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Our Team: Gold-Rated Maasai Guides Awaits for You!
Paul's Untamed Escapades
- Office In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
KERWTZUG
Paul's Untamed Escapades is the ultimate Travel and Tour Company Located in Nairobi Kenya providing high quality services at affordable price with a range of Kenya Safari Packages to popular and exciting destinations, you will have unforgettable experience. With Tailored packages, we can customize your safaris to your specifications to ensure your maximum comfort, relaxation and Thrilling Adventures. We have partnered with Safaribookings to offer you stunning unforgettable Safari Experiences
Reviews17
CO
What's wondefull
We have an enjoy time. The hotels were wonderfull. The guide was amazing. He had to much experience and knowledge about to find animals in the habitat. He speack english very fluently. The trip was excellent
CO
Wonderful tour for the whole family
I contacted Paul and other agencies, Paul gave me the best price and honestly it was worthy. We went to Maasai Mara, Naivasha and Amboseli. He recommended hotels and all of them were good. We requested a guide in Spanish and he had the best one, very knowledgeable.
I really recommend Paul, he answers fast and is very reliable, what we paid we got
US
First Safari Experience
When we visited Kenya for a 3 day safari in Masai Mara, our expectations were matched and exceeded.
We thank Brian for planning this trip for us, Brian was always available and flexible to customize our itinerary.
The guide, Victor is a very experienced and professional, we think he's the best.
Highly consider Pauls Untamed.
CN
Patient and responsible
The tour guides are really experienced, especially Sylvester mukenya and Aron maleto, we spotted many animals.
DE
Not worth the money
We had booked a private tour. The number of game drives was not carried out as agreed in the service description. The game drives were shorter than agreed.
The accommodation was good.
I cant recommend the company.
Reply from Paul's Untamed Escapades
Posted on Sep 5, 2025Dear Richard,
Thank you for your feedback. We take it positively and will share it with our internal control, training, and management teams for further review.
To clarify, you booked a 7-day safari with us, which you and your partner completed in full. On the first day, before your departure, I personally informed you that your guide, Kevin, would be with you throughout the trip and that he would be available should you have any concerns. I also emphasized that, in case of any pressing matters, you could always reach me directly via WhatsApp call or chat.
From the beginning, everything appeared to proceed smoothly. You expressed satisfaction with the trip, apart from certain days where bad weather affected some activities. I consistently checked in with you every other day, and you confirmed that you were enjoying the experience. On the second-to-last day, I reached out again to ask how the day had gone. You read my message but did not respond.
Two days after the safari ended, you sent me a lengthy message in which you stated that the guide was moody and that some activities were missed. At the end of the message, you demanded a refund and mentioned that failure to do so would result in a negative review. When I asked why you had not raised these concerns during the safari, you did not provide a clear response. Please note that, when necessary, we have always been willing to replace guides mid-safari to ensure our clients’ comfort. Unfortunately, since no concerns were reported during the trip, we were unable to take corrective action at the time.
While Kevin is a competent guide, we acknowledge that experiences can vary from guest to guest. Nevertheless, we regret that you did not find his service fully satisfactory.
You later escalated the matter by threatening legal action in pursuit of a refund, despite our attempts to engage in constructive dialogue.
We want to reiterate that running a safari involves many moving parts, and timely communication is essential to resolving any issues that arise. We take full responsibility for the actions of our guides, and when issues are brought to our attention during the trip, we act promptly to resolve them. For this reason, we strongly encourage open and timely communication from our guests so that concerns can be addressed amicably.
To you and your partner, we sincerely apologize for any disappointment you experienced during your safari.
Kind regards,
Paul Oduor
