Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 176
  • 4 star 37
  • 3 star 5
  • 2 star 3
  • 1 star 6

Sort By: Date Most Helpful Rating 1-10 of 227 Reviews
Gerald Barry   –  
Ireland IE
Visited: February 2026 Reviewed: Feb 10, 2026

Email Gerald Barry  |  65+ years of age  |  Experience level: first safari

Zéne was our contact with Safari . com. He is an excellent organiser and communicator. Top class
5/5

Tour was excellent falilities in Hoyo top class. Staff excellent and super friendly.
Overall a great experience.

Su and Suz   –  
United Kingdom UK
Visited: January 2026 Reviewed: Feb 8, 2026

Email Su and Suz  |  50-65 years of age  |  Experience level: 2-5 safaris

Amazing attention to detail
5/5

If you are thinking of using this company do not hesitate. This is our second trip with Safari.com and Sara Van Coillie who has twice nailed our itinerary. Flawless communication and help out of hours when planes where cancelled. Hotels excellent, guides Moses and Dennis knowledgeable and great company. SA Uganda and Rwanda amazing countries 2 women travelling and in safe hands throughout thank you

Jane   –  
United Kingdom UK
Visited: January 2026 Reviewed: Feb 5, 2026

Email Jane  |  50-65 years of age  |  Experience level: first safari

Timely responses with queries
4/5

We all really enjoyed Arathusa. 100% for everthing!!
The directions to the lodge were vague and confusing. Perhaps if you liaised with Arathusa about the road conditions (Vian was very helpful on our return journey) then it would be more accurate.
We changed our party size from 5 to 6 and it felt like we had to do all the work to organise the change of dates to accommodate us.
All my daughter Emma’s queries were answered by one sentence responses. (Caileen Fortune) 😔
My communications with Dorothy were good and helpful.
She was helpful with the price reduction I asked for. 😊

Jane Thomas   –  
United Kingdom UK
Visited: January 2026 Reviewed: Feb 5, 2026

Email Jane Thomas  |  50-65 years of age  |  Experience level: 2-5 safaris

Fabulous
5/5

I would definitely recommend Safari.com, they organised our whole holiday not just the Safari. They arranged the transfers too so we had very little to do. Izanne was our travel consultant, we communicated mainly through whatsapp which suited me. She was very responsive and got things sorted really quickly when there was a minor mix up at one of our hotels - not too bad as we stayed in 4 different locations. We would love to go back to South Africa / Africa and will look to book with them again without doubt.

Keren   –  
United States US
Visited: January 2026 Reviewed: Jan 29, 2026

Email Keren  |  35-50 years of age  |  Experience level: 2-5 safaris

Phenomenal personalized service
5/5

Since the beginning planning my SA trip with Mel was easy. She was very helpful, we had to navigate changes of party size and where to go and what to see. She provided advice about safety areas and what to do or avoid. There was a never a question that Mel couldn't answer. Once we had to change our itinerary due to flooding, she basically had everything set for me just needing my approval. It was a stress free experience and I will do it again in a heartbeat.

Dale   –  
United States US
Visited: January 2026 Reviewed: Jan 28, 2026

Email Dale

Nerine was excellent to wok with-very responsive!00
5/5

Our experience of all aspects was great. Communiations were excellent. And the safari experience at Phinda exceeded expectations on all levels.

Rodney and Jacqueline Stewart   –  
United States US
Visited: December 2025 Reviewed: Jan 24, 2026

Email Rodney and Jacqueline Stewart  |  65+ years of age  |  Experience level: first safari

Excellent service by Safari.com. Shann Shaw was very thorough and responsive to our enquiry.
5/5

We absolutely loved our trip to South Africa arranged by Shann Shaw of Safari.com. Our guide Franco was really great. He talked about
S. Africa and it's recent history with compassion and authority. We had a really great day with Franco when he drove us to The Cape of
Good hope. Our hotel in Cape Town was very comfortable, and we especially enjoyed the delicious breakfast. The flights to Skukuza by
Air Link airways was comfortable and on time. Our lodge Lions River Lodge was really beautiful with very comfortable accommodation
and great meals and wine. Our driver on Safari by Pierre and the tracker Joe were excellent and enable us to safely view the "Big Five"
during our frequent drives. This was the most exciting trip of our stay in South Africa. We highly recommend Safari.com to anyone
wishing to see the wonderful animals and beautiful countryside in this wonderful country.

Wendi Leech   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 23, 2026

Email Wendi Leech  |  65+ years of age  |  Experience level: over 5 safaris

Excellent customer service, considering all our needs and more. Highly recommend.
5/5

Safari.com provided an extremely good service, both Cayley and later Caileen couldn’t have been more helpful. Everything ran like clockwork and we had a fabulous time at Shamwari private game lodge. Shamwari was the best safari for us so far, for the ranger, team, food, service, nothing was too much trouble. Not the cheapest option, but certainly the best in our view.

Suha and Tariq   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 22, 2026

Email Suha and Tariq  |  50-65 years of age  |  Experience level: 2-5 safaris

Very professional and efficient
5/5

Our experience with Shann Shaw was excellent. She was very responsive and organised a memorable safari experience. She was always available and easy to talk to especially as our flight got delayed due to the heavy rainfall, we had the transfer waiting and on the way back as the roads had been washed away there was an SUV to take us back to the airport and met us at the entrance of Sabi Sands. Furthermore our dietary requirements were catered for at the Game lodge too.
We had booked our flights to and from Kruger Intl so can't comment on that aspect but our transfers were in comfortable vehicles.
All in all a very comfortable and well organised safari experience

Tina & Bob Davies   –  
United Kingdom UK
Visited: January 2026 Reviewed: Jan 22, 2026

Email Tina & Bob Davies  |  65+ years of age  |  Experience level: 2-5 safaris

Faultless
5/5

It was a pleasure to use Safari.com. How much of that was due to agent Shann is hard to say, but she was brilliant. There was nothing too much for her despite our many questions - she seemed to be online on a 24 hour basis. If we were going on a safari again, we would definitely choose this company. Thank you for reducing the inevitable stress of such a complicated itinerary.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 176
  • 4 star 37
  • 3 star 5
  • 2 star 3
  • 1 star 6
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