Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 109
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 112 Reviews
Nadja   –  
Switzerland CH
Visited: January 2024 Reviewed: Jul 30, 2025

Email Nadja  |  35-50 years of age  |  Experience level: first safari

Excellent selection and service
5/5

Very helpful process, great understandig of our requirements and excellent trip coordination and selection of hotels and adventures.

Lee-Alison   –  
United States US
Visited: July 2025 Reviewed: Jul 24, 2025

Email Lee-Alison  |  65+ years of age  |  Experience level: 2-5 safaris

Customized touring for the discerning traveler
5/5

To celebrate my 75th birthday my husband and I took our son, daughter-in- law and two granddaughters, aged 12 and 9 on safari to Botswana for two weeks including three days in Victoria Falls. Our contact-person with Viatu was warm and enthusiastic and gladly answered all of our questions in the months of preparation before our trip. Our requests for food accommodations were honored and we were treated with graciousness and respect all along the way. I really felt Viatu aimed to please all six of us at each step on the journey. Botswana is very expensive; we knew this before traveling there and we explained that we were more interested in viewing animals than in luxury tents. As requested, the tents were comfortable, but not especially luxurious. The guides gave us the optimal animal experience and their knowledge of flora and fauna was exceptional. The only small "minus" occurred when one of the activities we had signed up for was unavailable and no refund for that was offered. Still, overall, it was an "A Plus" experience.

Leon   –  
Slovenia SI
Visited: July 2025 Reviewed: Jul 24, 2025

Email Leon  |  20-35 years of age  |  Experience level: first safari

A person with a lot of care, listening and attention to detail, making our trip the best
5/5

We really loved the whole process we went through. From exploring options with a tailored offer to booking, we received top level service. Our trip was then presented in a nice structured way. All when smoothly. From the first day to the last and the organisation was top notch.
We are really thankful that we found Viatu and to decide to go with them to Namibia.

Sonja   –  
Austria AT
Visited: July 2025 Reviewed: Jul 22, 2025

Email Sonja  |  50-65 years of age  |  Experience level: 2-5 safaris

It was wonderful
5/5

I have seen amazing plants and animals, very friendly and experiences guides, transfers on time, very nice hotels!

Maria   –  
United States US
Visited: July 2025 Reviewed: Jul 20, 2025

Email Maria  |  20-35 years of age  |  Experience level: first safari

Natasha was patient, kind and an expert in all things Namibia!
5/5

Where do we even begin? From the moment we landed in Namibia, every detail of our journey felt thoughtfully curated and filled with heart and that’s all thanks to Natasha.

She didn’t just plan a trip; she crafted an unforgettable experience that made us feel truly special every step of the way. From the breathtaking lodges to the seamless logistics, surprise touches, and personalized moments, it was clear how much care and intention she put into every part of our adventure.

Natasha, your passion for creating meaningful travel experiences shines through in everything you do. You made us feel celebrated, cared for, and completely at ease to soak in the magic of Namibia. This was more than a vacation it was a memory of a lifetime, and it wouldn’t have been the same without you.

Thank you for making our dream trip a reality. We’re already dreaming of what you’ll plan next!

Andrea Kereskenyi   –  
United States US
Visited: July 2025 Reviewed: Jul 17, 2025

Email Andrea Kereskenyi  |  35-50 years of age  |  Experience level: first safari

Responsive, attentive, and organized- We felt well cared for and well prepared at every step.
5/5

Viatu organized a dream vacation for our family. Their communications, connections, and expertise gave us a comfortable and stress free vacation of a lifetime! I don't think we could have asked for more with the experiences Viatu planned for us.

Christian   –  
Germany DE
Visited: June 2025 Reviewed: Jul 9, 2025

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Simone was Just Perfect
5/5

Good documentation, polite contact, very nice accomodations, wonderful itineary

Wilfredo   –  
United States US
Visited: July 2025 Reviewed: Jul 9, 2025

Email Wilfredo  |  50-65 years of age  |  Experience level: first safari

Great advice
5/5

Mardi did a great job listening to our expectations and setting up a trip that exceeded it. We feel great about this experience with Viatu.

Teresa Loe   –  
South Africa ZA
Visited: July 2025 Reviewed: Jul 6, 2025

Email Teresa Loe  |  50-65 years of age  |  Experience level: 2-5 safaris

My experience and the exceptional service in my dealings with VIATU were way above my expectations.
5/5

From start to finish, I was constantly updated on the booking of the tour, the costs and additional services offered . Any changes I requested were actioned immediately and I received revised quotes and suggestions.
The accomodation, flights and car hire which was booked on our behalf was of all to our liking and satisfaction.
The app which we downloaded was user friendly and made everthing so much easier for us. I had my full tour with all details readily available, without having to look for maps, contact details or any other info.
Our agent Simone Ferk, showed extreme patience in all her dealings with me and responded within minutes of any query.
A quick call to the concierge on one small query while we were away was dealt with timeously and efficiently.
Viatu will be my " go to" agent for any further tours and travels.

Austin   –  
United States US
Visited: June 2025 Reviewed: Jul 5, 2025

Email Austin  |  20-35 years of age  |  Experience level: first safari

Extremely helpful, communicative, and knowledgeable
5/5

Our trip planner with Viatu was incredibly helpful. They provided many options for us to choose from and in a quick and prompt manner. Their knowledge of the areas, activities, and lodges was invaluable. With our limited knowledge of the area we were going to, it made everything a whole lot smoother and more comfortable booking with their expertise. And once we booked, the travel prep + quick responsiveness while we were on our trip was also very good.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 109
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
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