Safari.com
- Office In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $76 to $1,206 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Ivo | 50-65 years of age | Experience level: first safari
Well knowledged and always responsive
I think the service provided was well organized but by researching the cost of the actual itinerary it was definitely over priced and doing on own would cost about 3k less but only I'm to blame cause I didn't do my research due to time constraints Basically paying for transportation which once you are there is cheap and hotels which even in supposedly high season were plenty. If this package came with 3-4 excursions prepayed then it would be easier to justify the cost. Safari.com did an excellent job getting it organized quick and professionally and were very receptive to any questions
Email Sen | 35-50 years of age | Experience level: first safari
Terrible experience
Keep away from booking with safari.com. Absolutely no flexibility in terms of making changes. Lost$3500 with them and communication is so delayed. I had to make schedule changes due to a medical situation (3 months ahead of scheduled dates) and was even ok to get credit for a future trip - they were absolutely not flexible. I would absolutely not recommend them - you are better off with other agencies!!
Reply from Safari.com
Posted on Jan 9, 2026Dear Sen,
We are truly sorry for the family medical situation that caused you to cancel. We understand this was a difficult time.
Regarding your review, we feel it is important to clarify the context. You requested to cancel your booking within 60 days of travel. At this stage, lodges and operators have already been paid and strict penalties apply.
Our team advocated on your behalf to secure a postponement or credit option, but because rooms had been held for months, third-party fees were unavoidable. You advised us that you would only accept a solution that resulted in zero financial loss (100% refund or 100% credit). While we wish we could have offered that, we cannot override the costs incurred by the lodges on such short notice.
We worked hard to recover the majority of your funds, and the timeline for the refund was dictated solely by the international suppliers returning those funds to us.
We wish you the best.
The Safari.com Team
Attentive service
Our agent was very good at communicating with us, answering the smallest of questions immediately. Logistically everything went very smoothly. Terrific service.
Email Roxane | 20-35 years of age | Experience level: first safari
Trustworthy tour operator
We had an overall good experience using Safari.com.
First of all, they really matched our needs in terms of the Safari experience we described we wanted and the lodge they suggested to us was truly exceptional.
They offer a lot of complementary benefits (e.g. SIM cards) which were beneficial to our stay.
The staff is kind and tried to be helpful. Monique was responding even on public holidays and weekends in order to help us sort logistics.
Overall I would recommend the service and use them again, but a few things could be improved to make this service feel truly "luxury service":
1) make sure to have a phone line that works, as we kept on having connection issues with getting someone on the phone which can be rather stressful when planning a trip 2) would be great for the travel agent to anticipate logistics on our behalf. A few logistical items could have easily slipped if we had not double clicked on them
Hope these improvements points help improve the service going forward, but the overall experience was very good
Email Maria | 35-50 years of age | Experience level: first safari
Amazing experience
It was just so easy! Dolan is a superstar, he altered our plan to our needs, we felt so safe and guided. From the airport to the airport- was super amazing! The staff at all the hotels were so friendly and nice. And whenever I had a question- Dolan was ok a stand-by. Really loved the trip, highly recommended, especially when you just want to enjoy and not to think about anything:)
Email Ali | 35-50 years of age | Experience level: first safari
Trip of a lifetime
We had an amazing trip to Madikwe Game Reserve planned by safari.com. Shann was our planner for everything and she went above and beyond to meet our needs and customize our trip to what we desired. Our trip went so smoothly with no issues whatsoever and it was all because of Shann’s due diligence and the assistance of safari.com
MX
Email Monica Mendez | 50-65 years of age | Experience level: first safari
The best experience ever
Shann from Safari.com is a knowledgeable, responsive, and genuinely caring tour handler who made every detail seamlessly and the entire safari experience feel effortless and unforgettable.
She took care of flights and accommodations and understood exactly what we wanted
Thanks 🙏🏻 Shann
They were very easy to deal with. They had great knowledge of the safari.
Safari. Com was a great company to deal with. However the lodge Hoyo Hoyo was quite run down. The staff were excellent and very helpful. However, for the price there were things that should be addressed. The pool was dirty, cloudy and unusable. The decking was in need of repairs and staining. The room had virtually no storage for travellers with suitcases. We had been travelling for 5 weeks and needed the cases. The room was dark and the bathroom was darker. The bed was comfortable. The food was generally good. Overall I would rate Hoyo Hoyo as a 3star property with some 5 star aspects.
Email Naomi | 65+ years of age | Experience level: over 5 safaris
Very efficient+ went out of her way to get accommodation we requested.
OUR OPERATOR RECOMMENDED KAPAMA RIVER LODGE FOR 6 SOUTH AFRICANS. WE WERE ALL IMPRESSED WITH THE QUALITY OF THE ACCOMMODATION, THE FOOD AND THE EFFICIENCY OF THE STAFF - A WONDERFUL AND SPECIAL FAMILY TIME, WITH A LOT OF EXTRA EFFORT TO ORGANISE A BIRTHDAY DINNER IN THE SEPARATE DINING ROOM.
Email Ashley | 50-65 years of age | Experience level: 2-5 safaris
Great communication and follow-up
We appreciated the clear information, options and instructions from Lana and the finance and insurance teams. They answered all of our questions and corrected small problems quickly. My only suggestion is that I would have appreciated receiving the name and Whatsapp/phone number of our driver/guide Abbas Mugabe in advance. He was outstanding in every way.