20-35 years of age | Experience level: 2-5 safaris
Friendly
We had a great time! We booked last minute and Edward and Anthony were great
IT
50-65 years of age | Experience level: first safari
Feeling at home while discovering safari's wonders
Everything was perfect, from the transfers to the accommodation. Daudi is an excellent guide, speaking fluent English, Italian, and French. He took care of us every step of the way, discovering an incredible number of animals and explaining all the secrets of the parks and their wildlife.
Highly recommended!!!
IT
20-35 years of age | Experience level: first safari
fantastic experience with the best guide operator
It was a fantastic experience. A special thanks goes to our guide Isaya, who was incredibly helpful and very friendly throughout our journey. Highly recommended!
IT
20-35 years of age | Experience level: first safari
The best tour operator
Our experience with Kihindo Tours and Safaris was exceptional from start to finish. Communication was always prompt and helpful, the service was professional, and every detail of the tour was perfectly organized. Our guide was knowledgeable, reliable, and made us feel safe at all times. The quality of the experience exceeded our expectations and offered great value for money. Highly recommended. The tour operator Isaia is fantastic and He always went above and beyond and was consistently available for anything we asked.
IT
20-35 years of age | Experience level: first safari
Very kind and happy to help us
Isaia was the best tour operator. It was always ready to help us not olnly with the tour itself but also with our lost luggages and other requests.
IT
20-35 years of age | Experience level: first safari
The best tour operator Isaia!He guide us and he helped us for everything.
The tour was fantastic.
The organization was perfect, camps, safari, masai village.
Real experience, I recommend this tour!!
KR
35-50 years of age | Experience level: first safari
An Outstanding Safari Led by an Exceptional Guide, Despite Operational Issues
The four-day, three-night safari tour was truly breathtaking. Being able to witness animals living their lives freely, exactly where they belong, with my own eyes felt like a profound blessing and a once-in-a-lifetime experience.
My driver, Moses, had deep knowledge of both the safari and the wildlife. He was exceptional at tracking animals and always attentive to their movements. He also thoughtfully considered the direction of the light and positioned us in the best spots, allowing me to photograph the animals in the most beautiful way possible. I was genuinely impressed by both his professionalism and his considerate attitude.
The safari experience itself deserves a 10 out of 10. However, there were significant issues with the lodges where we stayed. In both lodges, internet access was not available in the rooms and could only be used in the communal areas, which was frustrating. Neither lodge provided a hair dryer either.
More disappointingly, the staff at Masai Mara Sopa Lodge repeatedly made mistakes and behaved rudely, despite this being a service-oriented environment. There were no apologies offered unless I raised strong complaints, and only then were the issues addressed with delayed apologies. Staying there felt unpleasant and uncomfortable.
In addition, the tour payment was split into two parts, and there was a serious issue with the second payment. The amount communicated to me was incorrect, and as a result, I almost overpaid by 500 dollars. This caused unnecessary stress and should not happen in a professionally managed tour.
The contrast between the wonderful safari experience and the disappointing lodge stay was quite stark. If these issues, including accommodation and payment accuracy, were properly addressed, this tour could truly be an outstanding experience overall.
BG
20-35 years of age | Experience level: first safari
Perfect
We had an amazing safari experience in Kenya with Morning Star. Our guide, John, was outstanding from start to finish. He was knowledgeable, friendly, and always knew where to take us so we could see the animals up close. Thanks to him, we saw lions, elephants, giraffes, zebras, and many more. He made us feel safe and well taken care of throughout the trip. The organization by Morning Star was smooth and professional, and everything went perfectly. We are very grateful for this unforgettable adventure and highly recommend both Morning Star and John.
RU
35-50 years of age | Experience level: first safari
Highly recommend!
Everything was organized perfectly. The staff was extremely customer-focused, answering all our questions, helping us choose and book other transfers, and providing all the information we needed not only about the safari but also about Kenya in general. The guide and car were excellent, we saw all the animals up close, and everything always went according to plan. These were people you can trust and feel safe in a foreign country! The accommodations and food were good, there was always water, and the guide was there to answer any questions we had and made every effort to make everything comfortable for us. The drives between parks were long and tiring, but that wasn't the organizer's fault. Thank you very much! I highly recommend!
(automatic translation from Russian)
50-65 years of age | Experience level: first safari
Generally good, but a couple of major misfires undermined my trust in them
We booked a mid-to-premium priced 9-day safari with Touch Africa and they selected and handled all lodging arrangements. The Ilala in Vic Falls was gorgeous (though we did specifically request and pay for that upgrade). Tlou Lodge was modest and comfortable. Planet Baobab had a few issues that disappointed us, but no showstoppers.
But Mochaba Crossing was a DISASTER. There were rodent droppings on the bedsheets and in the room; the shower was barely a trickle; paint was peeling on the shower walls; numerous large spiderwebs were everywhere; the room floor was dirty; lunch and dinner each consisted of a single, non-vegetarian option, despite weeks of advance notice that one of us was vegetarian. Perhaps Touch Africa didn’t do enough due diligence choosing this place? When we notified them, they offered to move us to the Maun Lodge, whose online reviews were positive so we agreed. That should have been the end of the issue - a misstep that was quickly fixed.
But when we returned from the day’s activities, the Mochaba manager, Alec, told us that we’d instead be transferred to Mochaba’s “sister hotel” nearby, the Parkview, rather than the Maun Lodge. This was bait and switch: the same websites that confirmed our negative experience at Mochaba had similarly negative things to say about Parkview.
This was the moment we lost trust and confidence in Touch Africa: they reneged on what they had promised us without notifying us, instead making an arrangement that saved face with their vendor and simplified their accounting.
We held our ground and insisted on the original offer of the Maun Lodge, having to become uncomfortably assertive to do so. When we did arrive there, we had to wait over 30 minutes during check-in while Alec was on the phone (with Touch Africa? we don’t know) before we could get into our room. (The lodge staff felt bad and let us use the pool in the meantime.)
Mr. Mashanga (our guide/handler at Touch Africa) was otherwise very good, all the guides were excellent, and once we did get into the Maun Lodge, it was lovely. But it should not have taken frustration and energy just to get what we had paid for in the first place. When one books a multi-day tour in an unfamiliar place, one places a great deal of trust in the tour operator. Missteps are definitely forgivable, but the disingenuous handling of the Mochaba misstep was not. We hope this information helps Touch Africa do better for future clients.