The Mzansi Experience

4.7/5 – 64 Reviews

$845 to $930 pp (USD)

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The Mzansi Experience

4.7/5  
(64 Reviews)
Office In:
South Africa South Africa
Size:
10-20 employees (Founded in 2016)
Member Of:
SATSA & SAYTC
Tour Types:
Small & medium group tours (Mid-range)
Destinations:
Botswana BW
Eswatini SZ
Kenya KE
Lesotho LS
Mozambique MZ
Namibia NA
South Africa ZA
Tanzania TZ
Zambia ZM
Zimbabwe ZW
The Mzansi Experience Staff is ready to assist!

The Mzansi Experience Staff is ready to assist!

The Mzansi Experience offers you the best value-for-money safari experiences in unforgettable South Africa, Botswana & Zimbabwe, Namibia - and soon also Zambia, Kenya & Tanzania. We offer an exciting collection of safari & special interest packages specially designed for the discerning traveller for an immersive wildlife experience. All our tours have been expertly vetted to meet our high level of requirements, level of service and value. Our customer service is our greatest strength!

Reviews64

NOT in the Okavango Delta, NOT really a safari - read the fine print carefully!
2/5

Be Warned: We were so excited to book our Luxury Okavango Safari. The blurb said that the luxury tented safari lodge is located on the banks of the Boteti River which has its origins in the heart of the Okavango Delta. What didn't it say? that the Lodge was 3 hours drive from the Delta on the other side of Maun, in the middle of farmland next to a muddy fried up river. We felt pretty stupid to have been conned, but the only other couple at the lodge when we arrived said that they had been taken in too and another guest had chosen to leave early for the same reason. The misleading advertising felt very deliberate. For a luxury experience, other things seemed off too. There was no cooling system or fridge in the tents (this was a problem as my partner had meds that needed to be kept cool). Drinking water had to be purchased by the bottle. The swimming pool was green with algae when we arrived - the staff did empty, clean a refill it but it was not available for the first two day of the stay. If after reading this you are still keen to go (or you've already paid and can't get your money back), what can you look forward too? The small staff was very friendly. The guides were extremely knowledgeable. Our main guide went above and beyond to ensure we saw lions in Moremi even though he must have put in a 13+ hour day with all the driving to and from the park. The chef was excellent. We were asked about preferred foods and eating times (the lodge was extremely quiet when we were there so she tailored things to our exact wishes). The mokoro and walking safari, and Moremi game drive were wonderful (just wish we hadn't wasted hours getting to them). However, as some other reviews have said, it seemed like the foreign owners didn't really care about the lodge, the staff or the visitor experience that they were offering. I would recommend avoiding, and finding somewhere actually in the Delta to stay. If you can't afford that, just stay in Maun and do daytrips.

Good customer service
4/5

First of all, their service is super good. I've exchange many emails with the team and they were always quick to answer and also giving detailed responce. I book a 5 days Kruger Safari. The value was perfect. Not the Big luxurious food/accomodation, but this is what I expected for a 1000$ CAN trip. I got the chance to be in their freshly new rooms at Kruger Adventure Lodge. It was beautiful and well situated in a quiet spot. About the staff, their were nice, I would say that in Canada we always offer better customer service, so if we compare with the African service I got in other place, it was normale.
Except of the first reservation exchange initially, I never spoke or saw anyone from The Mzansi Experience, their are a just the one that sell you the package with transportation (Safarilink) and the lodge package.

Great f service - highly recommend
5/5

Service was excellent, especially the food. They were flexible to our needs and despite poor weather conditions, they did the best to ensure we get our game drives and kept us comfortable at the lodge. Very passionate of their jobs and very knowledgeable. Thanks for a great time!

Very professional and provide a great safari experience at a fair price.
5/5

Very friendly staff at Boteti Camp. Excellent, very knowledgeable guides (James was a star!). Good facilities on a very nice location. Food very good. Providing very good value for money. I would certainly recommend this tour operator to my friends.

everything memorable, the experience the treatment... a unique and unforgettable experience. thanks
5/5

An experience far above expectations. I would repeat without hesitation with the agency that made this unforgettable trip for us. From the email treatment in the reservation, to the safaris. Everything to remember.

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Disclaimer

  • This tour is offered by The Mzansi Experience, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.
  • This tour is subject to the terms & conditions of The Mzansi Experience.