mara and Nakuru,before the payments communication was fast and good.Afterwards on day 3 when we ended up in Naivasha and had to pack for 4hrs with no clear information from our tour guide who also seemed stressed the whole tour and couldn’t answer our questions and had to confirm everytime from the management.We contacted Purity for clarification and promised to call us back which she never did and her phone was off for the rest of the day.The guide had to ask us where we were to sleep in Nakuru since he couldn’t get any information.In short a whole day wasted just driving.Day 4 was a mess but we didn’t expect anything better,all we wanted is to get back to Nairobi,we left at 6:30am went for the game drive till11am thereafter the other guests were to be dropped somewhere to join other groups as we proceed to Nairobi,the dropoff point was not clear and had to stop again in Naivasha for almost 2hrs though lunch was offered after we complained to the guide .We reached Nairobi after 5pm very tired.Book at your own risk,never again.
DE
20-35 years of age | Experience level: 2-5 safaris
A huge disappointment.
I will start with the fact that the 2 stars in this review are given to the beautiful Kenyan and Tanzanian nature and our amazing tour guides Brian from '7 Wonders' and Timothy-Simon from 'Twinkle Star' who made up for a large portion of their superiors' countless failures. Poor guides were at the same time also drivers and on top of it had to deal with numerous misunderstandings and failures due to the badly organized schedules and itineraries courtesy of their supervisors.
People like Brian and Simon should be the ones running the companies and not the other way around.
I was a part of a small group that took part in a 15-day Kenya-Tanzania tour, organized by Twinkle Star Tours and Safaris.
Despite of me being an equal part of the group, paying the same price for the tour and ultimately sharing the same disappointment, I would not have written this review and kept my disappointment to myself had I not seen the reply from Benson of Twinkle Star Tours to my husband's review.
Benson's reply just confirms what was said in the previous review about this tour operator's behavior- a total refusal to assume responsibility for anything and twisting of simple facts.
My husband explicitly asked the owner of Twinkle Star- James if the original itinerary will still be preserved despite of the 11 day delay in payment due to PayPal refusing to mediate such a large payment to a private account in Kenya. However, we managed to take care of the situation and once James Oketch confirmed in writing that the original itinerary will be unaffected and preserved we initiated the payment.
We were only briefed about the changes in accommodation *after* we had arrived in Kenya. This was of course very well planned on Twinkle Star's behalf since we were left with very little choice in the given circumstances. What were we to do? Say 'No, thank you.' and pack our bags, buy new airplane tickets for 3 times the early booking price and fly back to Germany?
They knew exactly what they were doing when they only informed us about the changes once we were already in Kenya. A decent company would ask their clients prior to their departure if they would agree to itinerary changes for a lower standard accommodation and if not they would refund them. Unfortunately 'Twinkle Star Tours' is not such a company. Despite of it all my husband still protested on a number of occasions about the changed itineraries and the bad conditions in some of the places we stayed in, about the missed or messed up lunch boxes and etc. The tour guides knew it all and they communicated it to James Oketch and Benson and their Tanzanian counterparts and on some occasions my husband did that too.
Spending our nights in tented camps in the middle of the Savannah would've been perfectly fine for the younger people in our group but we also had an elderly person with us who has several non- negligible health conditions.
Having to shower with cold water due to yet more technical problems, being provided with scarce nutrition choices and being unable to go out of your tent at night because of the wild beasts roaming around was not our elderly companion's idea for a 350USD a night accommodation and it was not what we paid for and agreed on.
As for the so-called safari vehicle. On the official website of 'Twinkle Star Tours and Safaris' it states 'We have invested in top of the range and reliable landcruisers for all our Land Safaris'. James personally confirmed in writing to my husband that their safari vehicles are up to the best modern standards but then again they also advertise 'We select top of the range and luxury hotels and lodges for that extra ordinary service' on their website and then you end up having to either shower cold, shower with filthy buckets by mixing hot and cold water by yourself and either bringing you on the verge of starvation or food poisoning you and your tour guide like it happened in Tanzania.
The above-mentioned antiquated minivan was absolutely not to the task of taking us on time to our destinations or let alone offering us a comfortable ride.
