A fraction of our Team.
Big Apes Africa
- Office In:
- Size:
- 1-5 employees (Founded in 2019)
- Member Of:
- USAGA, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $80 to $1,020 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Giorgio | 20-35 years of age | Experience level: first safari
Uganda wildlife experience
We had a 10-day trip to Uganda and it was absolutely wonderful! We had the chance to experience the country in all its shades: stunning nature, incredible wildlife, and the kindness of local people.
Before leaving, we exchanged many emails to organize and customize the itinerary, always receiving quick and helpful replies. The overall value for money of the trip was excellent.
Our guide Jackson was with us for the entire journey – such a fantastic and knowledgeable person! Always smiling, cheerful, and truly a friend to us. He made sure we got the best out of every experience by talking to the local guides, especially during the gorilla trekking. That was truly the experience of a lifetime! Being just a few meters away from a group of 17 gorillas was simply unforgettable.
The only downside was a small issue with the agency: we had to advance some money, which was refunded only on the very last day before our flight, and only after several reminders and unanswered emails. This was unexpected considering how smooth everything else had been.
Overall, we highly recommend this trip – and above all, we cannot recommend Jackson enough. He truly made our journey unforgettable!
IL
Email Oded Dagai | 65+ years of age | Experience level: 2-5 safaris
Very nice people that strive to give the turists the best experience in Uganda
tha company comunicate with us on a daily basis, answer all our questions and gave us very practicales advises.
the cost for the rour was very reasonable and the safari trip was amazing. highlights were Murchison falls Reaserve (abunded # of species),
Queen Elisabeth Reserve and the quest for the Gorillas in bewindi impentrable forst which is a life changing experience.
the people of Uganda were wonderful and friendly
BE
Email Linda | 35-50 years of age | Experience level: over 5 safaris
Wonderful guide, terrible office organisation. Don’t book with them.
The good things: Our tour guide, Blair, was wonderful - knowledgeable, communicative and funny. The safari itself was great.
However, the office organisation was problematic. Firstly, we only received the link for the final payment while we were on tour, in a rural area where wifi kept dropping. When we told the office that the wifi meant the payment was proving difficult, they told us we had to pay before the next day or the activities would be cancelled, placing undue pressure on us in a difficult situation. We tried again, and finally the problematic wifi allowed the payment to go through. However, the glitchy wifi meant that payment was taken twice from my card. I communicated this to the office, and while Bella replied to me via whatsapp, Peter (the finance manager) was absolutely silent. No call, no email, no communication whatsoever. The problem was ignored completely. I then raised a process with my card issuer, and informed the office of this. I have also informed them that if my card issuer is unable to help, then I would pursue legal action. It was only at that point that Peter finally replied to my emails, saying he would have a solution by the end of the week. That deadline went by over two weeks ago, and I have heard nothing from him since then.
None of this needed to happen if they had simply said “ah that’s annoying that the WiFi did that - here’s a refund.” It could have taken a matter of minutes to resolve. Instead, they’ve chosen to keep the extra money and process no refund at all. What should I conclude from this?
My advice would be: there are many tour operators available to go on safari with. Don’t choose this one.
Reply from Big Apes Africa
Posted on Sep 30, 2025Thank you for your honest opinion that the safari was great!!
The double payment was a technical error initiated by the credit card payment system which was beyond our control.
Refunds of any nature as per our terms and conditions may take long to process but we pay a great attention of detail to them. We regret the not so prompt responses from our office because we were in a very busy season.
We are happy that as we speak, your refund has been processed the very credit company at whose technical fault, you were double charged.
IT
Email Marta | 20-35 years of age | Experience level: first safari
Perfect honeymoon trip, Ben was a super driver!
We spent 8 days in Uganda visiting Kibale NP, Queen Elizabeth NP, chimps trekking, gorilla trekking, Lake Bunyonyi, to Lake Mburo NP. During our visit everything was great we explore the nature of this beautiful country and we had the chance to see many animals. The trekking to see chimps and particularly the gorillas was unforgetteable.
The accomodations were good for the majority, there were nothing to complain with, some of them were better then other but apart that in general We are satisfied. One big mention it has to be done for our driver Ben which was always safe in driving, happy to answear all the questions and to respond to our requests. Moreover He always explained to us what we were going to do the next day and He was so precise in respecting the leaving time, sometimes he ask us to get up early in order to enjoy the wild animals that can be spotted at that early time, infact one day we could spot two lions and there were just our car on the street! If you want to do the tour with this company ask for Ben as a driver!
Unforgettable Experience
Once in a lifetime experience. it's well run and you feel safe at every point, the people running it are experienced and also super friendly. Big Apes works with the guides it's all rather seamless.
US
Email Timothy S | 35-50 years of age | Experience level: first safari
We thought our guide did an outstanding job with what he had to work with.
When we reached out to Big Apes Africa - the itinerary sent over was very professional-like. However, it was never communicated with us that we needed our e-visa before arriving to the airport. With hours to spare and not enough time - we reached out to say we needed to cancel our booking and then, miraculously for an additional charge, we got an expedited visa.
With that out of the way, we loved the chimpanzee and gorilla trekking experiences. We do want to make others aware that the drive times were not communicated clearly and we spent 7-9 hours traveling each of our 4 days.
Breakfast, lunch, and dinner were provided, however, one of the day days our driver got lost (no GPS) and we arrived to our lodge at 10 PM and chose to skip dinner. All in all, we would recommend, but would be interested to see what a longer experience.
IN
Email Pritesh | 50-65 years of age | Experience level: 2-5 safaris
Just perfect
From the time Timothy picked me up from Kigali, each of the 4 days we spent in Rwanda and Uganda were amazing. The guidance was good, the trips were great, the driving was great, and the meals and accommodation amazing. This is a trip not to be missed, especially with Big Apes Africa.
US
Email Weihua Z | 35-50 years of age | Experience level: first safari
Wonderful
The safari experience is amazing! I really appreciate the company being so flexible and accommodating! They were able to accommodate my date change and all of the uncertainty in my travel plan!
I have a great experience in Uganda, the lodge, food, and service are outstanding! My guide Andrew did a great job as my guide and worked hard!
Email Sarah | 35-50 years of age | Experience level: first safari
Fabulous experience
I had such a lovely time. It was great value for money, they took care of everything and were great communicators. Blair was an excellent tour guide. I can't believe how many animals we saw!
AE
Email Eman Ersheid | 20-35 years of age | Experience level: 2-5 safaris
Good
I had a good experience with Big Apes Company. Even though I chose the budget options for hotels, they turned out to be very good, and their restaurants were excellent. The only thing that I didn't like was, the Company didn't give any cash money to my tour guide/driver, every time we stopped for fuel or food, we had to wait for at least 45 minutes till the Company sends money in order for the guide to pay, which was really a big waste of time and I was really frustrated.
I really recommend you to book with them, as their price comparing to the others was the best, however, please make sure that this scenario doesn't happen to you as well, otherwise, it could really affect your trip.