Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 167
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 3

Sort By: Date Most Helpful Rating 1-10 of 175 Reviews
Paulina   –  
United Kingdom UK
Visited: September 2026 Reviewed: Sep 10, 2026

Email Paulina  |  20-35 years of age  |  Experience level: first safari

Incredible experience for our first safari in Afrika
5/5

Our first safari experience in Kenya with Balu Travel was absolutely incredible!

A special thank you to our amazing guides and drivers, Jonathan and Jackson, who made the experience so memorable. Jonathan was incredibly insightful about the Maasai people and the wildlife, while Jackson had the sharpest eye for spotting animals in the bush and always knew the best viewing spots. We had so much fun with them and genuinely enjoyed their company throughout the safari.

Sopa Lodge was the perfect place to stay, beautiful, peaceful and in an incredible setting overlooking Mount Kilimanjaro. The accommodation was fantastic, with very friendly staff and the fascinating added touch of a house built by Hemingway, now turned into a bar overlooking the savanna. The hospitality from the Maasai staff was particularly special; everyone was so welcoming, helpful and kind.

We were lucky enough to see an amazing variety of wildlife, including zebras, giraffes, elephants, warthogs, hyenas, hippos and even a beautiful family of lions resting in the bush.

Overall, it was an unforgettable first safari and such a fun, safe and well-organised experience. If I were to book another safari, I would absolutely choose Balu Travel again, and I’ll definitely be recommending them to friends back home who are looking for an amazing Kenyan adventure! 🇰🇪🦁

Augustas   –  
Lithuania LT
Visited: September 2026 Reviewed: Sep 9, 2026

Email Augustas  |  20-35 years of age  |  Experience level: first safari

Professional and welcoming
5/5

We had a 3 day safari with Balu Travel, our tour guides were Jonathan and Jackson, they were both amazing. Jonathan was very knowledgable about the animals we saw, told us a lot about everything we saw, one note worthy mention was that giraffes do not emit any noise and communicate via eye sight. He also engaged in conversations with us and was very passionate about his culture and teaching us about what is means to be a Masaai man, and how they see the world. He was also very curious about our culture and really enjoyed learning about us. Jackson was the driver during the safari, he was always on point with spotting the wild animals and helping us see them, positioning the vehicle so we can have the beat view, and never rushing us so we can enjoy the moment. A noteworthy moment was that for our second day safari Jackson wore traditional Masaai attire which added a very nice atmosphere to our safari, he was as well very enthusiastic about sharing his culture and learning about us. All in all, he safari was amazing, I honestly think we got the best tour guides in the industry, their friendliness and professionalism allowed us to not only see all the animals we wanted, but also learn so much about their culture and customs. Thank you very much, I recommend this company for really good value for money and amazing tour guides.

Ernat   –  
Kazakhstan KZ
Visited: September 2026 Reviewed: Sep 9, 2026

Email Ernat  |  20-35 years of age  |  Experience level: first safari

We Saw All of the Big Five!
5/5

We had an absolutely amazing experience with Balu Travel!

Benzo was an incredible guide, and Tetu was a very reliable and professional driver. They were both extremely caring and made sure we were comfortable throughout the entire journey. Benzo shared so much interesting information about the wildlife, nature, and Maasai Mara, which made the experience even more special.

And the highlight - we were lucky enough to see all of the Big Five!

I don’t usually write reviews, but this time I genuinely felt that I had to. Our trip to Maasai Mara was truly unforgettable and will stay in my memory for the rest of my life.

Thank you, Benzo, Tetu, and Balu Travel for such an incredible adventure!

