This Tour Is Offered By
Sale manager in the office
Josana Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
-
KETZ
Customer satisfaction is our key element. Josana Tours we are Tour Company fully registered by the Government and ministry of Tourism. We offer quality in bound tour service in both Kenya and Tanzania. We have experienced and qualified staff to ensure we provide satisfying services to our clients.. Our services includes , Budget safaris, lodge safaris, luxury safaris, shot safaris, short excursions, mountain climbing including combined Kenya and Tanzania safaris.
Reviews52
CA
Management good, drivers not
We went on a seven day safari in Kenya with Josana tours.
The positive side was Joseph (the manager). Very kind, flexible, responsive and professional before and during the safari. If the review was only about him, it would definitely be a five stars!
The downside were the two drivers we got (Sam and Joseph).
Just a few examples below:
- On the first day in Nairobi, they were one hour late to pick us up and bring us to the agency for the payment of the balance. As a result we arrived late at Masai Mara (in the program it said we were supposed to get there for lunch, we arrived at 4pm) with a very short safari.
- After that, they have been late (20,30,40 minutes) to pick us up in the morning every day except for one. Twice we faced the bizarre situation of having all tourists in the group waiting outside the hotel with the bags and the driver not being there.
- You get a driver, not a guide. Zero explanations on animals, parks, etc. the driver wasn't saying anything. In other jeeps we could hear drivers providing explanations and even having guide books on animals.
- For the full day safari, instead of leaving early in the morning (prime time to see predators) like you do with other agencies, they would make you leave the accommodation at 8:30. At Amboseli we were literally the last tourists left in the entire lodge waiting for the guide to go to the park and start the safari. Of course, no predators seen that morning. Same for the way back, instead of leaving the park in the late afternoon to see animals (predators in particular) before sunset they would make you leave at 4:30.
- One of the two drivers driving on the highway incredibly slow (being passed by all other jeeps and minivans) to save gas ( and complaining once about how much gas he had used).
- Broken seat belts on both jeeps. Not an issue inside the park but dangerous on the highway.
- One day, no water provided until mid-day (one liter per person was included). We had to write to the manager to finally get the driver to buy it.
- One day the driver brought us to a restaurant at 11am (lunch was included) and wanted us to wait in the parking lot for an hour for the restaurant to open rather than driving ahead and then stopping later (we still had 200 km to go) saying that all other restaurants on the way were too expensive.
- One of the drivers often texting and speaking on the phone while driving.
- Generally speaking, and more importantly, the feeling was that they would constantly try to reduce the time dedicated to safari, rushing you through. A couple of times we had to write to the manager essentially in order to ensure that the program was respected. As an example, at Nakuru they tried to have only a 2-hour game drive. Whilst for the drivers having a shorter safari is good (time, energy and gas savings), this is really bad for you as a tourist, as game driving and animals sighting is exactly the reason why tourists go to Kenya... You should just relax and enjoy the safari, not having to discuss with the agency about the program being followed when it comes to game drive time slots.
IN
Had an incredible trip with Josana Tours—Joseph was patient and clear with planning, and Boniface’s
We had an amazing experience with Josana Tours! Right from the start, Joseph was extremely patient with all our queries—always calm, clear, and helpful in planning our itinerary. Everything was well-organized and smooth.
Our driver and guide, Boniface, was fantastic—experienced, reliable, and knew the routes and parks inside out. We felt safe and well taken care of throughout.
My wife and I did a 2-day trip to Masai Mara, followed by visits to Naivasha and Nakuru, and every moment was memorable—from the game drives to the scenic lake views. The Land Cruiser was comfortable and perfect for the terrain.
SE
Amazing
The experience was amazing, guides amazing, drivers amazing. Special thank you to Josef the manager at Josana tours and the driver named Josef that took care of us in Nairobi as well as the Bernhard Anthony and Eric who showed us different parts of the country and its beautiful nature during our 8 days safari in Kenya. / Daniel from sweden
SE
Josana tours has fullfilled our trip in an excellent way. Tourguides and lodges was great. Ove
Josana tours with Joseph has giving me and my son a memorable safaritour. Everything from airporttransfer, tourguides, vehicles and accomodations at the parks where to our satisfaction. Overall a fantastic Journey that I Will keep deep in my heart. Thank you Joseph, Anthony, Ben for this time. Ove Sjöman and Daniel Sjöman
CA
Incredible! Amazing! Made the experience a whole lot better.
A blessing to meet Rafiki! That’s what we named ur Driver Francis :)
A journey filled with laughters and memorable stories, along with the beautiful sights we were brought to. We built new relationships and I’m so grateful!
Josana tours did incredible planning our trip and my friends and I are coming back to do it all over again!
