20-35 years of age | Experience level: first safari
DO NOT BOOK WITH COMPANY !!!
After nearly a month of waiting to hear back from the 'CEO' we are finally told that they will not provide a refund even though the country is not letting us travel there. This was a honeymoon trip and our wedding is cancelled, so unhelpful. This was the only provider who we have encountered problems with, all other bookings in our trip were kindly refunded. Awful customer service. Silly company really as I imagine everyone who experiences this will not book with them in the future.
JP
20-35 years of age | Experience level: first safari
Be careful.
I paid USD 300 in August 2019 via wire transfer as a deposit to join the safari tour but I had to cancel because they offered a really high price in last minute before I joined the tour in January. So, I did not agree to join the tour and they agreed that they will refund the full amount of USD 300 to me in January. Since then, I've tried to email them many times to get me refund but they kept saying there are finance issues(even before COVID 19 situation) so they will refund later, however it's been 10 months since they acknowledged and refund has not been done. I will try my best to get me refund of USD 300.
35-50 years of age | Experience level: over 5 safaris
They are terrible. Very poor customer service.
They promise a lot but deliver nothing. What was meant to be a guide was just a rude semi illiterate driver who had no clue about what a guides role is, never mind that we had been promised that we would have the services of an 'experienced tour guide'. Poor customer experience. You do not get value for money. They are big on brand, but zero content.
65+ years of age | Experience level: first safari
Scam.
Would not answer phones when we called. Only would talk with drivers...in Swahili...our itinerary was not followed and 5 days left with ZERO experiences. The positive reviews are bogus, for sure.
50-65 years of age | Experience level: 2-5 safaris
This travel agent has not gotten back to me since April when our vacation was put on hold i have bee
No communications they took our money and left us high and dry
50-65 years of age | Experience level: first safari
Unable to fulfill their obligation
Very sad to say that due to the pandemic we had to cancel our safari to Kenya with Travel for Change Africa. Because we cancelled so far in advance we should have received a full refund. To date we have received nothing and they no longer return calls or emails. Initially they asked if we would accept payments which we agreed to but not a dime has been sent our way. Clearly our money was not escrowed for our safari but instead used to fund other projects. Don't send them funds for a safari.
50-65 years of age | Experience level: first safari
Lack of Integrity and Unethical Business
We were supposed to travel to South Africa in the summer of 2020 with Kanyezi Africa Safari. Unfortunately, due to the pandemic, our trip was canceled. We contacted Chris and Michael Kanyezi to get a refund. Kanyezi said that they had given our total payment (approximately $24,000) to subcontractors that book flights, lodge reservations, safaris, etc. and could not get the money back. Side note, we also had a cruise, VRBO, and concerts planned in 2020, all of which were reimbursed to us with no problem. Airline flights hadn't been booked when they canceled, and they wouldn't even reimburse us for the flight. Fast forward to a few weeks ago when Kanyezi starts sending emails to rebook. Kanyezi said we had 2 weeks to rebook without being charged an increase of $2600 per person. Payments needed to be wired by December 29, 2020. Note: all payments had to be wired. I spoke with the owners and agreed to pay approximately $3900 per person to rebook. This money was to cover the flights from small airlines within Africa that went bankrupt. When a new contract was emailed to me, they had us paying $4628 per person PLUS $980 per person to cover taxes and fees. At this point, I was not willing to dump another $11,216 into this trip. That is what I would have to pay on top of the $23,990 I already paid, and I still had to buy insurance?!? I find it unethical and a lack of integrity to not reimburse us anything. I'm very disappointed with this company. A trip of a lifetime has turned into a $23,990 LOSS. I've saved for years for this trip. It's just incomprehensible.
20-35 years of age | Experience level: first safari
Trip canceled cause of covid then their company email would just bounce back
I have tried 3 different emails
[email protected]
[email protected]
[email protected]
Every single time it bounces back telling me the email isn’t valid.
Very disappointed. Not only didn’t get to go on my safari but essentially got robbed as everything was pre paid.
ES
20-35 years of age | Experience level: 2-5 safaris
Problems with the refund.
We cancelled our trekking in May (2020), before the free cancellation deadline, but they are not keeping their word. We know they are hard times for everybody, but we have been patient enough. 6 moths later, they have not made the refund and they only make excuses.
OM
35-50 years of age | Experience level: first safari
Disingenuous, refuse to communicate
When an international flight ban cancelled flights into the area, I cancelled my booking for a 3 night safari in Mikumi National park. I paid in advance - 700USD. Due to this being a situation out of our control, the company agreed to refund the costs less the bank fees which I agreed to. Its been over a month and now there is no communication to give any update despite committing to refund the cash due.
Disappointed and angry to say the least, hotels, airlines etc refunded in days....but not these guys - would advise anyone never to pay anything upfront to this company.