Shyngyskhan   –  
Kazakhstan KZ
Visited: September 2026 Reviewed: Sep 9, 2026

Email Shyngyskhan  |  20-35 years of age  |  Experience level: first safari

Everything is great with you.
5/5

Thanks to Benson and the driver Teta for this wonderful tour. We recommend it to everyone 🫶🏽

(automatic translation from Russian)

Obaa yaa   –  
Ghana GH
Visited: September 2026 Reviewed: Sep 6, 2026

Email Obaa yaa  |  35-50 years of age  |  Experience level: first safari

Well structured trip and amazing safari tour guide
4/5

Amazing amazing amazing. Honestly I stayed at Jambo which was actually fine in terms of what it offered, the rooms don’t have ac but with it being cooler at night was ok. Internet is ok but not very consistent, food however was 10/10 and the staff members.

My tour guide Joseph was 10/10 did his big one to make sure we saw the big 5 and more than, very professional, excellent and super compassionate. We had some late arrivers and he did his best to wait for them without losing the experience.

Balu as a travel organization, excellent communication skills, really responsive to my manag many questions. Super easy to contact, make payment ask questions just an overall top quality experience.

This is my first safari so I have nothing to compare to, I would say it wasn’t luxury but honestly the quality comes down to the food which was great and the game drivers, we all end up seeing similar things you just need the right guide who is confident in getting you to the right spots at the right time and Joseph is your man.

Kylian and Andréa   –  
France FR
Visited: September 2026 Reviewed: Sep 6, 2026

Email Kylian and Andréa  |  20-35 years of age  |  Experience level: first safari

Unforgatable
5/5

The agency Balu travel is highly professional and well-organized, offering unbeatable prices! I obtained at least 15 quotes, and believe me, this was the best deal—without compromising the quality of the safari. They really listened to our needs, which made a huge difference to the experience. We went on a 5-day safari, and thanks to the guides selected by the agency (we specifically requested a French-speaking guide, and they provided one), our trip was sensational, wonderful, and magical—it felt like time stood still. The landscapes, the people, the animals, the accommodation, and even the food were all truly incredible. We are seasoned travelers, and quite honestly, this was certainly one of our best trips—if not the absolute best. Ben and John made the experience truly breathtaking; they were incredibly kind and impeccably professional—10/10. We absolutely loved the guides, and they will remain a cherished part of our memories for a long time.

Damian   –  
Poland PL
Visited: September 2026 Reviewed: Sep 5, 2026

Email Damian  |  20-35 years of age  |  Experience level: first safari

Great safari experience
5/5

We had an amazing time at Samburu. Our driver John was kind and very helpful in providing information about region and animals. He made it possible for us to see every animal we wanted to see.
Definitely recommend for an unforgettable experience.

Carissa   –  
United Kingdom UK
Visited: August 2026 Reviewed: Aug 27, 2026

Email Carissa  |  20-35 years of age  |  Experience level: first safari

Great value for money
5/5

We had a positive experience with Balu travel. We found the service was excellent and the value for money was great. The tour was incredible we had the best guide Johnson who I would recommend to anyone wanting an exceptional experience. He knew the answer to all our questions and had over 11 years experience which really showed. Thank you Johnson !!!

Patricia   –  
Austria AT
Visited: August 2026 Reviewed: Aug 27, 2026

Email Patricia  |  20-35 years of age  |  Experience level: 2-5 safaris

We had a great time!
5/5

We spent two wonderful days with Shady in Amboseli National Park. Absolutely everything worked out perfectly (from our pick-up at the hotel in Nairobi to the drop-off at the airport) and Shady was such great company. There was not a question during our safari that he couldn’t answer. :-) Also Amboseli Sopa Lodge, where we spent the night, was really beautiful so that we would have loved to stay longer. We will definitely book with this company again! :-)

tosaka   –  
Japan JP
Visited: August 2026 Reviewed: Aug 23, 2026

Email tosaka  |  50-65 years of age  |  Experience level: 2-5 safaris

We had a wonderful Amboseli tour thanks to the excellent guidance of Jonathan and Jackson.
5/5

I was thoroughly satisfied with the drive to Amboseli and the game drive led by Jonathan and Jackson. Their attentive service and sound judgment made for a wonderful experience. I would certainly love to book with them again.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 167
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 3
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