Spirit of Kenya

4.9/5 – 658 Reviews

$4,210 to $5,490 pp (USD)

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Guide Ken with one of our 4x4 Land Cruisers

Guide Ken with one of our 4x4 Land Cruisers

Spirit of Kenya

4.9/5  
(658 Reviews)
Office In:
Kenya Kenya
Size:
10-20 employees (Founded in 2014)
Tour Types:
Custom mid-range & luxury tours that can start every day
Destinations:
Kenya KE
Guide Ken with one of our 4x4 Land Cruisers

Guide Ken with one of our 4x4 Land Cruisers

Every safari is unique and tailor made. We provide lightning speed 24/365 customer care, extensive safari planning consulting in order to tailor make your once in a lifetime safari experience. High quality land cruisers and minivans, cheerful, experienced and knowledgeable guides, and on-spot support at any time is what we promise to make your once in a lifetime journey a reality.

Reviews658

Deflections and Deflated
1/5

To the Management of Spirit of Kenya

I am writing to express my profound disappointment and concern regarding the manner in which our cancellation and refund request has been handled.

This journey was not merely another vacation. For me, it was deeply personal. I was born in Kenya and had been looking forward to returning to my country of birth after an absence of nearly forty-five years. This safari represented far more than a travel itinerary—it was an emotional homecoming, an opportunity to reconnect with a place that shaped my earliest memories.

It is therefore particularly distressing that what should have been a meaningful and joyful experience has instead become a prolonged dispute characterized by delay, inconsistency, and a complete lack of transparency.

When circumstances beyond our control forced the cancellation of our group’s booking, valued at approximately $27,726, we expected a professional and good-faith discussion regarding the disposition of the funds. Instead, we encountered a series of shifting explanations, prolonged delays, and interpretations of contractual provisions that appeared to change depending upon the response being given.

At various stages:

• Responses were delayed through references to holiday closures and operational limitations.

• Responsibility was repeatedly shifted to third-party suppliers and hotels, despite our contractual relationship being with Spirit of Kenya.

• Contract language was reinterpreted in ways that were never apparent when the agreement was signed.

• Cancellation fee calculations were introduced that do not appear anywhere in the executed contract.

• Communications became increasingly sporadic, and substantive responses ceased when legitimate questions were raised.

As consumers, we do not object to reasonable contractual obligations. We do object to contractual provisions being redefined after the fact and to the apparent creation of financial penalties that were never disclosed or agreed to by either party.

The true measure of a travel company is not how it behaves when everything proceeds smoothly. It is how it treats its customers when unexpected events arise. Unfortunately, our experience has demonstrated a troubling lack of accountability, transparency, and customer stewardship.

As a result, we have been forced to pursue remedies through credit card disputes, regulatory complaints, and legal consultation—steps that no customer should have to take simply to obtain fair treatment.

What is most disappointing is that this dispute has overshadowed what should have been a celebration of Kenya itself. After nearly forty-five years away, I anticipated returning with excitement, gratitude, and pride. Instead, this experience has been dominated by frustration and distrust created not by the country, but by the conduct of the company entrusted with organizing the journey.

I urge Spirit of Kenya to reconsider its position and to resolve this matter in a manner consistent with both the letter and the spirit of fair dealing. Businesses that rely on trust, reputation, and international goodwill cannot afford to treat customers as adversaries when circumstances become difficult.

We remain hopeful that Spirit of Kenya will choose transparency, fairness, and integrity over continued resistance and delay.

Sincerely,

Dr. Rohit C. L. Sachdeva

Bad business practices and deceptive contracts
2/5

Do not let the Travelers Choice award fool you. We learned the hard way that Spirit of Kenya’s business practices are deceptive and predatory.

When we needed to cancel our $27,726 group booking they immediately began stalling, shifting their position with every email, and hiding behind hotel partners to avoid their obligations. They fabricated holiday closures to delay responses. They tried to reframe their own contract language to suit their position. And when all else failed they invented a cancellation fee calculation methodology that does not exist anywhere in the signed contract.

When we pushed back they went silent.

We have been forced to file credit card chargebacks, federal complaints with U.S. government agencies, and engage legal counsel just to recover our own money.
This is not a company that stands behind its customers. Their contract is written entirely in their favor with loopholes designed to trap you. Read every single word before you sign — or better yet, find a safari operator who actually values their customers.

I recommend you book elsewhere. You have been warned.

The only safari operator you need to consider and we researched plenty
5/5

We were a group of seven and chose Spirit of Kenya after being impressed by how quickly and helpfully Filipa responded to our initial enquiries. That responsiveness honestly set them apart from every other operator we contacted, and it turned out to be a good sign of things to come.

Our guides Nester and Joseph exceeded all expectations. Nester in particular has an exceptional depth of knowledge wildlife, birds, local ecology that none of us had encountered in previous safari experiences. He also has a wonderful rapport with communities around the Masai Mara, which gave our group genuine, unscripted insights into Maasai culture and daily life.

When local protests created potential disruptions to our itinerary, both guides handled everything calmly and expertly, getting us to each destination safely. It was reassuring to be in such capable hands.
Logistically, the trip was flawless every hotel check-in was smooth and well arranged, and thoughtful touches like the Spirit of Kenya branded water bottles showed real attention to detail.

If you are considering Spirit of Kenya, don’t hesitate. Ask for Nester and Joseph as your guides, and you will not be disappointed :-)

Amazing 14 Days in Kenya & Tanzania – Highly Recommend!
5/5

They seamlessly combined the wild adventure of Kenya and Tanzania with top-tier customer service, made even better by our exceptional and knowledgeable guide who ensured our comfort and peace of mind throughout the trip. As a highly responsible operator, their team demonstrated absolute integrity, flexibility, and prompt problem-solving whenever unexpected schedule adjustments arose.

Incredible trip, 5 out of 5
5/5

We have done a 10 days safari for our honeymoon covering Amboseli, Lake Naivasha, Lake Nakuru and Masai Mara. The experience with Spirit of Kenya was amazing, from meeting us at the airport throughout the whole trip everything was well-organised, communication was great and we were very happy with the choices of hotels/parks/activities.
Would like to really recommend our guide Thomas as he made the safari incredible. Really knowledgable about all the animals and birds, it was really interesting to talk to him and he could spot animals in places where they are super hard to spot.
Would definitely recommend!

Other Safaris & Tours28  – Offered by Spirit of Kenya

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Disclaimer

  • This tour is offered by Spirit of Kenya, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.