It had no air conditioning in the scorching heat. The air filters of the rusty minivan were situated at such a low level that when the slightest amount of water splashed the vehicle it meant we had to either wait for it to dry up or miss a game drive entirely.
We missed a morning game drive in Maasai Mara because it had rained a little the previous night and our guide was afraid water might get into the air filters, we missed a game drive upon arriving to Amboseli because we had to take alternative roads just so we can avoid water getting into the air filters, the next day we had a hurried 2 hour game drive instead of a full day one because our food menu plan was again messed up/not communicated properly to the lodge and we were again starving during the game drive, we missed another morning game drive because water had gotten into the air filters and the minivan was barely operational. We had long waits to just cross muddy/wet areas because of the badly situated air filters of the old minivan while virtually every other tour vehicle around us was passing through with no difficulties whatsoever.
It was a nightmare...
As for the promised small refund that James kept lying about. It was not simply delayed like Benson is putting it in his comment, it simply never happened.
Dear Benson, a delay means a few days, maybe a couple of weeks in extraordinary circumstances but a delay is certainly not 70 days. A 70-day delay means unfulfillment of commitment.
Every couple of weeks James came up with new excuses and simple lies to delay the promised refund. The latest excuse is the virus crisis and that they are always confined to their homes(not true)and online banking doesn't exist in Kenya(obviously not true as they have that and they have PesaPal)but any slightly intelligent person could easily spot the dishonesty of James and Benson as the refund was promised and arranged for more than 70 days ago when there was no virus crisis in Europe, the US or Africa and when business was going as normal.
Twinkle Star Tours, your behavior is absolutely disgraceful.
In conclusion, I encourage other travelers to visit the breathtaking natural beauty and stunning wildlife variety of East Africa. Just not with 'Twinkle Star Tours' because with them things will only work out if all the right stars align perfectly for you and your group and if something goes wrong along the way, you will be on your own.
DE
35-50 years of age | Experience level: 2-5 safaris
Totally dishonest and unreliable tour operator!
We booked a 15 day, slightly customized Kenya/Tanzania tour with Twinkle Star through safaribookings.com back in January.
Unfortunately our tour experience was pretty much ruined by the very unprofessional manner in which it was conducted and the dishonesty of James Collins Oketch- the person running Twinkle Star Tours.
Prior to booking the tour I exchanged multiple emails with Mr. Oketch in order to make sure that we will actually be getting the exact same deal that was being advertised on safaribookings.com and the the official website of Twinkle Star Tours.
As we had an elderly person in our group with serious spine problems I asked him specifically if the tour was suitable at all for such a person.
He assured me right away that the tour was more than suitable for all ages and that our companion's health problems will not be an issue during the tour. I also asked him if their tour vehicles are indeed as modern and comfortable as they advertise them to be on their website. He confirmed that their has invested in the most modern and comfortable vehicles possible.
I also asked him to confirm in writing that the advertised accommodations will not be changed at the last moment and that they are indeed up to our desired standards. He confirmed it all. I informed him that my companions and I are all vegetarians and that vegetarian menus should be made available to us during our stay. He said it'll be taken care of.
He kept repeating in his emails 'Our word is our bond my brother. Don't worry about anything.'
So far so good... only that it all turned out to be a big fat lie.
The moment we transferred him the money for the tour everything went south.
On the very first day after our arrival we were bluntly informed that one of the best and most expensive accommodations in our tour will be changed without our consent to a sub-standard one. Needless to say I protested immediately and reminded James about his promise and our contractual arrangements. Unfortunately, he and his sidekick Benson simply blamed it all on their Tanzanian partners and insisted that nothing could be done about it.
The car that picked us up for the tour was far from the 'modern, very comfortable safari vehicle' that they claimed to provide their customers with. Instead it was a beat up old minivan that met us in front of our Nairobi hotel.
The thing was in a terrible condition, with no air conditioning and absolutely not road worthy in any normal country around the world let alone be used as a safari vehicle.
The roads, especially in and around Maasai Mara and Amboseli are the closest experience you'll get to actually visiting the moon. It was indeed like a lunar landscape with craters and bumps on every step of the road through which we were speeding most of the time in order to reach our destinations on time.
It doesn't matter how careful our wonderful driver/tour guide Simon tried to drive, avoiding all the massive bumps and holes in that beat up minivan was simply impossible which left us all both emotional unfit to enjoy the safari and often physically bruised.
