This Tour Is Offered By
David with safari team after a great game drive
Trav-Interactive
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
KERWTZUG
Trav-Interactive provides crucial and sound tours and safari advice and impeccable service so seldom found in other companies. We have cumulatively over 16 years of authentic Kenyan and African safari industry experience and the know-how to make your safaris and vacations great and very experiential. Powered by your passion for travel, Trav-Interactive was created to offer you the most exclusive places in Africa. We have lots of flexible tour packages and itineraries suitable for every budget.
Reviews84
Trav-Interactive were everything you need, efficient, helpfull and easy to contact.
Trav-Interactive were helpful at every step of the way, from organising our flights and accommodation to arranging connections and sorting out a problem when we needed them. They always replied quickly and efficiently whenever I contacted them. I would definitely use them on my next visit to Kenya.
Reply from Trav-Interactive
Posted on Oct 2, 2026Hi John. Thank you so much for your wonderful feedback! It was an absolute pleasure helping you with your Kenya trip, from arranging your flights and accommodation to coordinating all the connections along the way.
We’re especially pleased to hear that you felt supported throughout your journey and that we were able to assist promptly when an unexpected issue arose. Your kind words mean a great deal to our team.
We would be delighted to welcome you back to Kenya on your next visit and look forward to helping you plan another memorable adventure!
Organised!
Very organised and sorted absolutely everything for us. We did quite a last minute booking and the team were able to get everything sorted for us, and checked in with us throughout our Safari to make sure it went well. The whole trip went perfectly for my wife and I!
Helpful, responsive and efficient
Trav-Interactive organised a wonderful 7-day safari trip for us. They were responsive, helpful and efficient in dealing with our requirements and requests. Our guide was really friendly and knowledgeable.
Very Disappointing Safari Experience with Trav-Interactive
Our first day started smoothly, although our tour guide, Kolo, mentioned several times that the Land Cruiser was making strange noises and was not working properly. Despite the vehicle issues, we had a great evening game drive in Tsavo East National Park and saw many animals.
Unfortunately, the Land Cruiser was very old. The seats were uncomfortable, and the interior was shabby, worn-out, and clearly in poor condition. I do not understand why the vehicle was not properly inspected and serviced before the tour began.
The second day was completely ruined. During the morning game drive, from 6:00 to 8:00 a.m., we did not see a single animal. Our guide then dropped us off at the lodge for breakfast and told us he needed to repair the vehicle and would return at 11:00 a.m. to pick us up and continue the journey. Based on that information, we checked out at 11:00 a.m. However, he did not arrive until 12:30 p.m. If we had known in advance that he would be delayed, we could have enjoyed the pool instead of sitting in the lodge lobby for 1.5 hours waiting for him.
According to Trav-Interactive, we were supposed to arrive at our next lodge in time for lunch and have an evening game drive. Instead, our guide had difficulty finding the lodge and arrived at approximately 5:00 p.m., rather than the expected 2:30–3:00 p.m. We were finally served lunch at 5:30 p.m. and missed the visit to the rhino sanctuary because it closed at 6:00 p.m. The entire day was extremely frustrating and a major disappointment.
The itinerary stated that the driving time would be 2–3 hours, which we found to be misleading. The delays caused by the vehicle problems and navigation issues significantly affected the tour and resulted in missed activities.
On the third day, our guide tried to make up for some of what we had missed on the second day, including seeing the lava flows and visiting Mzima Springs, which had originally been scheduled for the previous day. We saw many animals, and overall the third day went smoothly.
On the final day, we had another morning game drive and saw many animals. However, on the drive back to Nairobi, the vehicle broke down again. Our guide dropped us off in Emali for lunch and left once more to repair the vehicle. We eventually arrived in Nairobi after 6:00 p.m. Again, the itinerary indicated a 2–3 hour drive, which was clearly unrealistic given the actual delays.
Overall, while we enjoyed seeing the wildlife, the repeated vehicle breakdowns, poor condition of the Land Cruiser, long delays, missed activities, and misleading information about travel times made this tour very disappointing. The service was not what we expected, and the second day in particular was completely wasted.
I do not recommend Trav-Interactive and would not book another tour with this agency. The poor vehicle condition, inadequate preparation, communication problems, and misleading itinerary information need significant improvement.
Reply from Trav-Interactive
Posted on Aug 18, 2026Hello Rimma,
Thank you for taking the time to share such detailed and honest feedback. We are sincerely sorry that your experience with Trav-Interactive fell so far short of the standard we strive to provide.
We are particularly disappointed to hear about the condition of the Land Cruiser and the repeated mechanical problems you experienced. A vehicle used for a multi-day safari should be thoroughly inspected, serviced, and confirmed to be in proper working condition before a journey begins. The fact that you noticed unusual noises from the first day and subsequently experienced multiple breakdowns is unacceptable, and we sincerely regret that we failed to provide you with the reliable transport you deserved.
We also deeply apologize for the delays and communication challenges you experienced on the second day. Being left waiting at the lodge, receiving unclear information about the pick-up time, arriving much later than planned, and ultimately missing the rhino sanctuary understandably caused considerable frustration and disappointment. We fully recognize that these were not minor inconveniences; they affected your planned itinerary and resulted in you missing experiences that you had specifically looked forward to.
We also take your comments regarding the stated 2–3-hour travel times very seriously. We understand that itinerary information must be realistic and transparent, particularly when guests are planning their days around lodge check-ins and scheduled activities. We are reviewing our travel-time estimates to ensure that future itineraries provide more accurate expectations.
While we are pleased that you were able to enjoy some memorable wildlife experiences during the third and final days, we fully appreciate that this does not compensate for the difficulties you experienced. A safari should be enjoyable and seamless from beginning to end, and unfortunately, we did not deliver that experience for you.
Following your feedback, we have taken the necessary steps with our operations team and safari partners to address the issues you highlighted. These include strengthening our pre-safari vehicle inspection and maintenance procedures, improving trip coordination and communication, reviewing route planning and navigation arrangements, and ensuring that itinerary timings are communicated more realistically.
We want to assure you that your experience has been taken very seriously, and the necessary corrective measures have been put in place to ensure that these issues are not repeated for our future guests. Your feedback has highlighted areas where we needed to improve, and we are committed to learning from this experience and raising the standard of our service.
Rimma, please accept our deepest and most sincere apologies for the disappointment, frustration, delays, and lost time you experienced during your safari. We are truly sorry that we did not meet your expectations, and we sincerely appreciate you bringing these shortcomings to our attention.
We hope that, despite the difficulties, the wildlife experiences you enjoyed will remain positive memories of your time in Kenya.
David is reliable, well-organized, and always available to assist.
My experience with Trav-Interactive was excellent from start to finish. Communication was prompt, clear, and professional, making the entire booking process smooth and stress-free. The trip was thoughtfully planned, with great attention to detail. I got great value for money, with quality accommodations, seamless transportation, and unforgettable experiences throughout the trip. I highly recommend Trav-Interactive to anyone looking for a reliable tour operator that delivers exceptional service and creates lasting memories. I would gladly travel with them again.
