This Tour Is Offered By
- Office In:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
Hyrax Safaris is a Kenyan- based tour company that offers budget, midrange, luxury & luxury plus safaris in East Africa. We have a team of professional and competent tour consultants who are ready to customize safaris that suit your needs and budget. Our driver guides are knowledgeable and highly skilled. Customer satisfaction and delivering high-quality services are our top agendas. We also provide 24/7 customer support. Feel free to talk to us today to plan your dream safari.
Hyrax Safaris was great a phenomenal experience!
I had a unique, mind-blowing experience with Hyrax Safaris!! We decided to do a 3-day private Safari in a jeep and it was well worth the money. You pay for what you get, and I feel that I received the experience of a lifetime. The company's owner was friendly and extremely helpful from begging to end. Months, before booking, I inquired about the safari packages and options. The owner and assistant answered all of my questions thoroughly and in a timely manner. Furthermore, she was able to share additional information about the city of Nairobi regarding great hotel options for tourists. I would also like to give a huge shoutout to our safari game driver Aaron Kasaine Senei. He was phenomenal during the game drive. Aaron was nice, welcoming, and extremely knowledgeable about all the animals. I really appreciate that he was patient and allowed us to get as close as possible to the animals while giving us time to take plenty of pictures. Honestly, I was drawn to this company due to their ratings and I can vouch for the excellent service and communication, hence why I decided to leave a review myself. Please book with Hyrax Safaris, you won't be disappointed; 10 out of 10, would recommend it!
Very professionals and attentive to every need
We have booked this safari to the last minute, we did not expect such a
grate service. Starting from the fast replay to all our questions, the car for the Safari a new jeep very comfortable, the Safari game we saw such a lot of animals of the big five ( at least the one guaranteed- you do not have to expect to see always all the animals - some like leopard is shy
I booked only a few weeks before the trip and everything went smoothly. Our experienced guide Jeff was amazing, the accomodations and food very good value for money. I would totally recommend!
Good overall but 2 bad experiences! Do your research before booking
We booked a 4D3N midrange safari to Maasai Mara and lake Nakuru with hyrax. We had a great time with Hyrax Safaris and both my parents were extremely satisfied. We saw the Big 5 and our guide Solomon went the extra mile to show us the animals. He did all he could to show us a leopard and we ended up being the first ones to see it. He was also very knowledgeable on all the animals and shared interesting facts about each animal. He was also quick to rectify any problems that came up along the way. On the first day we had a flat tyre and Solomon took care of it quickly with the help of his other Safari guide friends. He also placed my bag in the wrong camp but quickly realised and had it brought back to me without 15 minutes. With the above being said, we had 2 BAD EXPERIENCE which you should read before booking Hyrax
Roselyn agreed to provide us Jambo Mara lodge and Saravo woodlands in her original quote. After we made the down payment, she told us that saravo woodlands is no longer available and instead proposed another accommodation. However, the other accommodation is much cheaper and there was no mention of discounting the price difference until I brought it up. She also did not apologise for her lack of oversight in accepting down payment before checking availability of hotel. After I brought up the price discount, she quoted us a discount which definitely did not seem enough. True enough, when I checked the hotel price online, the discount was supposed to be greater. When I brought this up to Roselyn, she did some calculations to show us that she was right. However, in her calculations she calculated the hotel price per person instead of per room, so the total cost was higher than what it should be. I pointed this out to her but she didn’t agree. In the end, I made it a point to call the hotel and recorded our call with them showing that we were right. Afterwards Roselyn told us that the hotel told them the higher price at first and that she will check with them and in the end she gave us the correct discounted price. While I do appreciate that she finally gave us the right price, it should not have been after such measures from our part. Also, it’s extremely hard to believe that a tour company which has been booking hotels for their business does not know that hotel prices are usually quoted per room and not per person. I do suspect that it was an attempt by Hyrax to take a larger profit but I will give them the benefit of the doubt.
Secondly, before our safari Roselyn provided us with an itinerary. However, during our Safari, our guide changed the itinerary without asking us first. To be specific the change was as follows. We were originally supposed to have a pre-breakfast game drive on Day 3. However our guide changed it to Day 2 and on Day 3 we did not have the pre-breakfast game drive. Yes, in the end we got the same amount of game drive. However, I want to point out that entrance fee to Maasai Mara is on a 80 USD/24 hour basis if you are staying outside the reserve. By doing this shift, Hyrax is able to pay only 80 USD for entrance instead of 160 USD. However, they were not transparent with this information. I believe this is done so that when unsuspecting customers such as ourselves ask for the safari price breakdown, they can quote the entrance fee as being 160 USD but get away by only paying 80USD and hence have an extra 80 USD profit. We would have been okay with this had they been transparent. It is not professional to change an itinerary after we paid for it.
The above experiences might not be unique to Hyrax and might occur with any tour companies possibly. So for anyone reading this review, please do your research beforehand and do not let them get away with your money! If the review is confusing but you want to understand more, feel free to contact me.
THE best tourguide to Masai Mara!
We only had a week in Nairobi and it was difficult to squeeze Masai Mara and Amboseli in one week. After a lot of browsing on Safaribookings.com I came across the company Hyrax Safaris. After reading positive reviews, I send them a request for quotation, Roselyne was real quick with a reply and after sending her a lot of questions we decided to book the 3 day tour to Masai Mara.
Roselyne even helped us with booking other activities, not related to the tour! Really kind and helpfull because we were not able to make the reservations from the EU.
Early in the morning Pirrah picked us up at the hotel in a really cool Safari jeep, and after an amazing trip he brought us back to the hotel. Zero stress and no difficulties to get to a meeting point.
If you're looking for the best driver and guide in the Masai Mara (and Amboseli!) you need to have Pirrah, he's so good in finding wild life and explaining everything about the area! He even knows all the other guides in the area, and they help each other in finding wild life. He even tried to make a bet, if we were able to find a lion before he did.. we would get a $1.000,00 -impossible..!
We had an amazing time and I highly recomment that you contact Hyrax, you will experience their expertise and warmth from from their company.
Enjoy your trip and I hope you will have the same wonderfull experience with Hyrax!
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