A funny fact is that most of the other tour companies seemed indeed to have provided proper safari SUV vehicles for their clients just not Twinkle Star.
We were often purposely brought to various tourist trap pit stops where they would try to sell us a tiny wooden keyholder for 25$, served us basic dishes like pizza 'Margherita' for the price one gets in some of the better restaurants in Venice or Paris.
Some of the accommodations we were brought to were very far from the nice, comfortable lodges and luxurious tent camps advertised by Twinkle Star Tours. They often lacked some very basic utilities like hot water and mosquito protection.
The vegetarian food they offered was scarce and badly prepared to say the very least while there was plenty of choice for meat eaters which made us realize we were basically paying all this money for other hotel guests' rich meals while we were often left to almost starve with just a simple vegetable soup, some bread and rice.
Our 25$ a piece take away meals were often either spoiled, filled with meat products instead of what we ordered or simply absent and believe me when I say, you don't want to find yourself starving in the middle of the savanna while driving through a lunar like surface in a beat up old minivan. The tour will NOT be enjoyable.
Often we had to shower with cold water. One time we were provided with greasy, dirty butter buckets from the hotel's kitchen with some hot water in one of the buckets and the second one to mix it with cold water so the temperature would be bearable.
We missed 1 morning game drive in Masai Mara, one afternoon game drive in Amboseli, one morning game drive in Amboseli and had to speed up and return only after a couple of hours during our supposed 'full day game drive' in Amboseli only because Twinkle Star had again not provided the otherwise wonderful lodge with our food requirements.
All of this was promptly communicated to James Oketch. Unfortunately, much to our disappointment, he turned out to be a person either unwilling or simply unable to assume responsibility for his and his company's failures. At first he blamed it all on the government for not improving the roads, the quote 'underdeveloped tanzanians', the accommodations themselves, the weather(which wasn't bad at all btw)and virtually everyone and everything just so the blame and responsibility won't fall on him.
However, after he finally dared blame it all on us, I provided him with many photos of the incidents which are an undeniable proof. I all told him that unless we get at least a humble 100$ pp refund for all of our troubles he can forget about that 5 star review he kept pushing us to give him. So in the beginning of February a refund was finally promised.
To no surprise considering Mr. James Oketch's dishonest and mischievous nature the date for the refund just kept getting pushed forward and forward citing the most ridiculous of reasons or no reason at all while after each and every empty promise we were being swayed into giving him the desired and completely false 5 star review both here and on another popular tour site.
Now finally, after about 2.5 months of waiting and blatant lies he told us to wait this time until May because they had 110 'Covid19' cases in Kenya when we have over 120 000 in Germany.
I asked him, why he hadn't refunded us earlier then, he had more than 70 days to that and back then there was no virus threat and business was still flourishing. No reply.
He just kept making new ridiculous excuses like he would totally refund us right away but all the banks were closed and if they were open he couldn't get out of his house at any time at all and Kenya you need to go directly to the bank and personally order the money transfer regardless of how small the sum is. All of this is obviously a lie. Online banking does exist virtually everywhere nowadays a d he does possess a PesaPal(the African PayPal) account through which he was able to receive our online payment for the tour and he could just as easily send us the small refund at any given time from the comfort of his home.
So bottomline, Twinkle Star Tours and Safaris is totally unreliable.
James Collins Oketch is an extremely dishonest person who will silver tongue you up until the moment you pay up and then you will be left in faith's hands as no responsibility will be assumed by him or his company for absolutely anything that happens to you or your family and friends during the tour.
He will keep lying through his teeth while calling you his 'brother', citing God and the Bible and telling you what an honest and honorable person he is and how his word is his bond.
Well the Bible says it's a mortal sin to lie Mr. Oketch and you 'sir' lie shamelessly and you lie A LOT. You show up hours late for your meetings without even excusing yourself.
You break your word of honor over and over again and you make empty promises.
The 2 stars this company/tour have received are only because of our wonderful driver/tour guide- Timothy Simon, the magnificent animals inhabiting Kenya and Tanzania and the breathtaking beauty of the nature there.
Anyone who wants a physical proof in the form of email/WhatsApp screenshots or photo evidence is more than welcome to contact me at any given time!
