This Tour Is Offered By
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Splendid Vacations
- Office In:
- Size:
- 5-10 employees (Founded in 2023)
- Member Of:
- AMREF & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
KERWTZUG
The Splendid Vacation team guarantees you an unrivaled African travel experience by offering safaris to unequalled tourism destinations in Africa. Our collection of safaris and lodges are advantageously located in Africa's most sought-after National Parks and Game Reserves.
Reviews209
JP
Exceptional 8-Day Safari with Top-Notch Guiding and Seamless Organization
We just completed an unforgettable 8-day, 7-night safari, and the entire experience was outstanding from start to finish.
A huge thank you to Brenda for coordinating our trip seamlessly—her communication and support made the planning completely stress-free.
Our guide and driver, John, was an absolute professional. His driving skills across rough terrain were remarkable, and his deep knowledge of wildlife behavior allowed us to spot far more animals than we ever expected. Every game drive was well-timed and spot-on.
Our accommodations—including Entim Camp, Lake Naivasha Sopa Resort, and Ol Tukai Lodge—were extremely comfortable, offering incredible close-up views of the wildlife right from the properties. Highly recommended!
CA
Amazing tour - great accommodations, transport, and awesome tour guide (Bonnie)
Splendid was a great tour company to deal with, from the very start. Jaynnet helped us customize our tour to our liking, and helped answer all our questions prior to the trip. They even suggested and completed a last minute change in the itinerary so we can catch the migration, which we did! Jaynnet also continuously checked in with us during the trip, to ensure everything was ok. All costs were very clearly layed out, and all the accommodations were top notch.
Huge shoutout to our guide Bonnie, who helped us see all the Big 5 within our first two days! Bonnie was an amazing guide, very knowledgeable, trustworthy, and kind.
AE
Bonnie was fantastic, a gentleman and very knowledgeable and a great driver
Our trip was fantastic, the lodges were good. Splendid is definitely a reliable company.
John was thorough, helpful, and a great sport to be around
This was an amazing experience. We felt we got a full moneys worth and were fortunate to see SO MANY animals. Highly recommend booking a night safari as an add-on. It was incredible. Our guide John was highly educated on all the animals so we learned a lot. The service was great, the accommodations were even better. Truly superb with delicious food. We are hoping to come back and will book again w Splendid
Disorganized Safari and Unprofessional Guides/Drivers
We booked our high-season safari in January well in advance with Racheal and even agreed to pay extra to ensure a premium, seamless experience for our family documentary with Manager Dennis. Unfortunately, the trip was plagued by logistical failures, missed opportunities, and highly unprofessional behavior.
Major Issues Faced:
* Ruined Documentary Footage: We explicitly communicated our need for specific footage, including our family dressing up in a Masai village and critical river crossings. The Masai village visit was an unauthentic tourist trap solely focused on aggressive money solicitation. Worse, our northern Serengeti driver was not vigilant, failed to network with other drivers, and caused us to entirely miss a river crossing that we knew was happening, despite arriving 1.5 hours early. Driver did not stop on major points like entrance of National Parks.
* Logistical Failures: Due to itinerary confusion and poor planning regarding border-crossing migration delays, we completely missed our evening sunset game drive and were unable to arrange the hot air balloon experience. We also never received our driver information before the trip, nor did we receive the extra binoculars promised for our 4-day journey.
* Guide and Financial Discrepancies: After 2.5 days of complete disappointment in the northern Serengeti, our replacement driver, Patrick, acted strictly as a driver rather than a guide. Furthermore, he ordered resort lunches to go that we were forced to pay $60 out of pocket for, which requires immediate reimbursement.
* Unacceptable Behavior: Driver David (Joseph) subjected me to fat-shaming, made offensive per-assumptions based on race, remained constantly on his phone, and a vehicle 4x4 were not great in condition for 5 days of our trip.
The Positives:
The only bright spot was Guide James, who did a great job helping us secure a few good pieces of footage during our full-day game drive at Nakuru and Masai Mara.
We remained respectful, patient, and flexible throughout the trip, which the drivers can confirm. High season is no excuse for a complete lack of prioritization. We trusted this agency to make our trip unforgettable, but instead, it was a profound disappointment. We are actively seeking a refund for the missed experiences and a reimbursement for the out-of-pocket lunch expenses but Dennis (Management has not refund a penny yet).
