This Tour Is Offered By
Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
KETZUG
Super Eagles Travels and Tours is a tour operator and travel agency with over six years experience . We are registered as a limited liability company in Kenya and our office is located in the heart of Nairobi at JKUAT Towers, 17th floor on Kenyatta Avenue. The company has two directors that's Mr Richard Ateya and Jared Echuku
Reviews830
CN
That’s fantastic but depends on the guide,if you have a experienced guide you will see everything
I had a wonderful trip in Kenya and lucky with a good guide named Brain. He is 24 years old and very energetic, very good drive skills,fast, smoothly. He can see a group of animals very far and knowing the track they will passing , and parking in a very good place to see clearly. We saw many fantastic seeings.we are lucky because of him.
ES
The best trip of my life with this amazing guide driver
This trip has been 20% the country and 80% the driver.
Brian Arama is the best. He is always explaining, driving as a competition and trying to be the first to see every animal.
We saw the big 5 several times, and the great migration from first line, our car was the first of almost 50 cars.
Thanks Brian fro your dedication and compromisse with us!!
IL
Good
We had an amazing experience with our guide, Charles. He was caring, attentive, and always did his very best to help us see as many animals as possible. Thanks to his experience and dedication, we saw an incredible variety of wildlife throughout the safari.
Charles is very knowledgeable and explained everything in excellent English, making the experience both enjoyable and educational. He shared a lot of interesting information about the animals, their behavior, and the parks.
He was also very responsive to our needs. When one member of our group became ill, Charles immediately helped arrange transportation to the hospital and made sure everything was taken care of. We really appreciated his kindness and support.
He is proactive, drives confidently and efficiently, and always knew where to go to maximize our wildlife sightings. We highly recommend Charles to anyone looking for a professional, knowledgeable, and caring safari guide.
CN
1-Star Honest Second Review – Extremely Dishonest & Disorganized Safari Operator
This is my second review for this safari company. I previously left a genuine, detailed review of my 7-day trip, yet the business claimed I never traveled with them and pressured the platform to hide my original feedback. This deceptive behavior alone already ruins all trust, and I can only rate the entire service 1 out of 5 stars now—even though the raw wildlife scenery alone might barely deserve a 3-star score on its own. Every unethical, unprofessional misstep from this operator is listed below, supported by full chat logs as evidence.
Core Problem 1: Night-and-day customer communication before vs after full payment
Their response speed dropped drastically once I finished paying the full trip fee. Before transferring money, their staff replied to every message within minutes; after payment, they took zero initiative to brief me on follow-up procedures, airport transfers or paperwork. I had to chase them for several days before they finally sent the airport driver’s contact and payment receipt unprompted. No proactive guidance, zero after-sales care after receiving my money.
Core Problem 2: Deliberately misleading lies about airport SIM cards, costing me heavy roaming fees
Two different staff members contacted me pre-trip, both strictly warned me not to buy a local SIM card at the airport, claiming airport processing would take too long. They promised my safari driver would help me register a SIM card along the route. The airport transfer driver repeated the same lie when picking me up, also urging me to skip airport SIM registration.
After settling the final balance at their office and switching to the main safari vehicle heading to Amboseli, I repeatedly asked the driver when we could get the SIM card—he had absolutely no clue about this promise. He stopped at a local shop nearby, where staff informed me SIM cards registered under foreign passports can only be issued in major cities like Nairobi, not small towns en route. The driver then said we could sort it out after Masai Mara once we passed Nairobi.
This promise was never fulfilled either. After Masai Mara, our group split: two passengers had no further travel plans, so the driver took a massive detour to drop them off first. Our drive from Masai Mara to Lake Nakuru became an exhausting all-day road trip, and he claimed we ran out of time to stop for SIM registration again. Even after switching to a new driver for the latter half of the itinerary, the same empty promise was repeated. I finished the entire 7-day safari without ever getting a local SIM, forced to rely on costly international roaming that cost me around $10 USD per day. The company’s intentional misinformation wasted my money .
Core Problem 3: Discriminatory, unsafe, lazy driver service
Our initial group had four passengers: two Asian women (my travel partner and me), plus two male travelers from English-speaking countries. The driver showed obvious racial bias from the start—he consistently carried luggage only for the two Western men, leaving us to haul all our own bags alone.
After those two men left the group at Lake Nakuru, the driver’s service collapsed completely. He stopped giving any wildlife or landscape commentary for the rest of the ride, and spent nearly all the driving time scrolling his phone while behind the wheel. This distracted driving created serious safety hazards for every passenger in the vehicle. The driver’s service quality did not warrant any tip at all, yet many tourists reluctantly hand over gratuities just because travel guides push mandatory tipping culture online, even when they receive zero attentive service.
Core Problem 4: Unilateral, unapproved last-minute itinerary changes that ruined travel mood
Our group split after Masai Mara, and the two remaining passengers had separate scheduled next stops. Without prior consultation, the driver notified the other girl that her confirmed itinerary would be altered, forcing her to detour and follow my route instead. She spent nearly the entire day on the phone arguing with the office team to fix this unauthorized change, which completely destroyed her enjoyment of game drives. The office finally confirmed her original schedule would stay unchanged and promised to speak to the driver.
Later that same day, the driver tried to pull the exact same trick on me, attempting to rewrite my booked itinerary without asking for consent. I immediately contacted the office to file a formal complaint, insisted they preserve my original travel plan, and requested a driver replacement due to his unprofessional conduct.
Overall Verdict
This safari agency operates with total chaos and zero management oversight. They prioritize collecting payments above all else, with no reliable coordination, truthful pre-trip briefings or quality control over their drivers. The wildlife sightings themselves were mediocre at best—animal numbers were far fewer and less spectacular than advertised, and the whole safari felt little more than visiting an ordinary foreign zoo, with only novelty value from a new environment to offer. Save your money and avoid this dishonest operator entirely; there are countless far more transparent, professional safari companies across Kenya.
SA
Above and beyond our expectations
We had the most AMAZING safari organised by Bildad at Super Eagles. From the first contact he had every detail of our trip seamlessly organised. He offered suggestions of route options to maximise our experience but stayed within the budget range we were working with. Nothing was too much trouble and he went above and beyond to make it such a memorable experience for our family. He paired us up with the most brilliant guide, Newton, who safely led our family through an incredible safari experience we will never forget. Newton was very kind, patient and knowledgeable about all the animals, the geography, the culture and anything else we threw at him and formed such a beautiful bond with the kids. It was a true once-in-a-lifetime trip for us and we are SO glad we made the decision to book with Super Eagles as it was above and beyond our expectations. Thank you Bildad, Newton and the team at Super Eagles for making our Kenya safari so incredible.
