This Tour Is Offered By
Peter Amanya and our guide in the safari van
Buyaga Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- UTB & AUTO MEMBER
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
RWUG
We are a Ugandan tour, travel and Safari Company that appreciates the richness and diversity of Uganda’s and East Africa’s tourism sector, with particular commitment to giving our clients nothing but the best experience while exploring this diversity. We focus our efforts on a country and region that we know best, with the experience and personal touch that helps ensure that your trip to Uganda or any other East African country is the best vacation of your life.
Reviews167
IT
Uganda: once-in-a-lifetime experience!
An absolutely highly recommended safari experience in Uganda! Our guide, Ossman, was driving us through a safari across the country's main national parks, sharing insights into local culture and ensuring each day was perfectly organized. The accommodations included in the itinerary were very comfortable and high-quality, ensuring maximum comfort after a day of driving in the safari vehicle. We saw the major animals of the African savanna, including leopards and lions perched in euphorbia trees. The scenery along the Nile River and at Murchison Falls was also captivating. The trip included unforgettable experiences: gorilla trekking in Bwindi National Park and tracking chimpanzees up close in Kibale Forest. We also asked our guide if it was possible to visit a Batwa Pygmy community—hunter-gatherers native to the African Great Lakes region. Our request was granted, and the opportunity to connect with the local culture was fantastic. The company offers excellent value for money.
A paid service was not provided and the acknowledged refund is still outstanding
I am a European tour operator and engaged Buyaga Safaris as a local supplier for clients travelling in Uganda. I entrusted my clients to this company in good faith and paid separately for a professional Italian-speaking guide/interpreter.
The person provided did not speak Italian at all and was therefore completely unable to perform the service for which I had paid. I reported the problem immediately and repeatedly requested that she be removed from the tour. My requests were initially ignored, and only after several days and a formal intervention on my part was she finally made to leave the vehicle.
The clients may have enjoyed other aspects of their journey, but that is an entirely separate matter. Satisfaction with the driver, itinerary, wildlife or gorilla experience cannot compensate for a specific service that was contracted and paid for but never provided.
Buyaga Safaris subsequently acknowledged my refund request in writing. The correct refund amount was established at USD 1,100, and I was told that it would be processed after receiving guidance from the company’s lawyers. The clients returned approximately two months ago, and I have already refunded them from my own funds. Nevertheless, I have still received neither the money nor a definite payment date. Buyaga Safaris has not even requested my banking details.
Their latest response was simply that my refund was “not an emergency” and that I should continue to be patient. After weeks of delays and repeated assurances without any concrete action, I consider this handling extremely unprofessional and unacceptable.
As of the date of this review, the acknowledged USD 1,100 refund remains unpaid. I will update this review if and when Buyaga Safaris finally honours its written commitment.
Reply from Buyaga Safaris
Posted on Oct 20, 2026Dear Dorina,
We're sorry your clients weren't happy with their Italian-speaking guide, and we'd like to share our side.
As agreed, we provided a driver guide and a second guide who speaks Italian. Soon after arrival, one of the clients, who speaks English, started talking with the team in English, and from then on the trip ran mostly in English with our driver guide.
When you raised the issue, we looked into it straight away. The guide has worked with other safari companies and has good reviews. As we do with all our guides, we had paid her in full for the 13 days before the trip started. She left the trip after five days, at your request.
We have refunded you $600 and explained in writing how we reached that figure. We've enjoyed working with you and we're still happy to talk this through directly.
Peter, Buyaga Safaris
AR
An Unforgettable Gorilla & Chimpanzee Trekking Experience
My experience in Uganda was absolutely incredible and definitely one of the highlights of my trip to Africa.
The gorilla trekking was completely crazy in the best possible way. Being so close to the gorillas, seeing them in their natural habitat, and especially being able to see a silverback was an unforgettable experience. It is difficult to put into words how special that moment was.
The chimpanzee trekking was also amazing. Walking through the forest looking for them and then being able to observe them in their natural environment was such a unique experience.
I also want to give a special mention to my guide, Eric. He was always attentive to every little detail and made sure I was comfortable throughout the entire trip. From making sure I had time to stop and use the bathroom when needed to even washing my muddy shoes after the trekking, he was always looking after me and making sure I had everything I needed.
Everything was very well organized, and as a solo traveler I always felt safe, comfortable, and well taken care of.
Uganda was truly an unforgettable experience, and I would absolutely recommend it to anyone who loves wildlife and wants to experience these incredible animals in their natural habitat.
Amazing
Osman our guide was amazing! I would highly recommend going with Buyaga safaris and make sure you ask for Osman! He was super friendly and easy to get on with. He knew all the good spots on the safaris and was always super helpful in getting you whatever you need! He was a really safe driver which isn’t easy on some of the roads.
MX
They make everything smooth and simple
Everything was just and a perfect experience, I will thank you so much to my driver Simpson for his attention and professionalism I feel safe and with attention all
The time highly recommend!
