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Super disappointed customer
KE
Visited:
December 2022
Reviewed: Dec 31, 2022
Email Super disappointed customer | 35-50 years of age | Experience level: 2-5 safaris
The review below is the personal opinion of Super disappointed customer and not that of SafariBookings.
4 / 5
0 / 5
0 / 5
0 / 5
Terrible roads and service
While the ranch is supposed to have a good variety of wildlife including rhinos, we went on New Year’s Eve and we’re thoroughly disappointed.
There were no guides as they were on vacation despite it being purportedly a high season. We bought a map for KES 1500 since we could not a guide, but it is extremely difficult to follow given unmarked roads.
The roads are impassable and the stafff are not helpful. We spent two hours looking for a way to cross past the swampy area and despite seeking direction from four staff members, we ended up in the same spot from different directions and had to eventually give up the effort!
One would have expected better guidance including warnings on tricky roads etc.
We did see some rhinos but were very underwhelmed by the seeming lack of knowledge of the lay of the land and even customer service orientation.
We got some perfunctory apologies and were on our way to nurse disappointment
The ranch needs to step up its game. Otherwise please consider Ol Pejeta instead.
There were no guides as they were on vacation despite it being purportedly a high season. We bought a map for KES 1500 since we could not a guide, but it is extremely difficult to follow given unmarked roads.
The roads are impassable and the stafff are not helpful. We spent two hours looking for a way to cross past the swampy area and despite seeking direction from four staff members, we ended up in the same spot from different directions and had to eventually give up the effort!
One would have expected better guidance including warnings on tricky roads etc.
We did see some rhinos but were very underwhelmed by the seeming lack of knowledge of the lay of the land and even customer service orientation.
We got some perfunctory apologies and were on our way to nurse disappointment
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especially for the birthday girl who had to wake up early in vain.The ranch needs to step up its game. Otherwise please consider Ol Pejeta instead.
